Senior Manager - Strategic Alliances

About Us:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+

businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer

communication through IVR, call tracking, recording, and virtual numbers, making business

interactions more efficient and scalable.

About the Customer Success Team:

The Customer Success team at  MyOperator is dedicated to ensuring our customers achieve their desired outcomes while using our product/service. We build strong, lasting relationships, acting as trusted advisors and advocates for our customers.

Role Overview:

We are seeking a passionate and experienced Team Lead - Customer Success to lead and inspire a team of Customer Success professionals. In this role, you will be responsible for guiding the team to deliver exceptional value to our customers, driving customer retention, and fostering a customer-centric culture. You will play a key role in shaping our customer success strategy and ensuring its effective execution.

Responsibilities:

• Team Leadership and Development:
• Lead, mentor, and motivate a team of Customer Success Managers/Associates.
• Set team goals and KPIs aligned with the overall customer success strategy.
• Conduct regular performance reviews, providing constructive feedback and coaching for professional growth.
• Foster a collaborative and high-performing team environment.
• Identify training needs and facilitate professional development opportunities for team members.
• Customer Success Strategy and Execution:
• Contribute to the development and implementation of customer success strategies, playbooks, and processes.
• Ensure the team effectively onboards new customers, drives product adoption, and maximizes customer value.
• Monitor and analyze key customer success metrics (e.g., churn rate, customer satisfaction, adoption rates) to identify trends and areas for improvement.
• Act as an escalation point for complex customer issues, ensuring timely and effective resolution.
• Client Relationship Management:
• Manage relationships with key or strategic customer accounts as needed.
• Understand customer objectives and align them with our offerings.
• Conduct regular check-ins and business reviews with customers to ensure satisfaction and identify growth opportunities.
• Gather customer feedback and work cross-functionally with product and other teams to advocate for customer needs.
• Process Improvement:
• Identify opportunities to improve customer success processes and tools.
• Contribute to the development of best practices within the Customer Success team.
• Reporting and Analysis:
• Track and report on team and customer success metrics to leadership.
• Provide insights and recommendations based on data analysis.

Qualifications:

• 4+ years of experience in a customer-facing role, such as Customer Success, Account Management, or a related field.
• 2+ years of experience in a team lead or supervisory role, with a proven track record of leading and developing successful teams.
• Strong understanding of customer success principles and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong relationships with customers.
• Strong problem-solving and analytical skills.
• Experience with CRM and customer success software (e.g., Salesforce, Gainsight, etc.).
• Ability to work independently and as part of a team.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

We seek a highly motivated and skilled Lead Generation executive to join our dynamic sales team in the IT Industry. The successful candidate will play a pivotal role in identifying and cultivating potential sales opportunities, generating leads through various channels, and maintaining a robust pipeline of prospects. This role is not just about reaching out to potential clients, understanding their needs, and effectively communicating our value proposition to spark interest. It's about driving our market presence and revenue growth. The Lead Generator will work closely with the sales and marketing teams to develop and implement strategies that increase our market presence and drive revenue growth, making a significant impact on our company's growth trajectory.

• Must have 6+ years of experience in C/C++ programming language.
• Knowledge of Go programming language and Python programming language is a big plus.
• Strong background in L4-L7 Internet Protocols TCP, HTTP, HTTP2, GRPC and HTTPS/SSL/TLS.
• Background in Internet security related products such as Web Application Firewalls, API Security Gateways, Reverse Proxies and Forward Proxies
• Proven knowledge of Linux kernel internals (process scheduler, memory management, etc.)
• Experience with eBPF is a plus.
• Hands-on experience in cloud architectures (SaaS, PaaS, IaaS, distributed systems) with continuous delivery
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies such as AWS Lambda.
• Exposure to machine learning technologies and distributed systems is a plus
• B.E/B.Tech/MS degree in Computer Science, or equivalent

About Zetwerk

Zetwerk is the largest global manufacturing network for custom manufacturing that helps transform digital designs into physical manifestations.

