Service delivery manager - oracle ERP Cloud

Role: Oracle ERP Support Service Delivery Manager

Location: Marathahalli, Bangalore

Job Description:

Required Skills & Qualifications

Ø Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

Ø Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

Ø Leadership: Small to Medium (15-40) Team management and development skills

Ø Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

Ø Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Ø Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

Ø Identify opportunities for automation and process optimization within ERP operations.

Job Description:

We are looking for an experienced Oracle Field Service Management Consultant with a strong background in Supply Chain Management (SCM) and hands-on experience delivering Oracle Field Service Management implementations.

Key Requirements:

• 6+ years of overall experience inSupply Chain Management (SCM).
• Hands-on experience withOracle Field Service Management.
• Experience working onat least 2 Oracle Field Service Management projects.
• Strong understanding of SCM processes and business requirements.
• Experience in implementation, configuration, testing, and support activities.
• Strong communication and stakeholder management skills.

Hiring: Operations Manager – GV India

Location: Hyderabad, India | On-site

Experience: 12+ Years

Reporting To: CEO

We are looking for a highly disciplined and execution-focused Operations Manager to lead the India office and oversee the day-to-day functioning of multiple departments.

The ideal candidate should have strong experience in operations leadership, cross-functional team management, project execution, process discipline, and global stakeholder coordination.

Key Responsibilities

• Oversee day-to-day operations across all departments

• Manage department leads across Design, Procurement, Project Management, Finance Coordination, and Admin/Support

• Set priorities, monitor deliverables, and ensure timely execution

• Hold teams accountable for deadlines, quality, productivity, and responsiveness

• Act as the primary escalation point for operational issues

• Resolve cross-functional conflicts and remove execution bottlenecks

• Reallocate resources based on workload and business priorities

• Drive collaboration between Design, Procurement, and Project Management teams

• Ensure smooth alignment between design, costing, and execution

• Enforce SOPs, workflows, documentation, reporting, and process standards

• Coordinate effectively with USA/Canada teams and ensure global directives are executed in India

• Monitor team productivity, identify inefficiencies, and improve operational performance

• Ensure proper usage of ERP, tracking systems, Google Drive, and internal processes

• Provide regular updates to the CEO on progress, risks, delays, and operational issues

• Oversee administrative and support functions

• Validate reported progress against actual execution

• Track dependencies, pending approvals, and inputs required from global teams

• Maintain structured reporting and provide actionable insights to management

Required Experience & Skills

• 12+ years of experience in Operations, Project Management, or leadership roles

• Proven experience managing multi-department teams

• Experience working with global teams preferred

• Background in design, manufacturing, or procurement is an advantage

• Strong leadership and accountability

• Excellent communication and problem-solving skills

• High attention to detail and process discipline

• Strong ability to manage multiple priorities

• Strong ownership and execution mindset

• Ability to bring structure and clarity to complex environments

• Comfortable working in a fast-paced, global environment

What We’re Looking For

We are looking for a leader who is execution-driven, process-oriented, accountable, and comfortable managing multiple functions simultaneously.

The candidate should be capable of acting as the central point of execution between the India team and global leadership, ensuring that priorities are translated into structured and timely outcomes.

Location: Hyderabad

We are looking for an experienced Oracle Fusion Planning & Order Management Consultant/Lead with 8+ years of experience to lead end-to-end implementation, configuration, integration, and production support across Oracle Fusion Planning and Order Management modules. The ideal candidate should have strong functional expertise in Demand Planning, Supply Planning, Sales & Operations Planning (S&OP), Order Management, and Order-to-Cash (O2C) processes, along with good understanding of RICE components and Oracle Cloud best practices

.

Key Responsibilities

• Lead end-to-end Oracle Fusion Planning and Order Management implementation, configuration, and support.
• Configure Order Management including order orchestration, fulfillment, pricing, shipping, and O2C processes.
• Configure Demand Planning, Supply Planning, and S&OP, including planning parameters, demand/supply plans, forecasting methods, and exception management.
• Conduct fit-gap analysis and recommend Oracle Cloud standard solutions with minimal customization.
• Lead business requirement workshops and translate requirements into functional solution designs.
• Prepare functional specifications, RICE specifications, and lean design documents.
• Work with technical teams on Reports, Interfaces, Conversions, Extensions (RICE), integrations, data migration, OTBI/BI reporting, and extensions.
• Perform functional unit testing and support SIT/UAT, including test-script preparation and defect resolution.
• Provide production support, troubleshoot functional issues, and drive continuous process improvements.
• Collaborate with business stakeholders, technical teams, and cross-functional Oracle SCM teams.
• Mentor junior consultants and contribute to Oracle practice development.
• Review quarterly Oracle Fusion Cloud updates, assess their impact, and recommend required configuration/process changes.

