Business Development Manager(BDM)

The requirements are as follows:

1) Familiar with the the Django REST API Framework.

2) Experience with the FAST API framework will be a plus

3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )

4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus

5) Experience with any ML library will be a plus.

6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.

7) Familiar with basic code patterns like MVC.

8) Grasp on basic data structures.

You can contact me on nine three one six one two zero one three two

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

ROLE: Ai ML Senior Developer

Exp: 5 to 8 Years

Location: Bangalore (Onsite)

About ProductNova

ProductNova is a fast-growing product development organization that partners with

ambitious companies to build, modernize, and scale high-impact digital products. Our teams

of product leaders, engineers, AI specialists, and growth experts work at the intersection of

strategy, technology, and execution to help organizations create differentiated product

portfolios and accelerate business outcomes.

Founded in early 2023, ProductNova has successfully designed, built, and launched 20+

large-scale, AI-powered products and platforms across industries. We specialize in solving

complex business problems through thoughtful product design, robust engineering, and

responsible use of AI.

Product Development

We design and build user-centric, scalable, AI-native B2B SaaS products that are deeply

aligned with business goals and long-term value creation.

Our end-to-end product development approach covers the full lifecycle:

1. Product discovery and problem definition

2. User research and product strategy

3. Experience design and rapid prototyping

4. AI-enabled engineering, testing, and platform architecture

5. Product launch, adoption, and continuous improvement

From early concepts to market-ready solutions, we focus on building products that are

resilient, scalable, and ready for real-world adoption. Post-launch, we work closely with

customers to iterate based on user feedback and expand products across new use cases,

customer segments, and markets.

Growth & Scale

For early-stage companies and startups, we act as product partners—shaping ideas into

viable products, identifying target customers, achieving product-market fit, and supporting

go-to-market execution, iteration, and scale.

For established organizations, we help unlock the next phase of growth by identifying

opportunities to modernize and scale existing products, enter new geographies, and build

entirely new product lines. Our teams enable innovation through AI, platform re-

architecture, and portfolio expansion to support sustained business growth.

Role Overview:

We are seeking an experienced AI / ML Senior Developer with strong hands-on expertise in large language models (LLMs) and AI-driven application development. The ideal candidate will have practical experience working with GPT and Anthropic models, building and training B2B products powered by AI, and leveraging AI-assisted development tools to deliver scalable and intelligent solutions.

Key Responsibilities:

1. Model Analysis & Optimization

Analyze, customize, and optimize GPT and Anthropic-based models to ensure reliability, scalability, and performance for real-world business use cases.

2. AI Product Design & Development

Design and build AI-powered products, including model training, fine-tuning, evaluation, and performance optimization across development lifecycles.

3. Prompt Engineering & Response Quality

Develop and refine prompt engineering strategies to improve model accuracy, consistency, relevance, and contextual understanding.

4. AI Service Integration

Build, integrate, and deploy AI services into applications using modern development practices, APIs, and scalable architectures.

5. AI-Assisted Development Productivity

Leverage AI-enabled coding tools such as Cursor and GitHub Copilot to accelerate development, improve code quality, and enhance efficiency.

6. Cross-Functional Collaboration

Work closely with product, business, and engineering teams to translate business requirements into effective AI-driven solutions.

7. Model Monitoring & Continuous Improvement

Monitor model performance, analyze outputs, and iteratively improve accuracy, safety, and overall system effectiveness.

Qualifications:

1. Hands-on experience analyzing, developing, fine-tuning, and optimizing GPT and Anthropic-based large language models.

2. Strong expertise in prompt design, experimentation, and optimization to enhance response accuracy and reliability.

3. Proven experience building, training, and deploying chatbots or conversational AI systems.

4. Practical experience using AI-assisted coding tools such as Cursor or GitHub Copilot in production environments.

5. Solid programming experience in Python, with strong problem-solving and development fundamentals.

6. Experience working with embeddings, similarity search, and vector databases for retrieval-augmented generation (RAG).

7. Knowledge of MLOps practices, including model deployment, versioning, monitoring, and lifecycle management.

8. Experience with cloud environments such as Azure, AWS for deploying and managing AI solutions.

9. Experience with APIs, microservices architecture, and system integration for scalable AI applications.

Why Join Us

• Build cutting-edge AI-powered B2B SaaS products

• Own architecture and technology decisions end-to-end

• Work with highly skilled ML and Full Stack teams

• Be part of a fast-growing, innovation-driven product organization

If you are a results-driven AiML Senior Developer with a passion for developing innovative products that drive business growth, we invite you to join our dynamic team at ProductNova.

Role: Lead Salesforce Developer (Conga Composer & Docusign)

Shift Timings: 4:30 AM to 12:30 AM

Experience: 6+ Years

Location: Remote

Job Responsibilities: 

·      The Salesforce Developer role requires an in-depth understanding of enterprise IT software deployment and life cycle.

·      Solid understanding of and detailed experience with Salesforce architecture and API. Proficiency in Salesforce Lightning components, Apex, Visualforce, SOQL, and SOSL.

·      Proven experience as a Salesforce Developer with expertise in Conga Composer and Docusign. 

·      Design and develop solutions using Conga Composer for automated document generation. Configure and develop Docusign workflows to meet business requirements and compliant e-signature processes.

·      Experience with web technologies such as HTML, CSS, JavaScript, and frameworks like Aura and LWC (Lightning Web Components).

·      Solid Experience with Knowledge of Salesforce integration tools and techniques (REST, SOAP, APIs).

·      Proven experience as a Salesforce Communities Developer with a strong understanding of Salesforce Community Cloud and Sales Cloud.

·      Release processes for complex integrated enterprise application knowledge is a plus. Participate in the feature delivery process from beginning to end, including documentation, system operational tasks, and declarative application development work.

·      Leverage Agile methodologies for development.

·      Assist with the development and deployment of training and training materials and demo new functionality to stakeholders.

·      Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.

• Familiarize yourself with all products and services offered by our company.
• Procuring new clients through direct contact, Upwork, Freelancer, Fiver
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

Desired Candidate Profile