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We are seeking a strategic and experienced Head of Learning and Development to lead, design, and implement comprehensive L&D strategies aligned with organizational goals. The role involves overseeing all learning initiatives, enhancing employee skills, supporting career development, and fostering a culture of continuous learning within the organization.
UX Designer (TPC)
What We Look for
The ideal candidate should demonstrate the ability to work with stakeholders to discover effective workflows, generate clean and artful design elements, and transform them into intuitive and functional interfaces with focus on accessibility and user centered design while bringing passion, empathy and expertise to every engagement.
Responsibilities
● Collaborate - Upholding CXD process, collaborating with product management and engineering to define and implement innovative solutions.
● Craft - Creating wireframes, storyboards, user flows, and process flows to effectively communicate interaction, design ideas and building application UI toolkits.
● Construct - Conceptualizing original ideas that bring simplicity and user friendliness to complex design roadblocks.
● Concentrate - Demonstrating attention to detail and problem-solving skills along with paying careful attention to staying on-brand.
● Convince - Presenting and articulating designs and key milestone deliverables to peers and executive level stakeholders.
Minimum Qualifications
● A well-curated online and/or print portfolio/case study demonstrating UX/UI design skills, curiosity, positive attitude and strong drive to learn from a fast paced environment.
● Proven UX/UI design experience for multiple platforms including desktop, mobile, tablet.
● Excellent visual design skills with sensitivity to user-system interaction. Additionally experience in data informed and customer centric approach to design is key.
● Solid experience in creating wireframes, prototype, storyboards, user flows, and process flows.
● Proficiency in simplifying complex information through end-to-end experiences designs while co-creating with all the senior designers for smooth implementation.
● Up-to-date with the latest UI trends, tools, techniques, and technologies and their role in a commercial environment
● 4-7 years of relevant experience with a B. DeS/M. DeS in Visual Design, Human-Computer Interaction, Interaction Design, or related is an advantage.
● General understanding of the front-end development process, including HTML and CSS.
● Ability to speak fluent English is a must. Demonstrable proficiency in presenting your designs and selling your solutions to various stakeholders through clear communication is key.
Key Responsibilities
Instructional Design & Development
● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content.
● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids.
● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives.
SaaS Integration Training
● Design and deliver training programs focused on SaaS platform integration, API usage, and customization workflows.
● Translate complex technical concepts into clear, actionable learning solutions for both technical and non-technical audiences.
● Collaborate with product and engineering teams to stay updated on platform updates, integration capabilities, and best practices.
Leadership & Collaboration
● Manage and mentor a team of instructional designers, ensuring quality and consistency in deliverables.
● Act as the primary point of contact for stakeholders to assess training needs and define learning objectives.
● Collaborate with customer success, product management, and marketing teams to align training with customer journeys.
Technology & Tools
● Utilize authoring tools such as Articulate Storyline, Adobe Captivate, or similar to create e-learning modules.
● Leverage Learning Management Systems (LMS) to manage and distribute content effectively.
● Integrate multimedia elements, interactive simulations, and assessments into training materials to enhance engagement.
Metrics & Improvement ● Monitor and evaluate the effectiveness of training programs through learner feedback, performance data, and completion rates.
● Continuously iterate on learning content to improve quality and relevance.
● Collaborate with various internal teams (e.g., engineering, product, marketing, support) to incorporate customer insights and real-world use cases into training content, ensuring that all learning solutions meet both business and customer needs.
● Align training content with business and customer success goals, ensuring measurable impact on product adoption, customer satisfaction, and retention. Regularly assess the effectiveness of training programs to optimize learning outcomes and business results.
● Utilize an agile instructional design approach to quickly adapt training content in response to evolving product features, customer feedback, and business requirements. Regularly update and improve course materials to keep pace with product updates.
● Oversee project timelines, resource allocation, and delivery of training initiatives to ensure on-time, high-quality outputs. Manage competing priorities and coordinate with stakeholders to maintain project alignment.
Required Qualifications
● Bachelor’s degree in Instructional Design, Education, or a related field (Master’s preferred).
● 9+ years of experience in instructional design, with at least 3 years in a leadership role.
● Proven experience in creating training for SaaS platforms, particularly in integration and API-based workflows.
● Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.
● Proficiency with authoring tools (e.g., Articulate 360, Adobe Captivate), video editing tools, and graphic design software.
● Familiarity with LMS platforms and SCORM-compliant content.
● Gather and evaluate user requirements in collaboration with product managers and software
engineers
● Illustrate design ideas using storyboards, process flows and sitemaps
● Design graphic user interface elements, like menus, tabs and widgets
● Build page navigation buttons and search fields
● Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
● Create original graphic designs (e.g. images, sketches and tables)
● Prepare and present rough drafts to internal teams and key stakeholders
● Identify and troubleshoot UX problems (e.g. responsiveness)
● Conduct layout adjustments based on user feedback
● Adhere to style standards on fonts, colours and images
Requirements:
● Proven work experience as a UI/UX Designer for consumer and mobile products
● Knowledge of wireframe tools (e.g. Wireframe.cc and In Vision) is an advantage
● Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
● Team spirit; strong communication skills to collaborate with various stakeholders.
