Service delivery manager - oracle ERP Cloud

Key Responsibilities

ERP Transformation Leadership

* Lead enterprise-wide ERP transformation initiatives across multiple business functions.

* Drive ERP strategy, process standardization, and digital transformation programs.

* Act as the single point of ownership for ERP implementation and business process redesign.

Business Process Analysis & Design

* Conduct stakeholder workshops to understand business requirements, challenges, and pain points.

* Analyze current-state (AS-IS) processes and design future-state (TO-BE) workflows.

* Personally create and maintain BRDs, FRSs, process flows, swimlane diagrams, and user stories.

Solution Design & Implementation

* Lead fit-gap analysis and solution design discussions.

* Define master data structures, security roles, maker-checker controls, and reporting requirements.

* Work closely with implementation partners to configure ERP solutions aligned with business requirements.

* Oversee data migration, UAT, training, and change management activities.

Governance & Stakeholder Management

* Manage project scope, timelines, risks, dependencies, and budgets.

* Partner with Finance, Operations, Technology, and Leadership teams to ensure business alignment.

* Provide regular project status updates and executive-level reporting.

* Build consensus across cross-functional stakeholders and drive timely decision-making.

🔹 Required Experience

* 10–15 years of experience in ERP, business process transformation, or enterprise transformation.

* Minimum 2 successful end-to-end ERP implementation projects.

* Proven hands-on experience creating BRDs, FRSs, process maps, workflows, and business specifications.

* Strong understanding of key enterprise business processes, including: 

* Procure-to-Pay (P2P)

* Order-to-Cash (O2C)

* Record-to-Report (R2R)

* CAPEX-to-Fixed Asset

* Revenue Recognition

* Inventory & Supply Chain Management

Ability to translate complex business requirements into scalable and practical ERP solutions.

About the Role

Techtinium Technologies is hiring a Customer Solutions Manager to help build an AI-powered advanced production scheduling (APS) platform for manufacturers. The platform helps production planners build better schedules faster - replacing spreadsheets, legacy APS tools, and the manual workarounds planners build around scheduling systems such as SAP PP/DS, Siemens Opcenter, and PlanetTogether. The platform is used in aerospace, defense, and industrial manufacturing sectors.

This is a hands-on, customer-facing engineering role requiring deep ERP knowledge, not just conceptual familiarity. You will work directly with the existing and potential customers as one of the first specialized technical hires, with genuine influence over how the company approaches ERP-heavy accounts.

The role spans two connected areas:

• Customer Implementation & integration — working directly with customer IT and planning teams to extract and map master data (BOMs, routings, work centers, capacities, orders) out of the customer's ERP and into the platform, and designing clean, reliable data integrations for live production use.
• Competitive & Sales Support — bringing real advanced planning/scheduling implementation experience into the sales process, helping prospects understand concretely where the platform outperforms ERP-native scheduling tools (e.g. SAP PP/DS) in practice, and shaping proof-of-value engagements.

Key Responsibilities

1. Implementation & Integration

● Lead technical discovery with prospective and existing customers running ERP systems (commonly SAP, but also Oracle, Infor, and others), mapping their production planning data model and processes to the platform's implementation requirements.

● Design and build data integrations between the customer's ERP and the platform, including master data extraction and ongoing sync.

● Own the technical execution of proof-of-value (POV) engagements end-to-end from data extraction through pilot scheduling results.

2. Competitive & Sales Support

● Serve as the internal and customer-facing expert on where incumbent ERP-native planning/scheduling tools fall short operationally, and translate that into sharper competitive positioning.

● Support sales conversations and shape proof-of-value engagements at ERP-heavy accounts.

3. Product & Customer Support

● Partner with the product team to prioritize integration and platform requirements that support customer deals.

● Provide day-to-day customer solutions engineering support -configuration, troubleshooting, and training

What We're Looking For

● 4+ years of hands-on ERP experience, with direct work in production planning modules (e.g. SAP PP).

● Practical, configuration-level experience with an advanced planning / detailed scheduling module (e.g. SAP PP/DS), ideally including at least one full implementation or migration project.

● Working knowledge of ERP data structures relevant to production scheduling: BOMs, routings, work centers, capacities, planned/production orders.

● Experience integrating ERP systems with external systems.

● Strong communication skills - comfortable running technical discovery calls directly with customer IT and planning teams.

● Based in India, with the ability to work some overlapping hours with US-based team members.

Nice to Have

● Experience with SAP specifically, including S/4HANA embedded PP/DS and how it differs from legacy APO-based scheduling tools.

● Exposure to integration with adjacent planning/execution systems (e.g. SAP IBP, EWM, or MES systems).

● Prior experience at a manufacturing company (in-house), or a consulting / systems integration background.

