Java L3 Support Engineer

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

About Crayon Infotech:

Crayon Infotech is a fast-growing digital solutions company specializing in mobile app development, web development, UI/UX design, and digital marketing. We work with startups and enterprises to deliver cutting-edge technology solutions. We believe in innovation, collaboration, and quality execution.

Job Summary:

We are looking for a dynamic and result-oriented Inside Sales Executive to join our team. The ideal candidate will be responsible for lead generation, client engagement, pitching our services, and converting prospects into customers. You should have strong communication skills and the ability to understand client requirements.

Key Responsibilities:

• Generate leads through calls, emails, LinkedIn, and online platforms.
• Understand client needs and present appropriate service offerings (Mobile Apps, Websites, UI/UX, etc.).
• Follow up on leads and maintain a strong pipeline.
• Schedule client meetings and demos for the Business Development team.
• Work closely with marketing and technical teams to align sales strategies.
• Maintain CRM tools and prepare weekly/monthly reports.
• Meet and exceed monthly and quarterly sales targets.
• 
  

Required Skills:

• 1–5 years of experience in Inside Sales, preferably in IT or digital services.
• Excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Proficient in MS Office and CRM tools.
• Self-motivated and goal-oriented approach.
• Ability to handle multiple tasks and thrive in a fast-paced environment.

Work Mode: Hybrid (2 days WFO)

We are looking for a Data Engineer who is a self-starter to work in a diverse and fast-paced environment within our Enterprise Data team. This is an individual contributor role that is responsible for designing and developing of data solutions that are strategic for the business and built on the latest technologies and patterns,regional and global level by utilizing in-depth knowledge of data, infrastructure, technologies and data engineering experience.

Responsibilities

· Design, Architect, and Develop solutions leveraging cloud big data technology to ingest, process and analyze large, disparate data sets to exceed business requirements

· Develop systems that ingest, cleanse and normalize diverse datasets, develop data pipelines from various internal and external sources and build structure for previously unstructured data

· Interact with internal colleagues and external professionals to determine requirements, anticipate future needs, and identify areas of opportunity to drive data development

· Develop good understanding of how data will flow & stored through an organization across multiple applications such as CRM, Broker & Sales tools, Finance, HR etc

· Unify, enrich, and analyze variety of data to derive insights and opportunities

· Design & develop data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities

· Develop POCs to influence platform architects, product managers and software engineers to validate solution proposals and migrate

· Develop data lake solution to store structured and unstructured data from internal and external sources and provide technical guidance to help migrate colleagues to modern technology platform

· Contribute and adhere to CI/CD processes, development best practices and strengthen the discipline in Data Engineering Org

· Mentor other members in the team and organization and contribute to organizations’ growth.

Soft Skills

· Independent and able to manage, prioritize & lead workloads

· Team player, Reliable, self-motivated, and self-disciplined individual capable of executing on multiple projects simultaneously within a fast-paced environment working with cross functional teams

· Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Technical Skills

· 8+ years’ work experience and bachelor’s degree in Information Science, Computer Science, Mathematics, Statistics or a quantitative discipline in science, business, or social science.

· Hands-on engineer who is curious about technology, should be able to quickly adopt to change and one who understands the technologies supporting areas such as Cloud Computing (AWS, Azure(preferred), etc.), Micro Services, Streaming Technologies, Network, Security, etc.

· 5 or more years of active development experience as a data developer using Python-spark, Spark Streaming, Azure SQL Server, Cosmos DB/Mongo DB, Azure Event Hubs, Azure Data Lake Storage, Azure Search, Azure Data factory and Azure synapse analytics, Git Integration with Azure DevOps, etc.

· Experience with designing & developing data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities

· Experience with building, testing and enhancing data curation pipelines and integrating data from a wide variety of sources like DBMS, File systems, APIs and streaming systems for various KPIs and metrics development with high data quality and integrity

· Experience with maintaining the health and monitoring of assigned data engineering capabilities that span analytic functions by triaging maintenance issues; ensuring high availability of the platform; monitoring workload demands; working with Infrastructure Engineering teams to maintain the data platform; serve as an SME of one or more application

· 3+ years of experience working with source code control systems and Continuous Integration/Continuous Deployment tools                                                 

Full Stack Developer Job Description:

1. Knowledge in MERN Stack is mandatory

2. Work with development teams and product managers to ideate software solutions

3. Design client-side and server-side architecture

4. Conduct Testing & Debugging, utilize script tools & write basic codes for design specifications

5. Build the front-end of applications through appealing visual design

6. Develop and manage well-functioning databases and applications

7. Write effective APIs

8. Troubleshoot, debug and upgrade software

9. Create security and data protection settings

10. Build features and applications with a mobile responsive design

11. Write technical documentation

12. Work with data scientists and analysts to improve software

We have hiring for Full stack developer. 

Experience in Angular version 6 & above.

Other skills-

1. Front End Developer - Including Angular
2. Back End Developer with ASP.Net MVC
3. Back End Developer with Azure or MS Core
4. Project based experience
5. HTML
6. CSS
7. Bootstrap
8. Javascript

• Demonstrate, present and promote services to salons, spas & gyms (Beauty & Wellness Industry)
• Should have excellent verbal & presentation skills
• Knowlege of local language is a must
• Should be inovative and target driven
• Willing to travel
• Demonstrate honesty & integrity

• Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
• Assisting higher executives.
• Working directly with customers handling the documentations.