quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center
About Office Beacon LLC
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Job Description:
We are seeking a skilled Software Developer to join our growing team in Cybercity. The primary responsibility of this role is to deliver a fully functional application based on Figma designs. While API integration is not an immediate requirement, it will follow later in the development process. The chosen candidate will work with React and Redux for the frontend development and utilize dotnet 8 API backend.
Key Responsibilities:
- Translate Figma designs into a fully functional and responsive web application.
- Develop the frontend using React and implement state management with Redux.
- Ensure the application meets design specifications, including UI/UX requirements.
- Collaborate with the team to plan and execute the development process effectively.
- Write clean, maintainable, and efficient code.
- Perform thorough testing and debugging to identify and resolve issues.
- Document the codebase and provide clear code comments for future reference.
- Work closely with the team to coordinate API integration when it becomes necessary.
- Work closely with the DevOps and QA team to ensure the application deploys and runs as expected.
- Stay updated with industry best practices and technologies in software development.
Qualifications:
- Proven experience in developing web applications using React and Redux.
- Strong proficiency in JavaScript and ES6+.
- Experience with version control systems (e.g., Git).
- Ability to work independently and as part of a collaborative team.
- Attention to detail and a commitment to delivering high-quality code.
- Excellent problem-solving skills and a proactive attitude.
- Effective communication skills.
- Familiarity with Figma or other design tools is a plus but not mandatory.
- Familiarity with Dotnet for API development is a plus but not mandatory.
As an IT Product Sales Person at UTS, you will play a pivotal role in driving the growth of our IT product sales within the Chennai region. You will be responsible for identifying and targeting potential clients, understanding their IT requirements, and presenting them with tailored solutions from our product portfolio. Your role will involve building and nurturing client relationships, collaborating with the sales team, and contributing to the achievement of revenue targets.
Job Description: Social Media Specialist
We are looking for an experienced and creative Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.
- Develop, implement and manage our & clients’ social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices and technologies
- Use social media marketing tools
- Work with copywriters and designers to ensure content is informative and appealing
- Collaborate with Marketing, Sales and Product Development teams
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create a strong network
- Provide constructive feedback
Key Qualifications :
- Bachelor/Masters.
- Experience of 1-2.years
- Willing to learn
- Knowledge of Google Adwords, Facebook Ads Manager & Google Analytics is a must.
Required Skills :
-
Writing well-designed, testable and efficient code.
-
Development of the website
-
Debugging and removal of errors.
-
Should have worked on .Net, C#, Jquerry, SQL Server
-
Additional knowledge on WordPress and MVC preferred
-
Gathering and evaluating user feedback.
-
Working as a part of a dynamic team to deliver winning products.
-
Providing code documentation and other inputs to technical documents.
-
Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review.
-
Troubleshooting and debugging to optimize performance.
The Profile
-
Strong experience in Angular
-
You are highly goal driven and work well in fast paced environments
-
You possess strong analytical skills and are comfortable dealing with numerical data
-
You are adaptable and thrive in changing environment
. Work on Angular 6+
-
Good communication, Report to USA manager
-
Remote work
-
Expert with Git, PR
Our client works as a marketing platform for news publications that helps businesses engage their readers using push notifications. They help their clients to engage their users with relevant conversations across channels through products such as web push notifications, mobile app notifications and messenger notifications. Their main focus is on editors and audience managers to help them with relevant features to drive audience loyalty.
Headquartered in Bellevue, Washington, our client was founded in 2016 by an IIT, Bombay graduate. With regards to recognition, they have won NASSCOM Emerge 50 Awards 2020.
As a Sales Lead - India, you will be responsible for driving the planning and implementation of the company's sales strategy among the online media publishers in India.
What you will do:
- Managing a sales funnel and outreach to the publishers, which would include cold outreach as well as inbound leads driven by marketing
- Driving sales opportunities in India among the large enterprise and mid size publishers and also creating new opportunities with existing customers
- Working with cross-functional teams like Account Management, Marketing, Research, and Product Teams to achieve your annual targets
- Creating quarterly strategic and tactical sales plan for the region to achieve aggressive targets and expanding our customer base along with the Business Lead
- Building and managing strong pipeline of prospective customers and providing accurate sales forecast
- Driving key sales strategy components
- Owning and managing end to end sales cycle from lead prospecting to closure
- Educating the customers on the company's value proposition
- Identifying and closing sales opportunities in your designated territory
- Developing new relationships within the publisher ecosystem so as to build a pipeline of potential customers
- Managing your pipeline through CRM Solution used in the organization
- Coordinating with marketing, account management, & product team for customer connects & other initiatives
- Ensuring feedback flow in the system to various teams from the customer
- Creating proposals as per client needs
- Selling the platform to meet the monthly and quarterly targets
- Ensuring 100% discipline to CRM and reporting
Desired Candidate Profile
What you need to have:- Master’s degree in Business Administration or similar field
- 6+ years of overall experience must include minimum of 4+ years of experience in selling to news media publishers
- Selling experience in SaaS or Ad tech products to large media publishers in India
- A good understanding of the Indian Digital Publisher ecosystem and must have experience of working with them
- Good communication skills both verbal and written, with a strong consultative selling approach
- Ability to make cold calls and demonstrate the product in face to face meetings or over a call
- Experience in creating own leads pipeline in previous role
- Experience of talking to CXOs and ability to strike a conversation
- Sound Understanding of the Digital industry – Trends, Up-coming Technology changes
- A track record of working effectively across different internal departments
• At least 3 years of experience in Kotlin, MVVM, Java, and Retrofit
• Ability to take up ownership of tasks, as well as work in a team
• B.Tech/M.Tech/MS degree in Computer Science, or a related stream, from a premier
institute
• Passion for programming, and learning new tools & technologies
Our client is an Innovative B2B Saas company which focuses on integrating technology into solving regulatory compliance, privacy, cyber security and financial issues management. Founded in 2009, as a technology service provider, it aimed to specialize in digitalizing and transforming the enterprise systems, data and processes of professional service companies by providing in depth computer system design and related services.