Zetwerk offers manufacturing solutions across a diverse range of products, from simple items like steel pipes to complex products like aircraft engine components, from industrial use-cases like metal bridges, oil rigs, aircraft/auto components to consumer use-cases like apparel, home appliances, audio-visual electronics, for small businesses and Fortune 500 companies alike. Zetwerk offers customers access to a wide range of manufacturing capabilities, including metal fabrication, CNC machining, plastic injection moulding, 3D printing and aluminum die castings, across 1000s of manufacturing partners. These capabilities serve a diverse set of industries ranging from traditional ones such as Oil & Gas, Energy, Infrastructure, Aerospace, Apparel to modern ones such as Renewables, Electric Vehicles, Consumer Electronics, and Space.

For customers, Zetwerk’s global manufacturing network ensures products are manufactured faster, at competitive prices and with world-class quality. It offers quality monitoring through indigenously developed technology which provides end-to-end transparency from purchase orders to delivery, thus eliminating uncertainties around quality, visibility, reliability, and under-utilized capacities.

For manufacturing partners, the Zetwerk platform drives higher capacity utilization of manufacturing capacities and offers various portfolio services (including logistics, raw material procurement, working capital access) to drive revenue growth as well as optimize for cost of manufacturing.

Technology + Manufacturing

Over the last 3 years, Zetwerk has built a strong technology driven supply chain to deliver high quality manufacturing of various industrial and consumer products at highly competitive costs and lead times.

Zetwerk’s in-house Manufacturing Operating System software, ZISO, enables digital selection of supply, pricing recommendations, digital repository of engineering designs, real-time tracking of manufacturing across various stages, visual updates of products getting made, seamless communication across stakeholders and quality assurance of the final product getting shipped.

Our software led approach unifies various stakeholders in the manufacturing universe to collaborate to deliver the products we see around us and we love. These include product designers, manufacturing partners, logistics providers, third-party quality inspectors, financing partners, raw material suppliers and many more. Zetwerk unifies the highly fragmented manufacturing ecosystem to work as one single entity to deliver the highest quality manufacturing with the fastest possible lead times and the lowest possible costs, day in day out.

Why Zetwerk

A company that's changing the way manufacturing is done needs game changers to shape the future. At Zetwerk, our job is to help you excel in your career and make an Impact. We offer you an environment to create a unique career journey, opportunities to grow your ambition and an inclusive culture to help you thrive. We encourage innovation through collaboration and connect you to leaders who help you go beyond. We deliver the best for our people so that they can deliver the best for our customers. It's that simple. It's Zetwerk.

Responsibilities:

• Actively drive discussions to improve product across engineering teams, wherever there are inter dependencies across products
• Develop functionalities in full stack
• API Definitions and end-to-end service design and implementations
• Design applications in true service oriented architecture
• Develop object-oriented models and design data structure for new software projects taking systems aspects into account
• Participate and contribute in discussions and decisions for creating and improving architecture across applications.
• Make correct design choices in the context of problem for datastore, caching, search, scaling etc.
• Write good quality, modular, reusable, performant, well documented, unit-tested code,
• Identify the areas and approach to refactor and simplify the modules; refactor code to improve code quality and bring molecularity and simplicity.

Requirements:

• Excellent communication skills
• Min 1 year exp in NodeJS & Express
• Min 1 year exp in consuming Rest services
• Min 1 year exp in MongoDB
• Min 1 year exp. in Angular 2+ version
• Should be from top engineering college
• Should be great team player
• Knowing AWS, Micro services would be an added advantage

Required Skill Set: Android SDK, Java, Kotlin, and Agile environment.

Job Description:

1) 3-5 year’s experience developing applications software.

2) Demonstrated expertise with the Android SDK, at least 4 years work experience on Android.

3) Experience using RESTful APIs to integrate mobile applications to server-side systems

4) Experience with the infotainment system.

5) Good understanding of software development best practices.

6) Worked on embedded devices and changing the framework of android apps.

7) Experience working in an agile environment.

8) Working knowledge of SCM with a strong emphasis on Git and proper Git Flow.

9) Must reference at least one application you developed that is available today

10) Decent communication skills.

Location: Mohali, Gurugram, Bangalore, Chennai & Pune.