Security Analyst

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

GroundTruth is an advertising platform that turns real-world behavior into marketing that drives in-store visits and other real business results. We use observed real-world consumer behavior, including location and purchase data, to create targeted advertising campaigns across all screens, measure how consumers respond, and uncover unique insights to help optimize ongoing and future marketing efforts.

With this focus on media, measurement, and insights, we provide marketers with tools to deliver media campaigns that drive measurable impact, such as in-store visits, sales, and more.

Learn more at groundtruth.com.

We believe that innovative technology starts with the best talent and have been ranked one of Ad Age’s Best Places to Work in 2021, 2022, 2023 & 2025! Learn more about the perks of joining our team here.

Location: Remote, India

About Us

The bidding team is responsible for developing and maintaining our real-time advertising bidder and the data processes generating the index files powering it. Our bidder currently receives ~500k transactions per second on AWS infrastructure typically responding to internal bid requests in under 10ms. This is a high-volume low-latency system and the team focuses on technical excellence in C++, perl, and python to continuously improve cost performance while bringing new features and optimization strategies to market for our customers.

You will:

• Proactively work to develop the skills and behaviors of each team member, coaching and mentoring them toward success in their tasks and careers
• Collaborate with management, stakeholders, and the team to evaluate, plan, and deliver projects involving advertising software systems, components, and features
• Promote transparency regarding the team’s activities across the organization through documentation, structured processes, and effective communications
• Facilitate the team’s learning, growth, and maturity in their agile practices
• Lead by example writing production-ready front-end and backend-code with a continuous delivery & deployment pipeline on AWS
• Support employees by having regular 1:1 conversations, providing feedback, planning for and conducting quarterly reviews, scheduling time-off, facilitating training, providing recognition, and managing any personal or performance issues

You have:

• Education and professional experience: Bachelor’s degree in Computer Engineering or equivalent.
• 8+ experience in technology, including software development, architecture, or related areas.
• 2+ years of experience in team management or technical leadership.
• Primary Skills : C++14/17/20/23, perl, AWS, Git, STL
• Additional nice to have skills/certifications: Python, Apache Web Server, Nginx, Protocol Buffers, HAProxy, Redis, Kinesis, Sed, Awk, Athena

How you can impress us:

• A team player who is organized, flexible and willing to adapt
• Not afraid of new technologies and driven to learn
• A detail-oriented person, who catches problems early and adjusts
• A strong communicator who is able to collaborate with multiple business and engineering stakeholders and work through conflicting needs
• A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution
• Eager to provide direction and build consistent processes in a maturing start-up culture
• A self-starter who can operate with minimal supervision

What We offer:

At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.

• Parental leave- Maternity and Paternity
• Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays) 
• In Office Daily Catered Breakfast, Lunch, Snacks and Beverages
• Health cover for any hospitalization. Covers both nuclear family and parents
• Tele-med for free doctor consultation, discounts on health checkups and medicines
• Wellness/Gym Reimbursement
• Pet Expense Reimbursement
• Childcare Expenses and reimbursements
• Employee referral program
• Education reimbursement program
• Skill development program
• Cell phone reimbursement (Mobile Subsidy program).
• Internet reimbursement/Postpaid cell phone bill/or both.
• Birthday treat reimbursement
• Employee Provident Fund Scheme offering different tax saving options such as Voluntary Provident Fund and employee and employer contribution up to 12% Basic
• Creche reimbursement
• Co-working space reimbursement
• National Pension System employer match
• Meal card for tax benefit
• Special benefits on salary account

YoHo Designs Pvt Ltd is a startup company located in Bengaluru, specializing in interior design solutions. Our mission is to provide our clients with affordable and durable interior designs that suit their preferences. Our goal is to grow to 100 employees and have 3 experience centers in Bengaluru within a year, with plans for further expansion in multiple cities. We are founded by young entrepreneurs with experience in running successful businesses.

Role Description

We are looking for a full-time Interior Sale's Associate role in Bengaluru who will be responsible for interacting with customers, helping them choose designs, and matching their preferences. They should have excellent communication skills, a flair for design, and the ability to work within a team. As it is an on-site role, the candidate should be based in Bengaluru.

Qualifications

Bachelor's degree or relevant experience in interior design or a related field.

Experience in sales or customer service is preferred.

Excellent communication and interpersonal skills to interact with customers.

Ability to provide expert advice based on customer preferences while also being able to work within a team and with designers.

Passion for design and keeping up with industry trends and developments.

Proficient in relevant software and tools such as AutoCAD, SketchUp, and Adobe Creative Suite.

Responsibilities

• Industry and prospective customer research for generating new Leads.
• Maintain lead data in Google Sheets and CRM and ensure they are updated.
• Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.
• Help with coordination, scheduling, and pre-call research for prospect calls.
• Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as part of the process.
• Work on the creation of campaign messaging and suggest improvements when needed. 
• Assist the team in analysing and exploring improvements to the sales process.
• Ensure all active leads and opportunities details are present in the CRM and update them regularly.
• Ensure relevant reports are generated on an ongoing basis and with high accuracy.
• Knowledge of B2B markets in North America, Canada, Europe, and APAC.
• Knowledge to use LinkedIn sales navigator and LinkedIn Premium to find B2B contacts.

Skills required

• Inside Sales experience within a technology industry is required.
• Strong business communication skills - verbal and written.
• Someone who is not afraid of putting in the work to make a difference.
• Should know CRM and Sales & Marketing automation software.
• Excellent knowledge of working MS Excel / Google Sheets and MS Word / Google Docs
• Working collaboratively in a team environment and should work independently.
• Developing and maintaining strong relationships.
• Self-starter who can work in a highly demanding environment.
• Ability to multitask on projects and commitments.
• Must have a strong inner drive and self-discipline.
• 
  

Role: Flutter Developer

Experience: 1-2 years

Location: Madurai

Mode: Work from office

We have vast experience in delivering high-quality products with significant output on time. We are specialized in creating web and mobile applications with the latest technology. We are experts in developing a perfect solution for rental marketplace services and on-demand businesses done by our proficient team of experts with strong experience in development.

• Proficient in Flutter
• Experience in MVVM Code architecture.
• Experience in working with API, local data.
• Knowledge in all the updated widgets
• Knowledge in BLOC design patterns
• Knowledge in the Flutter app life cycle.
• Familiarity with cloud message APIs and push notifications in Android and iOS.
• Have experience in Android app submission in the Play Store.
• Have experience in iOS app submission in the App Store.
• Ensure the performance, quality, and responsiveness of applications.

Responsibilities:

• Ability to work in an existing codebase and collaborate with a diverse team
• Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
• Intimate knowledge of crafting highly performant database queries
• Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
• A mindset towards building systems for the cloud and DevOps fundamentals
• Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
• Focus towards building security, performance, and scalability into services from the beginning
• Experience with debugging code and troubleshooting technical issues in order to craft appropriate solutions

• Establish relationships with new customers and secure contracts with new customers
• Drive the entire sales cycle from initial customer engagement to closed sales
• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
• Work on marketing tools to plan and execute lead generation campaigns
• Consult with prospect about business challenges and requirements,
• Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects.
• Make presentations to senior managers and decision-makers
• Draft and deliver proposals
• Report on sales activity
• B2B corporate sales experience in hunting merchants.
• B2B partnership experience is preferred.
• Handled merchants in lending/payment gateway companies will be an added advantage.