Servicenow ITAM Developer

 Position: ServiceNow Developer – Hardware Asset Management (HAM)

Location: Gurgaon / Bangalore (WFO)

Total Experience: 12+ Years

Budget - 24-25 LPA

Notice Period- Immediate to 20 days (maximum serving notice period)

NOTE: Need a very strong profile with excellent communication skills

Skills:

* 12+ years of overall IT experience with strong ServiceNow development background.

* Hands-on experience with ServiceNow HAM / HAM Pro implementation.

* Strong knowledge of Asset Management, CMDB, CSDM, ITSM, Discovery, and Procurement workflows.

* Experience with ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, ACLs, Glide APIs.

* Strong experience in Flow Designer, IntegrationHub, REST/SOAP APIs, MID Server, Import Sets, and Transform Maps.

* Good understanding of hardware asset lifecycle, stockroom management, inventory audits, model normalization, and compliance tracking.

* Experience in integrating ServiceNow with tools like SCCM, Intune, JAMF, Ariba, SAP, Oracle, or other enterprise systems.

* Strong debugging, troubleshooting, and performance optimization skills.

* Ability to work with architects, business analysts, process owners, and client stakeholders.

Preferred Skills

* ServiceNow certifications such as Certified System Administrator or Certified Application Developer or Certified Implementation Specialist – Hardware Asset Management

* ITSM / CMDB / Discovery certifications

* Experience with HAM Pro features such as asset refresh, asset reservations, disposal orders, audits, and normalization.

* Knowledge of ITAM governance, audit controls, and compliance reporting.

* Experience in Agile/Scrum delivery environments.

Job Title: ServiceNow ITAM / SAMPro Specialist

Department: IT Service Management / Asset Management

Reports To: ITAM Manager / ITSM Practice Lead

Location: Remote

Employment Type: Contract

Position Summary

We are seeking a highly skilled ServiceNow SAMPro Specialist to lead the architecture, implementation, and ongoing governance of our Software Asset Management (SAM) strategies. The ideal candidate will have deep technical expertise in the ServiceNow SAMPro module and a strong understanding of complex software licensing models across global environments. You will be responsible for optimizing software spend, mitigating compliance risks, and automating the software lifecycle from procurement to retirement.

Key Responsibilities

Implementation & Architecture

Lead the end-to-end implementation, configuration, and enhancement of the ServiceNow SAMPro module.

Configure and maintain Publisher Packs (e.g., Microsoft, Oracle, IBM, VMware, Adobe) to ensure accurate license position calculations.

Integrate SAMPro with external data sources, including ServiceNow Discovery, Microsoft SCCM, procurement platforms, and HR systems.

Design and implement automated workflows for software requests, approvals, harvesting, and allocations.

Asset Governance & Compliance

Manage software entitlements, contracts, and software models within the ServiceNow platform.

Conduct regular reconciliation and normalization of software inventory against purchased entitlements.

Proactively identify and remediate compliance gaps, shadow IT, and underutilized software assets.

Support internal and external software audits by providing accurate, timely compliance reporting and effective licensing positions (ELP).

Ensure software asset management processes align with global IT policies and regional compliance requirements.

Continuous Improvement & Reporting

Develop and maintain interactive dashboards and reports to provide leadership with visibility into software spend, compliance risks, and optimization opportunities.

Analyze software usage data to identify opportunities for license reclamation and cost savings.

Stay current with ServiceNow releases and industry trends, recommending platform upgrades and new SAM features to enhance operational efficiency.

Qualifications & Requirements

Technical Expertise

Experience: Minimum of 3–5 years of dedicated experience implementing and administering ServiceNow SAMPro in enterprise environments.

Certifications:

ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) is highly preferred.

ServiceNow Certified System Administrator (CSA) is required.

ITIL v4 Foundation or higher is a strong plus.

Licensing Knowledge: Deep understanding of complex vendor licensing models (e.g., Per Core, Named User, Concurrent, Processor-based) and cloud licensing structures (SaaS, IaaS, PaaS).

Platform Skills: Proficiency in ServiceNow CMDB, Discovery, and foundational ITSM processes.

Scripting: Basic to intermediate knowledge of JavaScript, GlideScript, and ServiceNow APIs for custom integrations and automated workflows.

Professional Competencies

Analytical Skills: Strong ability to parse complex vendor contracts and translate them into actionable ServiceNow configurations.

Communication: Excellent stakeholder management skills, with the ability to articulate technical compliance issues to non-technical business leaders and procurement teams.

Problem-Solving: Proven track record of independently troubleshooting normalization rules, reconciliation errors, and discovery anomalies.

