Head of Marketing

Customer Relationship Executive - IT Sales & Services

Work Location : Coimbatore In person

Experience : 1 + Years

Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer

Care,

• Professional attitude and appearance.
• Excellent communication skills
• Exp. in Software/ IT Hardware industrial /Automation Sales & Services
• Good knowledge of social media platforms, trends, and best practices.
• Hands-on experience with Instagram, YouTube, LinkedIn, and emerging platforms
• Greet and assist visitors in a professional manner.
• Manage front desk operations and maintain a welcoming environment.
• Handle Service calls follow-up Emails & queries efficiently.
• Coordinate Sales & Services calls, appointments, meetings, and office schedules.
• Maintain records and update databases as required.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Proficiency with CRM tools and SAP or similar ERP systems for managing orders
• Maintaining the database of the customers on a regular basis into CRM.
• Suggesting solutions based on customers needs and requirements.
• Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues

Technical Graduate background added advantage

• 1-2 years of proven experience

Required Skills and Qualifications:

• Bachelor’s degree (preferably in Computer Science/Electronics) or MCA
• Ideally 4-10 years experience in Backend development, using Java, Spring, Springboot,
• Experience in handling a team
• Willingness to be available outside of normal office hours.
• Demonstrating ability to work with a solution mindset approach.
• Shows the ability to prioritize, taking into consideration various alternate perspectives.

Role Responsibilities:

• Coding in Java, J2EE, Spring, Hibernate, JSON
• Documentation related to R&D activities (like Design Docs, Test Specs, Review Docs etc.)
• Unit Testing (for own code and for Function testing)
• Knowledge of Java, J2EE, Spring, Hibernate, JSON
• Basic practical experience in a J2EE framework (Springs & Hibernate)
• RDBMS Knowledge (Oracle database)
• Experience in application development on Windows and UNIX platform
• Good Analytical Skills and team player
• Basic knowledge of the software version control (Subversion / Git)
• Experience with JSON / REST/ SOAP web services.
• Development experience using Eclipse, Git, Maven, Junit
• Knowledge of UML
• Should have an aptitude to learn new technologies and function-domain.

What You will do 

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on world-class software products using the latest cutting edge technologies and platforms.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 5+ years.

● Hands-on development experience in backend, Java, SprintBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices etc...

● Server-side development experience mainly in JAVA.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

● Experience in working with cross-border, distributed teams is a must.

Nice to have Qualifications 

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with large-scale enterprise systems

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Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

We at Convrse are revolutionizing the way, 'The Metaverse' is going to be built. We aim to become the world’s largest library for sourcing interoperable 3D spaces for building all kinds of metaverse experiences.

We are searching for an innovative technical lead. to join our company. As the technical lead, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals.

To be successful as a technical lead, you should always be expanding your industry knowledge and be able to quickly identify problems. Outstanding technical leads are accountable, trustworthy, and able to build lasting relationships with their teams.

Technical Lead Responsibilities:

1. Determining project requirements and developing work schedules for the team.

2. Delegating tasks and achieving daily, weekly, and monthly goals.

3. Liaising with team members, management, and clients to ensure projects are completed to standard.

4. Identifying risks and forming contingency plans as soon as possible.

5. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.

6. Keeping up-to-date with industry trends and developments.

7. Updating work schedules and performing troubleshooting as required.

8. Motivating staff and creating a space where they can ask questions and voice their concerns.

9. Being transparent with the team about challenges, failures, and successes.

      10. Writing progress reports and delivering presentations to the relevant stakeholders.

Technical Lead Requirements:

1. Bachelor’s/Master's degree in computer science, engineering, or a related field.

2. A 3-4 years of experience in a similar role would be advantageous.

3. In-depth experience in working with Reactjs and Go.

4. Excellent technical, diagnostic, and troubleshooting skills.

5. Experience with blockchain technology preferable.

6. Strong leadership and organizational abilities.

Company description

About Company: We are a one-stop destination for all your online business requirements. Our services include Amazon and Flipkart Account Launch, Cataloguing, Account Management, Advertising Creation and Optimization, Brand Protection, Performance Management, Seller Reinstatement, and A+ Cataloguing (EBC).

