Senior Art director

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

Duties

• Perform site survey and analysis on all noise and vibration requirement
• Develop acoustic system design concepts and report to achieve project and product performance requirements
• Troubleshoot noise issue and provide solution
• Collaborate with the sale team to provide acoustic solution through site visits and measurement
• Study Project specification and propose suitable product and solution
• Prepare project BOQ and Technical submittal
• Develop and improve the company acoustic products

Experience

• Good knowledge and understanding of acoustic testing and measurement techniques
• Good experience in Acoustic Software's
• Good Experience in AutoCAD and other modelling software

Job Title: iOS Developer (Swift Developer)

Experience: 6months-1 year

Location: Onsite (Noida sector 63)

Note: FRESHERS ARE NOT CONSIDERED

PERFERRED CANDIDATE LOCATION: Delhi/NCR

Role Overview:

Responsibilities:

• Designing & building mobile application for Apples iOS platform.
• Collaborating with the design team to define application features.
• Ensuring Quality & performance of the application to specifications.
• Identifying potential problems & resolving application bottlenecks.
• Fixing applications bugs before the final release, publishing application on Application store.
• Maintaining the code & optimization of the application.
• Designing & implementing app updates.

Skills Required:

• Swift
• Objective-C
• Xcode
• iOS Development
• UIKit
• Core Data
• Interface Builder
• Cocoa Touch
• MVVM
• JSON
• Memory Management

• Experience  5 to 8 years.
• Role responsible for implementing and customizing BMC solutions in DSM space Candidates with strong experience in Remedy ITSM implementation (design/ upgrade/ installation/ customization/ integration) CMDB, SRM, MyIT and
• SmartIT Experience on UNIX operating system and ITIL framework. 
• Strong Java skills will be an additional plus Excellent presentation abilities (e.g. product features demonstrations, basic workshops) to customers and ability to lead the project