ServiceNow Architect

📍 Location: Indore, Madhya Pradesh | On-site

💼 Experience: 8+ Years

💰 Salary: Best in Class

Must-Have Technologies

• ServiceNow ITSM – Strong hands-on expertise
• ServiceNow Architecture – 3+ years as Architect / Solution Architect / Technical Lead
• ITOM, CMDB, Discovery & Service Mapping
• JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts
• Flow Designer & Integration Hub
• REST & SOAP APIs
• Third-party integrations
• ServiceNow Performance, Security & Best Practices
• ServiceNow Implementation & Upgrade Projects
• Automated Test Framework (ATF)

Good-to-Have

• ITOM Implementation
• Service Portal / UI Builder
• AWS / Azure / GCP
• Performance Analytics
• Agile / Scrum

Certification

• Mandatory: ServiceNow CSA (Certified System Administrator)

What We're Looking For

A strong ServiceNow Architect / Technical Lead who can independently design solutions, lead end-to-end implementations, handle integrations, and guide technical teams.

Immediate Joiners / Short Notice Candidates Preferred

Job Summary

We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.

Key Responsibilities

• Develop, configure, customize, and maintain ServiceNow applications and modules.
• Work extensively on ITSM and HRSD implementations and enhancements.
• Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
• Build and support REST API integrations with external applications.
• Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
• Translate business requirements into scalable ServiceNow technical solutions.
• Follow ServiceNow development best practices and maintain code quality.
• Collaborate with functional consultants, business stakeholders, and other technical teams.
• Support upgrades, deployments, testing, and production releases.
• Apply ITIL principles while designing and implementing ITSM solutions.

Required Skills

• 6+ years of hands-on experience in ServiceNow development.
• Strong experience in ServiceNow ITSM and HRSD.
• Excellent knowledge of JavaScript and ServiceNow scripting.
• Strong experience with Service Catalog.
• Hands-on experience with REST API integrations.
• Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
• Good understanding of ITIL processes and ITSM best practices.
• Experience in troubleshooting, debugging, testing, and deployment activities.
• Strong communication and problem-solving skills.

Preferred

• ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
• Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
• Experience working in enterprise ServiceNow environments.

Notice Period

Immediate joiners to candidates with a maximum 15-day notice period preferred.

Job Description

We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, integrations, and platform customization.

Key Responsibilities

• Develop, configure, customize, and maintain ServiceNow applications and modules.
• Work extensively on ITSM and HRSD implementations and enhancements.
• Develop and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flows.
• Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
• Develop solutions using JavaScript and ServiceNow scripting.
• Design and implement REST API integrations with external systems.
• Troubleshoot and resolve ServiceNow application and integration issues.
• Follow ITIL best practices while designing and implementing ServiceNow solutions.
• Collaborate with functional teams, business stakeholders, and other technical teams to understand requirements and deliver solutions.
• Perform unit testing, debugging, deployment, and production support activities.
• Ensure development follows ServiceNow best practices, coding standards, and security guidelines.

Mandatory Skills

• ServiceNow
• ITSM
• HRSD

ob Summary

We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.

Key Responsibilities

• Develop, configure, customize, and maintain ServiceNow applications and modules.
• Work extensively on ITSM and HRSD implementations and enhancements.
• Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
• Build and support REST API integrations with external applications.
• Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
• Translate business requirements into scalable ServiceNow technical solutions.
• Follow ServiceNow development best practices and maintain code quality.
• Collaborate with functional consultants, business stakeholders, and other technical teams.
• Support upgrades, deployments, testing, and production releases.
• Apply ITIL principles while designing and implementing ITSM solutions.

Required Skills

• 6+ years of hands-on experience in ServiceNow development.
• Strong experience in ServiceNow ITSM and HRSD.
• Excellent knowledge of JavaScript and ServiceNow scripting.
• Strong experience with Service Catalog.
• Hands-on experience with REST API integrations.
• Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
• Good understanding of ITIL processes and ITSM best practices.
• Experience in troubleshooting, debugging, testing, and deployment activities.
• Strong communication and problem-solving skills.

Preferred

• ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
• Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
• Experience working in enterprise ServiceNow environments.

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.

Roles & Responsibilities

• Develop and customize ServiceNow solutions with strong focus on IRM and Third-Party Risk Management (TPRM).
• Configure and customize TPRM workflows covering third-party onboarding, due diligence, risk assessments and review processes.
• Configure questionnaires, assessment templates, scoring methodologies, risks, controls and control objectives.
• Develop and configure Business Rules, Client Scripts, UI Policies, ACLs, Forms and Catalog components.
• Automate approval and vendor onboarding workflows using Flow Designer.
• Work on ServiceNow scripting using JavaScript and Glide APIs.
• Develop integrations with external systems using REST APIs, Scripted REST APIs and REST Messages.
• Create and customize tables, fields, forms, reports and dashboards based on business requirements.
• Work on ServiceNow Policy & Compliance / Risk & Compliance capabilities wherever required.
• Troubleshoot workflows, approvals, notifications, integrations and other ServiceNow issues.
• Follow ServiceNow development best practices, change management and deployment processes.