Skills Required:

• Excellent communication skills.
• Strong interpersonal skills.
• Ability to understand client's needs and present solutions.
• Understanding of market and product.
• Need to do Cold Calling
• Must be self-driven, and motivated and should set his/her targets.
• Maintain relationships with clients by providing support, information, and guidance by researching and recommending new opportunities recommending profit and service improvements.
• Contributes to team effort by accomplishing related results as needed.
• To develop and implement the e-commerce strategy to maximize revenue and ensure the highest standard of customer service.
• Evaluate sales leads and connect with the market to identify leads. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Qualifications

• Bachelor's degree or equivalent experience
• 1 - 4 years prior industry-related business development experience
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused and goal-oriented

We’re looking for a team player, who is motivated by delivering great work. Some of the skills and experience we look for includes:

• Builds and maintains relationship with talent pool in regional markets
• Opens and manages requisitions throughout recruiting lifecycle
• Manages candidate database, including resumes and applications
• Assesses recruiting service request and confirms talent needs with Business and Hiring Manager
• Identifies recruiting channels and target talent pools and conducts search for candidates
• Captures applicant information into recruiting database, maintaining database for future reference
• Prepares and shares candidate communications throughout recruiting lifecycle
• Provides candidate logistics support during hiring process, including coordination of candidate interviews and screening
• Screens candidates, including review of application and resume along with conducting assessments and interviews in partnership with Hiring Manager
• Serves as a point of escalation for inquiries and redirects the resolution of complex or unusual talent acquisition inquiries to the Talent Acquisition COE
• Provides inputs on recruiting operations and execution improvements to Talent Acquisition Lead and Talent Acquisition COE

Job description:-

• Responsibilities Implementing business development activities, attending to all relevant business opportunities in International Market for IT Software Industry.
• It would be involved in Business Development Life Cycle, mainly focusing on areas like Cold Calling, Client Interaction International Business Development.
• Generate lead and achieve monthly target.
• Maintain and develop relationships with customers.
• Act as a contact between a company and its existing and potential clients.
• Negotiate the terms of an agreement and close sales.
• Conducting market research to identify new business opportunities.

Requirements:-

• Minimum Qualifications Any Graduate
• 2 to 4 years of Proven experience working as a business development in Offshore IT Services.
• Excellent English Communication Presentation Skills with pleasing personality.
• The ability to work in a fast-paced environment.
• Exceptional negotiation and decision-making skills.

Desired Skills and Experience

• Bid On freelancer, guru, UpWork.
• Lead generation LinkedIn, Xing, AnglList and from other platforms.
• Intermediate in between client and developer.
• Make SRS report for requirement.
• International business development
• Mentor the junior business development executive
• Take ownership for the business growth

DISPRZ is looking for a Software Engineer who will deliver individually on features / enhancements under our products, as laid out as per the company’s product delivery roadmap and own responsibility for their technical integrity, scalability and trouble-free deployment to the customer.

• Build and ship reliable software practicing robust software design and in-depth code reviews.
• Build efficient, clean and reusable features / libraries / components
• Collaborate with our design and product teams on defining and delivering new features to ensure a great experience for our users.
• Analyse and optimize existing UI and Server-side code for security, efficiency and performance.
• Be a voice in ensuring the team stays true to the technical vision.
• Write clean, scalable code in Web-based programming languages and/or .NET
• Write SQL Stored Procedures
• Test and deploy applications and systems
• Collaborate with technical lead to produce software design and architecture
• Translate designs and style guides provided by the UI/UX team into functional user interfaces, while ensuring cross-browser compatibility and performance. 
• Unit-test the code across platforms and browsers, to ensure functional consistency of delivered output. 

• Engineering / MCA degree from a top school with an excellent academic record
• Object oriented programming knowledge is a must.
• High level of Proficiency in Web-based technologies – JavaScript, HTML/CSS
• Knowledge of any one JS framework like Reactjs, Angular, or the like, is a plus
• Formal knowledge in below areas will be an added advantage
  • NET MVC
  • Entity Framework Core/LINQ.
  • Bootstrap framework
  • SQL Databases

• Minimum 5 years’ experience in front-end development of software products using Web-based technologies
• Experience doing Full-stack development is a great plus

• Excellent planning, organizational, and prioritization skills
• Excellent analytical, troubleshooting and communication skills
• Ability to work under pressure and meet deadlines
• Ability to think ahead and anticipate problems, issues and solutions
• Work well as a team player and help the team members to resolve issues
• Be committed to quality and be structured in approach
• Excellent and demonstrable concept formulation, logical and analytical skills
• Create intuitive interfaces with great functionality in a timely manner.
• Be passionate about writing neat and clean code. 
• Document the work and communicate any issues as and when they arise. 
• Assist in troubleshooting any production issues.

Chennai / Mumbai