Cutshort logo
For Employers
Office Beacon LLC logo
Sales Quality Assurance Specialist
Sales Quality Assurance Specialist
Office Beacon LLC's logo

Sales Quality Assurance Specialist

Nikitha k's profile picture
Posted by Nikitha k
4 - 8 yrs
₹5L - ₹10L / yr
Remote only
Skills
International sales
Quality audit
Sales management
call coaching
feedback
Email audit
The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the
quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.

Job Requirements:

● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.

Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives

EXPERIENCE

Minimum 1 year of experience in quality monitoring in call center
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Office Beacon LLC

Founded :
2001
Type
Size
Stage

About

Office Beacon LLC is global outsourcing services and software provider to businesses big or small, in over twelve industries. From call center services to pre-press graphics, accounting, and much more, Office Beacon helps businesses scale their operations. Office Beacon was founded in 2001 by one of North America's most successful entrepreneurs, Pranav Dalal. Nearly 23 years later, Office Beacon employs over 3,500+ service, technology, and design experts globally. Headquartered in Redondo Beach, California, Office Beacon has offices in India, the Philippines, Uruguay, Australia, and Canada.
Read more

Company social profiles

linkedin

Similar jobs

Mumbai
5 - 10 yrs
₹15L - ₹19L / yr
Sr. Business Development Managers
cloud sale
storage application
product sale
Sales
+3 more

Job Title Sr. Business Development Managers

Function Sales – Storage & Application

Reports to Head – Business Development

Principal Purpose • The Senior Business Development Managers will be responsible for


driving sales of our solutions within a defined territory.

• This role requires a proven track record of success in software

solution sales, strong communication & presentation skills and the

ability to build relationships with potential customers.


Part III – Key Responsibilities

Principal

Accountabilities


• Prepare business development strategies by proactively

researching and anticipating prospective client needs for NetApp,

Commvault, Veeam, BigFix and AppScan solutions and expand our

customer base.

• Actively identify and qualify potential customers through various

methods, including networking, cold calling, online research and

industry events.

• Understand customer business needs and challenges and

effectively present and demonstrate the value of our solutions.

Conduct product demonstrations and presentations.

• Drive customer engagement, retention, and upsell opportunities

by delivering high-value consultative solutions.

• Stay up to date on market trends, competitor activities and

customer needs.

• To work closely with the Sales operations team to drive solution

designs, working on requirement documents for proposals,

contracts/agreement closures and deal closures.

• Maintain accurate and up-to-date records of all sales activities in

the company's CRM system.



Part IV – Desired Skills


• Excellent communication, presentation, interpersonal, negotiation

and closing skills.

• Ability to work independently and as part of a team.

• Willingness to travel as needed.

• Strong understanding of the software sales cycle

• Strong understanding of: Storage & Data Management (NetApp) /

Backup & Recovery (Commvault, Veeam) / Endpoint & Patch

Management (BigFix)

• Excellent leadership, negotiation, and stakeholder management

skills.

• Strong business acumen with experience in strategic account

planning


Part V – Desired Experience & Qualification


• 5-8 years of front-line sales experience with at least 2 years of

relevant product experience.

• Bachelor’s degree in engineering / IT / Management / MBA (Sales

/ Marketing) preferred.

Read more
Reqroots
at Reqroots
7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Coimbatore
0 - 0 yrs
₹1.6L - ₹2L / yr
Customer Support
hindi

We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.

Experience: 0-1 Yr

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner. 

• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately. 

• Processing excellent product knowledge to enhance customer support. 

• Ability to meet deadlines and prioritize tasks

• Competency in Microsoft applications including Word, Excel, and Outlook. 

• Updating, implementing, and maintaining procedures. 

• Documenting and communicating the results of your efforts. 

• Conducting meetings and presentations to share ideas and findings. 

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff. 

• Able to speak Hindi, Tamil & English

Read more
best-in-class DevOps and IT infrastructure management
best-in-class DevOps and IT infrastructure management
Agency job
via The Hub by Sridevi Viswanathan
Bengaluru (Bangalore)
5 - 10 yrs
₹8L - ₹10L / yr
Linux/Unix
Linux administration
Linux
System Administration
Shell Scripting
+8 more
What we do?

We are a boutique IT services & solutions firm. Our offering includes custom-configured hardware solutions backed by our managed services. We combine best-in-class DevOps and IT infrastructure management practices, so customers can have a secure, reliable platform built to scale with their growing requirements at an optimal cost. We provide a global footprint of highly reliable enterprise-class data centers in 200+ locations worldwide, so customers can design and deploy your infrastructure for productivity and innovation. A few of the solutions managed for our clients include Hybrid & Private cloud, cloud storage, back up, disaster recovery, virtual desktop, Data Science platform, SDN, Cloud Migration, Infrastructure as a Services, Managed Cloud Services, Application Hosting, GPU Servers for AI, Big Data and IoT, Media Streaming, Innovation Labs & NPD Infrastructure, eCommerce, Big Data and BI, Security.

