quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center
About Office Beacon LLC
About
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Job Title:- Product Manager - SAAS/TECH
Job Location:- Gurgaon
Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using qrata’s talent marketplaces. To sign-up please visit Qrata Talent Sign-Up
We are currently scouting for Product Manager - SAAS/TECH
My Client Story
My Client is an all-in-one ecommerce logistics platform using modern software to provide fast and affordable fulfilment. Brands of all sizes — use Company full-service solution to store inventory at warehouses near their customers and ship orders with the Company carrier network to improve transit times and shipping costs. Companies deep integration with sales channels enables brands to earn prime like badges to accelerate their sales
s an amalgamation of enthusiastic and genius people working on a remarkable concept, making headway in this industry. It would not only provide you a scope for professional and personal growth but would also provide you a lot of avenues to experiment with and expertise in your skills.
Job Description: -
Looking forward to onboard a committed Product Manager who is motivated enough to combine his analytical, communication and managerial skills in order to administer our customers in the best possible manner. The product manager would be responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering, sales, marketing and support teams to ensure revenue and customer satisfaction
What you will do:-
You are required to:
1. Responsible for the full product lifecycle, from writing specifications, working across multidisciplinary teams: design, art, and engineering to launch core features within our existing and new products
2. Manage the planning, scoping, execution and delivery across multiple projects
3. Over viewing the technical implementation of product development
4. Defining the product architecture, modules, interfaces, and data for a system to satisfy specified requirements
5. Exhibit sound product discernment, ability to formulate product strategy and present clear measurable objectives that will lead to achieving our business goals
6. Expected to provide valuable input into business cases based on in-depth data analysis and demonstrate how that analysis impacts key product metrics
7. Run prioritization and trade-offs among customer experience, technical constraints and business drivers
8. Expected to develop a deep understanding of our users: their problems, their needs, their desires
9. Creating product design prototypes
10. Writing and building rich content/user manuals help guides and documents
11. Leading and interacting with cross-functional teams, including product design and engineering
Skills you bring to the table: -
1. A very keen product sense exhibited through decisions in the past
2. Astute customer understanding; a very customer-focused approach to solving the problem
3. Long-term thinking around creating product and execution road maps
4. Data-oriented approach, a key eye for numbers, market insights and an appetite for business context and metrics. 5. Flawless communication skills, the ability to articulate and evangelize product vision, strategy priority and compellingly go to market plans
6. Owner mentality; willingness to take initiatives, the accountability to dive closure
7. Tenacity and grit; the ability to hustle and get things done even over a stretch
8. The ability to collaborate with cross-functional teams yet the assertiveness and and influence to rally people around the right products
What Makes you Eligible?
You are where our search ends, if you hold:
1. Excellent balance of organization and people skills, project management, and a “thirst for the new”
2. Technical Background with 1+ year of experience in the software industry, in roles relevant to project/ program management
3. Experience in working with software development with scrum methodology and Agile framework
4. Work experience on the IT industry is preferred
5. Good exposure to SaaS based tools
6. Hands on experience on Jira, Confluence or any other product management tools
7. Quick grasping and self-learning skills
8. Excellent communication and teamwork skills
Skills Required:
- 3+ years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.
About Siloho:
SILOHO began its journey as a comprehensive home furnishing brand and today has transformed into a one-stop solution for all your home furnishing requirements.
SILOHO is the brainchild of Shan Gehlot and Pranshu Sharma, both Engineers and Graduates of the Indian Institute of Technology, Bombay. With extensive experience in technology, real estate, and home furnishings, the partners at SILOHO employ razor-edge technology to help clients envision and furnish interior designs of their ideal homes within a cost-effective budget.
We have a strong team of heads and hearts, working tirelessly to design homes that reflect our client's personalities. We have also expanded our scope of service with affordable interior designs, customized visualization with 3D software along with a full package with tailored costs, and administering the hand-over process for a smooth transition.
About The Job
We're seeking a skilled project management specialist to conduct modular focused residential interior fit-out projects in partnership with the design and site delivery teams.
4 Tier Essential Responsibilities:
Administrative:
- You will coordinate communication and foster collaboration between all the stakeholders of the assigned project.
- You will also work closely with the design team, production operations team, logistics team, and installers to ensure a high standard of execution and customer experience.