● Startup or small-team experience — comfortable with ambiguity and wearing multiple hats.

Why This Role

● High-visibility, high-impact position at an early-stage company where your work directly shapes customer wins.

● Work alongside real manufacturing customers solving real production scheduling problems.

● Small team, fast decisions, no bureaucracy.

About Techtinium

Techtinium is a product engineering company helping customers across the globe build technology products that serve millions of users. We design, build and deploy software and AI products across a range of industries including manufacturing, enterprise, healthcare, e-commerce, and digital content. Over the years, some of our client engagements have grown into dedicated product companies of their own. We are a team of expert product designers, developers and research engineers working with customers across the globe, giving us an opportunity to experience diverse industries, cultures, and ways of thinking.

Full-time, permanent position implementing, supporting, and optimizing enterprise ERP systems for clients, with a focus on supply chain, manufacturing, and planning modules. The role is client-facing first: success depends as much on clear, polished communication as on functional expertise.

Required

Polished client communication: able to run status calls, present findings, and manage escalations with professionalism and composure

Ability to translate technical concepts — configurations, integrations, system behavior — into plain language for business and executive audiences

Career at an IT services company, systems integrator, ERP vendor, or consulting firm (e.g., Accenture, NTT Data, Wipro, Infosys, ERP-partner boutiques) — required; candidates whose ERP experience is exclusively in-house at a single employer will not be a fit

5–8 years in enterprise ERP (any major platform: Oracle, SAP, Workday, Dynamics, NetSuite)

At least one full-cycle implementation: requirements, configuration, testing, cutover, post-go-live support

Functional depth in SCM-adjacent modules: inventory, order management, procurement, costing, or planning

Integration exposure: REST/SOAP APIs, third-party system connections, data migration

Clear written deliverables: documentation, status reports, and issue summaries that nontechnical stakeholders can act on

Preferred

Experience presenting to steering committees or client leadership

Multi-industry client exposure

Experience automating support or testing workflows

Reporting/analytics tooling (BI, embedded ERP analytics)

Are you a finance professional looking to move beyond routine accounting and work on business transformation projects? This opportunity offers exposure to finance processes, ERP systems, consulting assignments, and interactions with businesses across various industries.

What You'll Do

• Work on finance process improvement and transformation initiatives.
• Analyze and strengthen accounting, reporting, and financial control processes.
• Support ERP implementation and business system projects.
• Collaborate with clients to understand business requirements and recommend solutions.
• Participate in financial reporting, MIS, compliance, and audit-related activities.
• Assist organizations in adopting best practices and efficient workflows.

What We're Looking For

• B.Com, M.Com, CA Inter, or equivalent finance qualification.
• 5+ years of experience in Accounting, Finance, Audit, MIS, Financial Reporting, or related areas.
• Strong understanding of:
• General Ledger
• Accounts Payable & Receivable
• Fixed Assets
• Financial Statements
• Costing & Inventory Valuation
• Audit & Compliance
• Experience with ERP systems will be an advantage.
• Good communication, analytical, and stakeholder management skills.

Why This Role?

✅ Opportunity to work on large-scale business improvement projects

✅ Exposure to multiple industries and business models

✅ Hands-on learning in ERP and finance transformation initiatives

✅ Dynamic work environment with continuous professional growth

✅ Strong client interaction and business exposure

Candidate Preferences

• Open to travel for client engagements and project assignments.
• Interested in a consulting-oriented role and learning-driven environment.
• Demonstrates career stability and long-term commitment.
• Comfortable working in a fast-paced, business-focused setting.

If you enjoy solving business challenges, improving financial processes, and working closely with diverse organizations, we'd love to hear from you.

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.

🔹 Role Overview

We are looking for an experienced Technical Project Manager to lead end-to-end ERP implementation, transformation, migration, integration, upgrade and go-live projects for international customers.

🔹 Key Responsibilities

• Manage ERP projects from discovery and planning through configuration, development, UAT, go-live and hypercare

• Manage scope, timelines, budgets, resources, risks, dependencies and escalations

• Coordinate functional consultants, developers, QA, DevOps and customer stakeholders

• Lead customer meetings, status reviews, UAT and go-live readiness

• Drive fit-gap analysis, integrations, APIs and data migration activities

• Ensure project governance, documentation, RAID logs and delivery reporting

• Manage SIT/UAT, cutover planning, production readiness and post-go-live support

🔹 Must-Have Requirements

✅ 7+ years of IT/ERP project delivery experience

✅ Multiple end-to-end ERP implementation projects

✅ At least one production go-live experience

✅ Strong experience in ERP implementation, migration, integration, UAT and transformation

✅ Customer-facing and cross-functional team management experience

✅ Experience with ERP platforms such as SAP, Microsoft Dynamics, NetSuite, Oracle ERP, Odoo, ERPNext or similar

✅ Strong stakeholder management and communication skills

✅ Excellent English communication skills

⭐ Odoo ERP experience is an added advantage.

