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Service delivery manager - oracle ERP Cloud
Service delivery manager - oracle ERP Cloud
VDart Digital's logo

Service delivery manager - oracle ERP Cloud

Martin Raj's profile picture
Posted by Martin Raj
10 - 20 yrs
₹30L - ₹45L / yr
Bengaluru (Bangalore)
Skills
Service delivery management
Oracle Fusion
Enterprise Resource Planning (ERP)

& Qualifications

·   Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

·   Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

·   Leadership: Small to Medium (15-40) Team management and development skills

·   Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

 

·   Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

·   Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

·   Identify opportunities for automation and process optimization within ERP operations. 

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About VDart Digital

Founded :
2008
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

VDart Digital partners with organizations to deliver end-to-end digital transformation services—driving innovation, operational agility, and measurable business outcomes.
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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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