Ideal Candidate

1.Strong ServiceNow Developer / ServiceNow IRM / TPRM profiles

2.Mandatory (Experience 1) - Must have minimum 3+ years of overall IT experience with strong hands-on experience in ServiceNow Development, including configuration, customization and implementation.

3Mandatory (Experience 2) - Must have strong hands-on experience in ServiceNow Integrated Risk Management (IRM), with specific experience in Third-Party Risk Management (TPRM)

4.Mandatory (Experience 3) - Must have hands-on experience working on end-to-end TPRM processes, including Third-Party/Vendor Onboarding, Due Diligence, Risk Assessment, Review and Approval workflows

5.Mandatory (Experience 4) - Must have experience configuring and customizing TPRM questionnaires, assessment templates, scoring methodologies, Risk, Risk Statements, Controls and Control Objectives

6.Mandatory (Experience 5) - Must have strong ServiceNow development experience with Business Rules, Client Scripts, UI Policies, ACLs, Forms, Tables and Fields

7Mandatory (Experience 6) - Must have hands-on experience with Flow Designer for workflow automation, including vendor onboarding, approvals and TPRM-related business processes

8.Mandatory (Experience 7) - Must have strong programming/scripting experience in JavaScript and ServiceNow Glide APIs, with hands-on development of client-side and server-side scripts

9.Mandatory (Experience 8) - Must have experience developing integrations with external systems using REST APIs, Scripted REST APIs and REST Messages

10.Mandatory (Experience 9) - Must have strong experience troubleshooting ServiceNow workflows, approvals, notifications and integrations

11.Mandatory (Domain Exclusion) - Candidate must have hands-on development experience in TPRM/IRM; profiles with only ServiceNow ITSM, ServiceNow Administration or generic ServiceNow support experience will not be considered. - Required

12.Mandatory (Age) - Candidate's Age should be below 28 years.

13.Mandatory (CTC) - The CTC breakup offered will be 75% fixed + 25% variable, as per company policy

14.Preferred (Experience 1) - Candidates with experience in ServiceNow Policy & Compliance and/or Audit Management modules will be preferred.

15.Preferred (Experience 2) - Candidates with ServiceNow CSA / CIS certifications, particularly certifications related to IRM, Risk, Compliance or relevant ServiceNow modules, will be preferred.

16.Preferred (Experience 3) - Experience with ServiceNow Workspace, instance upgrades, quarterly cloning, deployment/change management and platform optimization will be preferred

17.Preferred (Certification) - ServiceNow CSA or CIS certifications, especially CIS-IRM or CIS-TPRM.

Senior Software Engineer – ServiceNow Developer

Role Overview

We are seeking an experienced ServiceNow Developer with a minimum of 6+ years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in UI Builder to develop Workspace front end and ServiceNow Scripting, with an added advantage if the candidate has experience in CSM, NowAssist, and AgenticAI implementations.

Required Qualifications

• 6+ years of hands-on development experience on the ServiceNow platform.
• 8+ years experience working in the software industry building enterprise applications.
• Utilize UI Builder to design and configure modern, scalable user interfaces.
• Implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
• Hands-on development & implementation experience in NowAssist (GenAI features) and AgenticAI solutions.
• Strong expertise in Script Includes, Service Portal development, and UI Builder.
• Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.
• Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.
• Ability to work in Agile / Scrum methodology.
• Excellent problem-solving skills with strong communication and collaboration abilities.

Preferred Qualifications (Added Advantage)

• Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Implementation experience in Customer Service Management (CSM).

Key Responsibilities

• Design, develop, and customize applications on the ServiceNow platform to meet business needs.
• Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
• Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Troubleshoot, debug, and resolve issues within ServiceNow applications. 

What you'll do

Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.

Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.

Stay hands-on. You'll still write code, build integrations, and work with APIs every day.

Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.

Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.

Review code and designs. Mentor the developers on your projects and unblock them fast.

Be the escalation point when something breaks or an integration misbehaves.

Own client communication on the technical side status, tradeoffs, bad news, early.

Keep the bar high: clear docs, clear updates, clear commit history.

What we're looking for

4–7 years shipping software, with real depth in REST APIs and system integrations.

Experience leading projects or small teams — the person others check with before they build.

Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.

You can sit with a non-technical client, understand the problem, and come back with a working solution.

Still enjoy building. This is technical leadership, not coordination.

Self-driven. You'll often be the senior-most engineer on the account.

Why you'll love this role

Full ownership from first call to delivery — you run projects, not a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

A step into technical leadership without giving up the hands-on work.