SEO Specialist

Job Title: Technical Support Engineer

Location: Bangalore

Company: UpGrad

CTC: Up to 4 LPA

Opportunity for Especially Abled Professionals

About the Role:

UpGrad is seeking motivated Technical Support Engineers to join our team in Bangalore. This role is designed to provide inclusive opportunities for especially abled professionals who are passionate about technology and problem-solving.

Key Responsibilities:

Troubleshoot technical issues and provide timely support to users.

Coordinate with internal tech teams to ensure swift resolution of problems.

Deliver excellent customer service and maintain clear communication with stakeholders.

Document issues and resolutions to improve support processes.

Experience Required:

0.6 to 2 years of relevant experience in technical support or IT helpdesk roles.

Desired Skills:

Strong problem-solving and analytical abilities.

Good communication skills and customer-centric approach.

Ability to work collaboratively with cross-functional teams.

Apply now: https://forms.gle/M6hLUtK6TyuGYYtt7

Why Join Us:

Inclusive workplace culture with opportunities for especially abled professionals.

Exposure to dynamic EdTech environment.

Growth-oriented role with learning and development opportunities

Apply now: https://forms.gle/M6hLUtK6TyuGYYtt7

Responsibilities

• Work in a fun and fast-paced environment.
• Participate in requirements gathering, design, development, QA, support.
• Communicate with different stakeholders such as QA, Project Managers and Product Owners
• Discover, evaluate, and implement new technologies to maximize development efficiency.
• Groom, mentor and upskill team members with modern technologies and development practices

Key Competencies:

• 5-8 Years of relevant experience in front-end development.
• At least 5-4 years of working experience with the React ecosystem.
• In-depth knowledge of TypeScript, CSS, and HTML.
• Strong proficiency in Vanilla JavaScript, DOM, Browser API’s and ES6 Features.
• Strong Knowledge of State Management with React and relevant workflows.
• Good Understanding of Modern frontend workflows with NPM, Webpack, Babel etc.
• Knowledge of modern programming paradigms like functional and reactive programming.
• Knowledge of testing frameworks including Chai, Mocha and Sinon or equivalent.
• Experience with using browser-based dev tools for trouble shooting and enhancing the performance.

Good to have skills:

• Knowledge of cloud-based services like AWS and GCP.
• Working knowledge of Video streaming and playback
• Knowledge of modern programming paradigms like functional and reactive programming.

Key Responsibilities 

• Design, develop, and deploy scalable .NET applications and microservices supporting core 

retail operations.

• Build and maintain robust integrations using Kafka, REST APIs, and middleware 

components.

• Work closely with product, POS, merchandising, warehousing, and ERP teams to translate 

business needs into reliable technical solutions.

• Optimize system performance and ensure integrations remain stable across high-volume 

retail cycles.

• Implement best practices in coding, testing, CI/CD, and cloud-native architectures.

• Troubleshoot production issues with speed and a cool head—especially when it impacts 

stores.

• Document technical designs, data flows, and integration contracts clearly.

Required Skills & Experience 

• 6–8+ years of hands-on full stack development using .NET Core / .NET 6+, C#, and 

modern frontend frameworks (React/Angular preferred).

• Strong expertise in Kafka (producers, consumers, topics, partitions, schema registry).

• Solid experience designing RESTful APIs and integrating with enterprise systems.

• Prior experience in retail technology is non-negotiable—POS, inventory, warehousing, or 

ERP exposure is essential.

• Strong knowledge of relational databases (SQL Server, PostgreSQL) and caching 

frameworks.

• Experience building scalable, distributed systems that can handle peak loads.

• Familiarity with containerization (Docker/Kubernetes) is a plus.

• Excellent problem-solving skills and the ability to work independently on a contract basis.

