Senior Business Analyst

Business Analyst – Job Description

1.    Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2.    Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3.    Support and assists with end user training and coordinates the implementation of these services for the Business.

4.    Based on Testing Feedback from Business Users, plan go live dates for the developments.

5.    Work with various user and support teams to manage technical/operational issues.

6.    Raise the bugs and CRs to tech team and track till closure.

7.    Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8.    Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9.    Ability to multitask and work in a high pressure environment.

10.  Excellent analytical, communication, presentation & interpersonal skills.

11.  Ability to resolve customer/business issues and run the application management activities.

12.  Willingness to go the extra mile to resolve customer/technical issues.

Role Overview

Senior Business Analyst responsible for

bridging business and technical teams, owning requirements and delivery

outcomes, and operating independently with minimal supervision. The role

requires flexibility to support Product Owner or Project Manager responsibilities

when needed and the ability to work effectively across different domains and

business contexts.

Key Responsibilities

Lead requirement discovery

through workshops, interviews, and analysis.

Translate business needs into

clear specifications, features, and acceptance criteria suited to AI-assisted

delivery, while using epics and user stories when that level of detail is

required.

Own and continuously refine the

product backlog in collaboration with Product Owners and delivery teams.

Support iterative delivery

using Agile practices, including Scrum and Kanban, with continuous refinement,

build, validation, and deployment.

Analyze current and

target-state processes, identify gaps, and recommend practical improvements.

Manage stakeholder

communication and alignment across business, product, engineering, and quality

assurance teams.

Define test scenarios, support

User Acceptance Testing (UAT), and maintain traceability from business

requirements through delivery.

Work closely with development

and QA teams to clarify requirements and ensure that delivered solutions meet

the intended business outcome.

Must-Have Skills and Experience

8-10 years of experience in

business analysis within software or IT delivery environments.

Strong experience in

requirements discovery, analysis, and documentation.

Ability to define

specifications and features with clear, testable acceptance criteria.

Experience working with epics,

user stories, use cases, and product backlogs.

Strong stakeholder management,

facilitation, communication, and presentation skills.

Hands-on experience with Agile

delivery, including Scrum and Kanban.

Experience with API

integrations or API-driven applications.

Prompt engineering skills to

effectively use AI tools for discovery, documentation, analysis, and

collaboration.

Experience planning and

supporting test scenarios and UAT.

Strong analytical,

problem-solving, and process-improvement skills.

Good to Have

Working knowledge of SQL for

data validation and analysis.

Experience with analytics or

business intelligence tools such as Power BI or Tableau.

Familiarity with cloud

platforms such as Microsoft Azure, AWS, or Google Cloud.

Experience evaluating

AI-enabled features or collaborating with AI, data, product, and engineering

teams.

Exposure to process modelling

techniques such as BPMN.

Education

Bachelor's degree in

Engineering, Computer Science, or a related field, or equivalent

qualification.

Preferred Certifications

Certified ScrumMaster (CSM) or

an equivalent Scrum certification.

Certified Business Analysis

Professional (CBAP), Certification of Capability in Business Analysis (CCBA),

or PMI Professional in Business Analysis (PMI-PBA).

Working Style and Mindset

Operates with strong ownership

and independence, driving outcomes with minimal supervision.

Brings a consulting and product

mindset and focuses on solving business problems rather than only documenting

requests.

Can flex into Product Owner or

Project Manager responsibilities when needed.

Adapts quickly across domains,

stakeholders, and delivery contexts.

Demonstrates a practical, proactive, and

delivery-focused approach.

Job Title: Technical Business Analyst| B2B

Work Location: Work from Home

Job Type: Full-time

Experience: 1+ year

Company Location : Work from Home

Website : https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=jlp

Skills:

• Proficiency in business analysis tools (e.g., Microsoft Excel) and documentation tools (e.g., JIRA, Confluence).
• Strong understanding of business processes and requirement gathering
• Excellent communication and stakeholder management skills.
• Experience with Agile methodologies is a plus.

About Us:

Mayura Consultancy Services (MCS) is a leading software consultancy and development company, serving a customer base in more than 25 countries. Specializing in digital transformation, MCS offers a comprehensive range of innovative solutions tailored to diverse business needs. Our offerings include custom software development, e-Commerce development, mobile and web applications, cloud integration, and enterprise resource planning (ERP) systems that enhance efficiency and streamline operations.