What are we looking for?

• Previous working experience as a Linux Administrator for 7 years

• In-depth knowledge of Linux: RedHat, CentOS, Debian, etc.

• Hands-on experience with MySQL and/or MariaDB

• Exposure to opensource platforms like Openstack, Citrix Xen, KVM, OpenNAS, FreeNAS, CryptoNAS, PFSense, OPNSense, etc

• Exposure to Shell, Perl, and/or Python scripting

• Working knowledge of RAID (Hardware / Software), ZFS, NFS and LVM

• Solid knowledge of protocols such as DNS, Web Services, LDAP, eMail Services and SNMP

• Additional Skills: AWS, Linux Certification Administration experience in PostgreSQL, OEM Certifications (RHCE) is an advantage

• Strong team, interpersonal, analytical, problem identification, and resolution skills.
• Has a passion for innovation and working in a start-up environment with Good communication skills

What will you be doing!

• We are looking for game-changers who are confident to use their talent to make a difference.

• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service

• Engineering of systems administration-related solutions for various project and operational needs

• Maintain best practices on managing systems and services across all environments

• Fault finding, analysis, and logging information for reporting of performance exceptions

• Proactively monitoring system performance and capacity planning

• Manage, coordinate, and implement software upgrades, patches, hotfixes on servers, workstations, and network hardware

• Create and modify automation scripts or applications to perform tasks

• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment

• Collaborate with other teams and team members to develop automation strategies and deployment processes
Read more
Hope research group
at Hope research group
1 recruiter
Rama Krishna
Posted by Rama Krishna
Bengaluru (Bangalore)
3 - 5 yrs
₹8L - ₹12L / yr
NodeJS (Node.js)
MongoDB
Mongoose
Express
Software Engineer with 5+ years
● 3+ years of experience in NODEJS development.
● Experience in design, development, and deployment of the
application.
● Knowledge of Restful Web-Services, JSON, HTTP, Networking
protocols
● Knowledge of MVC architecture.
● Mandatory Tech Skills: PHP, NodeJS, JavaScript, SQL, NoSQL,
GIT.
● Good to Have: Laravel, Express, AWS
● Basic understanding of HTML, CSS
Read more
REDBRICS ITES INDIA PVT LTD
Ritika Pant
Posted by Ritika Pant
Gurugram
3 - 5 yrs
₹3L - ₹17L / yr
iOS App Development
Objective C
Swift
Xcode

B.Tech./MCA
3+ experience as an app developer.
Proficient in Objective-C, Swift, and Cocoa Touch.
Extensive experience with iOS Frameworks such as Core Data and Core Animation.
Knowledge of iOS back-end services.
Knowledge of Apple’s design principles and application interface guidelines.
Proficient in code versioning tools including Mercurial, Git, and SVN.
Knowledge of C-based libraries.
Familiarity with push notifications, APIs, and cloud messaging.
Experience with continuous integration

 

Read more
Chittoo Tech
at Chittoo Tech
1 recruiter
Gaurav Dobhal
Posted by Gaurav Dobhal
Remote only
0 - 5 yrs
₹2.4L - ₹3.6L / yr
Android Development
Java
NodeJS (Node.js)
Kotlin
We are an edtech start up using AI to change the way langauges are learnt. The founder comes with more than a decade of experience in companies.like Google, Times Internet.
Role:
-Maintenance and development of the Android app
- Work on back end tools 


Read more
Sunlight Sports Pvt Ltd
Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹6L / yr
Photography
Videography
Photographer
videograph
Video Editing
+1 more
* A skilled Videographer / Photographer based in Bangalore(or ready-to-move).
* Has a good understanding of video design and direction principles.
* Capable of designing for online media design, an expert in photoshop and your choice of video editing software.
* Good time management skills