Good to Have

• Oracle Fusion Cloud SCM certification.
• Experience with Oracle quarterly release updates.
• Exposure to other Oracle SCM modules such as Inventory, Procurement, and Global Order Promising (GOP).
• Experience in full-lifecycle Oracle Cloud implementations.

• Total Experience:10+ years of professional experience in Oracle Supply Chain Planning environments.
• Oracle Fusion Cloud Experience: 5+ years of dedicated, hands-on functional experience specifically within Oracle Fusion Cloud Supply Chain Management (SCM).
• Specialized Expertise: Proven track record as a Subject Matter Expert (SME) with at least 2 full-lifecycle, end-to-end implementations of the Oracle Fusion Demand Planning module from readiness to go-live.
• Cross-Module Knowledge: Strong understanding of how Demand Planning integrates with broader Cloud SCM, Procurement, and Finance modules.
• Leadership: Proven ability to operate independently as an SME, steering the project roadmap rather than just executing tasks.
• Communication: Exceptional consulting and communication skills to influence and guide director-level stakeholders.
• Change Management, Business Process Mapping, Reporting and Analytics, OIC ( Oracle Integration Cloud) and OAC (Oracle Analytics Cloud)

Role / Responsibilities

• Own functional configuration and implementation of Oracle Fusion Cloud Procurement, Supplier, Inventory, and Product Information Management (PIM/PDH) modules.
• Manage the complete Procure-to-Pay (P2P) lifecycle, including requisitions, purchase orders, receipts, and 2/3/4-way invoice matching.
• Configure and support Self-Service Procurement (SSP), Sourcing, Procurement Contracts, and BPM approval hierarchies.
• Manage the end-to-end Supplier lifecycle, including supplier and supplier-site setup, Supplier Portal onboarding, Supplier Qualification, and Blanket/Contract Purchase Agreements.
• Configure and support Inventory Management, including inventory organizations, subinventories, locators, material status, transfers, shipping networks, FOB points, reservations, and on-hand tracking.
• Manage PIM/Item Management, including item classes, attributes, templates, catalogs, categories, item structures/BOMs, and New Item Request (NIR) workflows.
• Handle item data migration using FBDI/ADFDi and support data validation and reconciliation.
• Perform requirement gathering, fit-gap analysis, solution design, and functional documentation.
• Work with technical teams on RICE objects, including functional requirements, specifications, interfaces, conversions, reports, and extensions.
• Perform functional unit testing and support CRP, SIT, and UAT cycles.
• Troubleshoot interface and ESS errors, support data migration activities, and manage Oracle Support SRs.
• Support implementation and post-production application support lifecycles.
• Conduct end-user training and prepare functional documentation and training materials.
• Provide functional guidance on Cost Management, including standard/average costing and landed cost, where required.

We are looking for an experienced Oracle Cloud Supply Planning Specialist with 10+ years of experience in Oracle Fusion Cloud SCM Planning. The candidate will be responsible for leading end-to-end supply planning configuration, translating business requirements into scalable Oracle solutions, and driving adoption of Oracle-delivered best practices with minimal customization.

Key Responsibilities

• Own the end-to-end Oracle Fusion Cloud Supply Planning configuration lifecycle.
• Configure and support Demand Management, Supply Planning, and Sales & Operations Planning (S&OP).
• Design demand forecasting, supply plan generation, and constraint-based planning solutions.
• Configure sourcing rules, supply allocation, safety stock, planning parameters, and inventory optimization.
• Manage planning exceptions and provide recommendations for resolving supply and demand issues.
• Translate complex business requirements into standard Oracle Fusion SCM Planning functionality.
• Lead solution design, configuration, testing, deployment, and post-go-live support.
• Analyze supply-demand gaps, inventory levels, capacity constraints, and material availability.
• Work closely with business stakeholders, functional teams, technical teams, and integration teams.
• Identify opportunities to minimize customizations and maximize the use of Oracle-delivered best practices.
• Prepare functional specifications, configuration documents, test scenarios, and user training materials.
• Support data migration, integrations, UAT, issue resolution, and production deployment.
• Provide functional leadership and guidance to junior consultants.

