Salesforce Program Manager
Experience - 7+ years
Shift Timings: 2 to 11 PM IST
Location : Remote
Job Description
Mandatory Requirements:
●7–10 years of Program Management experience
●Ability to manage 3–5 accounts concurrently
●Strong stakeholder management and cross-functional coordination skills
●Excellent verbal and written communication skills
●Expert-level proficiency in Jira and Advanced Jira reporting/dashboards
●Good understanding of Salesforce ecosystem, modules, and integrations
●Experience managing project teams, budgets, schedules, and delivery governance
●Ability to work in fast-paced, high-energy environments and multitask under pressure
●Experience leading UAT, managing test cycles, and collaborating with remote teams
●Strong negotiation, conflict management, and leadership skills
Optional Requirements:
●Agile SCRUM Master Certification
●PMP Certification
●Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.)
ROLES AND RESPONSIBILITIES:
●Create, maintain, and track project plans, schedules, and progress updates.
●Ensure on-time and on-budget delivery while adhering to project governance and gates.
●Track resource utilization, timesheet compliance, and alignment with budget allocations.
●Lead and manage day-to-day execution of Salesforce-related project implementations.
●Facilitate requirement-gathering sessions, documentation, and project deliverable creation.
●Manage customer communication as the primary interface throughout the project lifecycle.
●Support end-to-end implementation activities including project planning, issue/risk
management, communication, and change management.
●Conduct review sessions with clients and internal teams at key stages of the project.
●Prepare and/or review test scripts for QA and UAT cycles; manage UAT execution and sign-off.
●Develop user enablement materials such as user guides and training documentation.
●Drive process improvements by leveraging Salesforce and business domain expertise.
●Build trusted advisor relationships with stakeholders; provide product roadmap insights.
●Lead conversations around scope, timelines, budget, risks, and escalations.
●Manage remote development teams working across different time zones.
●Adopt standardized development lifecycle processes across projects.
Shubham Vishwakarma
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