Senior PHP/Laravel Developer

ORAI is a Global Conversational AI Platform to build 1:1 instant conversations with customers over text, Voice, and Messenger apps. ORAI is a result of highly experienced and driven experts who understand AI, ML, Design Thinking, and Robotics.

We Experience the future of customer interaction with our AI Chatbot featuring conversational machine learning—providing intelligent, natural language conversations, personalized user experiences, and continuous improvement in understanding and responding to user queries, all tailored to enhance customer engagement and satisfaction.

We Are introducing our cutting-edge AI Chatbot—an advanced virtual assistant designed to provide instant customer support, personalized interactions, and streamlined workflows. With natural language processing, multichannel integration, and scalable capabilities, our AI Chatbot revolutionizes user engagement, offering data-driven insights and boosting overall operational efficiency for businesses of all sizes.

Position: Sales Executive/BDE

Location: Bangalore

Type: Full-time

Requirements:

● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B SAAS preferably

● Bachelor’s degree in business, marketing, or related field

● Excellent communication and interpersonal skills

● The ability to generate leads independently.

● Willingness to learn and apply the fundamentals of the BANT/MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision

● Knowledge of the AI industry and emerging technologies

Key Responsibilities:

● Prospecting: As an SDR you will be responsible for identifying and qualifying high-potential customers via cold calling, networking, and e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline.

● Lead Generation and Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision.

● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions.

● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance.

● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects

Core Stack Required: MERN

Location: Remote

Minimum Experience: 3 years

• Knowledge of Node, MongoDB, Express, React.

• Proficient with code versioning tools including Git, Bitbucket.

• Good problem-solving skills.

• Good Knowledge with MySql databases.

• Knowledge and proficiency in HTML, CSS, and JavaScript. (Reactjs is an advantage)

• Experience in payment gateways integration.

• Experience in image manipulation.

• Ability to write and consume SOAP & REST web services.

• Write clean, well-structured code with proper abstraction and reusability.

• Must have good analytical and problem-solving skills.

• Must be a good team player, good learner, and self-starter.

• Ability to work independently and perform under strict deadlines.

• Good to have Experience in creating multilingual websites.

• Experience in API integration i.e. Google, Facebook, Twitter, agora, twilio etc..

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

GeoSpoc is looking for passionate backend developers who would like to solve complex business problems using location-aware data and cutting-edge tools and technologies such as microservices and cloud platforms such as AWS.

• A passionate developer with solid understanding of software basics  
• Always willing to learn and explore upcoming technologies
• Pro-active, reliable and result oriented
• Someone who can continuously perform in a fast-paced environment

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

• Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)

• Writing and testing code, debugging programs and integrating applications with third-party web services
• Work closely with small teams of designers, frontend developers, GIS experts as well as business stakeholders
• Own the development lifecycle of backend systems from design to deployment
• Go above and beyond to deliver great quality software solutions on time

Product Development

At E2open, you will be an integral member of a dynamic organization, working on cutting-edge technology that transforms the way companies do business with their trading partners in complex, multi-tier supply chains. Currently, E2open is seeking an energetic Application Engineer to join our Research & Development Group. This position involves the development of leading-edge Software-as-a-Service (SaaS) supply chain management applications that drive complex multi-company supply chain management dashboards, workflows, and business-to-business supply chain data interchanges.

Technical Requirements

• Strong experience in Core Java 8 and above, Collections and Data structures.
• Develop solutions using core java, Spring / Spring Boot, JSON, Rest API and other web technologies.
• Ability to design and develop UIs like Javascript, HTML5, Angular and end to end integration.
• Object oriented analysis and design using common design patterns.
• Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
• Excellent knowledge of Relational Databases, SQL and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.

A strong background in Azure OR Amazon Web Services (AWS) or a similar cloud platform is a must-have, certification is a plus.

Excellent technical skills and knowledge include but not limited to: cloud methodologies like PaaS and SaaS; programming languages such as Python, Java, .Net; orchestration systems such as Chef, Ansible, Terraform; Azure IaaS servers; PowerShell scripting.

Fully aware of the DevOps cycle with hands-on on deployment models to the cloud.

Experience working with Docker and related containerization technologies.

Experience working on orchestration platforms such as AKS, RedHat OpenShift etc.

Extensive knowledge working with logging and monitoring tools such as EFK, visualization tools such as Grafana and Prometheus.

Exposure to security alert monitoring tools.