Senior Executive- Public Relations

osition Title: Senior Support Engineer – L2
Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

 

Your non-technical skills may include:

        

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

 

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential

 

we have Job Openings for Java Developers who are willing to work in-house for our Office.  It would be fine if you can refer us suitable candidates who can join immediately.

 

Number of Positions: 2

One Senior level - min 4 years’ experience.

One Junior level - min 2 years’ experience

 

Find below the job requirements.

• Excellent knowledge and hands on experience on Angular 5, Angular Material, Typescript, Bootstrap 3 
• Hands on experience in front end libraries (e.g. HTML5/ CSS, JavaScript, XML, jQuery)
• Hands on experience in REST web services and Java 8 concepts
• Expertise in REST Services to interact with the Web Services and retrieve data. Design, code, test, debug, document and maintains high complex computer programs.
• Hands on experience in Java, Spring 4 and Spring boot 2 or above
• Familiarity with common data stacks
• Ability to solve the day to day coding challenge and understand best coding practices
• Familiarity with databases (e.g. MySQL, MongoDB)
• Hands on experience in handling web servers (e.g. Apache Tomcat) and UI/UX design
• Knowledge about deployment tools such as Jenkins, Azure
• Hands on experience in Source management tools like Git, Gitlab, SVN
• Good team player, self-starter
• Experienced in Onsite-offshore support model.
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills and An analytical mind

JD:

Preferably someone who understand Hiring for Product based companies

Must be excellent in sourcing through - Internal Database/ATS, Job boards, Social Media, Headhunting and many more.
Should be good in End-to-End recruitment process.
Should possess excellent communication skills and negotiation skills.
Agile and fast decision makers to deliver quality in the dynamic nature of product company
Target oriented and have a Go- getter attitude.
Technical expertise with an ability to understand and explain job requirements for IT roles..

• Use data to develop machine learning models that optimize decision making in Credit Risk, Fraud, Marketing, and Operations
• Implement data pipelines, new features, and algorithms that are critical to our production models
• Create scalable strategies to deploy and execute your models
• Write well designed, testable, efficient code
• Identify valuable data sources and automate collection processes.
• Undertake to preprocess of structured and unstructured data.
• Analyze large amounts of information to discover trends and patterns.

 

Requirements:

• 2+ years of experience in applied data science or engineering with a focus on machine learning
• Python expertise with good knowledge of machine learning libraries, tools, techniques, and frameworks (e.g. pandas, sklearn, xgboost, lightgbm, logistic regression, random forest classifier, gradient boosting regressor, etc)
• strong quantitative and programming skills with a product-driven sensibility

 

 

• A strong sense of ownership
• Exceptional technical skills
• Ability to understand the problem and craft the right solution
• Strong software architecture skills
• Dedicated to completing projects of the highest standards, on time
• Passionate about the work they undertake

QUALIFICATIONS:

To be considered for this position you must possess the following qualifications:

• A minimum of 3.5 years of industry experience
• Previous experience working with a team on a large, complex project
• Excellent communication skills (verbal and written skills in the English language)

SKILLS:

Please find the below mandatory skills required for Senior .Net resources, kindly source accordingly.

• Strong in C#.Net
• MVC (Min 2 Yrs)
• Web API (Min 1 Yr)
• Good in SQL and DB operations
• Should have used latest features of C#.Net

Database:

• Entity Frameworks (LINQ) (Min 1 Yr)
• ADO.Net (SQL)

 

 

Job Description :

- Toffee Insurance is making insurance affordable, relevant and accessible for everyone with its one simple plan that covers for health, life, household and more. No jargon or hassle, only a whole world of flexibility and convenience - like you've never known in Insurance. Be it small insurance packs for your day to day possessions, topical health hazards or protecting you and your family for life, Toffee does all the heavy lifting in easy monthly payments. It's practically the only insurance plan you'll ever need.

- Toffee Insurance wants to insure a billion lives by using product, design and technology-led innovations. Contextual products that are accessible, affordable, easy to understand, and backed by a brilliant user experience could reduce a significant financial risk for a majority of Indians.

- This vision has to be enabled and delivered through great design. If you share this belief and have the confidence to lead the design team here to achieve this vision, then we would love to talk to you.

- There is already a small design team in place that has helped achieve an end to end experience that gives a glimpse of the future of insurance. You need to take this as a starting point to something that becomes a new norm in the near future.

- Our vision is to be the first insurance brand that a person interacts with proactively. This can only happen through great design leadership.

Some thoughts on your role :

- We really do not care about your education and your years of experience.

- What really matters is that you have proven your passion through your career arc thus far.

- Were you able to evolve a product from merely an idea or a hypothesis, and persisted through multiple iterations of the design to achieve a product-market fit or whatever success metric you decided at the onset?

- We are ultimately a customer experience company. So, you will be the primary voice of product design inside and outside the company, sharing its work, evangelizing its success, articulating its vision and values.

- You may have to blog and speak at conferences and interact with customers directly at all times.

- Your design instincts, process and mentorship ability of a small team will be tested through face to face interactions with Rohan (our CEO) and Nishant (Head of Product).

Specific Mandates :

- Proven history of creating useful and usable products.

- Passionate about impacting the lives of users in emerging markets.

- Excellent problem-solving skills and familiarity with technical constraints and limitations as they apply to design for platforms such as desktop and mobile, Android and iOS.

- Communicate effectively in a cross-functional product development team and present ideas and designs effectively, oral and written.

- Obsession with end-users - who they are and how they use the product to craft the best possible experience for them.

- Able to function independently and in a team environment with solid collaboration skills.

- Knows the art of negotiation to arrive at a balanced view of what is and is not a priority from a business and technical point-of-view.

We think we have a great working environment :

- After all, we helped to create it. You will be surrounded by smart, creative professionals.

- The pace of our days is generally steady but will be punctuated by some bursts of effort as a time to market dictate.

And finally, this is our hiring process :

- Preliminary screening of the candidates will be done using the resume and portfolio.

- A phone interview will be followed by onsite interviews at our Gurgaon office.

- The salary will have a competitive base component along with a percentage of ESOPs as appropriate.

a) Must have good experience of google maps and apis.
b) Retrofit ( Restful APIs integration)
c) Must have experience of using SQLite .
d) Kotlin experience is a plus.