quality guidelines as set forth by the company. The QAR achieves this objective by constantly
monitoring the associates’ transactions, scoring these monitors, and providing active personal
coaching and feedback to the associates.
Job Requirements:
● Perform assigned daily activities directed at monitoring, measuring, and evaluating
frontline staff transactions; ensuring a random sampling methodology
● Daily MIS monitoring and report analysis
● Provide analysis of quality performance, as requested
● Be a driver of the Make It Better Philosophy for our clients
● Attend and participate in regularly scheduled and adhoc calibration meetings/calls-
Live call barging
● Participate in the design and maintenance of comprehensive compliance plans that
ensure adherence with performance measures, quality standards and audit
requirements
● Provide frontline staff with quality evaluation feedback and coaching, as requested
Perform ad hoc projects as requested
● Perform other similar and related duties as required or as directed - call monitoring
and providing actionable insight, Conducting quality audits, Monitoring trends,
Technological Responsibilities,Training and coaching/Feedback,identifying employee
performance gaps,Strong analytical and problem-solving skills.
Top Competencies:
● Strong attention to detail
● Ability to focus for long periods of time
● Strong verbal and written communication skills
● Understanding of how to analyze data
● Time management / attendance
● Data driven
● Ability to see from multiple perspectives
EXPERIENCE
Minimum 1 year of experience in quality monitoring in call center
About Office Beacon LLC
Similar jobs
Roles and Responsibilities
● Evaluate the company products and compare them against industry trends.
● Develop an understanding of company products to meet the company's current and future needs.
● Gathering functional /non-functional requirements documents using cases and test plans from product definitions.
● Perform business analysis of functional requirements to identify information, procedures, and decision flows.
● Analyze metrics to continually improve company products.
● Created and maintained project documentation - projects plan, project status reports, decisions logs
● Assist the company in achieving short and long-term goals relating to product growth.
● Analyzing the feasibility of the new engineering Work Request and providing support during the implementation phase.
● Preparation of Test cases and Scenarios.
Prerequisites:-
● Experience:- 0-2 Years of Experience
● Bachelor’s degree in business, economics, mathematics or any related field.
● Previous product analysis experience.
● Extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, Powerpoint) is preferred.
● Proficient in database software.
● Strong communication skills.
● The ability to work under pressure and adapt to change.
● The ability to balance customer needs against the company’s vision.
● Excellent time management skills
Our Company
Tealbox Digital is reinventing the Ad-Tech space through managed tech plays. We’re focused on helping digital-first businesses generate qualified leads and accelerate their growth. With a combined domain experience of 5+ years, we’ve helped several eCommerce and SaaS businesses scale their customer acquisition funnels, resulting in them raising their subsequent rounds of capital from large investors.
By partnering with Tealbox, founders are able to get access to a digital marketing team that aligns marketing goals with the overall business objectives, which helps bring coherence across functions of the business. In short, we make data-backed, impactful customer experiences accessible to global brands.
We have built a solid team that can deliver extremely high quality results, with consistency and repeatability. We’re looking for like-minded individuals who, above and beyond qualifications and the specifications of this job description, are not looking for the intercept but the slope. Someone who finds comfort in ambiguity, strong communicative idealistic pragmatists, curiosity-first individuals who have a point of view but also an ear to listen.
If this resonates with you, we encourage you to apply!
Job Description
- Taking full ownership of key initiatives within verticals in the business, specifically business development.
- Working with stakeholders to identify & develop sales channels and products
- Extensive experience leading processes and working in/with startups.
- Being an active member of the business development process by identifying, introducing, nurturing and closing global sales opportunities.
- Solving problems through structured thinking, research, project planning, and on-ground execution.
- Owning responsibilities across domains such as strategy, marketing, operations, and partnerships.
- The expectations from this role may not be limited to this job description. Candidates are expected to adapt to the requirements that arise while completing the said processes.
Requirements
- Someone with 2-4 years of experience in startups/ consulting firms
- Willingness to hustle & get their hands dirty, and comfort with ambiguity
- Someone who enjoys taking ownership learns quickly, and has a bias for action
- Has the ability to break down a problem into smaller chunks and the ability to balance between the big picture and tactical activities
- Strong organizational, critical thinking, and communications skills.
