Node JS - Full stack developer (Node + Mongodb+typescript)

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Company Profile:

Livello India Private Limited is a start up company with its parent company based in Germany in the city of Dusseldorf. We started in the year 2016 with a vision to create revolution in the domain of retail technology to automate and simplify the shopping experience of our customers. We have started our R&D division in India with a vision to strengthen and expand our R&D team to come up with the products that will make the shopping experience of our customers fast and hassle free. Our expertise consists of fullstack, IoT,cloud, data science, computer vision, embedded systems, test automation, electronics and mechanical engineering.

For more information, please visit our website https://www.livello.com/technologies?lang=en

Tasks:

· You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS &TypeScript)

· You support the technological conception, programming and implementation of new features

· You help manage IoT-to-Cloud services, Microservices and GCP

· Experience of working with MongoDB

Mandatory Requirements:

· Bachelor or Master student in an IT-related field of study

· 3-4 Years of Experience in Backend along with Software Deployment

· Ability to holistically conceive applications in multiple technologies in the backend

· Experience with Node.JS, TypeScript and Mongo DB.

· Hands on exposure to cloud infrastructure (GCP/AWS/Azure)

Nice to Have:

· Experience with GraphQL, Nest.JS, Docker and Kubernetes

· Understanding of IoT device management and message brokers like AMQP or MQTT

· Good to have DevOps experience

· Exposure to Agile Scrum Framework

Benefits:

· A responsible position in a fast-growing and highly innovative start-up

· An agile and diverse team with colleagues from all over the world

· English speaking open work environment, with flat hierarchies and short decision-making paths

· Advanced technology stack leveraging cutting-edge IoT hardware and software

· Creative freedom for own ideas, projects and personal development

· Team building, learning and start-up events

· Opportunity for diversifying your technical learning.

• Design and implementation of low-latency, high-availability, and performant applications
• Developing new features & refining existing features on server-side
• Implementation of security and data protection
• Integration of data storage solutions

• Proficient in NodeJS and experience working on frameworks such as Express, StrongLoop, etc.
• 2+ years experience working on consumer mobile products / businesses at scale.
• Proficient in asynchronous programming and its quirks and workarounds
• Experience working on User Authentication and Authorisation between multiple systems, servers, and environments
• Experience working on NoSQL DBs such as MongoDB
• Experience working on Unit Testing & Functional Testing frameworks for NodeJS

• become a part of our early team, and shape products from grounds up
• Attractive Compensation & Stock Options
• empowered to build an amazing startup culture with us
• full ownership and massive growth opportunities
• and more...

• 5 +yrs of ITExperience
• A candidate with strong OOP skills as well as strong web front end skills(HTML, CSS, Javascript, jQuery etc.)and a lot of MySQL/MsSQL exposure and ideally stored procedureGood Experience in Core PHP and any PHP Frameworks (Laravel/Symphony/Zend).
• Experience in AngularJs & AWS is plus

We are looking for a highly motivated developer with at least 1+ years of strong hands-on experience in Java to join our startup. You would be playing a pivotal role in contributing to the initial tech stack. You would be further responsible for designing and implementing product requirements that are highly usable, scalable, extensible, and maintainable. You should be comfortable working across different technologies/frameworks that we work on - Microservices, Java, Spring, Spring Boot, MySQL, Kubernetes, AWS.

Responsibilities and Duties:

• Design and build scalable REST APIs on Spring Boot
• Develop, test, tune for performance and deploy microservices
• Collaborate with the team, optimize and refactor the back-end architecture
• Maintain high standards of quality for code, documentation and other deliverables
• Active cross-team coordination would be expected

What are we looking for?

• 1+ year experience in Core Java & backend technologies
• Good working knowledge of design patterns & OOAD
• Excellent analytical and problem-solving skills
• The skills that we consider: Java, MySQL/RDS, Spring/ Play, Maven, Redis, Kafka/SQS, Elasticsearch, AWS
• Experience in micro-services
• Previously worked in a startup