Required Skills

• 10+ years of overall experience in Supply Chain Planning / Oracle SCM.
• Strong hands-on experience with Oracle Fusion Cloud SCM Planning.
• Expertise in:
• Oracle Supply Planning
• Oracle Demand Management
• Oracle Sales & Operations Planning (S&OP)
• Demand Forecasting
• Constraint-Based Planning
• Supply & Demand Planning
• Sourcing Rules
• Inventory Optimization
• Exception Management
• Strong understanding of end-to-end Supply Chain Planning processes.
• Experience in at least one or more Oracle Fusion Cloud implementation / rollout projects.
• Strong business requirement gathering and solution design capabilities.
• Experience in configuration, testing, UAT, deployment, and production support.
• Ability to recommend standard Oracle functionality over custom solutions.
• Excellent stakeholder management and communication skills.

Experience: 8+ Years

Role Type: Functional

Required Skills:

8+ years of experience in Oracle SCM Functional Consulting.

Strong hands-on experience with Oracle Cloud SCM modules, including Procurement, Inventory, Order Management, and Manufacturing.

Experience in implementation, configuration, and production support projects.

Strong client-facing, communication, and stakeholder-management skills.

Job Description – ERP Coordinator (Independent Position)

Position: ERP Coordinator

Experience: 1+ Years

Location: Navi Mumbai

Industry Preference: ERP / Software / IT Services

Job Summary:

We are looking for an experienced and independent ERP Coordinator who can strictly monitor ticketing operations, coordinate between teams and clients, and ensure proper follow-up on every support and development query. The candidate should be confident, straightforward, result-oriented, and capable of handling responsibilities independently without continuous supervision.

Key Responsibilities:

•

Monitor daily ERP support and development tickets.

•

Ensure every client query is properly logged and ticket generated.

•

Verify whether tickets are resolved within committed timelines.

•

Follow up with support and development teams for pending issues.

•

Track unresolved queries and escalate delays when required.

•

Maintain proper coordination between client, support, and development teams.

•

Ensure proper communication and status updates are shared with clients.

•

Prepare daily/weekly pending ticket reports and management updates.

•

Identify gaps in ticket handling and improve process discipline.

•

Independently handle critical client coordination and issue management.

Required Skills:

•

Strong experience in ERP coordination and ticket management.

•

Good understanding of support flow, issue tracking, and escalation process.

•

Strong communication and follow-up skills.

•

Blunt, confident, and professional personality with strong ownership mindset.

•

Ability to handle pressure and maintain strict process control.

•

Experience with ticketing systems and ERP software preferred.

•

Good reporting and documentation skills.

Candidate Profile:

•

Independent decision-making capability.

•

Strong work ethics and accountability.

•

Ability to manage teams and push for timely closures.

•

Professional attitude with excellent coordination skills.

Preferred:

•

ERP implementation/support background.

•

Experience working with multiple clients and internal technical teams.

•

Ready to travel if required for business coordination.

•

B.Com Graduate/ Any Gradute.

🔹 Role Overview

We are looking for an experienced Technical Project Manager to lead end-to-end ERP implementation, transformation, migration, integration, upgrade and go-live projects for international customers.

🔹 Key Responsibilities

• Manage ERP projects from discovery and planning through configuration, development, UAT, go-live and hypercare

• Manage scope, timelines, budgets, resources, risks, dependencies and escalations

• Coordinate functional consultants, developers, QA, DevOps and customer stakeholders

• Lead customer meetings, status reviews, UAT and go-live readiness

• Drive fit-gap analysis, integrations, APIs and data migration activities

• Ensure project governance, documentation, RAID logs and delivery reporting

• Manage SIT/UAT, cutover planning, production readiness and post-go-live support

🔹 Must-Have Requirements

✅ 7+ years of IT/ERP project delivery experience

✅ Multiple end-to-end ERP implementation projects

✅ At least one production go-live experience

✅ Strong experience in ERP implementation, migration, integration, UAT and transformation

✅ Customer-facing and cross-functional team management experience

✅ Experience with ERP platforms such as SAP, Microsoft Dynamics, NetSuite, Oracle ERP, Odoo, ERPNext or similar

✅ Strong stakeholder management and communication skills

✅ Excellent English communication skills

⭐ Odoo ERP experience is an added advantage.

🔹 Nice to Have

• International customer experience

• US B1/B2 visa / international travel experience

• PMP / PRINCE2 / Scrum Master / SAFe / ITIL / ERP certifications

• Experience in manufacturing, retail, distribution, supply chain, accounting or CRM