- Good attention to detail and the ability to prioritize in a fast-paced environment.
- Able to track high volume activity with exceptional follow-through and attention to detail.
- Problem solver, able to troubleshoot issues independently or escalate when necessary - a sense of accountability and sound personal judgment.
Nucleus Softwares: Senior Quality Lead
NOIDA
Job Role:
- Associate Manager for Nucleus Product, Implementation, Support and Services projects
- Sound Knowledge of Quality Management Processes and Software Development Lifecycle
- Experience in IT Organization
- Strong knowledge of industry best practices including Agile, CMMI, PMBOK, ISO, Six Sigma
- Strong knowledge of key areas of project management including Schedule, Quality and Risk Management
- Strong insights about Quality Measurement Framework & Metrics
- Proven internal stakeholders management skills
- Strong verbal and written communication skill
- Proactive outlook and approach
Job Responsibilities:
Software Quality Assurance
- Liaison with business heads, program manager and team to maintain continuous process implementation and improvements
- Identify improvement areas and raise right alert at the right time
- Ensure timely reporting of metrics and dashboard
- Ensure information readiness for quick reference
- Consistently strong performance as a quality management professional
- Strong insight on Defect Prevention and Causal Analysis
- Assist and support business leaders in driving various Quality Management programs and initiatives
Desired for the Role:
- Qualification: MCA / M.Sc. Computer Science
- 7-12 years of experience, good insights of the prevailing Quality Management Standards
- Good Knowledge of Microsoft Office, Microsoft Project, JIRA, SVN, SharePoint
- Strong analytical skills and knowledge of analytical tools.
- Strong experience of planning and managing Audits and Reviews
- Team player with highly collaborative mind set
- Needs to be go getter, highly motivated professional
Future Career Progression:
Nucleus is well known for identifying, nurturing and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs helps our associates to continuously grow based on their capability, performance and career aspirations.
Over coming years, this role can evolve, either in the area of SEPG and Analytics
Work Location: Vile Parle, Mumbai
Employment: Full Time
Experience: 10-15 years
DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.
At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.
Qualifications:
- Knowledge & Experience of Car Service & Service parts Operations
- Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
- Product & General Automotive Business Knowledge
- Customer Handling Skills
Goals
- Ensure Customer Satisfaction
- Ensure High-Quality Standards
- Increase Market Share
- Ensure Customer Service Department Profitability
- Monitor Expense Control
- Maintain Employee Retention & Satisfaction and ensure training is done
- Meet Dealers Performance & Profit Guidelines
- Meet Manufacturers Performance & Operational Guideline
- New customer acquisition and retention.
- Ensure profitability through identifying new revenue sources and business development.
- Coordination between-group branches to ensure uniform practices and SOP
- Ensure profitability through identifying a new revenue source
Roles & Responsibilities:
- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
- Generate Stable Profitability for Business
- The setting of Service & Service parts Performance Targets
- Monitor Customer Satisfaction Reports & Trends
- Share Customer Satisfaction Information with Service & Service parts Personnel
- Establish Yearly Targets & Competitive Compensation Plan
- Set Marketing Strategies to Target New Business
- Tracking Competitors Activities
- Development of Innovative Offers for Customer
- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
- Provide Monthly Performance Results to the Dealer Principal
- Maintain Service & Service parts Coordination through regular meetings
- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
- Establish Performance & Customer Satisfaction based Incentive Scheme
- Monitor Service Shop Environmental & Safety Issues
- Ensure Facility Standards are maintained
- Monitor training function to ensure trained manpower availability
- Guide & monitor group parts function to ensure min inventory with target SR.
Task:
- Make documentations with formatting and in proper detailing
- Basic knowledge on Excel working with formula handling & reporting.
- Need to do multitasking, able to deliver tasks on time with expected quality
- Candidate should have thinking out of the box which supports the department to deliver good results in the pre-defined processes.
- Needs to be quick learner and able to come up with own thoughts on the tasks explained/shared to deliver good results
- Work closely with German team for operative processes/execution/deliverables.
- Flexible to adopt the changes in terms of processes/task handling.
