Scrum Master

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

What we are looking for?

A React JS Developer to manage a project for one of our biggest clients in the banking domain. The Individual should be passionate about technology, and experienced in developing and managing cutting-edge technology applications.

Technical Skills:

• 4 - 8 years experience in various software development/maintenance roles and proven experience working on React projects under an Agile /Scrum methodology and extensively used 

    React JS (Must Have)

    C#, .Net Core (Good to have)

    Web API

    JQuery

   HTML5

    Version control systems like GIT.

• Experience in doing peer reviews and code reviews.
• Unit Testing Frameworks like Jest and karma
• Exposure to Source control like TFS, GIT
• Understanding of Agile methodologies
• Experience with Real Estate IT systems would be an advantage.
• Understanding of Enterprise Frameworks, Release procedures, understanding of development environments.
• Demonstrated ability in communicating with business users and assessing their needs.
• Demonstrated ability in providing solutions and working through the full development life cycle.
• Experience in progress reporting to management.
• Time Management Skills.
• Analytical and problem-solving skills.
• Excellent troubleshooting and communication skills.
• Have the ability to provide constructive criticism in an inoffensive manner and be willing to help the team achieve the sprint goal. 
• Other duties as required.
• Participate in requirements analysis
• Write clean, scalable code using React
• Test and deploy applications and systems
• Refactor and debug code.
• Develop documentation throughout the software development life cycle (SDLC).
• Expert in applications and provide technical support.
• Work closely with Solution Architect in designing applications. 
• Write unit tests/functional tests/integration tests as per the definition of done for the Scrum team. 
• Write and verifies code that adheres to the acceptance criteria 
• Development according to best practices as per industry standards. 
• Post Implementation Support and production support. 
• Work closely with Architects and Scrum Masters to ensure the team attains continuous improvement 
• Have the ability to provide constructive criticism in an inoffensive manner and be willing to help the team achieve the sprint goal. 
• Ability to meet with clients as and when needed to discuss technical issues

Behavioral Skills:

• Resolve technical issues of projects and Explore alternate designs
• Participates as a team member and fosters teamwork through inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensures client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity.

Certification:

• Any relevant certification would be added advantage

SAP APO Consultant 

Minimum 6+ year of Experience, relevant 5+ years as SAP APO Consultant.
Having an experience in DP andd SNP module
Minimum 2 end to end implementation is Mandatory
• This is for a support project, we are looking for candidates with minimum of 1 Implementation, Rollout, Support, upgrade, enhancements and various areas with implementation
• For users globally to ensure decent project delivery, service delivery, incident management, problem management, and change management.
• Analyse the systems and work directly with users to define system requirements, design and propose solutions, configure the software and train employees.
• Performing day-to-day maintenance on the SAP system, as well as installing new upgrades and testing for bugs, besides system configuration and data migration.
• Optimizing the system for easy use, and training employees in its functions and support all new required business improvements, changes and propose the integrated best-fit design to these new or changed Business Processes without impacting other regions.
• Meeting directly with users to find out their SAP-related needs and incorporate these needs into a cohesive plan

We are looking for an HR Recruiter to manage our full cycle recruitment, from identifying potential hires to interviewing and evaluating candidates.

HR Recruiter responsibilities include sourcing candidates online, updating job ads and conducting background checks. If you have experience with various job interview formats, including phone screenings and group interviews, and can help us recruit faster and more effectively, we’d like to meet you.

Responsibilities

• Design and update job descriptions
• Source potential candidates from various online channels (e.g. social media and professional platforms like WorkIndia, Naukri.com etc.)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video and in-person)
• Advertise job openings on company’s careers page, social media, job boards and internally
• Send job offer emails and answer queries about compensation and benefits
• Participate in job fairs and host in-house recruitment events
• Handle the documentation of the employees

Requirements and skills

• Proven work experience as an HR Recruiter or similar role
• Experience with sourcing techniques
• Excellent verbal and written communication skills
• Excellent grasp on English
• Graduate/ Post- graduate in Human Resources Management, Organizational Psychology or relevant field

Netradyne - Netsuite Administrator

About Us

At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership.  Our focus is to continuously drive innovation, while delivering meaningful actionable data.  The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing.  The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity as well as significantly reducing the resources needed to address risk.  Netradyne draws from a diverse team of innovators, technologist, and customer advocates to create an experience where customer success continues to motivate what is next.

Supported and funded by our investors, M12, Hyundai Cradle, Point72 Ventures, and Reliance Industrial Investments and Holdings; Netradyne is committed to building a world-class team of technologists and industry experts to deliver product that improve safety, increase productivity, and optimize collaboration within the organizations. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology – that has put ‘legacy’ providers in a “spin” cycle trying to catch up.  Our team is growing, and we need forward thinking, uncompromising, competitive team members to continue to facilitate our growth.

Reports To

Project Management function in Finance

Location

Bangalore, India

Overview:

This is a pivotal position for a dynamic, experienced and motivated individual who will lead initiatives as they relate to Netsuite ERP and other financial systems (if any). Collaborating internally with members of the financial/business functions, external consultants and others teams, this person will be responsible for understanding requirements and translating them into action i.e. perform customizations, resolve user issues, and define processes within NetSuite. 

Responsibilities:

• Perform day-to-day NetSuite operation, maintenance, and support tasks.
• Monitor and maintain the health of the platform, including scheduled jobs, and integrations.
• Write complex queries to support projects and approved reporting requests.
• Develop Reports and Dashboards on Netsuite.
• Develop import templates and perform manual imports when an integrated solution is not an option.
• Convert functional / business requirements into technical NetSuite solutions.
• Work with third party developers to create or enhance existing custom solutions.
• Act as a liaison to NetSuite Support and Advanced Customer Support regarding platform issues.
• Support system enhancement projects, new functionality roll-outs and modifications of existing functionality.
• Perform in-depth tests, including end-user reviews and post-implementation support.
• Train end-users as applicable.

• Maintain proper system access for all roles.
• Provide user support with regard to all aspects of our core systems, including system documentation and training materials.
• Perform regular data audits, check error logs and resolve issues identified.
• Maintain up-to-date knowledge of NetSuite functionality, customization and integration
• Clearly communicate project status to key stakeholders.

Qualifications:

• Bachelor's degree in Business, Accounting, MIS or related field. Relevant work experience considered.
• NetSuite Administrator Certification or 2+ years of NetSuite Administration with 4+ years working in Finance/accounting systems administration experience is required.
• Strong understanding of business processes, with a preference towards Accounting and Supply Chain.
• Proficient with advanced saved searches, reporting, custom forms, custom fields, and workflows.
• Excellent communication, both written and verbal, with all levels of the business.
• Exceptional planning and organizational skills.
• Strong sense for detail, accuracy and problem solving.