🔹 Nice to Have

• International customer experience

• US B1/B2 visa / international travel experience

• PMP / PRINCE2 / Scrum Master / SAFe / ITIL / ERP certifications

• Experience in manufacturing, retail, distribution, supply chain, accounting or CRM

Service Owner / Delivery Manager – Salesforce

Experience: 11–17 Years

Location: Chennai / Indore

Work Mode: Hybrid

Job Overview

We are looking for an experienced Service Owner / Delivery Manager to manage end-to-end Salesforce service operations across multiple Salesforce orgs. The ideal candidate will be responsible for SLA governance, production support, team capacity planning, service improvements, audit and compliance, and security management.

Key Responsibilities

• Manage end-to-end service ownership across multiple Salesforce orgs.
• Monitor production tickets and ensure compliance with SLAs and IT service governance standards.
• Manage support team capacity, ticket volumes, leave planning, and resource availability.
• Review support tickets for completeness and compliance with established guidelines.
• Identify service improvement opportunities and cost optimization initiatives.
• Monitor Salesforce releases and assess their potential impact on production environments.
• Maintain service documentation and lead monthly service review meetings covering org health and service performance.
• Conduct User Access Reviews every six months.
• Ensure compliance with IT change management processes, audit requirements, and security guidelines.
• Prepare and review security documentation, including Authorization Concepts and Logging Concepts.
• Coordinate end-to-end security activities, including SAST and Fortify scans.
• Participate in sprint planning and identify opportunities for second-level support teams to assist development teams.
• Lead discussions on backup and archiving strategies, security tools, and related proof-of-concept assessments.
• Support ITS Project Managers with service planning and operational capacity updates.

Required Skills & Expertise

• Strong experience in Salesforce service ownership and service delivery management.
• Experience managing production support, incident management, ticketing systems, and SLA governance.
• Knowledge of ITSM processes, change management, audit, and compliance.
• Experience with user access reviews, security assessments, SAST, and Fortify.
• Strong stakeholder management, communication, coordination, and problem-solving skills.
• Experience in capacity planning, service reporting, and continuous improvement.
• Familiarity with Salesforce releases, production environments, backup, and archiving practices.

Primary Skills: Linux Administration, Production Support

Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.

Responsibilities

• Own the transition plan: shadow, reverse-shadow and handover milestones for eachsystem.
• Track knowledge-transfer progress and flag areas where the team is not yet ready totake over.
• Act as Scrum Master for both pods, or coordinate Scrum ceremonies across them.
• Manage the client relationship day to day, including status reporting, SLAs andescalations.
• Manage the team: onboarding, allocation, performance and retention.
• Set up L2/L3 support processes, on-call rotations and incident management.
• Manage scope, risks and change requests with the client.

Must have

• 12+ years in IT, with 5+ years managing offshore delivery for US or European clients.
• Has run at least one transition or takeover of an existing application from a client oranother vendor.
• Agile/Scrum delivery (Scrum Master or equivalent certification preferred).
• Experience setting up and running production support with defined SLAs.
• Technical enough to understand C++, .NET and SQL Server systems and challengeengineering estimates.

Nice to have Media and entertainment clients. ITIL or incident management experience. Managing teams split across India, Europe and the US.

Senior Consultant / Principal Consultant

Exp: 8+ years

Location: Remote

Duration: 6 months contract

Note: Please make sure the candidate is not in any Job Portal or share the email and phone number which is not in job portals

Skills: Minimum 8 years of Experience in Oracle Fusion HCM Modules and EBS experience mandatory

Mandatory Skills:

* Minimum 8 years of Experience in Oracle Fusion/E-Business HCM Modules. EBS work experience is mandatory.

* Should have at least 4 Implementation Experience as a EBS HRMS and Fusion HCM Functional Consultant.

* Must have a strong track record of delivering Oracle Fusion HCM solutions, including extensive experience in the areas of business process analysis, requirement definition, solution design expertise primarily onto EBS and Fusion.

* Should have done to end to end implementation for the below modules:

o CORE HR, Absences (UK, US), I-Recruitment, ESS & MSS, Time and Labor, Compensation, Benefits (UK, US), Talent Management, Payroll (US, UK), Learning Management

* Good to have the knowledge on below fusion modules:

o Fusion Time and Labor

o Fusion Compensation and Benefits

o Should be able to write Fast formulas

* Should have good communication and presentation skills

* Must have good understanding of AIM/OUM processes/phases and documentation

BE or Post Graduation, MBA in HR domain.