Responsibilities and Duties
* You will be responsible for conceptualizing and shooting creative product shots for posters and social media posts
* You will be responsible for designing, directing and shooting short social media video commercials on a regular basis, this may involve travelling (at company expense).
 * You will be responsible for taking and generating shots for e-commerce shots for Amazon and other e-commerce platforms.
Read more
NCR (Delhi | Gurgaon | Noida)
8 - 15 yrs
₹15L - ₹25L / yr
Analytics
Intelligence
Project Management
Systems Development Life Cycle (SDLC)
Client Handling
+1 more
Innefu Labs: Seeking Product Head - AnalyticsInnefu Labs is a Software Product Company started with an aim to address need for the innovative products addressing security gaps and data analysis. The company focuses on developing specialized products and services in the field of Cyber security and Big Data Analytics.The Company has developed Auth Shield, a multifactor unique unified and application independent authentication solution to strengthen cyber security for critical applications and provides safety from phishing attacks and identity thefts.Another prominent product developed by the company is Prophecy, an analytics framework with multiple modules based on big data analytics, AI, natural language comprehension, predictive modeling & smarter analytics. The various modules are used for smart policing, security & surveillance, Investigative Research, cyber threat intelligence, KYC & fraud detection, criminal identity etc.Mainly used by Defence & Law Enforcement Agencies, the framework aims to strengthen the security & surveillance system of the Country. Innefu Labs is dedicated to the development & implementation of more such products which can help strengthen the cyber security and surveillance system across the globe.Innefu is among the top 5 Cyber excellence companies globally (Holger Schulze awards) and have won similar recognitions at National and International arenas. To Innefu's credit, more than 100 customers in India already trust the company and the list is only growing. Exciting things are happening at Innefu and we are all game for a big leap forward.In light of this tall mandate, the Company is in the process of strengthening the team. We invite applications from interested candidates with high levels of passion, competence and commitment looking to build a rewarding career.You can read more about us @ www.innefu.comDesignation: Product Head - Analytics - OSINT Domain Experience Location : DelhiNo. of Positions : 1Qualifications :- Post-Graduation- B.Tech/ BCA/ MCAFunctional Skills & Experience :- Overall work experience of 8+ years in product management.Roles and ResponsibilitiesProduct Management- Study of competing for a product with a comparison sheet- Finalizing and getting approved specifications for next version- Managing the development of frozen features- Adopt best practices to reduce Bugs- Project Updates with leadership and Clients- Deployments & Client Management- Make documents/SOP for Deployment Roadmap- Visiting / Touching base with clients- Achieve average CSAT score- Client testimonials- Client Demos and TrainingSales :- Coordinating with Sales team for Revenue Generation- Verify leads & validate pipeline - Includes PoC(s)- Sales Closure- Vertical P&L management and EBIDTA above 50%Marketing :- Webinar (delivered or managed)- Partner enablement session- Reports, Blogs, whitepaper, Brochure, Flyers, Presentations,- Proposals and Video ScriptOther Responsibilities :- Attend seminar- Mail campaigns- Team building Exercise- Sales Training to team and partnersTechnical Knowledge :- Big data, Machine learning, Deep Learning, Artificial Intelligence, Data Warehousing, Data Analytics, Natural Language Processing, ElasticsearchCompensation 18 LPA - 25 LPAKey Attributes :- Excellent qualitative and quantitative analytical skills- Strong interpersonal and multi-tasking skills- Ability to work independently as well as in a team- Interest and ability to take up new responsibilities and challenges- Adaptability to a start-up culture (unstructured, non-hierarchical, no strict silos on work profile, on-job learning)Functional Knowledge :- Understanding of Open Source Intelligence (OSINT) and its application in modern Cyber Warfare- Knowledge of API based crawling and website scraping- Natural Language Processing based Text Analysis- Thorough understanding of Unstructured and Structured Data- Conceptual knowledge of Facial Recognition and Object Detection from images
Read more
Alien Brains
at Alien Brains
5 recruiters
Praveen Baheti
Posted by Praveen Baheti
Kolkata
1 - 7 yrs
₹3L - ₹8L / yr
User Experience (UX) Design
User Interface (UI) Design
HTML/CSS
User Interface (UI) Development
React Native
+3 more
UI and UX design for our products, that includes mobile apps and website.
Read more
Eligible Inc
at Eligible Inc
3 recruiters
Gaurav Gupta
Posted by Gaurav Gupta
Bengaluru (Bangalore), Jaipur, Hyderabad
3 - 10 yrs
₹10L - ₹25L / yr
Amazon Web Services (AWS)
DevOps
Linux/Unix
System Administration
Technical Architecture
+2 more
Eligible is a healthcare infrastructure company. Our customers rely on us to provide high quality, high availability services to their clients. The reliability and resilience of our systems are vitally important for the success of our company, and thus Operations, Infrastructure, and Security staff are critical contributors to Eligible’s success. We are currently looking to grow our Technical Operations and Infrastructure Engineering teams. We are seeking staff that will help us continue improving and evolving our systems as we scale. Our ideal candidate will have prior experience working on SaaS offerings and with scaling cloud services. We can promise challenging tasks shared with a team of highly-skilled engineers. We are offering a great opportunity to become part of a fast-growing, remote-friendly, mission-driven team aiming to make a measurable change in the US healthcare industry. High-Level Responsibilities: * Work with the engineering team daily to ensure the quality and reliability of the systems we deploy in production. * Work with the security and compliance teams to ensure infrastructure, code, and business processes maintain the highest standards of quality and security controls. * Increase instrumentation and automation in all aspects of day to day operations. * Troubleshoot and resolve any issues occurring in our production environments, ensuring uptime, and seeking constant refining of all systems as a result. * Design and implement new systems to improve the reliability and resilience of all product and service offerings. * Participate in the on-call rotation.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos