
About SBB Engineering Pvt Ltd
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What we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do everyday?
As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.
Ok, you're sold, but what are we looking for in the perfect candidate?
Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:
- Strong expertise in backend systems, including design principles and adherence to good coding practices.
- Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
- Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
- Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
- Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
- Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
- Ability to respond to data requests and generate reports to support data-driven decision-making.
- Active participation in code reviews, automated testing, and quality assurance processes.
- Experience working in a scrum-based agile development environment.
- Commitment to staying updated with technology standards, emerging trends, and software development best practices.
- Strong verbal and written communication skills to facilitate collaboration and clarity.
Requirements*:
- A minimum of 5 years of experience in developing scalable products and applications.
- Must Have Bachelor's degree in Computer Engineering or related field.
- Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
- Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
- Practical knowledge of in-memory data stores like Redis or Memcached.
- Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
- Proficiency in using version control systems like Git.
- Strong communication skills and the ability to collaborate effectively in team settings.
- Self-motivated with a strong sense of ownership and commitment to delivering results.
- Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
- Knowledge of web servers like Nginx/Apache is considered a valuable asset.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Tell me more about Haptik
- On a roll: Announced major strategic partnership with Jio.
- Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
- Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
- Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015.
- Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers.
- Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things!
Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc
Key Qualifications :
- At least 2 years of hands-on experience with cloud infrastructure on AWS or GCP
- Exposure to configuration management and orchestration tools at scale (e.g. Terraform, Ansible, Packer)
- Knowledge in DevOps tools (e.g. Jenkins, Groovy, and Gradle)
- Familiarity with monitoring and alerting tools(e.g. CloudWatch, ELK stack, Prometheus)
- Proven ability to work independently or as an integral member of a team
Preferable Skills :
- Familiarity with standard IT security practices such as encryption, credentials and key management
- Proven ability to acquire various coding languages (Java, Python- ) to support DevOps operation and cloud transformation
- Familiarity in web standards (e.g. REST APIs, web security mechanisms)
- Multi-cloud management experience with GCP / Azure
- Experience in performance tuning, services outage management and troubleshooting
• Software Design and Development: Lead and contribute to the design, architecture, and development of software applications within the "I" domain. Collaborate with cross-functional teams, including software developers, hardware engineers, and product managers, to define requirements and specifications for software projects. • Technical Leadership: Provide technical leadership and mentorship to junior engineers, guiding them in best practices, code reviews, and troubleshooting complex technical issues. Act as a subject matter expert in software design principles, programming languages, and development methodologies. • System Integration: Collaborate with other engineering teams to integrate software components with hardware systems or existing software infrastructure. Ensure seamless integration and compatibility of software modules. • Code Review and Quality Assurance: Review code written by other team members to ensure adherence to coding standards, performance optimization, and maintainability. Perform thorough testing and debugging to identify and resolve software defects. • Documentation: Create and maintain technical documentation, including design documents, architecture diagrams, and user manuals. • Research and Innovation: Stay abreast of the latest industry trends, emerging technologies, and best practices related to the "I" domain. Evaluate and recommend new tools, frameworks, and technologies that can enhance the software development process and product performance. • Project Management: Collaborate with project managers to define project scope, estimate effort, and plan development timelines. Ensure projects are delivered on time and within budget, meeting the specified quality standards.
Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?
●Being a mentor and guide, who potential learners can look up to for career advice.
● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.
●Carrying weekly enrolment/revenue and collection targets.
●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.
● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?
● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.
●Rockstar sales performers with proven track records.
● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.
● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.
● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
●Passion for always delivering the highest levels of customer service.
●Basic proficiency in MS Office Suite is required.
What are your deliverables / KPI's?
●Minimum of 100+ Dials every day with 40+ Connects.
●2 hours of talk time on an average per day & 1 Video Session
●2 enrolled students per week.
●Weekly revenue targets to be met consistently.
- Having good experience to manage PPC campaign for Google, Linkedin and Facebook
- Develop strong and innovative digital marketing strategies, using SEO, PPC
- Drive traffic to company pages and generate interest in company products and services
- Create engaging written, graphic, and video content while staying up to date on the latest marketing technologies and social media especially in Linkedin, Google and Facebook
- Having good communication skills to attend overseas client meetings
Responsibilities:
- Initiating partnerships with new Restaurants and actively managing existing relationships, being their P.O.C. for Spicywagon
- Sustaining and growing the relationships which translate to a growth in restaurant base and revenue for the city
- Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) and advising them on issues related to the market and offering solutions on the same
- Conducting promotional events & marketing activations in conjunction with the internal teams
- Managing the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and advising management on maximizing business relationships, and creating an environment where customer service can flourish
- Being the face of Spicywagon in the market and standing up for the values we believe in.
Preferred Candidate:
- Graduate with 0-3 years of experience in Business Development, Sales or Account Management
- A competent decision-maker with the ability to develop, own and build a strategic plan for the business
- Confident, Pleasing, and Go-getter personality
- Effective communication skills
- Attitude & Aptitude for Sales
- A Team player
• 3+ years of software development experience on web applications
• Experience in working in an onsite and offshore development model
• Must have hands-on design and development experience in Cloud (GCP/AWS/Azure), Kubernetes, Microservices,
Java, J2EE, Spring/Boot, Hibernate, JUnit and Integration with front end via rest interfaces.
• Must have Hands-on experience in Multi-threading, Non-blocking IO, Kafka, JMS
• Strong integration background required. Experience with Microservices, REST, JSON and APIs is required
• Experience with as many of the following is highly desirable: Tomcat, Node.js, XML, XSLT, XPath, Web Services,
MongoDB, MYSQL, and query performance tuning
• Experience with code management and continuous integration techniques and tools such as Maven, Gradle, Github,
JMeter, Jenkins, NPM etc. is highly desirable
• Experience building complex software systems that have been successfully delivered to customers
• Strong Computer Science fundamentals and working knowledge in data structures, algorithms, problem-solving and
complexity analysis
• Knowledge of professional software engineering practices and best practices for the full software development life
cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and
operations
• Proven ability to troubleshoot issues in production including root cause analysis
• Self-directed and capable of working effectively in a highly innovative and fast-paced environment
• Experience with Agile software development in a UNIX/Linux environment
• Experience with system architecture/design
Job Summary
Immediate vacancy for fresher male & female candidates for Kolkata Howrah hooghly durgapur Mednipore Location.
Should be smart & Presentable
Its Full time & Permanent job.
Responsibilities and Duties
Maintain good relationship with the walk in customer in the bank branch
Move towards to high value customer for SBI bank Product & its benefit
KYC updation of SBI cards
No Field work
In House banking job
Note : Work inside the SBI bank work for SBI bank under company payroll
Key Skills
banking job, fresher, freshers, back office, backend, HS pass, data entry, bank job, finance, reception, front dest, customer care, HS pass, Undergraduate, Sales job, marketing job
Required Experience and Qualifications
HS pass or 10+2
good communication skill
Should be smart & Presentable
Age 18-32 years

