Salesforce CPQ Architect

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

Job Role- Fashion Consultant-(0-2 years)

Job Timings-Rotational

Working Days-6 Days (Weekends are working and between Mon-Fri (one day leave)

· Provide Style Advice:

Guide clients in choosing clothing and accessories that suit their body type, personal style, and occasion, while staying current with fashion trends.

· Curate and Coordinate Outfits:

Select and assemble outfits that reflect the client's preferences, brand image or seasonal trends.

· Support Sales In retail or brand settings, help drive sales by offering personalized styling services and ensuring that store visuals align with fashion trends and customer expectations.

We are looking for a highly motivated sales professional to join our fast-growing EdTech company. The ideal candidate will have a strong background in sales, particularly in the education sector. Responsibilities will include identifying and reaching out to potential clients, conducting product demonstrations, closing sales, and maintaining client relationships. The ability to work independently and meet or exceed sales targets is essential. A passion for education and technology is a plus.

Key Responsibilities:

- Identify and reach out to potential clients in the education sector

- Conduct product demonstrations and presentations to showcase the benefits of our EdTech solutions

- Close sales and negotiate contracts with clients

- Maintain strong relationships with existing clients and provide ongoing support

- Work independently to meet or exceed sales targets

- Stay up-to-date on industry trends and market developments

Qualifications:

- At least 1 years of experience in sales, specifically in the education sector

- Excellent communication and presentation skills

- Proven track record of meeting or exceeding sales targets

- Ability to work independently and manage a sales pipeline effectively

- Passion for education and technology

- Bachelor's degree in Business, Marketing, or related field

If you are a results-driven sales professional with a passion for education and technology, we want to hear from you. Apply now to join our dynamic team and help us revolutionize the EdTech industry!

We’re looking for an experienced AI Developer to join our team and drive the design, development, and deployment of advanced computer-vision and LLM-based solutions. You’ll build real-time object detection & tracking pipelines (LLM, YOLOv8/11), develop face-recognition models on video feeds with LLM support, and manage GPU-powered server infrastructure end-to-end.

Key Responsibilities

• Model Development & Optimization
• Design, train, and fine-tune LLMs, YOLOv8/11 models for multi-class object detection.
• Implement face-recognition pipelines leveraging state-of-the-art LLMs and embedding techniques.
• Optimize inference speed and accuracy for real-time video processing on GPUs.
• Video Analytics & Tracking
• Develop multi-camera object-tracking algorithms across disparate video sources.
• Integrate OpenCV, DeepSORT (or similar), and custom tracking logic for robust performance.
• Infrastructure & Deployment
• Provision and maintain Linux servers with SSH, Docker, and GPU drivers (NVIDIA CUDA/cuDNN).
• Automate CI/CD pipelines for model training, evaluation, and deployment.
• Monitor GPU utilization, troubleshoot performance bottlenecks, and ensure high availability.
• Collaboration & Documentation
• Work closely with product managers, data engineers, and front-end teams to integrate AI services via REST/gRPC APIs.
• Write clear technical documentation, API specs, and best-practice guides.

Required Qualifications

• Bachelor’s or Master’s in Computer Science, Electrical Engineering, or related field.
• 2-3+ years hands-on experience with:
• YOLOv8 or YOLOv11 (training, inference, transfer learning)
• Face recognition frameworks (InsightFace, FaceNet, ArcFace) and LLM embeddings (e.g., Hugging Face Transformers)
• Python ecosystem: PyTorch/TensorFlow, OpenCV, NumPy, scikit-learn
• Strong Linux skills: server provisioning, SSH, shell scripting.
• Proficiency in managing GPU servers (NVIDIA CUDA, Docker GPU containers)
• Experience deploying models in production (AWS/GCP/Azure or on-prem clusters).

Preferred Qualifications

• Familiarity with video-streaming protocols (RTSP/WebRTC).
• Knowledge of microservices architecture and API gateways.
• Exposure to MLOps platforms (MLflow, Kubeflow).
• Strong debugging, profiling, and performance-tuning abilities.

• Firmware Design and Development experience on different micro-controllers.
  
• C/C++ programming
  
• Linux Commands Operating System Concepts
  
• board bring up, embedded software, Kernel Build, Yocto
  
• Shell scripting Networking Concepts Openwrt OS Concepts
  
• Must have good Communication and Presentable skills.
  
• Experience on any Wifi, Bluetooth, GSM modules is a plus.
  
• Design, develop, code, test and debug system software.