Job Overview

We are seeking a skilled and motivated Business Analyst to join our dynamic team. The Business Analyst will be responsible for gathering, analyzing, and documenting business requirements, and working closely with cross-functional teams to ensure that business needs are met. This role will play a key part in improving business processes, optimizing systems, and ensuring the successful delivery of projects.

What You Will Be Doing:

• Requirement Gathering & Documentation: Work with stakeholders to gather and document business requirements through interviews, workshops, and research. Develop detailed specifications and use cases.
• Process Analysis & Optimization: Analyze current business processes and workflows to identify areas for improvement. Propose solutions and strategies to enhance business performance.
• Data Analysis & Reporting: Conduct data analysis to support decision-making and provide insights into business performance. Create dashboards and reports for business stakeholders.
• Collaboration with Teams: Work closely with product managers, developers, and other business units to ensure seamless implementation of business requirements.
• Project Management Support: Assist in project management activities, including tracking progress, managing timelines, and ensuring project goals are met.
• Stakeholder Management: Communicate effectively with stakeholders at all levels to ensure expectations are aligned, and business needs are understood and delivered.

Benefits of Working with MCS:

• Work From Home: Enjoy the flexibility of working entirely from the comfort of your home, achieving a better work-life balance while contributing to impactful research initiatives.
• Direct Collaboration with Founders: Collaborate directly with MCS's founding team, gaining valuable insights and mentorship while contributing to the company's growth.
• Access to Premium Tools: Utilize the latest research tools and software to enhance your work efficiency and effectiveness.
• Recognition and Growth Opportunities: Potential for career advancement based on performance, with opportunities to take on more responsibilities and grow within the company.
• Comprehensive Benefits: Enjoy insurance coverage, paid leaves, and additional perks that support your well-being and work-life balance.

Ready to start your journey as a Business Analyst? Apply Now!

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website:

https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=jlp

Experience – Minimum 2 to 3 years of experience in travel domestic & International holiday package sales.

Business Analyst – Job Description

1. Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2. Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3. Support and assists with end user training and coordinates the implementation of these services for the Business.

4. Based on Testing Feedback from Business Users, plan go live dates for the developments.

5. Work with various user and support teams to manage technical/operational issues.

6. Raise the bugs and CRs to tech team and track till closure.

7. Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9. Ability to multitask and work in a high pressure environment.

10. Excellent analytical, communication, presentation & interpersonal skills.

11. Ability to resolve customer/business issues and run the application management activities.

12. Willingness to go the extra mile to resolve customer/technical issues."

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

Business Analyst Manager

Location: Mumbai 

Experience: 5-10 Years 

Role and Responsibilities: 

1. Manage and provide efficient administration support to internal stakeholders regarding all aspects of applications. 

2. Be hands-on with the user of the application and gather sufficient knowledge to support the users in resolving day-to-day issues. 

3. Work closely with the business teams in gathering requirements and getting them implemented in the system. 

4. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards. 

5. Ability to multitask and work in a high-pressure environment 

6. Excellent analytical, communication, and presentation skills 

7. Excellent interpersonal skills 

8. Ownership of the application 

9. Ability to resolve customer/business issues 

10. Ability to manage vendor performance 

11. Work with various support teams to manage technical/operational issues 

12. Willingness to go the extra mile to resolve customer/technical issues 

13. Testing and monitoring websites and web applications on multiple desktops, laptops, and mobile devices within the time limit. 

14. Fix UI Bugs 

15. Coordinate with the development team to identify, document, and resolve software issues. 

16. To execute all test phrases during system, integration, and functional testing, including component, regression, user acceptance, performance, ad hoc, and stress testing, etc. 

17. Gather the client requirements, prepare analysis and design documents, conduct a feasibility study, and provide a technical solution to service/change requests. 

18. Manage client issues, queries, and appreciations instantly and efficiently. 

19. Contribute ideas towards future website developments 

20. Perform quality assurance testing on web-based applications and mainframe requirements gathering, development, requirement analysis and documentation, requirement communication, requirement management, and testing. 

