BigCommerce Lead

Key Responsibilities :

- Design, develop, and maintain Java-based applications using Java SE/EE.

- Implement, test, and deploy microservices and RESTful APIs using Spring Boot and related technologies.

- Develop efficient and scalable solutions by writing clean, maintainable, and optimized code.

- Collaborate with cross-functional teams to understand business requirements and provide technical solutions.

- Write and execute unit tests using JUnit to ensure code quality and functionality.

- Perform code reviews to ensure adherence to best practices and coding standards.

- Troubleshoot, debug, and optimize code for performance and scalability.

- Stay up to date with the latest Java technologies and development best practices.

Required Skills and Qualifications :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Years of experience in Java development (Java SE/EE, Spring, Hibernate).

- Strong experience with JUnit and test-driven development (TDD).

- Proficient in building microservices using Spring Boot and RESTful APIs.

- Experience with version control tools like Git.

- Familiarity with build tools such as Maven or Gradle.

- Strong understanding of object-oriented programming (OOP) principles.

- Familiarity with databases (SQL/NoSQL) and ORM frameworks (e.g., Hibernate).

- Experience with cloud platforms like AWS (preferably).

- Strong problem-solving skills and the ability to work in a collaborative environment.

Preferred Skills :

- Experience with continuous integration/continuous deployment (CI/CD) tools.

- Knowledge of containerization technologies like Docker.

- Familiarity with Agile methodologies and Scrum framework.

- Knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus.

About the company :

Mitigata is a pioneer in Smart Cyber Insurance. At the nexus of innovation and security, we are steadfast in our commitment to safeguarding businesses from burgeoning cyber threats and aiding them in navigating the intricate landscape of cybersecurity. Our distinctive approach amalgamates cutting-edge Cyber Insurance solutions with an unmatched suite of security services, ensuring our clients can pivot their focus on propelling their core business endeavours forward, resting assured in their digital safety.

Job Description:

We are seeking a highly motivated and energetic individual to join our team as a Management Trainee. The ideal candidate will be a recent graduate with a strong academic background and a passion for learning and growth within the business sector. This position is designed to prepare individuals for a future managerial role within our company.

Key Responsibilities:

• Actively seeking new sales opportunities through networking, cold calling, and market research for sales prospecting.
• Identifying and cultivating potential clients to drive business growth in sales lead generation.
• Analyse business data, financial reports, and market trends to assist in decision-making processes.
• Efficiently managing insurance-related operations, ensuring compliance and optimising customer service in insurance ops.
• Assist in managing projects, overseeing operations, planning, and resource allocation.
• Develop problem-solving skills by addressing real-time business challenges and proposing effective solutions.
• Build and maintain professional relationships with colleagues, mentors, and clients.
• Participate in performance evaluations and receive constructive feedback for continuous improvement.
• Support senior management with special projects.
• Engage with customers or clients to understand their needs and enhance customer satisfaction.
• Stay abreast of industry trends and advancements.

Qualifications:

• Master’s degree in Business Administration, Management, Finance, Marketing, Sales or related field.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Strong analytical and problem-solving abilities.
• Eagerness to learn and adapt in a fast-paced environment.
• Proficiency in Microsoft Office Suite and other relevant software

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

B.Tech./ BE - Computer, IT, Electronics only

Required Skills:

• 3+ year of experience in Development in JAVA technology and springboot
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Writing and Understand smart contracts using Solidity 
• Write backend APIs using Next JS, Node JS
• Experience is cross chain development, block chain oracles, multi sig is desirable
• Thorough understanding of block chain components.
• Thorugh understanding of IDO process, Swapping protocols, Tokenomics
• Understanding of Docker, Kubernetes , Cloud technologies like AWS , GCP is highly desirable.

Responsibilities of the PHP Developer Role:

• Proficient in Laravel or other similar framework
• Knowledge of web technologies including HTML, CSS, Javascript, AJAX etc.
• Knowledge of relational databases, version control tools and of developing web services.
• A senior member of a team responsible for the development of the back office system.
• Write code to a high standard, in a timely and scalable way.
• Ensure that code is well structured and documented in best practice.
• Assist in writing development specs to enhance the system and to allow for more efficient work practices.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Create a test environment and roll out rigorous user testing practices.
• Assist senior management in evaluating and prioritizing system enhancements.