Senior Big Data Developer

Position Overview:

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position

Work Location: Pune

Job Type: Hybrid

Key Responsibilities:

- Monitor for, triage, and resolve live issues in mission critical enterprise environments.

-Active Customer engagements: Work daily with customers in a proactive manner providing full lifecycle support and implementing solutions to maximize value to the customer.

-Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by implementing solutions the current issues and in time propose new solutions.

-Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.

-Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders, Ensuring product meets the customers’ requirements and align with the overall product vision.

-Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.

-Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.

-Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.

-Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.

Qualifications:

- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

- Strong domain knowledge in Networking and/or Storage Networking technologies and practices.

- 5+ years of practical experience in networking domain (an additional storage networking experience is a plus), with a focus on supporting enterprise customers.

-Strong Linux system administration skills with focus on Full-Stack troubleshooting, LAMP style hosted applications, shell scripting and performance tuning.

-Experience with Windows administration including but not limited to AD, Group Policy administration, performance monitoring, and performance tuning

- Broad experience with monitoring fundamentals and familiarity with data collection methods for key infrastructure technologies from AJAX to Xenserver

- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.

- Strong communication and interpersonal skills with the ability to interact effectively with customers and internal teams across geographies and time zones.

-Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution

- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

-Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.

Why Join Us:

- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.

- Collaborative and innovative work environment.

- Competitive salary and benefits package.

- Professional growth and development opportunities.

- Chance to work on cutting-edge technology and products that make a real impact.

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

As a Lead Artificial Intelligence Engineer at Leapfrog Technology, you will be at the forefront of shaping the future of data-driven solutions. You'll lead a talented team, drive the development of innovative AI projects, and work collaboratively across functions to turn complex business challenges into actionable insights.

Key Responsibilities:

● Leadership Excellence: Lead and inspire a team of AI Engineers and Data Scientists, fostering a culture of innovation, collaboration, and continuous growth.

● End-to-End Ownership: Take full ownership of the AI project lifecycle, from ideation and design to development, deployment, and maintenance.

● Technological Innovation: Explore and assess emerging technologies to enhance the performance, maintainability, and reliability of AI systems.

● Engineering Best Practices: Apply robust software engineering practices to AI, including CI/CD pipelines, automation, and quality assurance.

● Architectural Leadership: Collaborate with technology experts to make informed architectural decisions, and ensure thorough technical documentation.

● Risk Mitigation: Proactively identify and address project risks, conduct root cause analysis, and implement preventive measures.

● Cross-functional Collaboration: Engage closely with cross-functional teams, including business stakeholders, product managers, software engineers, and data engineers, to deliver impactful data-driven solutions.

● Continuous Learning: Stay at the cutting edge of data science, ML, and AI developments, and leverage emerging technologies to solve complex business problems.

● Mentorship and Growth: Coach and motivate team members, identify training needs, and foster their professional development.

● Organizational Excellence: Actively uphold and promote the company's culture, processes, and standards to ensure consistent excellence in our work.

Job requirements

Education and Experience:

• A degree (Masters preferred) in Computer Science, Engineering, Artificial Intelligence, Data Science, Applied Mathematics, or related fields.
• Minimum 6+ years of hands-on experience in AI/ML or Data Science, preferably in real industry settings, with a track record of building data products that have positively impacted customer satisfaction and revenue growth.

Technical Skills:

• Proficiency in a wide range of Machine Learning techniques and algorithms, with the ability to apply advanced analytics methods, including Bayesian statistics, clustering, text analysis, time series analysis, and neural networks on large-scale datasets.
• Expertise in at least one specialized area of application, such as Computer Vision or Natural Language Processing (NLP). (NLP Expertise preferred)
•  Strong programming skills in Python, including expertise in the data ecosystem (Numpy, Scipy, Pandas, etc.) or equivalent skills in languages like R, Java, Scala, or Julia, with a focus on producing production-quality code.
• Hands-on experience with popular ML frameworks like Scikit-Learn, PyTorch, or TensorFlow.
• Expertise with Generative AI and Large Language Models (LLMs) along with their implementation in real-life applications.
• Experience building end-to-end ML systems (MLOps).
• Experience in deploying code in web frameworks such as Flask, FastAPI or Django.
• Experience working in a cloud environment like AWS, Azure, or GCP for ML work.
• Good grasp of SQL/NoSQL databases and scripting skills, particularly within analytics platforms and data warehouses.
• Good grasp of software engineering concepts (SDLC, Version Control, CI/CD, Containerization, Scalability and so on), programming concepts, and tools/platforms like Git and Docker.
• Bonus: Experience with Big Data technologies such as Apache Spark, Kafka, Kinesis, and cloud-based ML platforms like AWS SageMaker or GCP ML Engine.
• Bonus: Experience with data visualization and dashboard tools like Tableau or Power BI.

    Soft Skills:

• Highly motivated, self-driven, entrepreneurial mindset, and capable of solving complex analytical problems under high-pressure situations.
• Ability to work with cross-functional and cross-regional teams.
• Ability to lead a team of Data/AI professionals and work with senior management, technological experts, and the product team.
• Excellent written and verbal communication skills, comfortable with client communication.
• Good leadership skills - ability to motivate and mentor team members, ability to plan and make sound decisions, ability to negotiate tactfully with the client and team.
• Results-oriented, customer-focused with a passion for resolving tough technical and operational challenges.
• Possess excellent analytical and problem-solving abilities.
• Good documentation skills.
• Experienced with Agile methodologies like Scrum/Kanban

We are looking for a foreign accountant having basic depth knowledge of accounting and proficient with software like Quickbook, Xero, Sage etc.

Job Title: .NET Developer 

Experience Required: Minimum 2 years

Key Skills: C#, ASP.NET, MVC, SQL Server, Front-end technologies (preferred), Agile methodologies (preferred)

Job Description:

We are seeking a skilled .NET Developer to join our team at EaseMyTrip. This is a replacement position, and we are looking for a candidate with a minimum of 2 years of professional experience in .NET development. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software solutions.

Key Responsibilities:

• Develop, test, and maintain software applications using .NET technologies.
• Collaborate with cross-functional teams to define, design, and implement new features.
• Troubleshoot, debug, and resolve technical issues promptly.
• Participate in code reviews and ensure adherence to coding standards.
• Contribute to the continuous improvement of development processes and practices.

Requirements:

• Proficiency in C#, ASP.NET, and MVC frameworks.
• Experience with SQL Server and database management.
• Familiarity with front-end technologies (e.g., HTML, CSS, JavaScript) is a plus.
• Understanding of agile development methodologies.
• Strong problem-solving skills and attention to detail.

Primary Responsibilities

• Architect and drive complex software performance improvement projects that mitigate the performance challenges of the product and establish new guidelines for future product features
• Work with the development team, and database administrators to analyze performance bottlenecks, make recommendations to address performance concerns, and co-design performance into new feature development
• Efficiently working with various profiling and monitoring tools to identify performance and concurrency bottlenecks, propose and implement optimizations to improve cloud product
• Review end-user usage patterns and customer logged performance defects and enhance performance test coverage based on gaps identified.
• Understand database internals, server and storage system design, application interactions with database queries and stored procedures and with other downstream systems
• Troubleshoot issues experienced by users and propose solutions

Basic Qualifications

• 8+ years of experience in implementing and driving software performance engineering projects and solutions. Advanced level experience with concurrency, multithreading, and distributed system architectures
• Experience analyzing performance bottlenecks with application code interfacing with databases using ORM Frameworks, cache layers, data storage, servers, networking, and database query protocols including developing stored procedures, SQL queries, and database applications
• Working knowledge of relational database internals (locking, consistency, replication, serialization, failover, recovery)
• Comfortable with Windows, SQL Server, .NET Framework/Core, GIT, Nuget, SPA, Modern UI Frameworks, ORM Framework NHibernate in terms of both tools and application development
• Passionate about finding software performance bottlenecks and optimizing code to produce a better customer experience
• Experience with APM (Application Performance Monitoring), RUM (Real User Monitoring), and other Dev tools used for Performance monitoring and analysis
• Experience with performance bottleneck analysis, system design for scaling

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable