
quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center

About Office Beacon LLC
About
Similar jobs
At Oracle Health, we’re building the future of healthcare
At Oracle Health, we’re building the future of healthcare—cloud-native healthcare solutions with AI at their core, designed to operate at nation-scale. Our mission is to transform how hospitals and physicians work, enabling better patient care while ensuring accurate, timely reimbursement.
We are modernizing Electronic Health Record and Clinical Analytics systems using LLMs and AI agents, helping clinicians focus more on patients and less on administrative burden.
We’re looking for highly skilled AI engineers to design and build high-scale, cloud-based data processing pipelines that ingest, transform, and analyze massive volumes of healthcare data with low latency, powering business insights and analytics across EHR and RCM systems.
You will leverage LLMs, AI agents, and modern data platforms to solve problems like clinical decision support, revenue optimization, and workflow automation while using AI-assisted development tools to accelerate delivery.
Responsibilities
Key Responsibilities
- Build and enhance data pipelines, ETL workflows, and transformations.
- Contribute to LLM/agent-based features and analytics use cases.
- Work with EHR/RCM datasets and support KPI/dashboard development.
- Learn and apply best practices in cloud, data engineering, and LLMOps.
Mandatory Qualifications
- BS/MS in Computer Science or equivalent.
- 4+ years of relevant software engineering experience.
- Strong software engineering skills in Python/Java.
- Strong knowledge of SQL.
- Deep expertise in data engineering: ETL, data transformation, data modelling (Spark, SQL), hands-on experience in BI.
- Experience building high-scale distributed data systems.
- Cloud experience (OCI/AWS/Azure).
- Experience with creating major new functionality in a software system all the way from design, through development and testing to production deployment.
- Experience with collaborating across multiple functional areas to develop components that are part of a larger system.
- Experience with LLMs, prompt engineering, and agent frameworks.
- Experience with blending hands-on coding with smart adoption of AI-driven solutions to rapidly prototype, test, iterate, and deliver reliable code.
- Experience using ChatGPT, Claude, or similar models on a routine basis to improve productivity.
Preferred Qualifications
- Experience with agentic architectures or GenAI platforms.
- Background in healthcare or digital health systems.
- Understanding of EHR systems and RCM workflows.
- Familiarity with healthcare coding standards (ICD/CPT).
Responsibilities
- Take product ideas from ideation to implementation
- Design and develop backend services that expand the capabilities of the product
- Write high quality, structured application/interface code and tests
- Lead engineering discussions to ensure the best practices, maintainability and security of the application
- Participate in design and code reviews
We are looking for
- 3+ years of experience building quality applications
- Proficient in Node JS, NoSQL databases
- Strong working knowledge of Web technologies and APIs
- Passion for best design and coding practices and a desire to develop new bold ideas
- Experience in planning, designing architecture and working with teams
- Experience with SaaS product or an early stage startup is a plus
About the Company:
Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. A trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Our client is led by seasoned bankers and works with the largest and most reputed investors.
About the Role:
Role: PMS Operations
This role reports to Managing Director – PMS
Location - Ahmedabad
Candidate shall be responsible for:
• Managing day-to-day operational activities like preparing & executing transactions, updating portfolio sheets, etc
• Month-end reports reconciliation as per SEBI format
• Preparation of MIS
• Assisting the sales team with client/distributor information requests
Qualification:
• 5+ years of experience in PMS / Broking Operations
• Advanced proficiency in Microsoft Excel
• Graduate with a basic understanding of the stock market & PMS
What kind of work will you get?
We are looking for a Python developer.
Examples of technical tasks:
Working on our backend SDK to implement APIs that will be consumed by the frontend widgets
Designing APIs for different auth recipes
Architecting auth flows
You will also be given non technical tasks like product brain storming, competitor analysis and writing documentation.
Note: Compensation is as per the applicant's geography
Requirements
Well versed in Python with 2+ years of professional experience
Familiar with and comfortable working with Web frameworks like FastAPI, Django and Flask
Familiar with HTTP networking in Python
Strong understanding of async and sync modes in Python
Bonus:
Contributed to open source, or have your own open source repo with a community and many github stars
Built an in-house authentication or authorization solution or worked with solutions such as Keycloak, Auth0, Ory, Okta etc
Details:
Experience Required:5+
Job Location: Infopark phase2, Kochi,Kerala
Responsibilities
• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization Skills
• Proficient with Swift
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on
project needs)
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial, or SVN)
• Familiarity with continuous integration
- Excellent working knowledge of OOPs, SOLID principles and different design patterns.
- Solid hands on experience and deep understanding of different architectures.
- Solid working knowledge of Objective C and Swift, iOS application development and iOS fundamentals.
- Proficient with general swift language features, collections, protocol oriented programming, etc.
- Hands on experience of implementing architecture patterns and designing/implementing unit test cases using XCTest & other third party libraries.
- Solid working experience of debugging, profiling tools, developer portal and App Store release process.
- Excellent analytical and problem solving skills.
- Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and mobile-based business applications.
- Guide team development efforts towards successful project delivery.
- Identify and encourage areas for growth and improvement within the team.
- Provide third-level support to business users.
- Research and evaluate a variety of software products.
- Analyze and resolve technical and application problems.
- Develop, refine, and tune integrations between applications.
- Design, develop, and unit test applications in accordance with established standards.
- Participate in peer-reviews of solution designs and related code.
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software
- 3 - 6 Years of Experience in Golang Development
- Understands requirements well and comes up with an efficient design
- Develops complex, well-backed and bug-free products.
- Estimates accurately.
- Takes well-reasoned tech decisions keeping in mind goals and trade-offs
- Become a go-to person in more than one area. Provide technical mentoring to team
- Communicates clearly, gets clarifications, and establishes expectations for all parties
- Helps establish SDLC best practices and high standards of code quality
- Demonstrates excellent problem solving & debugging skills
- Proactively identifies and resolves issues in requirements, design, and code
Ideal Candidate Profile:
- Solid experience in Golang is a must.
- Solid understanding of Apache Products.
- Should have experience in cloud computing (AWS is desired).
- Has an ability to quickly learn and contribute in multiple codebases
- Overcomes roadblocks and requires minimal oversight
- Takes initiatives to fix issues/tech debts before assigned to him/her
- Able to deep dive into the codebase and advise QA of possible regression impact
- Communicates tech decisions through design docs and tech talks
- Has delivered projects with end-to-end accountability
- Keeps track of industry trends and introduces the right tech/ tools for a given job
- Excellent understanding of software engineering practices,
- Design Patterns, Data Structures, Algorithms
- Experience in product-driven organization