21. Designing and developing functional test cases, impact analysis, system integration testing, and regression testing. 

22. Conducting UAT and documentation of test cases 

23. To develop and test various applications 

24. To coordinate with the development team to identify different issues 

25. To execute all test phrases during system, integration, and functional testing 

26. To manage client issues, queries, and appreciation. 

Responsibilities:

• Understand and translate business and customer requirements into clear functional requirements, user stories, acceptance criteria, and process flows.
• Act as a consultant to stakeholders by understanding their needs and pain points, identifying gaps, and recommending practical solutions.
• Conduct detailed business, system, and gap analysis to identify problems, opportunities, feasibility, and potential solutions.
• Prepare functional artifacts including PRDs, epics, business process flows, and requirement documentation.
• Collaborate with Product Managers to define, refine, and prioritize the product roadmap based on business value and customer impact.
• Evaluate and recommend AI-driven solutions to improve product capabilities, business processes, and customer experience.
• Collaborate closely with UX/Design, Engineering, QA, and Data teams to validate requirements, assess feasibility, and ensure timely, high-quality delivery.
• Engage with customers, particularly Engineering, DevOps, and FinOps teams, to gather feedback, identify pain points, improve adoption and satisfaction, and validate product direction.
• Track and report key business/product metrics from inception through closure, using insights to identify areas for improvement.
• Support Agile planning, release cycles, sprint delivery, UAT, documentation, training, and enablement for internal teams and external customers.
• Drive product roadmap planning by collaborating with cross-functional stakeholders to prioritize features, define business requirements, and align product initiatives with strategic goals.
• Leverage AI tools and methodologies to enhance requirement gathering, documentation, user story creation, and identify AI-driven opportunities to improve product capabilities and user experience.

Must-Have:

• Bachelor’s degree in Computer Science, Engineering, Business or related field (Master’s preferred).
•  Preferably in cloud infrastructure, FinOps, cloud cost optimisation, or dev tools.
• Strong understanding of AWS or other public-cloud: you should know at least the major compute / storage / services / networking footprint and usage patterns. 
• Proven ability to translate customer needs into product features, write product requirements (PRDs), and work with engineering teams on execution.
• Proficiency with product management, collaboration, and analytics tools (e.g., Jira, Confluence, Figma, Productboard, BI dashboards, PostHog)

Role Overview 

The Business Analyst for the CCX Customer Success AI Acceleration workstream partners closely with Engineering, Product Management, and Program teams to translate customer success strategy and AIdriven use cases into clear, actionable requirements that enable scalable delivery. This role sits on the engineering side of the house, acting as a connective layer between business intent, technical execution, and AIenabled platform outcomes. 

The Business Analyst ensures that AI acceleration initiatives across the Customer Success Platform are well‑defined, appropriately prioritized, and traceable from business objectives through system design and delivery. This includes refining problem statements, documenting requirements, supporting backlog readiness, and helping teams move quickly without losing alignment or clarity. 

Requirements 

• Proven experience as a Business Analyst supporting engineering teams, preferably in enterprise, platform, or SaaS environments. 

• Strong ability to translate business needs, customer success objectives, and AI use cases into clear functional and non‑functional requirements. 

• Experience working on AI‑enabled or data‑driven products, including concepts such as automation, recommendations, agentic workflows, or insights powered by analytics. 

• Ability to partner effectively with Engineers, Product Managers, Technical Program Managers, and UX to support backlog refinement and delivery planning. 

• Experience creating and maintaining artifacts such as user stories, acceptance criteria, process flows, data mappings, and dependency documentation. 

• Comfort operating in fast‑paced, iterative delivery environments, supporting AI acceleration efforts where requirements evolve quickly. 

• Strong analytical skills with the ability to identify gaps, risks, dependencies, and edge cases early in the development lifecycle. 

• Clear written and verbal communication skills, with the ability to align technical and non‑technical stakeholders. 

• Familiarity with ServiceNow‑style enterprise platforms, customer success workflows, or complex system integrations is a strong plus. 

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field—or equivalent professional experience. 

Job Description: AS400 Business Analyst

Job Title: Business Analyst – AS400 / GDS

Experience: As per business requirements

Location: Kochi, Kerala

Work Mode: Work from Office

Job Summary

We are looking for a detail-oriented Business Analyst with hands-on knowledge of GDS platforms, preferably Amadeus, and familiarity with travel-related applications and business processes. The ideal candidate should have strong analytical and problem-solving skills, experience in requirements documentation, defect tracking, and cross-functional collaboration, along with a basic understanding of AS400 systems.