Project Management:
- You will be accountable for project deliveries, and managing the overall building of interior projects assigned.
- You will help in defining and implementing criteria for quality, cost control, and timely management of the projects in the region.
- You will be liable for guiding and managing coordination with the vendors and business partners throughout the project lifecycle.
Execution:
- Coordinating with the design professionals, consultants, and clients while successfully directing the Site Supervisors, Estimator, and other construction-related personnel in planning, coordinating, and safely completing the work by the contract documents schedule, and budget.
- You will ensure that the designated projects are completed within the timetable while satisfying client needs, quality parameters, and design guidelines.
- You will also serve as the point of contact for escalations between the Client (or his representative) & Siloho, as and when required, and ensure that the projects are delivered on time within Siloho quality standards.
Reporting:
- You will appoint and qualify formal reporting arrangements on project progress for the Clients and Company.
Desired Skills & Qualifications:
Graduate with minimum 3 years of Core interior industry experience in Fit Out works.
Desired Industries
Architecture and Planning, Design Services, Construction, and Real Estate
General Skill Sets
- Fierce attention to detail and no-compromise attitude towards quality.
- Understanding of individual trades and subcontractors appropriate to interior fit-outs
- Process-driven project management professional with quick problem-solving skills
- Exceptional interpersonal and multitasking skills to confront clients, vendors, and internal teams.
- Entrepreneurial passion & ownership.
- Ability to break down complex ideas and convey them efficiently
- Proficiency in MS Word/Google Docs, Excel/Google Sheets.
VP Engineering
BANGALORE, KARNATAKA / 1. ENGINEERING – LEADERSHIP / FULL TIME
Disney Media & Entertainment Distribuon (DMED) brings together the Company’s best-in-class product, technology, and commercializaon teams together into one global organizaon. DMED is responsible for the P&L management and all distribuon, network and engineering operaons, sales, adversing, data, and certain key technology funcons worldwide for the Company’s content engines. DMED also manages operaons of the Company’s streaming services including Disney+, Hulu, ESPN+ and Disney+ Hotstar; and domesc broadcast and cable television networks.
Disney+ Hotstar is leading the way as the largest and smartest video plaorm in the country, reaching over 300 million users today. We have set a number of world records along the way - including for the highest concurrent viewership at 25.3 million during the ICC Cricket World Cup 2019. Disney+ Hotstar today is the one-stop desnaon for all your entertainment needs - from Live Sports, Indian and Internaonal Shows and Movies to all Disney content, including Pixar, Marvel, Star Wars, Naonal Geographic and Disney+ Originals. We’re looking for the brightest minds to build the future of TV with us.
About the Team
In this role, you will build large distributed systems to process and stream video at scale and drive all user aspects. As a VP for the team, you will develop plaorms and tools that deliver personalized recommendaons to 500+ million users. You will work on building storage soluons and microservices that serve recommendaons at a rate of few 100K requests per second. You
21/05/2021 Disney+ Hotstar - VP Engineering
will develop tools that serve recommendaons to our users in real-me. You will work closely with our product team to build new and compelling experiences for our customers!
The pace of our growth is incredible – if you want to tackle hard and interesng problems at scale, and create an impact within an entrepreneurial environment, join us!
Your Key Responsibilies
Responsible for the overall soware development life cycle.
Management and execuon against project plans and delivery commitments
Manage the day-to-day acvies of the engineering team within an Agile/Scrum environment.
Management of departmental resources, staffing, mentoring, enhancing, and maintaining a best-of-class engineering team.
Work closely with the engineers to architect and develop the best technical design and approach.
Contribute substanally to innovaon and overcome technology limitaons to deliver on customer experience.
Report on the status of development, quality, operaons, and system performance to management.
What to Bring
Bachelor's Degree in Computer Science or related field
14+ years of experience designing and developing complex, interacve consumer applicaons
Proficient with either Java or GoLang
7+ years of experience in soware development with strong experse in Java with micro web frameworks – like Play, Spring MVC, reacve programming
At least 5 years managing soware development teams including hands-on architectural or distributed systems experience
21/05/2021 Disney+ Hotstar - VP Engineering
Exposure in building RESTful APIs with monitoring(New Relic, statsd, graphite), fault tolerance and metrics
Experience with MySQL, NoSQL (Cassandra, Redis, DynamoDB) Experience/Knowledge of Nelix OSS.
