
quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center

About Office Beacon LLC
About
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We are looking for an experienced Quality Automation Lead to drive end-to-end test automation strategy, framework development, and quality engineering initiatives. The ideal candidate should have strong expertise in Python, Robot Framework, UI/API automation, CI/CD integration, and AI-enabled testing practices.
Key Responsibilities
- Design and maintain scalable automation frameworks using Python and Robot Framework.
- Develop and execute UI and API automation test suites.
- Integrate automation into CI/CD pipelines using Jenkins.
- Implement AI-driven testing approaches for intelligent test generation and validation.
- Collaborate with Engineering, Product, and DevOps teams to ensure high-quality releases.
- Mentor QA engineers and establish automation best practices.
Required Skills
- 7–10 years of automation testing experience.
- Strong expertise in Python and Robot Framework.
- Hands-on experience with Selenium and/or Playwright.
- Experience in API automation (REST APIs, OpenAPI/Swagger).
- Good knowledge of Jenkins, CI/CD pipelines, AWS, and Docker.
- Strong analytical, problem-solving, and leadership skills.
Good to Have
- Experience with AI-enabled automation and intelligent testing.
- Exposure to IGA/IAM domain.
- Knowledge of Postman, Allure Reports, observability tools, and quality dashboards.
Hiring: IT Operations & Helpdesk Engineer (3–5 Years)
📍 Location: [Bangalore / Hybrid]
We are looking for a hands-on IT Operations Engineer who will anchor our internal IT helpdesk while managing servers, backups, DR drills, and cloud infrastructure. This role is responsible for day-to-day IT stability across endpoints, servers, and Azure environments.
Key Activities
Internal IT Helpdesk (Primary Anchor)
· Act as the single point of contact for internal IT support.
· Resolve L1/L2 issues (laptops, OS, network, access, software installs).
· Manage onboarding/offboarding IT setup.
· Track tickets, SLAs, and recurring issues.
Infrastructure & Servers
· Install and maintain Windows & Linux servers.
· Maintain the centralized IT asset inventory.
· Support manual and automated application deployments
· Handle patching, upgrades, performance monitoring.
Cloud Administration (Azure)
· Manage VMs, storage, networking.
· Maintain access controls and security configurations.
Backup & DR Readiness
· Manage and test backup processes.
· Conduct periodic DR drills to support organizational continuity standards.
· Maintain recovery runbooks and documentation.
What We’re Looking For
· Strong Windows Server & Linux hands-on experience.
· Experience managing Azure Cloud infrastructure.
· Practical backup & restore execution experience.
· Strong troubleshooting mindset.
· Process-driven and documentation disciplined.
· Comfortable working with DevOps & Cyber Security teams.
Impact of This Role
· Stable internal IT operations.
· DR-tested infrastructure.
· Reduced downtime and faster issue resolution.
· Strong operational hygiene in a growing environment.
We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.
Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.
• Formal design training with an incredible eye for detail and obsessive appreciation for
typography, design and layout
• Demonstrated mastery of the Adobe Creative Suite
• Excellent organisational, collaboration, and communication skills
Lead the overall design vision that enhances our business goals across the company.
• Develop your own toolbox of processes and techniques to identify problems and generate
creative solutions.
• Mentor and coach team members and challenge them to perform at their best.
Requirements:
- We are looking for young Dynamic who got a Flair for Marketing and Bidding.
- Good in communication skills and good emailing etiquette.
- Extensive experience in Cold Calling and Lead generation for International Markets such as US / UK / Europe.
- Should have an experience to bring IT services Projects.
- Excellent interpersonal, communication and presentation skills.
- Exceptionally skilled at forging long-term relationships.
- Ability to develop good relationships with current and potential clients.
- Excellent leadership and communication skills.
- Experience in project management and/or sales.
- Knowledge of productivity tools and software.
- High attention to detail and a focus on fact-based decision making.
Skills:
- Should have Extensive command of the English language.
- Deep understanding of content marketing principles, approach, and execution.
- Should be able to work and deliver quality SEO-based content in a fast-paced and dynamic environment
- Should be able to develop and implement a content strategy that encourages high levels of engagement.
Experience: 2 - 5 years
Talents from Product/eComm/Internet firms Only
Key Skills: Spring boot, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr, Design Patterns, Java, Distributed systems, AWS
Looking for team members passionate about building platforms for next billion users and re-imagine the e-commerce for mobile-first users. You will be building solutions for personalization, logistics, search & discovery, payments, fraud prevention, and scalability that works and solve problems elegantly
Responsibilities:
• Develop server-side components, REST APIs
• Assume ownership for existing and new modules including design, development, and unit testing for enhancements of existing modules and development of new modules.
• Analyse problems logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems where solutions may be of a precedent-establishing nature.
• Lead the design and architectural improvements
• Participate and collaborate with team members in design discussions, determines areas of complexity, potential risks to successful implementation, suggest enhancements to architecture, implement POCs, and enhance application.
• Reduce technical debt with quality coding
Requirements:
• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field) from IITs and Premier Engineering College.
• Excellent Object Orientation, coupled with excellent problem solving and debugging skills.
• Highly skilled at Java and related technologies, including Java Frameworks like Spring-boot or Drop wizard, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr.
• Must have hands-on experience in building scalable and secure back end systems.
• Have hands-on experience with systems that are asynchronous, RESTful and demand concurrency
• Good to have knowledge of best software engineering practices for all stages of the software development life cycle, including coding standards, code reviews, testing, deployment.
• Experience level: 2-5 years of software development experience in Java with web architecture and scalable design








