Senior Product Manager

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job SummaryWe are seeking a skilled Java Spring Boot Developer with 5-8 years ofexperience to join our development team. The ideal candidate will beresponsible for designing, developing, and maintaining backend systemsusing Java, JSP and Spring Boot, with a focus on performance, scalability, andreliability.Key Responsibilities Design and implement RESTful APIs using Spring Boot Collaborate with front-end developers, testers, and product managers Write clean, maintainable, and efficient code following best practices Troubleshoot and debug applications Integrate third-party APIs and services Participate in code reviews and contribute to team improvements Document development processes, APIs, and technical decisionsRequired Skills and Qualifications 5-8 years of hands-on experience in Java development Strong knowledge of Spring Boot, Spring MVC, Spring Data JPA, and JSP Experience with REST API development and integration Familiarity with databases such as MySQL Experience with version control tools like Git Understanding of Agile methodologies Good problem-solving and communication skills

Responsibilities: 

• Assisting the Talent Acquisition team to manage end to end recruitment and ensuring the business needs are met within defined timelines. 
• Leverage social media and other channels of sourcing to tap the passive candidate pool. The intern shall be a support in Recruitment related analytics. 
• Mine databases to identify potential candidates and screen profiles for appropriate skills, experience, and knowledge in relation to open requirements 
• Leverage market intelligence and industry trends, including target companies and organizations, to build candidate database 

Other Details:

• Work Mode: Hybrid (3 days from office)
• Work Location: Noida Sector 144

Who we are

With over $1.44 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, explore your potential at Invesco.

Your Team

Intelliflo is a leading independent investment management firm seeking a globally minded individuals to become a part of the Digital Wealth team. You will have incredible opportunities for experimentation in this team, so before you submit your application, here are some other things you should know about the position:

Your Role

At the level of lead engineer, you are seen as a natural leader by your peers. You have a deep experience in designing and building secure, scalable, applications for the web using .Net, AWS and SQL - a background working in financial services at enterprise scale is preferred. You live our design and development methodologies, understand our business. You should have extensive knowledge on enterprise systems, security, development technologies within the Microsoft Stack, as well as excellent problem solving and troubleshooting skills

In this role you will be responsible for designing our global Digital Wealth platform product features , this includes core application functionality, API work as well as integrations with key partners. As one of the team's leaders, this person should be empowering our development team to make sound technical and architectural decisions. You will be accountable for quality of deliverables coming out of your squad and show ability to quickly learn and analyze complex system. This is a hands-on position, working in agile world on meaningful projects with a direct, immediate and visible impact to our key global clients.

To complete development activities required to meet business requirements. Development activities should be completed within expected delivery dates and should adhere to all Invesco development standards. The ability to communicate with project managers and other IT professionals is a must.

KEY RESPONSIBILITIES / DUTIES:

•               Gather and analyze information on existing business processes in order to make recommendations that seek to improve business systems and processes.

•               Analyze and document requirements for enhancements to systems and / or business processes. May involve investigation of third party vendors or systems.

•               Clearly document solutions and recommendations to business problems.

•               Review requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals.

•               Create cost and time estimates along with project plans to enable prioritization and execution of work.

•               Complete all tasks related to development, unit testing, user acceptance testing, reporting and system implementation in accordance with the IT development life cycle.

•               Always conform to documentation, coding and quality standards as defined.

•               Maintain system support documentation for all supported applications, ensuring it is kept up to date.

•               Assist with necessary documentation and implementation plans in the promotion of code to production environments

•               Assist with regular system upgrades on third party applications by reviewing functionality changes (new/amended), system testing and updating of support documentation.

•               Communicate with project managers and management using clear, user-friendly terminology (emails, phone, meetings).

•               Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service.

•               Work with peers to do unit testing and code review to ensure quality builds.

The Experience You Bring

·      8+ years technical leadership and architecture experience in software development

·      6+ years of ASP.NET, C#, HTML5, CSS3, JavaScript and SQL Server, AWS and Microservices

·      5+ years working in SQL-backed environments.

·      In depth knowledge of client side JavaScript frameworks like React and Redux

·      In depth knowledge of REST services(WCF, Web API, Microservices)

·      Solid work experience in building SaaS based products.

·      Experience and clear understanding of how to plan and execute within iterations and sprints

·      Experience working in an Agile/Scrum development process

·      Innovative, challenging programming work in the Microsoft stack, with SQL Server as a back end

·      Experience building for the web using C#, Bootstrap, Vue, AJAX, CSS, jQuery, REST and the latest technologies.

·      Ability to work independently with the knowledge and capability to come in and make an immediate impact

·      Experience working in a sprint-driven development process.

Technology we use:

Technology we use:

·      Web Apps built with .NET, using both WebForms and MVC

·      APIs built on .NET (C# / REST services)

·      SQL Server 2014

·      Cloud : AWS

·      UI: ReactJS

·      DevOps

Academic requirements

Any engineering degree from a top tier educational institution preferred

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web applications for the company. Using Angular / React / JavaScript this candidate will be able to translate user and business needs into functional frontend design.

Responsibilities

• We use React for web application.
• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• 3+ years' experience in frontend development
• Experience building mobile/web applications using Angular or React or JavaScript.

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents

Responsibilities and Duties :

• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability. Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.

Requirements:

• Minimum 1 year of relevant experience.
• A Bachelor's degree in Computer Science or a related field.Up-to-date knowledge of software test design and testing methodologies.
• Working knowledge of test techniques and compatibility with various software programs.
• Working knowledge of programming.
• Excellent communication and critical thinking skills.
• Good organizational skills and a detail-oriented mindset.