quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center
About Office Beacon LLC
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Job Title: Graphic Designer
Location: Remote
Job Type: Full-time
Company Description:
We are a fast-growing digital marketing agency providing services to small and medium-sized businesses. Our team is passionate about helping clients achieve their marketing goals through creative strategies and effective implementation. As a fully remote company, we strive to create a positive and inclusive work environment. Please check out our website to know more about us.hiraya.digital
Position Overview:
We seek a talented Graphic Designer to join our remote team at Hiraya Digital. As a key member of our creative team, you will collaborate closely with marketers, copywriters, and clients to conceptualize and create compelling visual assets that elevate brand identities and enhance digital marketing campaigns.
Responsibilities:
1. Create visually appealing designs for digital marketing campaigns:
- Design engaging graphics for social media posts, ads, and banners across platforms like Facebook, Instagram, Twitter, and LinkedIn.
- Develop eye-catching visuals for email campaigns, newsletters, and digital assets that align with client objectives and brand guidelines.
- Collaborate with the marketing team to ensure designs effectively communicate key messages and drive audience engagement.
2. Collaborate with cross-functional teams to produce high-quality visual content:
- Work closely with marketing managers to integrate graphics seamlessly into multimedia campaigns.
- Provide creative input and direction to ensure consistency and coherence in visual storytelling across different digital channels.
3. Maintain brand consistency and quality across all design projects:
- Uphold brand identity guidelines and standards in all design outputs, ensuring cohesive and professional representation of client brands.
- Review and refine designs based on feedback from stakeholders to achieve desired visual impact and effectiveness.
4. Stay updated with industry trends and best practices in graphic design:
- Research and adopt new design tools, techniques, and trends relevant to digital marketing and visual communication.
- Proactively share insights and recommendations with the team to enhance creative processes and deliver innovative design solutions.
5. Create the Brand Book from scratch:
- Lead the creation of the company's Brand Book, developing comprehensive brand guidelines, visual identity elements, and brand assets.
- Collaborate closely with key stakeholders to ensure the Brand Book reflects and reinforces the brand’s values and goals.
Requirements:
- Proven experience as a Graphic Designer in a digital marketing agency or related industry.
- The designers should be familiar with the basics of video editing and can create basic reels, GIFs, and motion stories
- Strong portfolio showcasing creative design work across various digital platforms.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
- Solid understanding of design principles, typography, and color theory.
- Ability to work collaboratively in a remote team environment, with excellent communication and time-management skills.
- Bachelor's degree in Graphic Design, Visual Arts, or a related field is preferred.
Benefits:
- Good opportunities for career growth.
- Flexible remote work arrangements.
- Creative and supportive work environment committed to innovation and excellence in digital marketing.
Engineering Manager – Backend
Opportunity in this role / Why should you join us?
Series D funded supply chain startup.
Requirements
- Software engineering experience of greater than or equal to 7 years
- Experience managing a technical team of at least 3 people
- Exposure to consumer facing products
- Strong technical background and ability to contribute to design and review
- Familiarity with our tech stack or an analogous tech stack
Technologies Used
- Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
- Languages : Kotlin, Java, Ruby, Javascript, Python
- Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
- Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
- Server management : Amazon ECS, Docker
- Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture
Roles and Responsibilities
This role requires a person to drive the engineering of a set of products by aligning with business and product
stakeholders and building and upskilling a team to aid in this. The responsibilities include:
Business and product alignment and planning
- Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
- Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
- Formalize business requirements into roadmaps and sprints.
- Product and system development
- Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
- Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
- Drive good code review practices, using the review process as a mentoring tool to upskill people.
- Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.
- Project Management
- Drive the execution of the project by delegating tasks effectively.
- Resolve blockers through technical expertise, negotiation and delegation.
- Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.
- Maintenance
- Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
- Performance monitoring and optimization for systems.
- Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.
- Team Management
- Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
- Do periodic assessment of reportees, chart their career growth paths and train them.
- Recruit members into the team by collaborating effectively with the recruitment team.
Product Overview
You will be contributing to products concerning both customers and partner drivers. Product sectors
include:
- Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
- Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
- Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
- Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
- Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.
Responsible for end to end ownership of project deliverables and regular interactions with the clients to provide project status updates Work on the estimations for a given project Identify the risks and provide a mitigation plan promptly Responsible for generating reports, invoice and billing People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback Timely reporting of the projects to the client and management
Responsibilities include:
- Coordination and completion of projects on time within budget and scope.
- Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project.
- Prepare reports for clients and internal stakeholders regarding the status of the project.
- Work on the estimations for a given project.
- Identify the risks and provide a mitigation plan promptly.
- Generation of reports, invoices, and billing.
- People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
Experience and Expertise:
- Overall 7-12 years of experience and at least 4 years of project delivery management experience.
- Should have worked on SaaS products and have experience in handling a team (at least 10-15).
- Sound knowledge of SDLC, and quality process with respect to delivery management.
- Experience in Mobile application development and programming knowledge is a plus.
- Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels
.Net Full stack/Backend
Responsibilities:
- Design, implement and test new features (frontend and backend), while maintaining and improving existing product line, with main focus on performance, scalability and usability aspects.
- Building application using of Microsoft Technologies stack (ASP.Net, .Net Core, WEB API)
- Hands on experience in leading micro front end applications and enterprise scale projects involving integrations to different touch points
- Apply coding/implementation best practices to produce elegant, high quality and reusable code.
- Collaborate with other developers and UX designers to improve look and usability.
- Implement Proof of Concept to validate concepts or new technology/features prior to product implementation.
- Implement and follow security best practices for web applications.
- Monitor and evaluate new technologies and their evolution in order to keep our products/technologies up-to-date and our team continuous improvement.
- Write good quality design and specification documents, in Confluence.
- Regularly archive source code and assets into source code repository. Perform code review of other team members and provide feedback/guidance.
Qualifications/Requirements
- Minimum of 3 years of Microsoft Technologies stack (ASP.Net, MVC, WEB API) having web development and UI development experience (frontend and backend).
- Proficient understanding of Single Page Application architecture and frameworks
- Must have exposure to any Relational DB (MSSQL, MYSQL).
- Strong understanding of data structure, SOLID Principles and problem solving skills.
- Strong understanding of Design Patterns for Real world problems.
- Conceptual knowledge of multi-threaded programming and performance monitoring tools.
- Experience in working on trending technologies, .Net Core, Node JS, NoSQL Databases.
- Experience in Micro-services architecture & Micro front end applications
- Experience with Unit Testing framework.
- Proficient understanding of Web UI test methodologies, frameworks and tools, such as BDD, Selenium.
- Proficient understanding of web markup, protocol and client-side scripting technologies in general, including HTML5, CSS3, JavaScript, AJAX, JSON, JQuery, REST API, Angular.
- Must possess strong attention to details, high aesthetical taste, and ability to apply user-centric design approach to produce a delightful and highly usable UI/UX.
- Additional Knowledge/experience Is a Plus
- Experience with automated deployment and associated technologies (helm/yaml/ansible/docker)
- Familiarity with code versioning tools
- Experience in Security Domain or Security Tools for Application Validation/Scanning will be a plus.
- Ability to effectively communicate design, specification, test and implementation details.
- Occasional flexibility to work outside of normal business hours to collaborate with remote teams.
- Proven tracks on the ability to work independently on assigned tasks.
- Excellent analytical and multitasking skills and ability to perform well in a fast-paced environment.
Key Skills:
.NET Core, .NET MVC, .NET , Windows services, Websockets , Client server , REST API, Angular JS , Angular 8+ , dockers , micro services
Company Name: Intraedge Technologies (https://intraedge.com/">https://intraedge.com/)
Type: Full Time, Permanent
Location : Any, remote
- Develop enterprise-level applications and features using modern JS frameworks and tools.
- Collaborate with other developers, designers, and stakeholders to deliver highly functional features.
- Deliver on development requests while also setting accurate expectations, adhering to best practices, and creating modular and testable code.
- Adhere to an Agile methodology.
- Consider the user journey to create an intuitive user experience.
- Learn new technologies, frameworks, and scripting languages to keep our technology up-to-date and performance.
You...
- Requires 3+ years of professional UI Programming experience.
- Ability to effectively work with UX team members and stakeholders through the entire product development cycle, successfully launching web and/or software applications.
- Extensive experience with JavaScript, Angular, Node, JS application architecture, Unit testing.
- Experience using RESTful APIs.
- Strong in all aspects of web development
- High personal code/development standards (peer review, unit testing, documentation, etc.).
- Experience with Agile methodologies in the development life cycle.
Desired Additional qualifications
Experience with Angular JS, React,
Please respond with your CV, how soon can you join, ECTC, Availability for Interview
HR Recruiter responsibilities include sourcing candidates online, updating job ads and conducting background checks. If you have experience with various job interview formats, including phone screenings and group interviews, and can help us recruit faster and more effectively, we’d like to meet you.
Ultimately, you will play an important part in building a strong employer brand for our company to ensure we attract, hire and retain the most qualified employees.
Responsibilities
Design and update job descriptions
Source potential candidates from various online channels (e.g. social media and professional platforms like StackOverflow and Behance)
Craft recruiting emails to attract passive candidates
Screen incoming resumes and application forms
Interview candidates (via phone, video and in-person)
Prepare and distribute assignments and numerical, language and logical reasoning tests
Advertise job openings on company’s careers page, social media, job boards and internally
Provide shortlists of qualified candidates to hiring managers
Send job offer emails and answer queries about compensation and benefits
Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire
Participate in job fairs and host in-house recruitment events
Collaborate with managers to identify future hiring needs
Act as a consultant to new hires and help them onboard
Requirements
Proven work experience as an HR Recruiter or similar role
Familiarity with Applicant Tracking Systems and resume databases
Experience with sourcing techniques
Understanding of referral programs
Solid verbal and written communication skills
Sound judgement