Senior Software Engineer - Java Application Support

Overview

Seeking for an experienced Automation & Reliability Engineering Lead to design, build, and lead automation and metrics solutions that reduce manual support toil and improve operational visibility across Support and SRE teams. This is a hands-on technical leadership role focused on engineering enablement, not tool-specific automation or day-to-day production support.

Key Responsibilities

* Define automation strategy and reference architectures for Support and SRE workflows

* Lead and mentor a small automation engineering team (may start as an individual contributor role)

* Design and build automation utilities, services, and frameworks to eliminate manual operations

* Engineer data pipelines to extract, normalize, and correlate operational data from systems such as Salesforce, email, logs, and internal services

* Define metric semantics (SLAs, lifecycle events, ownership, timestamps) and ensure data accuracy

* Partner with Support, SRE, and Power Platform teams to enable dashboards and reporting

* Establish standards for reliability, error handling, auditability, and documentation in automation solutions

* Identify, prioritize, and track automation opportunities based on toil reduction and risk mitigation

Required Qualifications

* 8+ years of experience in software engineering, automation, or platform engineering

* Strong hands-on programming experience in Python OR Java (one primary language required)

* Proven experience building internal tools, automation frameworks, or backend services

* Solid understanding of APIs (REST), data formats (JSON, CSV), and system integration

* Experience working with operational or production systems and understanding support workflows

* Ability to translate business or operational needs into reliable engineering solutions

Preferred Qualifications

* Experience designing or contributing to automation programs at scale

* Familiarity with observability concepts such as logging, metrics, and alerting

* Working knowledge of SQL or data persistence technologies

* Prior experience collaborating with SRE, DevOps, or Support teams

Nice to Have

* Exposure to AI/ML or GenAI techniques applied to operational automation (classification, summarization, anomaly detection)

* Experience supporting metric pipelines feeding BI or workflow automation platforms

* Healthcare or SaaS domain experience

✔️ Close sales via cold calls, meetings & door-to-door visits

✔️ Build and maintain strong customer relationships

✔️ Identify prospects and craft smart sales strategies

✔️ Track and report key performance metrics

✔️ Maintain and grow our client database

🔹 What We’re Looking For:

✔️ Graduate with 0.5–3 years of sales experience

✔️ Good communication, negotiation & interpersonal skills

✔️ Familiar with sales techniques and CRM tools

✔️ Bonus if you have accounting knowledge

✔️ Tech-savvy and self-driven

Roles and Responsibilities

• Utilize your professional software development experience to write clean, maintainable, and efficient code in Ruby on Rails
• Ensure the code you write is defect-free and meets our product requirements
• Demonstrate strong debugging skills to identify and resolve issues promptly
• Collaborate with cross-functional teams to design, develop, and implement new features and enhancements
• Contribute to the planning and execution of CI/CD pipelines using tools like GitHub Actions
• Operate with minimal technical guidance, demonstrating your ability to take ownership of projects and deliver results

Requirement

• 10+ years of professional software development experience with Ruby on Rails
• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience)
• Deep understanding of software development best practices, design patterns and architecture of any Rails application Familiarity with CI/CD pipelines, Git, and GitHub
• Exceptional problem-solving and debugging skills
• Ability to work effectively in a collaborative team environment
• Strong communication skills
• Self-motivated and able to work independently with minimal supervision
• Immediate joiners are preferred

Your Opportunity

• Own and drive business features into tech requirements
• Design & develop large scale real time server side systems
• Quickly create quality prototypes
• Staying updated on emerging technologies
• Ensuring that all deliverables adhere to our world class standards
• Promote coding best practices
• Mentor and develop junior developers in the team

Required Experience:

• 4+ years of relevant experience as described below
• Excellent grasp of Core Java, Multi Threading and OO design patterns
• Experience with Scala, functional, reactive programming and Akka/Play is a plus
• Excellent understanding of data structures and algorithms
• Solid grasp of large scale distributed real time systems
• Prior experience on building a scalable and resilient micro service
• Solid understanding of relational databases, NoSQL databases and Caching systems
• Good understanding of Big Data technologies such as Spark, Hadoop is a plus
• Experience on one of AWS, Azure or GCP

Who you are :

• You have excellent and effective communication and collaborative skills
• You love problem solving
• You stay up to date with the latest technologies and then apply them in real life
• You love paying attention to detail
• You thrive in meeting tight deadlines and prioritising workloads
• Ability to collaborate across multiple functions

Education:

Bachelor’s degree in Engineering or equivalent experience within the field

• Create and manage nurture streams across email, digital, and direct mail that will progress the leads through various sales stages of the buyer's life cycle from awareness to selection
• Run campaigns for lead management, lead nurturing, lead scoring, and lead routing
• Look at holistic data on leads and customers to evaluate successful strategies and areas for improvement/growth.
• Iterate and optimize campaigns to drive the best possible results
• Work with the Product Marketing team to create and develop content-rich nurturing programs using consumer insights data and marketing automation tools 
• Partner with marketing to improve strategy and execution of demand generation efforts
• Collaborate with sales operations on improving and troubleshooting issues with the lead management process
• Develop and maintain nurture reporting methodology, reports and dashboards, including performance metrics for nurture tracks and KPIs for overall program performance

• 5-6 years in Marketing or Sales Operations role
• At least 3+ years of experience managing email campaigns and program implementation
• Strong experience using marketing automation tools is essential
• Deep understanding of lead-to-revenue demand funnels, their characteristics and what causes Leads to move across stages
• Experience in B2B software / SaaS space will be a big advantage
• MBA from a reputed college, preferably in Sales and/or Marketing. 
• Excellent English presentation, written, and verbal communication skills, with an eye for quality and relevance
• Strength in collaborating with cross-functional teams, including Product Marketing, Sales and Marketing
• Self-directed, organized team player who is capable of hands-on- execution as well as long term business planning
• Implement email marketing strategies to cultivate leads into new customers (and demonstrate with data).
• Set up and document lead nurturing processes
• Plan and implement trigger-based nurturing programs that target all stages of prospect development