Revenue earned by the client as on 2020 is $13.6 Mn and also has partnered with almost 50% of top 20 companies. They have been showing a significant growth of over 30% in the last few years.Their client base has over 300+ customers and 3 lakhs + users comprising big 4s and major Companies worldwide.
They are located in Chicago, London, Mumbai, Pristina and Philadelphia.
As a HR & Recruiting Manager, you will be responsible for day-to-day HR operations of the company.
What you will do:
- Managing the recruitment efforts including actively recruiting for open positions across offices and partnering with external recruiters to ensure headcount needs are met
- Posting and tracking jobs on various sites
- Coordinating with external recruiters
- Actively scouting new candidates from social media websites such as LinkedIn, Facebook etc.
- Conducting and screening interviews and coordinating with departments for second level interviews
- Preparing offer letters and appointment letters, performing background checks
- Coordinating onboarding process with internal teams
- Leading the company employee relations activities including performance management programs; utilizing systems/tools that support the business objectives as well as general employee feedback including during onboarding and off-boarding
- Managing employee health and other benefits, partnering with benefits companies regularly and lead annual open enrollment
- Maintaining accurate records for employee transaction in the HRIS and company policies while maintaining compliance with applicable laws
- Supporting operational training program; providing feedback and recommendations to trainers, and periodic monitoring of training materials, content, and format
- Conducting annual performance review of employees and coordinating with Managers
- Performing other HR operations such as employee performance improvement, terminations, promotions, employee grievance and career growth plan, updating employee handbook
- Understanding of various roles in a software product company is a plus
Desired Candidate Profile
What you need to have:- At least 4+ years of experience in HR and recruiting
- Prior experience of working with modern software product or services companies
- Experience working and collaborating with team globally
- Experienced software developer with extensive knowledge of software development and agile methodologies, building responsive web applications using PHP, HTML/CSS, AngularJS, Web Services, and. NET.
- Good to have Healthcare domain experience.
- Ability to clearly understand requirements and translate them to software.
- Review business requirements, identify gaps, and assist in authoring functional design documents.
- Analytical mind with problem-solving aptitude.
- Proactive and self-starter requiring minimal supervision, who can collaborate with multiple stakeholders in the company.
- Proficiency in relational databases like MySQL, MS SQL Server, and/or Oracle and web servers like IIS/Apache.
- Knowledge of cloud technologies (AWS, Azure, Google cloud), container, and virtualization will be a big plus.
- Familiarity with Continuous integration (Jenkins/Hudson), automated testing, and version control (GitHub, SVN).
- Knowledge of 3 rd party libraries and APIs, modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
- Awareness of secure coding practices and standards.
- Knowledge of Single-Sign-On using OAuth 2.0/SAML/OID/JWT would be a definite plus. Above all, you should love to build and ship products that real people use every day!
Roles and responsibilities:
- An ideal candidate will exhibit the following traits:
- Manage and support the existing development platform on PHP and AngularJS
- Adapt and work on distributed technology stacks.
- Implement multi-tenancy scalable architecture
- Work with BAs to define or elaborate business software requirements.
- Design and build responsive and usable interface (UI/UX) for mobile applications through appealing, visual design.
- Take ownership of product features and work closely with stakeholders to ideate and rapidly release minimum viable product or mobile app solutions across healthcare products.
- Extensive experience with SDLC phases including Agile methodologies.
- Assist in designing client-side and server-side architecture.
- Perform code reviews, validation, and verification testing.
- Knows the use of version control software (GIT).
- Document technical design and unit test plans.
- Provide technical support to US customers during production issues
- Must have experience in working with multiple & small teams.
- Evaluate security and regulatory requirements.
- Proactively communicate in providing status reports and report blockers.
- Debug code, solve incidents and defects.
- Develop well-managed, high-quality, scalable and reusable code.
- Should have excellent English (both verbal and written) skills.
- Should have excellent interaction and client communication skills.
- Solve technical challenges and take pride in their solutions and code.