
š Weāre Hiring: Senior Field AI Engineer | Remote | Full-time
Are you passionate about pioneering enterprise AI solutions and shaping the future of agentic AI?
Do you thrive in strategic technical leadership roles where you bridge advanced AI engineering with enterprise business impact?
Weāre looking for a Senior Field AI Engineer to serve as the technical architect and trusted advisor for enterprise AI initiatives. Youāll translate ambitious business visions into production-ready applied AI systems, implementing agentic AI solutions for large enterprises.
What Youāll Do:
š¹ Design and deliver custom agentic AI solutions for mid-to-large enterprises
š¹ Build and integrate intelligent agent systems using frameworks like LangChain, LangGraph, CrewAI
š¹ Develop advanced RAG pipelines and production-grade LLM solutions
š¹ Serve as the primary technical expert for enterprise accounts and build long-term customer relationships
š¹ Collaborate with Solutions Architects, Engineering, and Product teams to drive innovation
š¹ Represent technical capabilities at industry conferences and client reviews
What Weāre Looking For:
āļø 7+ years of experience in AI/ML engineering with production deployment expertise
āļø Deep expertise in agentic AI frameworks and multi-agent system design
āļø Advanced Python programming and scalable backend service development
āļø Hands-on experience with LLM platforms (GPT, Gemini, Claude) and prompt engineering
āļø Experience with vector databases (Pinecone, Weaviate, FAISS) and modern ML infrastructure
āļø Cloud platform expertise (AWS, Azure, GCP) and MLOps/CI-CD knowledge
āļø Strategic thinker able to balance technical vision with hands-on delivery in fast-paced environments
⨠Why Join Us:
- Drive enterprise AI transformation for global clients
- Work with a category-defining AI platform bridging agents and experts
- High-impact, customer-facing role with strategic influence
- Competitive benefits: medical, vision, dental insurance, 401(k)

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The requirements are as follows:
1) Familiar with the the Django REST API Framework.
2) Experience with the FAST API framework will be a plus
3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )
4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus
5) Experience with any ML library will be a plus.
6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.
7) Familiar with basic code patterns like MVC.
8) Grasp on basic data structures.
You can contact me on nine three one six one two zero one three two
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers usersĀ with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Who You Are
The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customersā end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the āvoice of customerā as part of HighLevelās overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevelās product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal āHealDesk'' processes and communications
What Youāll Do:
- Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
- Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
- Help to develop a proactive approach to customer success by defining customer churn risk criteria
- Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
- Facilitate industry-leading āvoice of the customerā processes including feedback channels and continuous improvement methods to enhance customer experience.
- Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
- Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
- Devise a customer contact methodology to monitor and improve renewal/retention rates
- Can include managing or engagement with enterprise accounts
- Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
- Coach team on customer success best practices and training
- Provide continuous knowledge growth opportunities for Highlevel features and products
- Collaborate with cross-functional teams to ensure visibility and alignment
- Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
- Facilitate proper delegation to team members in the proper roles.
- Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
- Build out a road map for successful implementations and ongoing support of this process and product engagement for team
- Serve as an escalation point for critical recruiting issue resolution
- Serve as an escalation point for atĀ risk customers to promote product and resources that will help them be successful
- Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
- Continued optimization of current process and future ideals
What Youāll Bring
- Bachelorās degree or equivalent experience
- 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
- 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
- Bachelorās degree or equivalent experience
- 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
- 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
- Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
- Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
- Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
- Strong analytical, process-building, and program management skills (KPI and SOP ownership).
- Demonstrated data driven approach to problem solving.
- Track record of coaching, mentoring, and empowering high-performance teams
- Excellent communication, collaboration, presentation and time-management skills
- Proactive and inquisitive; not hesitant to seek clarification.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
Role: Customer Support ā International Voice Process
Location: Bangalore
Requirements:
* Excellent communication skills (both verbal & written).
* No MTI (Mother Tongue Influence).
* Candidate must be stable in employment.
* Prior Tech Mahindra employees must be checked before shortlisting.