Nice to Have 

• Experience with message brokers beyond Kafka (e.g., RabbitMQ)

• Exposure to cloud platforms (Azure/AWS/GCP)

• Knowledge of CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins)

• Understanding of retail data models and omnichannel workflows

• Should have Worked extensively on SAP developments including the Application Design and Document for Custom development, in end to end SAP Implementation.
• Preparation of Technical Spec and Unit Test documents .
• Hands on experience and extensive knowledge on RICEF (Reports , ALE/IDOC, BDC ,Userexit /Enhancements , Script )
• Extensively worked on Data Dictionary objects (tables, structures, data elements and domains)
• Basic Knowledge on ABAP Workflow .
• Knowledge on BADI , User Exits ,BDC recording.
• Performance workbench tools like Runtime Analysis and SQL trace.
• Having good exposure to functional areas like Sales Distribution (SD), Material Management (MM) .
• Should have good analytical skills and ability to quickly grasp customer requirements and convert them into Technical specifications

Responsibilities

• Deliver end to end quality and automation independently using agile methodologies
• Translate deep insight of architecture, product, specifications into a robust test plan covering all aspects of testing including functional, reliancy, performance, load, scalability and security. 
• Evaluate & apply the latest tools, techniques and research insights to drive improvements into a world-class data analytics engine
• Develop robust test automation that is reliable and maintainable and provides accurate assessment of product quality
• Integrate test automation scripts into build system for repeatable execution
• Collaborate with other engineering and customer success functions to simulate customer data and usage patterns  to execute test runs, identify and  fix customer issues and make sure that customers get highly reliable, reliant and optimized Dremio experience 
• Analyze and debug customer issues in customer environments.
• Actively participate in code and design reviews to maintain exceptional quality and deepen your understanding of the system architecture and implementation

Basic Requirements

• B.Tech/M.Tech/Equivalent in Computer Science or a related technical field 
• 8+ years of QA/automation engineering experience on large scale distributed systems
• Deep understanding in Authentication, Single Sign-on and Identity Management systems like AWS IAM, Azure AD, Ping, Okta and Auth0
• Hands on experience in testing Role based Access Control Authorization Model in Cloud and Database Systems
• Proficiency in any of Java/C++/Python/Go and automation frameworks
• Hands on experience in integration of automation using CI/CD tools like Jenkins
• Experience in planning and executing QA/Automation tasks to completion and taking ownership of quality during a set of sprints.
• Experience in designing, implementing, executing and analyzing automated  tests for complex, production system software.
• Experience in analyzing deep product issues and following issue resolution 
• Hands on experience of working projects on AWS, Azure and Google Cloud Platform 
• Understanding of distributed file systems like S3 or ADLS or HDFS and HIVE
• Hands on experience with various Backend/UI automation frameworks and tools

• Ability to create reusable components to automate repeatable, manual activities

• Ability to write technical reports and summary and present to leadership team
• Passion for learning and delivering using latest technologies
• Excellent communication skills and affinity for collaboration and teamwork
• Passion and ability to work in a fast paced and agile development environment.

Preferred Qualification 

• Hands on experience of multi-threaded and asynchronous programming models
• Hands on experience in Data Lake and Catalog systems

About Us 

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a  new digital-first learning experience to deliver tangible career impact to individuals at scale.  upGrad currently offers programs in Data Science, Machine Learning, Product Management,  Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow. 

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most  sought-after startups in India 

• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany. 

• We were also covered by the Financial Times along with other disruptors in Ed-Tech • upGrad is the official education partner for the Government of India - Startup India program 

• Our program with IIIT B has been ranked #1 program in the country in the domain of  Artificial Intelligence and Machine Learning \

Role Summary 

This role will primarily be responsible for envisioning, defining, and owning the execution of upGrad's product design strategy. As the strategic design leader, team coach, and customer champion you'll galvanize people to solve complex problems, developing strategies, and ensuring product designers have the space to create products that deliver enduring value.  You will also lead change cross-functionally to drive better experiences and influence our company's product, operations, content, and data to unlock the unrealized wants of learners and coaches across new subjects and fields.