Key Responsibilities

• Gather, analyze, and document business requirements, functional specifications, and process workflows.
• Work with GDS platforms, preferably Amadeus, and understand profile management, mid-office, and back-office processes.
• Analyze business requirements related to web-based and desktop applications.
• Collaborate with business stakeholders, technical teams, and global teams to clarify requirements and resolve issues.
• Prepare clear and concise documentation, reports, presentations, and process documents.
• Track defects, coordinate issue resolution, and monitor the bug lifecycle using JIRA.
• Participate in Agile/Scrum ceremonies, sprint planning, and requirement discussions.
• Identify process gaps and recommend improvements to enhance business efficiency.
• Support testing activities, requirement validation, and user acceptance testing (UAT), as required.
• Coordinate multiple priorities and ensure timely completion of assigned deliverables.

Required Skills

• Hands-on knowledge of at least one GDS platform, preferably Amadeus.
• Familiarity with profile management, mid-office, and back-office operations.
• Understanding of web-based and desktop applications.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to create business requirements documents, functional documentation, and reports.
• Ability to collaborate effectively with stakeholders and geographically distributed teams.

Core Competencies

• Basic knowledge of AS400 systems.
• Awareness of AWS technologies and database concepts.
• Understanding of Agile/Scrum and Waterfall methodologies.
• Defect tracking and bug lifecycle management.
• Process analysis and continuous improvement.
• Stakeholder management, teamwork, and reporting.

Tools & Technologies

• JIRA
• Confluence
• Microsoft SharePoint
• Microsoft Office Suite, including Excel, Word, and PowerPoint

Preferred Candidate Profile

A candidate with GDS experience, strong business analysis and documentation skills, and familiarity with airline or travel operations would be preferred. Basic AS400 knowledge and exposure to AWS and databases would be an added advantage.

Major

Accountabilities 

• At least 7+ years of hands-on development experience on LIFE ASIA / LIFE 400 and SMART/400 tools  
• Strong practical experience in developing, enhancing, and supporting AS/400-based applications in a production environment 
• Understand the big picture to define business capabilities and go forward roadmap. 
• Analyze and define user needs and translate them into requirements/ Business and Functional Requirement Document /data mapping documents. 
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organization. 
• Create and/or provide comments into internal and external communications and user documentation. 
• Review and provide comments on business and technical documentation. 
• Support business on the roll-out of what has been developed with a focus on end-to-end validation. 
• Act in an advisory capacity as well as coach/mentor Business & Systems Analysts. 
• Collaborate with multiple stakeholders influencing and sharing recommendations. 

Specialized

Knowledge 

• Experience in working with Insurance, Pensions or related financial institution and understand its business processes.  
• Knowledgeable in SDLC and Agile methodology.  
• Experienced in or excited to learn Agile way of working.  
• Communicates effectively both verbally and in writing.  
• Strong analytical and problem-solving skills.  
• Fast learner and can work under minimal supervision.  
• Strong analytical and problem-solving skills.  
• Strong communication skills, both written and verbal.  
• Attention to detail and Facilitation skills.  
• Strong planning and organizational skills, with the ability to multi-task.  
• Strong PC skills including MS Word, Excel, PowerPoint, Visio.  
• Strong Knowledge on JIRA Cloud.  
• Experience in using Collaboration tools for e.g., MIRO 
• Bachelor’s degree in business, Computer Science or relevant field. 
• A minimum of 5 years’ experience as a business systems analyst. 
• Ability to translate complex ideas into simple language for non-technicians 
• Sharp problem-solving, analytical and innovation skills. 
• Solid technical background and skilled at developing releases for Upgrades, troubleshooting and implementation of new enhancements. 
• Keen leadership and project management skills, ability to drive projects from inception to completion. 

Soft Skills 

• Demonstrated problem solving, communication and organizational skills, a positive attitude, and the proven ability to negotiate and influence others to obtain desired results. Strong professional consulting skills 
• Ability to speak in business terms, as well as the ability to effectively communicate both internally and externally 
• Mature, confident, and performance-oriented 
• Capable of developing strong relationships with all levels of management 
• Must possess excellent problem-solving skills for large complicated and broad issues and able to work independently. 
• Able to work in a complex environment with a mix of technologies and different levels of IT maturities in each business unit. 

Education 

• Graduate (B.E. / B.Tech.) from a renowned University  
• 5- 7 years (Min: 5 years | Max: 7 years) of experience as a Business Systems Analyst.  
• Experience in insurance, finance and/or banking applications is preferred.