Experience in server-side services using ElascSearch, Kaa Experience with AWS stack.
Experience with CI/CD processes.
A strong track record of project delivery for large, cross-funconal, projects and bringing in and growing engineering talent
Excellent wrien and verbal communicaon skills with the ability to present complex technical informaon clearly and concisely to a variety of audiences.
An entrepreneurial spirit combined with strong programming and product management skills
Our Values
- Audacity
- Self-Awareness - Ownership
- Bias for Acon
- Collaboraon
- Radical Candour - Inclusivity
- Mentorship
The Perks
- The glory. Almost too much responsibility. - No dress code. Unlimited leave.
- A fun-life balance.
- A cket on our rocket ship to the moon.
Who we are as an employer
We are an equal opportunity employer and all qualified applicants will receive consideraon for employment without regard to race, colour, religion, sex, naonal origin, gender identy,
🚀
21/05/2021 Disney+ Hotstar - VP Engineering
disability, protected veteran status, or any other characterisc protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
Who we are as a company
We’re Disney+ Hotstar. The go-to desnaon for over 300 million users for everything from Live Sports, Indian and Internaonal Shows and Movies to all Disney content, including Pixar, Marvel, Star Wars, Naonal Geographic and Disney+ originals. Our mission is to revoluonize internet entertainment through smart personalizaon, and by building a global video plaorm that takes over the world wide web and the whole wide world.
- Prior Proven Experience in growing organic traffic and generating leads.
- Create a Content Strategy in accordance with the Marketing Funnel Stages.
- Hard-core Expertise in SEO Strategies like Competitor Research, Keyword Research, Content Strategy, Link Building, and Technical SEO, etc.
- Lead a team of SEO Executives, Content Writers, and Web Developer.
- Collect data and Present reports on traffic, keyword rankings, and other SEO aspects to Top Management.
- Needs to have a good command of English
- Basic Finance knowledge is preferred.
- Responsible for collecting all in-scope business requirements
- Able to prioritize requirements and negotiate on deployment timeframes on behalf of the development team
- Ability to perform detailed analysis to ensure all aspects of the business requirement are understood
- Able to formalize business requirements, ready for two way communication business communications up and technical communications down
- Capable of managing all non-technical aspects of the new requirements
- Capable of working with the test team to develop/ review test scripts and profile of test data
- Able to produce ad-hoc SQL queries/ ad-hoc reports that can be used to monitor success of the new requirement by ensuring data is being created as it should
- Must have worked on medium to large size custom application development projects and has exposure to all phases of the SDLC
- Experience in Insurance Domain is a must
- Proficient in using Microsoft Office tools
- Get actively involved in various project phases
- Act as a key interface between users and development teams
- Technology Graduate: B.Sc IT, MSc IT / B.Tech, M.Tech/ BCA, MCA
We are looking for a result-driven b2b Diamond and Diamond Jewellery Marketing for Overseas with good experience in certified and non certified loose diamonds and have knowledge of Lab Grown diamond. Candidates to be responsible for all sales job duties, from generating leads to closing sales in overseas and develop contacts from his own in USA & European. Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right merchandise. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. Analysis of the needs of existing/potential customers to meet their requirements.
A good understanding of Loose Diamonds, Certified Diamonds and Diamonds & Diamonds Jewellery and experience in the required field is most important. Knowledge of Natural & Lab grown diamonds. Exposure of the overseas market is also necessary.
For Overseas Diamond & Jewellery Marketing the candidates with good USA & European marketing & contacts will do. Have to work in Night and evening shift.
Excellent communication skills, and able to communicate with clients across the world.
-Generate Business from Online Bidding Portals (Upwork / GURU / PPH) and from other websites.
-Identify, create and pursue new business opportunities and clients.
-Should be flexible with working hours when required.
-Achieving business targets.
-To be involved in Pre-Bids, Follow-ups, Competition Analysis.
-Propose project budgeting to the client.
-Creating and follow-ups on leads and inquiries.
-Ensuring correspondence between clients and the customers
-Market Research
-Willing to work in Business Development/Sales
-Confident and smart personality