Salary Structure:
* 0 ā 6 Months Experience: 3.1 LPA
Ā * Training: ā¹20,000/month
Ā * Post Training (incl. variable pay): ā¹22,000/month
* 7 ā 12 Months Experience: 3.75 LPA
Ā * Training: ā¹24,000/month
Ā * Post Training (incl. variable pay): ā¹27,000/month
* 12 ā 23 Months Experience: 4.10 ā 4.22 LPA
Ā * Training: ā¹27,000/month
Ā * Post Training (incl. variable pay): ā¹30,000 ā ā¹31,000/mont
About Office Advisor:
Office Advisor is revolutionizing India's commercial real estate sector through innovative technology. We connect businesses with their perfect workspace effortlessly. Join us as we redefine workspace solutions.
Responsibilities:
- Develop and execute content marketing strategy aligned with company objectives.
- Create engaging content for various channels: website, blog, social media, email, etc.
- Collaborate with teams to maintain consistent messaging and brand voice.
- Develop and Run Email Marketing Campaigns
- Monitor content performance and optimize for SEO.
Qualifications:
- Bachelor's degree in Marketing, Communications, or related field.
- Proven content marketing experience, preferably in real estate or tech.
- Strong writing, editing, and proofreading skills.
- Knowledge of content management systems and digital marketing tools.
- Ability to multitask, meet deadlines, and work in a fast-paced environment.
Join us at Office Advisor and shape the future of workspace solutions with your content marketing expertise. Apply now!
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :
Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.
Role: Brand Entrepreneur (EIR)
This opportunity is for new brands that are in stealth mode & backed by Future Group promoters. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.
In 2020, CoVid 19 affected every business, few positively and many negatively. However, E-commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.
On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed ecommerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.
As the Brand Entrepreneur, you will be part of the founding team conceptualizing the brand proposition, brand identity, and working with formulation experts to build the product pipeline.
Key Responsibilities :
- Creating Brand positioning and differentiation strategies, generating brand anticipation and planning Brand launch keeping in mind the key insights gained from customer and competitor analysis
- Analyzing and researching consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits
- Looking at the pricing of products and analyzing the potential profitability
- Executing strategies of expansion for existing products and services
- Supervising, managing and executing the manufacturing and supply chain for the brand life cycle
- Monitoring product distribution and consumer reactions through focus groups and market research
- Driving Marketing, Digital Marketing and Performance Marketing
- Coordinating the launch program
- Analyze how our brand is positioned in the market and crystalize targeted consumers insights
- Take brand ownership and provide the direction in executing the vision, mission, goals and strategies
- Translate brand strategies into brand plans, brand positioning and go-to-market execution plans
- Driving creative development and create motivating stimulus to get targeted population to "take action" through on-the ground plans
- Establish performance specifications, cost and price parameters, market applications and sales estimates
- Monitor market trends, research consumer markets and competitors' activities to highlight opportunities and key issues
- Liaison with marketing team to ensure consistency with product line strategy
- Monitor product distribution and consumer reactions
- Anticipate bottlenecks throughout the product life-cycle starting from manufacturing to product launch
- Align the company around the brand's direction, choices and tactics
- Coordinate with New Product Development role for product composition, packaging and quality control.
Competencies :
- Comes with a brand led thinking along with sales orientation
- Execution of strategies/future plan for establishing the brands
- Have good analytical skills
- Good listener, able to respond to results and consumer research
- Ability to work well with multiple teams
- Ability to manage different projects at the same time
- Understanding & appreciation of the new age consumer's needs
Critical Personality :
- Works with an owner's mindset, can embrace entrepreneurial culture
- Extensive PnL knowledge
- Flexible & Adaptable
- Speed in Execution
- Ability to work well under pressure
- Have good presentation skills
- Ability to Influence People
- Excellent Communication Skills
- High Business Acumen and Result Oriented
- Analytical & Data Oriented
- Realtime solution oriented
The ideal candidate will have :
1. An MBA from a top tier B School preferred. (Not Mandatory)
2. At least 3-5 years work experience overall, with a minimum 2 years in brand/category management
3. Experience in running multi-functional teams
4. Early experience in strategy consulting or in top tier FMCG companies is preferred
5. Experience in D2C brands is preferred The ideal candidate is ambitious, looking for an entrepreneurial stint, has tremendous ownership, and combines sharp consumer insight with sound business judgment







