Sales Specialist

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

About Us: 

At Growisto, we provide simplified solutions to complex business problems. Our strategies have helped companies build pathways to reach and earn their customers, the right way. As a team, we are obsessively passionate about technology and data and see it as an opportunity for digital growth. Nothing gives us a bigger kick than boosting sales!

Objectives of this role:

We believe that HR is not a support function but is the core part of our business. We are looking for a person who can join our core team to help us grow the business further. With the increase in team size, we do feel the need of the expertise of an experienced person to achieve the following objectives:

1. Building the culture of the company and retaining it as we scale up further
2. Our policies are people-friendly
3. The team is motivated and committed
4. Hiring the right people
   
   

This role is about taking complete ownership of the above objectives.

Roles and responsibilities:

Although the roles and responsibilities will be governed primarily by the objectives mentioned above, here are the few activities which will surely be part of the role:

• Collaborate with senior leadership to understand the organization's goals and strategy related to HR planning, recruitment, employee engagement and development, C&B, Learning and Performance Management
• Plans, leads, develops, coordinates and implements policies, processes, training, initiatives and surveys to support the organization’s human resource compliance and strategy needs
• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; Learning and organizational development
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system
• Monitors and ensures the organization’s compliance laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
• Maintains knowledge of trends, best practices in human resources and employment laws. Applies this knowledge to communicate changes in policy, practice, and resources to management
• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management

• Timely receipt and processing of telecom orders and changes to services (i.e. device orders, service plan changes) via provider portals or email.
• Data maintenance in the system as well as resolving data issues.
• Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system.
• Track work tasks and status in the system
• Follow a set process for processing customer orders within contracted SLA’s
• Utilize internal help desk software systems to accurately document all support activity
• Work closely and cross collaboratively with client internal Operations department

• Excellent communication skills
• Comfortable to work in night shifts
• Exposure to global customers
• Good team player

• Should have a good experience selling IT sales services in the USA/Europe region
• Should have knowledge of IT services like Web services, Cloud Services, Mobile Technology.
• Experience working in B2B Sales
• Create and implement sales strategies in line with the company's growth objectives
• Managing prospective client relationships through all phases of the sales cycle
• Developing and maintaining strong professional relationships with global accounts, to maximize sales
• The ability to write reports and proposals
• Comfortable working in different time zones to connect with our target audience
• Experience working with end-to-end sales from lead generation to lead conversion.
• Proven track record for closing new deals with both large and mid-size companies
• Knowledge of Demand generation
• Lead generation skills for IT services projects
• Develop and execute strategies to expand inbound lead/demand generation
• Must have good working experience in Upwork, Freelance.com, PeoplePerHour
• Good communication skills verbal as well as written is must

Responsibilities:

• Executing implementation of strategic and operational SEO Strategies- On-Page, Off-Page & Technical SEO
• Performing an in-depth page analysis using various SEO tools & extension- Search Console, Analytics, SEMrush, Ahrefs, etc
• Performing technical and On-Page SEO analysis to identify and execute website optimization strategies to boost organic traffic and conversions
• Executing and monitoring data based on SEO targets and timelines- KPIs and OKRs in alignment with business strategy
• Coordinating with internal and external stakeholders across the organization to get things done on time
• Staying on top of SEO news, Google Updates and so on and implement them in relevant day-to-day activities
• Creating optimized content for product pages and blogs in lines with SEO best practices that can break the clutter online 
• Doing competitive analysis to fill in the SEO and content gaps for various product and landing pages
• Find out-of-the-box topics based on competitor analysis, trending topics, and various SEO tools

Requirements:

• 0-1 years of experience
• Basic analytical mindset for understanding SEO KPIs and handling Data
• Excellent in English verbal and written communication skills
• Comfortable in writing and editing content
• Comfortable with technical analysis and adept at learning things quickly
• Knowledge of Excel and Google Sheets- formulas, formatting, etc
• Adept with basic formatting, eye for detail, thorough research and analysis
• Proactive, responsible, hard-working, and diligent
• Ability to meet deadlines

Skills Required: Analytical Skills, Strategic Thinking, MS Office, Fluent in English, Writing Skills

If you want to learn and implement in-depth organic marketing, churn out SEO-friendly pages, have an eye for detail, and if data analysis does NOT scare you off- we'd love to meet you! 

We are searching for a committed, deadline-driven sales intern to join our excellent sales team. The sales intern will complete all tasks assigned by the manager, which may include conducting market research, identifying business opportunities, managing email campaigns, generating sales leads, making cold calls, participating in meetings, and assisting the Sales department wherever possible. You should be able to take instruction, but also work unsupervised when required.

To be successful as a sales intern, you should be willing to learn as much about the company as possible and be able to spot opportunities that have been overlooked by others. Outstanding sales interns are problem solvers who know the value of building lasting, professional relationships with clients.

Sales Intern Responsibilities:

• Working closely with the manager or assigned staff member, and completing all allocated tasks.
• Conducting desktop research, or gathering information through surveys or speaking to clients and staff.
• Attending and participating in meetings, workshops, events, and exhibitions.
• Liaising with clients, vendors, and suppliers on behalf of the company's managers.
• Updating documents and sales records.
• Reviewing sales performance against sales targets.
• Observing and carrying out sales processes.
• Identifying potential weaknesses and offering improvement suggestions.
• Assisting managers with negotiations.
• Keeping a log of everything learned and delivering presentations to staff and other stakeholders.

Sales Intern Requirements:

• High school diploma or similar.
• A degree in marketing, business or similar may be required.
• Basic understanding of different Sales & marketing techniques
• Excellent verbal and written communication skills
• Ability to work alone or as part of a team.
• Ability to cope with rejection.
• Superb interpersonal skills.