Campus Ambassador

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

About Insane

Insane helps and supports to scale the of meaningful Coaches and experts to expand their reach to the people. Since starting in 2016 we have grown our clients' journey creating an impact in people's lives in their personal and professional growth.

About the Role

We are looking for an experienced and creative Video Editor to join our team! As video has become the best way for communicating a company's messages on online platforms, your position will play an important role in our client's success.

You will have worked in an agency or busy in-house team, and have experience in editing compelling, shareable digital and social content for consumer/lifestyle brands.

You are excited about editing video campaigns and high-impact story-telling content for a wide range of clients.

Responsibilities

• Create and optimize video templates to grab attention and engage the audience
• Use elements and audio to improve the scroll-stop ratio and avg time spent on video
• Plan new tests fortnightly and experiment with them on small budgets.
• Share reports with Campaign Managers and discusses the insights
• Assist with motion graphics as needed

Who you are

• 1-2 years of video editing experience
• Great with Adobe Premiere, Adobe After Effects, and Adobe Photoshop
• Have a sound design and a passion for experimenting
• A passionate and detail-oriented team player: you have clarity in your thought processes

Why Insane?

• We believe in both personal and professional growth because that is what makes a team impactful and successful
• Competitive salary and benefits compared to the industry average
• Flexible vacation/ time-off policy
• Opportunity to create, design, and envision the mission of industry leaders
• The best culture you can find in an agency where we encourage and promote professional growth with various learning incentives
• We don't micromanage: we expect you to do your job right by yourself without any external pressure
• We try to provide all the support that you need (that includes training and upskilling as well)

Schedule:

• Day shift
• Flexible schedule
• Monday to Friday
• Need to have a laptop
• Based in Bangalore/willing to relocate to Bangalore for this position.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

●       3+ years’ experience developing Big Data & Analytic solutions

●       Experience building data lake solutions leveraging Google Data Products (e.g. Dataproc, AI Building Blocks, Looker, Cloud Data Fusion, Dataprep, etc.), Hive, Spark

●       Experience with relational SQL/No SQL

●       Experience with Spark (Scala/Python/Java) and Kafka

●       Work experience with using Databricks (Data Engineering and Delta Lake components)

●       Experience with source control tools such as GitHub and related dev process

●       Experience with workflow scheduling tools such as Airflow

●       In-depth knowledge of any scalable cloud vendor(GCP preferred)

●       Has a passion for data solutions

●       Strong understanding of data structures and algorithms

●       Strong understanding of solution and technical design

●       Has a strong problem solving and analytical mindset

●       Experience working with Agile Teams.

●       Able to influence and communicate effectively, both verbally and written, with team members and business stakeholders

●       Able to quickly pick up new programming languages, technologies, and frameworks

●       Bachelor’s Degree in computer science

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

Sr Product Manager / Lead Product Manager – Data Platform

Description:

At Amagi we are looking for a product leader to build world class big data and analytics platform to help our teams in making data driven decisions and to accelerate our business outcomes.

We are looking for someone who is innovative and experienced in end-to-end product management to drive our long-term data and analytics strategy.

The ideal candidate would be responsible for owning product roadmap and KPIs, driving product operational tasks to ensure configurable and scalable solutions.

Primary Responsibilities:

• Lead the product requirements to build real time, highly scalable, low latency data platform.
• Author PRD and define the strategic roadmap.
• Lead the Product design, MVPs and POCs and fast track deliveries
• Collaborate with various functions and design the most effective solutions.
• Understand customer needs and define the data solutions and insights to drive business outcomes
• Define key product performance metrices to drive business and customer outcomes

Basic Qualification

• 12+ years of overall SDLC experience with 7+ years of product management experience in fast paced company.
• Proven experience delivering large scale highly available big data processing systems.
• Knowledge of data pipeline design, data transformation and integration methodologies.
• Technically savvy with experience in big data systems like AWS, RedShift, Athena, Kafka and related technologies
• Demonstrate collaborative approach and ability to work with distributed, cross functional teams.
• Experience in taking products through full life cycle, from proposal to launch
• Strategic thinking capabilities to define the product roadmap and right prioritization of the backlog in line with the long-term vision
• Strong communication and stakeholder management skills with the ability to coordinate across a diverse group of technical and non-technical stakeholders.
• Ability to deal with ambiguity and use data to solve ambiguous problems
• Technical ability to understand and discuss software architecture, product integration, non-functional requirements etc. with the Engineering team.

Preferred Qualification:

• Technically savvy with good understanding of cloud application development.
• Software development experience building Enterprise platforms
• Experience in third-party vendor assessments
• Experience working with AI , ML , Bigdata and analytics tools
• Understanding of regulations such as data privacy, data security and governance

1. Key Accountabilities

1. Skills Required for the role

What you need to have:

Job brief

We are looking for a Full Stack Developer to produce scalable software solutions. Youll be part of a cross-functional team thats responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Work with development team and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design in mind.
• Write technical documentation.

Requirements

• B.E./B.Tech. in Computer Science or a degree in Computer Science background.
• Experience as a Full Stack Developer or similar role (1-2 years)
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery)
• Knowledge of back-end languages and JavaScript frameworks (e.g. React and Node.js)
• Familiarity with MongoDB, web servers, and UI/UX design.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Knowledge of Cloud Platforms like AWS or GCP.

We are looking for an Android developer responsible for the development and maintenance of the Vyapar android application. Your primary focus will be the development of Android applications. A strong understanding of Core Java and Database is critical for the role.

Responsibilities:

• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Helping the team members and guiding them for the right design and implementation

Skills:

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Good knowledge of the SQLite database.