Engineering Manager

Job Title: MIS Executive

Job Type - Full Time

Location – Indore

Summary/Objective:

The MIS Executive will be responsible for managing and analyzing data, generating reports, and providing insights to support effective decision-making within the organization. The role involves maintaining and enhancing the Management Information System (MIS) to ensure accurate and timely information flow.

Key Responsibilities:

·        Collect, compile, and analyze data from various sources to create comprehensive reports.

·        Develop and maintain efficient databases, ensuring data accuracy and integrity.

·        Generate and distribute daily, weekly, and monthly reports to relevant stakeholders.

·        Implement data validation and cleansing processes to ensure data accuracy.

·        Collaborate with different departments to understand their data requirements and provide support in extracting relevant information.

·        Identify and implement process improvements to enhance data quality and reporting efficiency.

·        Conduct regular audits of data to identify and rectify discrepancies.

·        Stay updated on industry trends and best practices in data management and reporting.

Qualifications/Requirements:

Education:

·        Bachelor's degree in any field.

Experience:

·        Minimum 6 Months - 1 year of proven experience in an MIS Executive role.

·        Jewelry industry experience is good to have

Required Skills:

·        Skilled in product costing analysis, order management, invoicing knowledge, and comprehensive inventory oversight.

·        Strong analytical and problem-solving skills.

·        Proficient in data analysis tools and Microsoft Excel.

·        Database management systems and SQL.

·        Excellent communication and interpersonal skills.

·        Ability to work independently and collaboratively in a team.

·        Detail-oriented with a high level of accuracy.

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Top college graduate with experience as Ex-Founder's Office / Ex-founder / Ex-product manager / Ex-Sales / Ex-Customer Success profile

Mandatory (Experience 1): Must have 6–10 years of experience in roles such as Ex-Founder’s Office / Ex-Customer Success / Ex-Sales / Ex-Program / customer-facing Ex-Product profiles

Mandatory (Experience 2): Must have strong strategic thinking and excellent communication skills

Mandatory (Experience 3): Must have direct external customer-facing experience, owning enterprise and/or mid-market customers, across post-sales, solutions, delivery, or customer success charters

Mandatory (Experience 4): Must have worked in startup or operator-style environments — demonstrating hands-on problem solving, building processes from scratch, and driving measurable outcomes across cross-functional teams

Mandatory (Experience 5): Must have managed and led a team of 4+ members, with ownership of outcomes

Mandatory (Experience 6): Must have experience scaling customer-facing functions (1→10 or 1→100 journeys)

Mandatory (Graduation): Only IIT candidates from Kharagpur, Mumbai, Madras, Kanpur, Delhi, Roorkee, Guwahati OR BITS Pilani (Pilani campus)

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before

Mandatory (Compensation): Candidate's current CTC should not be less than 35 LPA

• Write clear, concise, and compelling content for various platforms, including website copy, blog posts, articles, social media updates, email newsletters, marketing materials, and more.
• Develop engaging and informative content that aligns with our brand voice and target audience.
• Research industry-related topics to develop original content.
• Edit and proofread content for accuracy, grammar, and style.

Content Strategy & Planning:

• Collaborate with the marketing team to develop content calendars and strategies.
• Brainstorm and pitch content ideas.
• Analyze content performance and make recommendations for improvement.
• Understand and implement SEO best practices to optimize content for search engines.

Collaboration & Communication:

• Work closely with designers, marketers, and other team members to ensure content consistency and quality.
• Communicate effectively with stakeholders to understand project requirements and deadlines.

●  Should have strong experience in Automation testing, developing and executing test cases. 

● Should have strong experience in Selenium with Java & Cucumber framework.

● Should have a good amount of experience working with Mobile Application testing using Appium 

● Experienced with few of the Automation Testing tools : Selenium, Cucumber, TestNG, SOAP UI/Rest API, Appium. 

● Good knowledge of software testing life cycle :Test planning, Test design and execution, Defect Management, Test Reporting. 

● Hands-on experience on Functional, Regression, System and UAT Testing.

● Good exposure with both Web and Mobile Automation Testing.

● Excellent defect finding, debugging, root cause analysis capabilities. 

Job description :

The responsibilities of developers include writing code, designing solutions for applications, and improving functionality.

Creating top-quality applications.

Collaborating with front-end developers.

Ensuring that junior staff delivers according to standards.

Improving functionality.

Using the most updated and appropriate technologies.

Designing and building application layers.

Key skills: asp.net, C#,MVC, C++, Visual Studio, SQL

We are looking out for a Flutter Developer who will be running and designing product application features across various cross platform devices. Just like Lego boxes that fit on top of one another, we are looking out for someone who has experience using Flutter widgets that can be plugged together, customized and deployed anywhere. Someone who is passionate about code writing, solving technical errors and taking up full ownership of app development.

Roles and Responsibilities

• You will be building and shipping robust apps to Android/ iOS devices using a single codebase.
• You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades.
• You will be sharing feedback and brainstorming ideas with teams to improve the development process.
• Understand basic concepts of design for developing user friendly applications.
• Stay up to date with the latest technologies.

Key Result Areas

• Min. 3 years of PHP coding experience in PHP frameworks
• Mandatory knowledge of any/all of these frameworks like CakePHP, Laravel, CI, Zend (Preferably CakePHP).
• Should have strong CORE PHP skills
• Should have strong MYSQL skills - Query writing, Indexing , Store procedure
• Should have API writing Skills with security.