Sales Quality Assurance Specialist

Job Title: Technical Content Writer

Experience: 3–5 Years

Location: [Insert Location / Remote / Hybrid]

Industry: Enterprise Application Development / IT Services

Employment Type: Full-Time

About Us

We’re a fast-growing technology startup on a mission to build impactful, scalable, and custom enterprise applications that solve real business challenges. From intelligent automation to full-stack product development, we partner with leading enterprises to build digital solutions that power growth.

As we expand, we’re looking for a Technical Content Writer who can bring our technology stories to life and position our expertise in front of global enterprise decision-makers.

Role Overview

You will be responsible for crafting high-quality, technically sound, and engaging content that showcases our capabilities, highlights client success stories, and strengthens our brand voice. Your content will help educate, inform, and convert enterprise audiences.

This is a hands-on role where you’ll work closely with founders, engineers, and sales teams to turn technical ideas into powerful narratives.

Key Responsibilities

• Write and edit content such as blogs, white papers, solution briefs, website copy, case studies, and product collateral.
• Collaborate with tech teams to translate complex software solutions (custom apps, cloud-native solutions, AI/ML, APIs, automation) into clear and compelling content.
• Support marketing campaigns with SEO-optimized articles, email content, and social media posts.
• Interview subject matter experts and clients to create authentic success stories and thought leadership content.
• Build content that communicates our differentiation in a competitive IT services landscape.
• Own and maintain a content calendar and ensure timely delivery.
• Ensure consistency of tone, voice, and brand across all content.

What We’re Looking For

• 3–5 years of experience in technical content writing, preferably in a startup or IT services environment.
• Excellent written and verbal communication skills with a keen eye for detail.
• Strong understanding of enterprise technology trends – application development, cloud, APIs, DevOps, microservices, and more.
• Ability to simplify technical jargon and communicate to business and tech audiences alike.
• Proficiency with SEO writing, keyword research tools, and CMS platforms.
• Self-starter with the ability to manage multiple priorities in a fast-paced environment.

Nice to Have

• Experience writing for B2B SaaS or enterprise software products.
• Exposure to agile development environments and product teams.
• Familiarity with design tools (e.g., Canva or Figma) to create visual content briefs.
• Experience contributing to RFPs, pitch decks, or sales enablement material.

Why Join Us?

• Be part of a high-impact team building enterprise-grade products from scratch.
• Flat hierarchy, ownership-driven culture, and direct access to founders.
• Flexible work environment with performance-led growth.
• Opportunity to shape the voice of a fast-scaling tech brand.

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.

Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

What You Will Be Doing

As a Total Rewards Analyst you will be responsible for developing, implementing, and administering the entire spectrum of total rewards and not limited to compensation and benefit policies and programs, which support company objectives and local practices. You will also provide HR and leadership with processes and tools that facilitate the administration of equitable quality programs and ensures a competitive market position for the organization. You will be developing and/or participating in compensation/benefit surveys to analyse company’s competitive position. You will be ensuring company compliance with government laws governing both compensation and benefits practices.

Responsibilities

• Support day to day compensation & benefits management and operations in the region to ensure alignment with business goals and a robust Total Rewards framework to attract, motivate, engage, and retain employees
• Overall compensation philosophy design – Building the system to keep pay equitable to market and creation of systems for delivery at scale.
• End to End Support to our rewards cycles (mid-year and year-end) including the review current offerings and plans for enhancements and changes, rollout and communication materials.
• Assist with the compliance and governance of compensation and benefits policies and programs, monitor market trends, identify risks, perform audits, and provide solutions
• Act as the first point of contact for compensation and benefits queries and issues raised by employees, payroll, HR, and vendors including managing invoices.
• Lead compliance and adherence to global and local instructions/policies, and relevant local regulations / legislations.
• Create and maintain the regional compensation and benefits content on the employee portal based on the current programs and policies.
• Conduct routine market research and provide timely compensation analysis and support for new hire offers compensation & benefits packages related to job changes and relocations.
• Can contribute to a collaborative work environment with the goal to improve the delivery of compensation and benefits.
• Demonstrate excellent customer service through using effective communication skills in written and verbal interactions.
• Are comfortable working independently/with minimum supervision and interacting with employees at all levels across the globe
• Manage enrolment data for benefits including reconciliation and coordination with vendors to find solutions and resolve inquiries.
• Work on benefits solutions during M&A Cycles, planning on budgeting and harmonization.
• Partner with global total rewards teams to derive and deliver solutions at scale

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers

• Systems: eCommerce, CMS, Transaction website, payment gateways, Omni-channel, Postman Application
• Role: Will be responsible for testing website, POS, Logistics systems. Integration testing. Automate scripts and test data. Testing of website on different screens, resolution, regression, performance & integrity testing. Build use cases, test cases and test data including API testing for request & response
• Education : BE/BTech
• Experience : 4-6 Years. Manual and/or Automation Testing, Understanding and usage of tools like Silenium, JIRA. Team player. Leadership qualities and coordination with different stakeholders

• Develop web-based application for analytics using Angular
• Integrate and extend Python REST APIs and create visually stunning UI experiences for analysts and users.
• Create flexible dashboards and reports (using plotly, d3, etc) and  leverage open source technology to create various components.
• Create a flexible UI for data analytics and big data usecases which can be used by Large Tier banks as well as smallscale agile startups
• Write unit tests and functional tests for the component using tools like Jasmine, Karma, Cypress, etc.
• Follow software development practices with continuous testing, development and integration (CD/CI)
• Write and maintain technical design documents and new-feature documents
• Collaborate closely with developers, engineers, testers, and product managers
• Participate in peer-based code reviews and design reviews
• Follow agile methodology and encourage collaboration with tools such as GIT, Confluence and Slack applications
• Undergraduate degree or above in computer science preferred

Required Qualifications

• Knows SPA and frontend technologies well
• Has used atleast 1 web framework: Angular / React / Vue / etc. and comfortable with Javascript/Typescript.
• Experience with styling (CSS / SCSS / others) frameworks like bootstrap, material, foundation, tailwind, etc. is a plus
• Knowledge on visualization frameworks like D3, plotly, highcharts, chart.js, etc. to make customizable dashboards.
• Has used testing libraries like karma, jest, jasmine, cypress, selenium, etc.
• Familiar with with frontend processes like State management (Redux), Reactive programming (rxjs), Authentication methods (JWT, SAML) etc. 
• Basic knowledge about APIs (flask, django, nodejs) and worked on deploying web applications (nginx or apache or cloud technologies like AWS, GCP, docker, etc.) will be beneficial.

We are hiring for mid-senior level frontend angular developers.

Requirement:

- Minimum 1-year experience in building web apps.

- Minimum 1-year experience with Angular.

- Extensive knowledge about Angular 7+

- Know about angular services, components, and directives and it's lifecycle.

- Proficient in logic building and playing with data structures.

- Flexible to learn and/or execute a project with other frameworks i.e. Vue or React.

- Writing flexible and reusable components

- Complete knowledge about Rest API's and integration

- Creating type-safe models for API calls.

Job Type: Full-time