- Knowledge on order fulfillment processes, managing support content on the website, inputs on support handling processes are added advantage.
We wish:
- At least bachelor in any stream or equivalent experience
- At least 1 year of experience in MS-Excel or similar office tools – is preferred
- Knowledge on VB script, macros is preferred
- Documentation skills
- Good Communication skills, at least speaking in English is required
- Good analytical skills
- Eager to know/experiment new technology and tools
- Web Browsing , ability to search quick results from web
- Experience on process documentation & presentation is preferred
- Ability to work independently with little or no daily supervision
- Out of box thinking and quick learner with willingness to learn new things
We Offer:
- Freedom to realise your own ideas & individual career & development opportunity.
- A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at work place with flexibilities.
- Professional challenges and career development opportunities.
Key Responsibilities
- Active participation in CMMI Level 5 Ver 2.0 (Services Model) pre-assessment & assessment
- Thorough knowledge in Service Delivery practices in multiple horizontals like Infrastructure, Enterprise Security
- Should start the process definitions, processes, templates, guidelines, and checklists from the scratch to align with the CMMi Level 5 Services Model version 2.0.
- Support for organizational process/workflow definitions
- Contribute/Coordinate process improvement activities.
- Process facilitation for projects/business activities/support functions
- Support for organizational data collection and analysis
- Assistance for organizational tools maintenance
- Promote /Support organizational library (Knowledge Repository)
- Effective/Inspirational trainer for organizational process
Candidate Profile:
- Expert in CMMi Level 5 Services 2.0 model.
- Should have participated as an ATM in at least one CMMi Level 5 Services 2.0 assessment and renewal process
- Experience in methodologies like Agile, Lean, SAFe Agile, Kanban, DevOps projects etc.
- Quality experience in Infra Services and Security services business
- Ability to understand business requirements and to design suitable process.
- Ability to identify gaps/improvement opportunities/risks in existing QMS.
- Knowledge of organizational data collection methods and analysis
- Ability in planning, coordinating, and conducting internal audits.
- Ability in serving business activities/projects as a process facilitator.
- Excellent communications skills
- Excellent MS Office Skills
- Well versed with latest trends in quality assurance and quality control.
- Implementing organic farming on lands.
- Supervising the farmers of the concerned project.
- Supervising crops from time to time.
- Leading institutional sales for our own crops
- Implementing the Internal Controls for organic production.
- Maintaining the records.
- Submitting the project data compiled to higher authorities.
- Maintaining a random check of the internal inspections.
What you need to have:
- Highly motivated individuals to augment our aggressive growth plan.
- Good knowledge and experience in organic farming.
- Should possess good communication skills with an ability to initiate, acquire and build long-term.
- Should be a good team player with multitasking abilities.
- Technical Competencies:
- Knowledge of seasonal crops
- Knowledge of agricultural products like pesticides, fertilizers, Biopesticides.
- Knowledge of agricultural dealers, market, etc.
- Knowledge of customer mapping
- Knowledge of sales promotional activities/ promotional schemes
- Knowledge of customer relationship management
- Behavioral Competencies:
- Self-motivation drive of achievement
- Prospecting Skills
- Communication skills (Written verbal)
- Presentation skills
- Convincing persuasion
Job description:
1. Providing training to external technical team.
2. Support and coordination to external and internal team.
3. Product Support.
4. MIS
Requirements:
1. Freshers are welcome.
2. Diploma in electrical holders can apply.
3. Persuing BE (Electricals can apply)
4. Good command in English.
- Manages day to day business of the operations department
- Oversees operational processes while looking for improvement opportunities
- Anticipates & tracks operational risks and provides strategic solutions
- Works with sales teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term planning and implementing quality control processes.
- Works closely with COO on other special planning and departmental projects.
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
- Collaborates with transitions and onboarding team as needed.
If you want accelerated growth & a steep learning curve, AskMisha is the place to be.
Play an active role to support the operations to ensure growth of the company
Maintain MIS for Campaigns
Handle data on funds transfered
Generate reports as required.
Provide end to end solutions to customers from Social media leads
Coordinate with internal departments for Finance & Tech support.
Facilitate smooth functioning of fundraisers & campaigns
Work effectively & actively in a team.