
quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center

About Office Beacon LLC
About
Similar jobs
Job Title Sr. Business Development Managers
Function Sales – Storage & Application
Reports to Head – Business Development
Principal Purpose • The Senior Business Development Managers will be responsible for
driving sales of our solutions within a defined territory.
• This role requires a proven track record of success in software
solution sales, strong communication & presentation skills and the
ability to build relationships with potential customers.
Part III – Key Responsibilities
Principal
Accountabilities
• Prepare business development strategies by proactively
researching and anticipating prospective client needs for NetApp,
Commvault, Veeam, BigFix and AppScan solutions and expand our
customer base.
• Actively identify and qualify potential customers through various
methods, including networking, cold calling, online research and
industry events.
• Understand customer business needs and challenges and
effectively present and demonstrate the value of our solutions.
Conduct product demonstrations and presentations.
• Drive customer engagement, retention, and upsell opportunities
by delivering high-value consultative solutions.
• Stay up to date on market trends, competitor activities and
customer needs.
• To work closely with the Sales operations team to drive solution
designs, working on requirement documents for proposals,
contracts/agreement closures and deal closures.
• Maintain accurate and up-to-date records of all sales activities in
the company's CRM system.
Part IV – Desired Skills
• Excellent communication, presentation, interpersonal, negotiation
and closing skills.
• Ability to work independently and as part of a team.
• Willingness to travel as needed.
• Strong understanding of the software sales cycle
• Strong understanding of: Storage & Data Management (NetApp) /
Backup & Recovery (Commvault, Veeam) / Endpoint & Patch
Management (BigFix)
• Excellent leadership, negotiation, and stakeholder management
skills.
• Strong business acumen with experience in strategic account
planning
Part V – Desired Experience & Qualification
• 5-8 years of front-line sales experience with at least 2 years of
relevant product experience.
• Bachelor’s degree in engineering / IT / Management / MBA (Sales
/ Marketing) preferred.
We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.
Experience: 0-1 Yr
• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.
• Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi, Tamil & English
We are a boutique IT services & solutions firm. Our offering includes custom-configured hardware solutions backed by our managed services. We combine best-in-class DevOps and IT infrastructure management practices, so customers can have a secure, reliable platform built to scale with their growing requirements at an optimal cost. We provide a global footprint of highly reliable enterprise-class data centers in 200+ locations worldwide, so customers can design and deploy your infrastructure for productivity and innovation. A few of the solutions managed for our clients include Hybrid & Private cloud, cloud storage, back up, disaster recovery, virtual desktop, Data Science platform, SDN, Cloud Migration, Infrastructure as a Services, Managed Cloud Services, Application Hosting, GPU Servers for AI, Big Data and IoT, Media Streaming, Innovation Labs & NPD Infrastructure, eCommerce, Big Data and BI, Security.
What are we looking for?
• Previous working experience as a Linux Administrator for 7 years
• In-depth knowledge of Linux: RedHat, CentOS, Debian, etc.
• Hands-on experience with MySQL and/or MariaDB
• Exposure to opensource platforms like Openstack, Citrix Xen, KVM, OpenNAS, FreeNAS, CryptoNAS, PFSense, OPNSense, etc
• Exposure to Shell, Perl, and/or Python scripting
• Working knowledge of RAID (Hardware / Software), ZFS, NFS and LVM
• Solid knowledge of protocols such as DNS, Web Services, LDAP, eMail Services and SNMP
• Additional Skills: AWS, Linux Certification Administration experience in PostgreSQL, OEM Certifications (RHCE) is an advantage
• Strong team, interpersonal, analytical, problem identification, and resolution skills.
• Has a passion for innovation and working in a start-up environment with Good communication skills
What will you be doing!
• We are looking for game-changers who are confident to use their talent to make a difference.
• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
• Engineering of systems administration-related solutions for various project and operational needs
• Maintain best practices on managing systems and services across all environments
• Fault finding, analysis, and logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Manage, coordinate, and implement software upgrades, patches, hotfixes on servers, workstations, and network hardware
• Create and modify automation scripts or applications to perform tasks
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes
● 3+ years of experience in NODEJS development.
● Experience in design, development, and deployment of the
application.
● Knowledge of Restful Web-Services, JSON, HTTP, Networking
protocols
● Knowledge of MVC architecture.
● Mandatory Tech Skills: PHP, NodeJS, JavaScript, SQL, NoSQL,
GIT.
● Good to Have: Laravel, Express, AWS
● Basic understanding of HTML, CSS
B.Tech./MCA
3+ experience as an app developer.
Proficient in Objective-C, Swift, and Cocoa Touch.
Extensive experience with iOS Frameworks such as Core Data and Core Animation.
Knowledge of iOS back-end services.
Knowledge of Apple’s design principles and application interface guidelines.
Proficient in code versioning tools including Mercurial, Git, and SVN.
Knowledge of C-based libraries.
Familiarity with push notifications, APIs, and cloud messaging.
Experience with continuous integration
Role:
-Maintenance and development of the Android app
* Has a good understanding of video design and direction principles.
* Capable of designing for online media design, an expert in photoshop and your choice of video editing software.
* Good time management skills
Responsibilities and Duties
* You will be responsible for conceptualizing and shooting creative product shots for posters and social media posts
* You will be responsible for designing, directing and shooting short social media video commercials on a regular basis, this may involve travelling (at company expense).
* You will be responsible for taking and generating shots for e-commerce shots for Amazon and other e-commerce platforms.