● You have an online portfolio or PDF that you can share with us
- Illustrating design ideas using storyboards, process flows and sitemaps
- Designing graphic user interface elements, like menus, tabs and widgets
- Preparing and presenting rough drafts to internal teams and key stakeholders
- Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
- Identifying and troubleshooting UX problems (e.g. responsiveness)
- Conducting layout adjustments based on user feedback
- Adhering to style standards on fonts, colors and images
- Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
What you need to have:
- Proven work experience at least 2years as a UI/ UX Designer or similar role
- Portfolio of design projects required
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit, strong communication skills to collaborate with various stakeholders
- Good time-management skills
- Conducting skills gap analyses between industry expectations and academic curriculum.
- Taking inputs from corporates and designing learning solutions for students pursuing the courses from the brand to achieve learning goals.
- Developing learning objectives and ensuring content matches those objectives
- Creating engaging high level and low-level instructional design for students to best grasp content.
- Creating relevant graphic and online content in collaboration with the graphics and the technology team.
- Coordinating with business development teams in solutioning for corporates
- Coordinating with academic heads and faculties as required to best implement standardised curriculum.
- Conducting Train the Trainer for the faculties to ensure specific learning outcomes through each course.
- Designing assessment methodologies to make these outcomes measurable.
- Maintaining Content coordination across all the campuses to ensure standardizations.
- Ensuring that the brand is protected by adhering to brand guidelines and company regulations.
What you need to have:
- 5+ years of relevant work experience.
- Passionate towards education, proactive and willing to take ownership.
- Can thrive in high work pressure environment.
- Ability to identify trends and react quickly to keep the curriculum and content relevant.
- Excellent communication and organizational skills
- Storyboarding, eLearning, Instructional design & content writing
- Positive attitude and a desire to produce measurable results
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Working with key stakeholders and subject matter experts to help design and develop training interventions that incorporate best practices in behavioural and cognitive sciences to effectively address business and performance issues.
- Assisting in designing and developing learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction, Simulations & Gamified.
- Creating engaging learning activities and compelling course content
- Working with subject matter experts to identify the target audience’s training needs
- Visualizing instructional graphics, the user interface, and the finished product
- Analyzing and applying trends and best practices in learning technologies and instructional design
- Providing exercises and activities that enhance the learning process
- Creating supporting material/ media (audio, video, simulations, role-plays, games, etc)
- Maintaining project documentation and course folders
What you need to have:
- Graduate in any stream
- Good command over the English Language
- Creativity, Research Skills
- People Skills, Time Management Skills
- Flexibility
- Adobe Captivate
- Adobe Photoshop
- Adobe Illustrator
- Powtoons
- Addon - Camtasia, After effects, HTML 5
Job Summary
The graphic designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. You’ll be the one to shape the visual aspects of websites, social media campaigns, magazines, product packaging, exhibitions and more. Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you.
Responsibilities and Duties
- Study design briefs and determine requirements
- Schedule projects and define budget constraints
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas Develop illustrations, logos and other designs using software or by hand
- Use the appropriate colors and layouts for each graphic
- Work with copywriters and creative director to produce final design
- Test graphics across various media
- Amend designs after feedback Ensure final graphics and layouts are visually appealing and on-brand
What we’re looking for:
(Responsibilities)
- Collaborate with engineers to gather user requirements.
Use various ideation methods like brainstorming to solve the user’s needs to add value to the company. - Create a cohesive style guide to ensure consistent design language is followed across the product.
- Showcase design ideas through sitemaps, storyboards, and process flows. Implement the latest design innovations to ensure that the product is in accordance with the cutting-edge technology.
- Define user task flows and interaction models. Conduct user research and create user Personas Conduct customer and competitor analysis. Create prototypes, wireframes, and mock-ups to demonstrate the functioning and layout of the product.
- Optimises UI designs and tests for intuitiveness and user-centeredness. Conduct usability testing to identify gaps in design and see if they can be further improved.
Job brief:
We are looking for a professional Instructional Designer to act as a bridge between the customer and the development team to translate information between them and drive intelligence into the content development process by taking a solutioning approach. The ID would not only be a part of the course design process but also be involved in storyboarding. The objective is to facilitate end learners in acquiring knowledge, skills and competencies in an effective and appealing manner.
Responsibilities Include:
- Content analysis and identify target audience’s training needs
- Work closely with SMEs/Customers to understand concepts
- Apply Instructional design theories, practice and methods
- Analyse and research strategies where necessary
- Develop creative scripts for videos and engaging storyboards for e-learning modules (Courses, Videos, Simulations, Gamified courses, Scenarios, etc), ILTs
- Design interactive learning objects, develop assessments and exercises
- Provide visual guidance and suitable references to developers where necessary
- Ensure that the outputs are developed in accordance with the Storyboards
- Project documentation and vendor coordination
- Brief travel to customer locations as necessary
Requirements:
- Proven working experience in instructional design and storyboarding
- Excellent knowledge of learning theories and instructional design models
- Lesson and curriculum planning skills
- Advanced User of Microsoft Office – Word, PowerPoint, Excel – for storyboarding
- Understanding on the working of HTML5, Articulate, Flash, Adobe Suite and any LMS
- Very good communication skills










