Education Sales Counselor

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

As an Academic Counselor, you will provide essential academic counseling and career guidance to

prospective students, helping them navigate course offerings, admissions requirements, and career

opportunities in the analytics industry. You will be a key part of our admissions team, working closely

with students and their families to drive student enrollments and support student retention.

Key Responsibilities:

 Student Counseling: Provide personalized guidance to prospective students on

BIA’s academic programs, course offerings, fees, curriculum, and prerequisites.

 Admissions Assistance: Guide students through the admission process, including application

submissions, interviews, and document verification to ensure a seamless experience.

 Lead Follow-Up and Conversion: Follow up with potential leads and inquiries, using lead

conversion techniques to drive student enrollments.

 Presentations & Online Counseling: Conduct engaging presentations, online counseling, and

face-to-face meetings to explain the features, benefits, and career opportunities associated

with BIA’s courses.

 Record Maintenance: Maintain accurate records ofstudent counseling sessions,follow-up

actions, and feedback in alignment with data management best practices.

 Career Counseling: Provide career advice on job opportunities, certifications,

and upskilling relevant to the analyticsindustry to help students achieve their professional

goals.

 Collaboration: Work closely with the marketing and admissionsteams to drive enrollments,

meet student intake targets, and achieve organizational goals.

 Industry Awareness: Stay updated on the latest trends in education and analyticsto provide

informed, insightful guidance.

 Relationship Building: Build positive relationships with students, parents, and educational

About One Impression

One Impression is one of the world’s largest influencer marketing platforms, working with 300+ global brands like Unilever, Nestle, and Amazon to connect with a diverse creator network. Our platform empowers brands and creators to collaborate seamlessly and scale their reach. To capture a significant share of global media ad spend, One Impression is quickly becoming the industry’s go-to influencer marketing platform.

About the Role

We are looking for a Frontend Engineer (SDE II) who is experienced in both React.js for Web and React Native for Mobile Apps. You will be responsible for architecting, implementing, and optimizing web and mobile applications while collaborating closely with Product, Design, and Backend teams.

This role is perfect for someone who enjoys working across platforms, building scalable systems, and enhancing the developer experience.

Key Responsibilities

• Architect and develop frontend solutions for both Web (React.js) and Mobile Apps (React Native).
• Build and optimize config-driven systems, reusable components, and common libraries.
• Work closely with Product Managers, Designers, and Backend Engineers to create seamless user experiences across platforms.
• Own and drive React Native-based mobile applications, ensuring modular, scalable, and performant code.
• Optimize web and mobile performance for speed, responsiveness, and efficiency.
• Set up and manage CI/CD pipelines for both web (Docker, Vercel) and mobile apps (Fastlane, App Store/Play Store).
• Implement and maintain state management using Redux, Redux Saga, Recoil, or MobX.
• Work with mobile-specific integrations, such as Firebase Push Notifications, Deep Linking, and Native Modules.
• Ensure cross-platform consistency by handling browser compatibility (web) and device compatibility (mobile).
• Write clean, maintainable, and reusable code, following best practices and design patterns.
• Debug and fix issues rapidly, ensuring a seamless Web & Mobile experience.
• Stay up-to-date with the latest trends and contribute to open-source projects, tech talks, and internal knowledge sharing.

Requirements

• 3-5 years of experience in frontend development, working with both React.js (Web) and React Native (Mobile).
• Strong expertise in JavaScript (ES6+), React.js, and React Native.
• Experience with bundlers like Webpack, Rollup, and Metro for React Native.
• Deep understanding of mobile CI/CD (Fastlane, App Store, Play Store) and web CI/CD (Docker, Vercel, Jenkins, GitHub Actions).
• Strong grasp of Web & Mobile performance optimization techniques.
• Experience with Redux, Redux Saga, MobX, or Recoil for state management.
• Good understanding of mobile UI/UX principles, animations (Reanimated, Gesture Handler), and responsive design.
• Basic familiarity with native iOS/Android development (Swift/Kotlin is a plus).
• Experience with Unit Testing (Jest, React Native Testing Library, Detox, Cypress, Appium, or Espresso).
• Strong debugging skills using Chrome DevTools (Web) and Flipper, Xcode, Android Studio (Mobile).
• Ability to work independently, take ownership of projects, and mentor junior engineers.
• Open to feedback and collaborative in working towards the best user experience.

Why Join One Impression?

- Be a part of one of the largest influencer marketing platforms globally, working with top brands and influencers.

- Opportunity to lead and shape a fast-growing marketplace product.

- Competitive salary and benefits package.

- A collaborative and innovative work culture in a rapidly scaling company.

• Delivering a full range of Partnership tax services for Financial Services Clients in compliance with laws and regulations within timeframe.

• Building relationships and interacting with clients to provide excellent planning, consulting and expertise.

• Providing tax planning and reviewing complex 1065 tax returns of Hedge Funds, Private Equity Funds, Venture Capital Funds, Fund of Funds and similar complex structures.

• Review and managing of the Tax returns and supporting Work papers as per US Tax Law

About Company:

Company is an open-source, low code software that helps developers build applications quickly, usually within only hours. Since being introduced less than two years ago, Appsmith’s open source software has more than 10 million downloads, more than 18,000 stars (up 12x since 2021) on Github and is used at over 10,000 organizations across 150 countries. We are a global and fully remote organization, excited to welcome new teammates to our collaborative environment and high-performance culture.

See our GitHub repo here: https://github.com/appsmithorg/appsmith

Company has raised $51.5 mn in funding. Company Vision We believe every organization should have the ability to develop high performing internal applications quickly and cost-effectively. Every enterprise needs to create custom internal applications, spending between 10% to 40% of their engineering resources on them. Yet they often take a backseat to customer-facing applications because they are challenging, expensive and slow to build. Appsmith is already enabling software engineers to transform how they build internal apps, often building them 10 times faster with Appsmith. In the future we’re building, custom software developed for internal users will look and work no differently than the best out-of-the-box SAAS products. Internal users will demand great UX, great customer support, and great reliability from their in-house development teams because Appsmith has made it quick and painless for developers to build, deploy and maintain custom software. What do we value? Above all, we value a growth mindset. As a team of learners, we read, talk to people and listen to feedback constantly. We love working with people who have strong opinions, weakly held. Self starters and ambitious people form the backbone of our team. Do you want to work on bigger projects? Are you comfortable setting large goals and then accomplishing them? We value consistency and reliability. For example, sticking to committed deadlines, showing up on time etc. We believe that predictability makes teams run a lot smoother. It’s the little things that matter. Attention to detail shows that we empathize with our users, our colleagues and anyone else that we interact with. Are you a practical optimist? Our founding team strongly believes in a better future. We believe in playing our part to make that future a reality. What will you be doing? The history of software is the history of teams. And the history of teams is the history of leaders. As an Engineering Manager, you will lead a team(s) of engineers focused on solving challenging product problems. You will take charge of the team’s outcomes by building robust engineering processes and inculcating a culture of ownership and accountability within the team. As a leader you will play a key role in bridging communication between various functions such as engineering, product, design and QA. This will help your team release high quality features on-time.

Must Have Skills

● You should have prior experience in leading SaaS product teams in startups. This will help you ramp up and build context within the team easily.

● Teams with predictable schedules and clear directions tend to move faster. You should have managed projects before and be comfortable creating product and feature roadmaps.

● It takes an engineer to understand an engineer. You should (until recently) have been an active developer.

Communication is the key to success. You should be able to convey your ideas to engineers and non-engineers alike with ease and clarity.

● As a leader, it’s imperative that you understand what the team is working on. A strong grasp over the fundamentals of APIs, web backends and browser frameworks will hold you in good stead. Nice to Have Skills

● Past experience in building and scaling teams distributed across time zones and geographies is a bonus.

● Contributions in other open source communities will help you assimilate and enhance Appsmith’s global community.

