MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY OR MHA
FINANCE MANAGEMENT
v Monitor and achieve the budgeted Profit and Loss (P&L).
v Develop forecasts, financial objectives and business plans.
OPERATIONS MANAGEMENT
v Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives.
v Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads.
v Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics.
v Complete end of the day sign off for all the services scheduled for the day.
v Oversee inventory Management for smooth patient care operations.
PEOPLE MANAGEMENT
v Maintain the optimum manpower through the interaction with the functional leads and HR.
v Provide leadership and guidance to Supervisors and Physiotherapists in the team.
v Monitor and ensure implementation of functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment.
v Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand.
v Guide the employees and be responsible to take corrective actions when required including discipline.
QUALITY MANAGEMENT
v Regularly audit electronic medical records for all the patients who are assessed and treated.
v Ensure all the quality Audits are adhered to and audit score maintained.
v Conduct supervisory visits in patients home to check quality of services rendered.
v Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members.
v Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices.
v System compliance with Quality as per the company norms, SOPs.
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