Engineering Manager

Role & Responsibilities

The User Researcher is responsible for generating deep, psychology-backed insights into user behavior, motivations, and decision-making within fintech and digital financial products. The role focuses on applying behavioral science, cognitive psychology, and quantitative/qualitative research methods to uncover latent user needs and translate them into actionable inputs for design, product, and business strategy. The role ensures user-centric, evidence-based decision-making across the organization.

A - Minimum required Accountabilities for this role-

• Conduct in-depth moderated and unmoderated user interviews using psychological frameworks (e.g., Prospect Theory, Cognitive Dissonance, System 1 & 2) to uncover latent motivations, emotional drivers, and behavioral barriers.
• Design, deploy, and analyze quantitative research studies (surveys, questionnaires, experiments) grounded in validated psychological models such as Theory of Planned Behavior (TPB), Big Five Personality Traits, and Self-Determination Theory.
• Synthesize qualitative and quantitative data into actionable insights by identifying underlying cognitive and behavioral patterns (e.g., loss aversion, anchoring bias, trust erosion).
• Translate research findings into structured outputs such as personas, mental models, journey maps, and behavioral frameworks that predict user behavior.
• Test UI/UX prototypes through usability and concept validation studies using tools like Figma, Maze, and UserTesting, leveraging models such as Fogg’s Behavior Model.
• Own end-to-end research execution including study design, participant recruitment, psychometric segmentation, data analysis, and insight storytelling.

B - Additional Accountabilities pertaining to the role-

• Partner closely with design, product, and business teams to convert behavioral insights into bias-aware recommendations, nudges, and experience improvements.
• Monitor fintech and behavioral science trends (e.g., hyperbolic discounting, decision fatigue) through diary studies, ethnographic research, and secondary analysis.
• Support business KPIs such as conversion, engagement, retention, and trust through evidence-backed research inputs.
• Contribute to the development of internal research standards, methodologies, and best practices.

Ideal Candidate

• Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles
• Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior
• Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research
• Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements
• Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation
• Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology
• Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness
• Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams
• Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role
• Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
• Candidates from institutes with strong behavioral research exposure are preferred
• Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms
• Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights
• Preferred (Skills): Exposure to behavioral experimentation, usability testing, journey analysis, or consumer psychology frameworks used to improve digital product experience
• Preferred (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Job Description:

Summary

The Data Engineer will be responsible for designing, developing, and maintaining the data infrastructure. They must have experience with SQL and Python.

Roles & Responsibilities:

● Collaborate with product, business, and engineering stakeholders to understand key metrics, data needs, and reporting pain points.

● Design, build, and maintain clean, scalable, and reliable data models using DBT.

● Write performant SQL and Python code to transform raw data into structured marts and reporting layers.

● Create dashboards using Tableau or similar tools.

● Work closely with data platform engineers, architects, and analysts to ensure data pipelines are resilient, well-governed, and high quality.

● Define and maintain source-of-truth metrics and documentation in the analytics layer.

● Partner with product engineering teams to understand new features and ensure appropriate

instrumentation and event collection.

● Drive reporting outcomes by building dashboards or working with BI teams to ensure timely delivery of insights.

● Help scale our analytics engineering practice by contributing to internal tooling, frameworks, and best practices.

Who You Are:

Experience : 3 to 4 years of experience in analytics/data engineering, with strong hands-on expertise in DBT, SQL, Python and dashboarding tools.

● Experience working with modern data stacks (e.g., Snowflake, BigQuery, Redshift, Airflow).

● Strong data modeling skills (dimensional, star/snowflake schema, data vault, etc.).

● Excellent communication and stakeholder management skills.

● Ability to work independently and drive business outcomes through data.

● Exposure to product instrumentation and working with event-driven data is a plus.

● Prior experience in a fast-paced, product-led company is preferred.

Job Title: Manager - Retail Analyst and Communication (Apparel Retail)

Experience: 6-8 years in Retail Business Management Information System

Location: Gurgaon

Salary: Negotiable

Industry: Retail/ Apparel/ Fashion

This role is responsible for managing the end-to-end Retail Business Management Information System (MIS). It involves handling internal communication channels, ensuring adherence to reporting processes and implementing weekly actions based on data insights.

Key Deliverables (Essential functions & Responsibilities of the Job):

·        Own and manage all aspects of the MIS and data systems, including report and dashboard generation.

·        Coordinate with cross-functional teams for data collection, reporting, and timely store projects.

·        Lead monthly, quarterly, and annual target setting for sales and key retail performance metrics.

·        Monitor weekly, monthly, and seasonal performance, and circulate actionable insights and reports to stores and leadership.

·        Deliver weekly retail communications, ensuring clarity on actions required.

·        Support ad hoc data requirements with advanced Excel capabilities.

·        Work with tools like SAP, OneDrive, Tableau, Power BI, etc.

Key Skills Required:

·        Strong multitasking and time management skills.

·        Self-driven, organized, and goal-oriented.

·        Analytical mindset with the ability to convert data into actionable insights.

·        Proficiency in Microsoft Office Suite, particularly Excel; familiarity with data visualization tools preferred.

mail updated resume with current salary-

email: etalenthire[at]gmail[dot]com

satish: 88 O2 74 97 43

website: www.glansolutions.com

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

• Work and develop the current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business.
• Respond to inbound and outbound Requests for Information (RFI), Requests for Proposals (RFP) in a professional and creative manner.
• Calling clients to generate meetings.
• Handling data research, lead generation and business development teams.
• Leads Generation through Networking, database, CRM etc.
• Interaction with the Marketing managers, VP’s, etc using various Medias like E-mailing, Instant Messages, etc as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Research and build relationships with new clients.
• Strong Presentation, Negotiation & sales closing Skills.
• Client retention.

Requirements:

• Should have excellent communication skills.
• Should have a flare for sales
• Confident communicator, active listener with problem solving approach.
• Should have research skills.
• Should have knowledge about MS-Office.
• Should be willing to work from Office

Education: Any graduate

Remuneration:- 20,000/- (Monthly Inhand) +Incentives

Criteria:- Females only

Location- Unit No. 752-753, 7^th Floor, JMD Megapolis, Sector 48 Gurgaon, Haryana

• Writing blogs, write-ups and various contents for marketing and communications
• Ideating and writing content/ script for success stories in the form of writing, visual content and audio-visual outputs
• Posting on various channels and managing social media handles
• Designing using tools

Desired Candidate Profile

• Focus and Discipline
• Analytical, problem solving and calculative attitude
• Humility to learn, share & keep improving
• Excellent and proactive communication in all formats