You’ll lead your team through the design process, help build a vision, and navigate ambiguity through partnering with research and enabling experimentation, all while mentoring, and growing a hardworking and capable design team.  

You’ll run design critiques, host collaboration & brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output and fast-paced design practice.

Roles & Responsibilities

•  Work closely with your team and other designers in defining, designing, and iterating  on product features across web and mobile platforms 
• Get out of the Office and work with research to observe the impact of your work in the real world, and take that input back to your work as a designer to be constantly improving our products.
• Invest in design standards, documentation, and processes alongside your team members to further our design practice 
•  Shape product strategy and vision together with product managers and have a significant impact across all the product teams
• Bring consistency to all the platforms and products
• Drive and support cross-team initiatives that make the Design practice better at upGrad such as improving our hiring processes, expanding our community presence,  interviewing potential new team members
• Work in the way that works for you and what you're designing, whether that's spending time sketching or jumping straight into pixels and code.
•  Work with other members of the Design team to help them deliver great work and develop their own skills. This could be as a mentor, a coach, or a collaborator. 

Skills Required::

•  7 years of Product Design experience with at least 2 years of experience leading  product design teams
• Consistent track record of leading highly collaborative cross-functional teams thought ambiguity and deliver the best products possible to our customers are an experienced mentor and coachable to give and receive honest, thoughtful,  and direct feedback that removes roadblocks encourages growth, and accelerates delivery
• Are intent on crafting psychologically optimistic spaces where your direct reports and your collaborators are confident in sharing their ideas, opinions, and reservations in order to get to the best customer-focused solution
• Experienced recruiting, hiring, and retaining multi-disciplinary design teams
• Ability to understand complex feature sets and their dependencies while being able  to deliver a design strategy that accounts for capabilities and limitations of the product 
•  Methodology rich, including standard approaches for design deliverables including  user journeys, research plans, mocks, prototypes, documentation, and quality checks 
•  Have the ability to communicate research findings and design decisions openly and  confidently, regardless of the audience  
• Have partnered with research teams or led research experiments to validate and  inform product thinking 
• Have a proven history of partnering with engineering in a continuous delivery environment

Responsibilities Include

You will break down business opportunities and problems into software solutions. You will work closely with the CTO to help product and marketing stakeholders distill the product vision and roadmap, into a technology vision. You will be responsible for the evolution of an already bleeding-edge highly distributed systems at the back-end, and would need to work with front-end architects to come up with the best user experience for the gaming platform. You will be required to make decisions quickly, and work under strict timelines. You would lead technology strategy through analysis of market trends and product requirements. You would help set coding guidelines and help bring the most modern tools to keep engineering processes most efficient.

Requirements

• B.E/MS in Computer Science or equivalent.
• 10+ years or more of progressive software technology experience with at least 3 years in an architectural role.
• Completely hands on with technology and architecture. Start-up experience is a huge plus.
• Ability to quickly prototype and demonstrate technology value adds and educate + drive adoption within the extended technology team
• Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
• Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
• Work with engineering leadership to setup and manage processes.
• Track record of thought leadership and out of the box thinking in the technology arena.
• Ability to work efficiently in an entrepreneurial and in a start-up environment
• A Java/Spring/Akka, Javascript or Golang rockstar.
• Deep and hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc.
• Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
• Building quick PoCs and full-fledged solutions with various AWS managed services would be a big plus.

We are looking for programmers with a keen eye for design for the position of Front End Developer. Front end Developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency and maintaining brand consistency across all web pages, among other duties.

Front End Developers are required to work in teams alongside Back end Developers, Graphic Designers, and User Experience Designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

• Determining the structure and design of web pages.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design.

• Degree in Computer Science or related field.
• Understanding of key design principles.
• Proficiency with HTML, CSS, JavaScript and jQuery.
• Understanding of server-side CSS.
• Experience with graphic design applications such as Adobe Illustrator.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.