Sales Quality Assurance Specialist

Job Description :

We are looking for a Channel Sales Manager to join our team. The ideal candidate will have 1-2 years of experience in distributing IT Network Security Products, Endpoint Security, DLP (Data Loss Prevention), Software, Desktop/Laptop sales, and Networking Products Sales through Channel Partners. This role involves managing partner and customer relationships, working collaboratively with OEMs/partners, and leading a team of Partner Channel Sales Managers.

Responsibilities :

- Distribute IT Network Security Products, Endpoint Security, DLP, Software, Desktop/Laptop sales, and Networking Products through Channel Partners.

- Manage and nurture relationships with partners and customers.

- Collaborate effectively with OEMs and partners.

- Assign and align daily and monthly sales tasks for the team.

- Achieve sales targets and strategic objectives in partner accounts.

- Lead joint partner planning to establish performance objectives, financial targets, and milestones.

- Continuously assess and address partner needs.

- Coordinate with partner sales resources to sell through partner organizations to end users.

- Manage potential channel conflicts by maintaining clear communication and adherence to channel rules.

- Lead solution development efforts that meet end-user requirements.

- Ensure partner compliance with partner agreements.

Qualifications :

- Graduate/BE/BSc.IT/BCA.

- Minimum 4 years of experience in IT Channel Network Distributing products and solutions.

Salary Range: Best in the Industry

Locations: Tamil Nadu, Gujarat, UP, Orissa, Bihar, Delhi.

Job Type Full-time

Salary: From - 20,000.00 per month

Schedule: Day shift

Job Responsibilities-

• Be in charge of running and managing the team on a daily basis
• Set performance targets for all associates in the team to meet up with overall process objectives
• Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
• Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
• Conduct regular reviews of all agents performance and organize training sessions for underperformers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Manage the daily team activities and operations
• Drive Team adherence and manage to schedule
• Managing Escalations (Internal & External)

Job Requirement-

• Excellent verbal and written English communication skills
• Must have handled a team size of minimum 5-10 people in his/her current role
• Should be comfortable with reports, dashboards & share insights from data to improve the process.
• Proficient in MS Office, Skype
• Experience in international KPO/BPO will be an added advantage
• Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
• Should ready to work in night shift
• Any degree required
• Should have minimum 1 to 2 years relevant experience

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

• 2-4 years experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Well versed with any of the High Fidelity Design tools (Figma, sketch or Adobe XD etc.)
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• MSc/BSc in Design, Computer Science or relevant field

•  2 - 6 years of software development experience
•  Good grasp on programming fundamentals including OOP, Design Patterns and Data Structures
•  Excellent analytical, logical and problem-solving skills
• Software Development Engineer
• Good understanding of complexities involved in designing/developing large scale systems
• Strong system design skills
•  Experience in technologies like Elasticsearch, Redis, Kafka etc
• Good knowledge of relational and NoSQL databases
• Familiarity with common machine learning algorithms. In-depth knowledge is a plus
• Experience of working with big data technologies like Hadoop, Spark, Hive is a big plus
• Ability to understand business requirements and take ownership of the work
• Exhibit passion and enthusiasm for building and maintaining large scale platforms