Senior Backend / AI Systems Engineer, Automated Equity Research

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Position : Tech Lead – Fullstack Developer

Experience : 7 to 15 Years

Location : MG Road, Bengaluru (Hybrid – 3 Days in Office)

Notice Period : Immediate / Serving / 15 Days or Less

About the Opportunity :

We are hiring a Tech Lead – Fullstack Developer for a well-funded product startup building an enterprise-grade SaaS platform in the Cybersecurity domain.

The role involves designing and delivering scalable microservices and cloud-native applications in a high-performing, Agile engineering environment.

You'll work alongside industry veterans from billion-dollar digital firms, contributing to technical design, product architecture, and engineering best practices.

Mandatory Skills : Java, Spring Boot, ReactJS (or any modern JavaScript framework), RESTful APIs, PostgreSQL, Docker, Kubernetes, CI/CD, Hibernate/JPA, Multithreading, and Microservices architecture.

Role Highlights :

• Lead fullstack product development using Java (Spring Boot) and ReactJS (or similar frameworks).
• Design, develop, test, and deploy scalable microservices and RESTful APIs.
• Collaborate with Product, DevOps, and QA teams in a fast-paced Agile environment.
• Write modular, secure, and efficient code optimized for performance and maintainability.
• Mentor junior developers and influence architecture decisions across the team.
• Participate in all stages of the product lifecycle, from design to deployment.
• Create technical documentation, UML diagrams, and contribute to knowledge-sharing through blogs or whitepapers.

Key Skills Required :

1. Strong expertise in Java (mandatory) and Spring Boot.
2. Proficient in frontend development using ReactJS or similar frameworks.
3. Hands-on experience building and consuming RESTful APIs.
4. Solid knowledge of PostgreSQL, Hibernate/JPA, and transaction management.
5. Familiarity with Docker, Kubernetes, and cloud platforms (Azure/GCP).
6. Understanding of API Gateway, ACID properties, multithreading, and performance tuning.
7. Experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) and Agile methodologies.
8. Strong debugging and profiling skills for performance bottlenecks.

Nice to Have :

• Experience with data integration tools (e.g., Pentaho, Apache NiFi).
• Exposure to the Healthcare or Cybersecurity domain.
• Familiarity with OpenAI APIs or real-time analytics tools.
• Willingness to contribute to internal documentation, blog posts, or whitepapers.

Perks & Benefits :

• Opportunity to build a product from scratch.
• Flat hierarchy and direct access to leadership.
• Strong focus on learning, mentorship, and technical innovation.
• Collaborative startup culture with long-term growth opportunities.

Interview Process :

1. Technical Round – Technical Assessment
2. Technical Interview – Core Development
3. Advanced Technical Interview – Design & Problem Solving
4. Final Round – CTO Discussion

Ideal Candidate

6+ years of experience selling B2B SaaS to US customers

Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early stage startup environment

Track record of consistently beating your quota

Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup

Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.

Strong first principles understanding of business fundamentals; Ability to understand the product at a granular level; Ability to empathise with the end user, and understand their pain points

Strong first principles understanding of different stages of the sales funnel, and experience with good CRM hygiene

Strong first principles understanding of sales processes e.g. MEDDPICC

Willingness to get your hands dirty and do the grunt work in the early days.

MANDATORY - Willing to work in the US time zone (~4 am IST) on weekdays (Mon-Fri) because the majority of our clients are based in the US. You have flexibility on when you want to start your day in the afternoon (IST), or take breaks (e.g. family time, gym etc). This role will require you to stretch outside your comfort zone.

Excellent written and oral communication skills

Ability to build, manage and motivate a team

Self driven individual with high ownership and strong work ethic

Previous entrepreneurial experience is a huge plus

Experience catering to CFO persona is a plus

Familiarity with billing systems, CPQ and accounting systems is a plus

Not taking yourself too seriously.

As an Inside Sales Executive, you will handle B2B SaaS pre-sales on behalf of our clients. You will contact key decision makers in the IT industry based on our clients' wish lists and help in bridging the gap between the solution the client is building and the problem that the world is solving with it.

Responsibilities :

● Source new sales opportunities through inbound lead follow-up and outbound

cold calls and emails.

● Understand client and customer needs and requirements.

● Route qualified opportunities to the appropriate sales executives for further

development and closure.

● Research accounts, identify key players and generate interest.

● Maintain and expand your database of prospects within your assigned market.

● Perform effective online demos to prospects.

Requirements and skills :

● 0-1 year of experience in the business development field.

● Strong phone presence.

● Proficient with corporate productivity and web presentation tools.

● Experience working with Lead Generation & CRM.

● Excellent verbal and written communications skills.

● Strong listening and presentation skills.

● Ability to multi-task, prioritize, and manage time effectively.

Job Type:

1. Full time & On-site

2. 5 day work week (Shift based)

Location: Koramangala, Bangalore

Job Title: Customer Success Manager

Location: Baner, Pune

About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes

Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies

You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a dynamic Social Media Designer to be responsible for designing and posting original content on online platforms. The responsibilities of a Social Media Designer include posting content on social media, designing graphic material, and attracting consumers via social media.

To be successful as a Social Media Designer, you should be highly motivated, creative, and possess solid knowledge of marketing competencies. Ultimately, a top-notch Social Media Designer should be computer literate, highly organized, and able to work with little direction.

• Producing content to be posted online.
• Increasing traffic and appealing to target audiences.
• Creating posts, pages, and applications to attract customers.
• Using programming skills to build pages and applications.
• Measuring key performance indicators.

• Degree in Graphic Design or Computer Sciences.
• Good communication skills.
• Creativity and Graphic Design skills.
• Proficiency in Marketing disciplines.
• Must be self-motivated.
• Be able to produce original ideas.