Java L3 Support Engineer

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
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* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

JioTesseract, a digital arm of Reliance Industries, is India's leading and largest AR/VR organization with the mission to democratize mixed reality for India and the world. We make products at the cross of hardware, software, content and services with focus on making India the leader in spatial computing. We specialize in creating solutions in AR, VR and AI, with some of our notable products such as JioGlass, JioDive, 360 Streaming, Metaverse, AR/VR headsets for consumers and enterprise space.

Mon-fri role, In office, with excellent perks and benefits!

Position Overview

We are seeking a Software Architect to lead the design and development of high-performance robotics and AI software stacks utilizing NVIDIA technologies. This role will focus on defining scalable, modular, and efficient architectures for robot perception, planning, simulation, and embedded AI applications. You will collaborate with cross-functional teams to build next-generation autonomous systems 9

Key Responsibilities:

1. System Architecture & Design

● Define scalable software architectures for robotics perception, navigation, and AI-driven decision-making.

● Design modular and reusable frameworks that leverage NVIDIA’s Jetson, Isaac ROS, Omniverse, and CUDA ecosystems.

● Establish best practices for real-time computing, GPU acceleration, and edge AI inference.

2. Perception & AI Integration

● Architect sensor fusion pipelines using LIDAR, cameras, IMUs, and radar with DeepStream, TensorRT, and ROS2.

● Optimize computer vision, SLAM, and deep learning models for edge deployment on Jetson Orin and Xavier.

● Ensure efficient GPU-accelerated AI inference for real-time robotics applications.

3. Embedded & Real-Time Systems

● Design high-performance embedded software stacks for real-time robotic control and autonomy.

● Utilize NVIDIA CUDA, cuDNN, and TensorRT to accelerate AI model execution on Jetson platforms.

● Develop robust middleware frameworks to support real-time robotics applications in ROS2 and Isaac SDK.

4. Robotics Simulation & Digital Twins

● Define architectures for robotic simulation environments using NVIDIA Isaac Sim & Omniverse.

● Leverage synthetic data generation (Omniverse Replicator) for training AI models.

● Optimize sim-to-real transfer learning for AI-driven robotic behaviors.

5. Navigation & Motion Planning

● Architect GPU-accelerated motion planning and SLAM pipelines for autonomous robots.

● Optimize path planning, localization, and multi-agent coordination using Isaac ROS Navigation.

● Implement reinforcement learning-based policies using Isaac Gym.

6. Performance Optimization & Scalability

● Ensure low-latency AI inference and real-time execution of robotics applications.

● Optimize CUDA kernels and parallel processing pipelines for NVIDIA hardware.

● Develop benchmarking and profiling tools to measure software performance on edge AI devices.

Required Qualifications:

● Master’s or Ph.D. in Computer Science, Robotics, AI, or Embedded Systems.

● Extensive experience (7+ years) in software development, with at least 3-5 years focused on architecture and system design, especially for robotics or embedded systems.

● Expertise in CUDA, TensorRT, DeepStream, PyTorch, TensorFlow, and ROS2.

● Experience in NVIDIA Jetson platforms, Isaac SDK, and GPU-accelerated AI.

● Proficiency in programming languages such as C++, Python, or similar, with deep understanding of low-level and high-level design principles.

● Strong background in robotic perception, planning, and real-time control.

● Experience with cloud-edge AI deployment and scalable architectures.

Preferred Qualifications

● Hands-on experience with NVIDIA DRIVE, NVIDIA Omniverse, and Isaac Gym

● Knowledge of robot kinematics, control systems, and reinforcement learning

● Expertise in distributed computing, containerization (Docker), and cloud robotics

● Familiarity with automotive, industrial automation, or warehouse robotics

● Experience designing architectures for autonomous systems or multi-robot systems.

● Familiarity with cloud-based solutions, edge computing, or distributed computing for robotics

● Experience with microservices or service-oriented architecture (SOA)

● Knowledge of machine learning and AI integration within robotic systems

● Knowledge of testing on edge devices with HIL and simulations (Isaac Sim, Gazebo, V-REP etc.)

1. 4 plus years of experience in Java development.

2. Good communication skills are mandatory.

3. Spring boot , microservices , AWS , multithreading , GIT mandatory.

4. Angular or React is mandatory 

5. Joining within 2 weeks 

6. Location : Pune , Working from client location i.e at D.P.Road ( very near to Metro station ). Another location is Indore ( if available)

7. Permanent position with Prismatic .

8. Product development exposure and latest technology exposure . Prospects of international travel for the bright candidate.

Roles & Responsibilities:

• Prepare and maintain E-commerce reports.
• Performing analysis to assess quality and meaning of data
• Preparing reports for the management stating trends, patterns, and predictions using relevant data
• Streamlining communication channels between Sales, Operations, Accounts and other teams.
• Build relationships with Marketplace Sellers/logistics partners/third party vendor/ payment gateways.
• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
• Assist Marketplace Seller to List product and execute orders.
• Process improvement and simplification.
• Maintain TAT as per set guidelines, to ensure smooth and timely operations.
• Creation of monthly & quarterly PnL 

Requirement:

• Overall Experience: Minimum 2 years of experience in data analyst.
• Industry Experience: Fashion / Lifestyle / Retail
• Educational Qualification: Graduation / Post Graduation
• Behavioural Skills: Effective communication skills, prompt & proactive approach and eye for detail.
• Technical Skills: MS Office, Ecommerce metrics and customer focused.
• High-energy, results oriented individual to manage to work in a fast paced environment with quickly changing priorities, strategic approach

Job Location: Bangalore/Mumbai

Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.

• Provide accurate translations of texts.
• Attend meetings to translate discussions.
• Continually take language fluency assessments to certify fluency.
• Liaise with colleagues to ensure that translations are true to the original meaning.