● Have you worn a founder’s hat before? If yes, we’d love to hear all about your story.

Remote working: Company is a fully distributed and remote team. Diversity and Inclusion: Company has dedicated to maintaining a diverse team and an inclusive work environment because our success depends on it. We welcome all people to apply for roles with company especially women and other disadvantaged populations and we appreciate non-traditional career paths. What is the recruitment process? As a small team, it’s imperative that all of us get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (video conference) with us will last about 60 mins. Typically the whole process takes between 2 - 10 business days depending on your and our schedules. Introductory call: This call will help us get to know you better. We want to understand your career aspirations and your story. We will also introduce Appsmith's vision and product to you. If you find our product vision interesting exciting, we will move to the next steps. Technical conversation I: This is a video call with one of our leaders that allows for a deeper technical conversation. We will delve deeper into your professional background and talk about your technical prowess, past projects and leadership style. Technical conversation II: Another round of video interview with a founder on the team that will focus heavily on your project management experience. Expect to discuss strategies for handling real-world scenarios that occur in teams. Culture fit conversation: Conversation with the founders and quick meetings with our team members to ensure that there is a culture-fit. Extending an offer: If all goes well, we will extend an offer which includes financial benefits, equity stock grants and any other benefits.

Benefits

● Budget to setup your home office

● Medical insurance for self and dependants

● Self-education budget for books, courses, and conferences

● Flexible holiday schedule

● Paid Maternity and Paternity leave

SEO Team Lead Job Description

• Perform keyword research
• Develop keyword plans through conducting keyword research on a regular basis to generate content ideas and optimise existing content
• Plan and oversee the entire website architecture, restructuring page hierarchy where necessary
• Optimise web pages such as the homepage, landing pages, blog posts, product pages (on-page SEO) in terms of improving content quality, keyword optimization, and user experience to boost organic search rankings
• Conduct regular technical SEO audits and work with the web development team to fix technical website issues (e.g. slow page load speeds, page crawl errors, and duplicate content) that may negatively impact organic search rankings
• Conduct full-scale SEO audit (technical, on-page, and off-page) on both mobile and desktop website versions to provide recommendations for improvement in key areas such as keyword optimization on meta tags and images, content quality, and link building
• Implement local and international SEO techniques across local (Google My Business listings) and international websites
• Measure key SEO metrics such as organic traffic, ranking positions, domain authority and provide recommendations for improvement
• Perform competitive analysis to benchmark current SEO performance against competitors and devise strategies to surpass competitors
• Keep up to date with the latest SEO trends, search algorithm updates, and new SEO tools and best practices
• At least 1 years of experience as SEO team lead or similar role
• Digital Marketing Agencies experience would be preferred Why should you join us:
• · Fixed working timings- 5 days working
• · Attractive Incentives
• · Young & Vibrant work culture
• 
  
• Job Location: Block A-128, Sector-63, Noida
• Salary Package: Depends on skills
• Working Days: Monday to Friday

Due to our rapid growth, further areas are being expanded. Therefore we need you - as a Customer Chat Support to support our team in India.
With your professional expertise you will be able to set accents and give the brand an authentic voice

Your mission

• Replying customer support tickets from our regional cities
• Handling inbound and outbound calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Assist customer with issues face to face and able to work in shift if required
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Participate in ad hoc projects as and when required

Your profile

• 1-2 years of customer service & support experience
• Must have an Apple iPad to use our tools and software.(If you don’t have one contact us we will help.)
• Have a Team Player mentality as well as being able to work independently
• Have a very good command of spoken and written English and Hindi
• Proficient working with computers and software programs

Why us?

We offer you:

• An attractive fixed salary and an annual bonus
• 28 days annual leave
• An intensive training
• Personal development through individual training, workshops and webinars

We are Gadget World. An international start-up founded in 2019.
We have developed the Platform, a unique and innovative Gadget Rental Service.
Our mission is to develop revolutionary products to empower people to live a life of freedom, passion, and joy.