Sales Quality Assurance Specialist

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.

Key Responsibilities:

• Act as the first point of contact for clients post-onboarding
• Assist the CSM team in understanding client requirements and priorities
• Coordinate between internal teams and clients to ensure timely updates and follow-ups
• Help track deliverables and ensure SLAs are met
• Maintain clear communication records and update CRMs accordingly
• Handle client feedback, concerns, and route them to appropriate internal stakeholders

What We’re Looking For:

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and work under pressure
• Good understanding of customer service processes
• Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus
• Fresher or 1-2 years of experience in customer-facing roles preferred

Location: Hyderabad, India. WFO only 

KEY RESPONSIBILITIES: Execution of sales/marketing plan, like

To reply all inquiries, ONLINE marketing/sales tracking for all websites / registered online portals

To Conduct Feasibility Study of inquiries received.

To call/meet existing and potential Clients Regularly

To Collect the data of requirements from customers / potential buyers

Update all Websites / online registered Portals (Indiamart /Tradeindia/tatanexarc /GEM /L&T SUFIN etc.) with latest product details.

Ensure Clear Communication with Customer and Production Team and Management

To Track Customer Complaints

Responsible to analyze feedbacks from market & give correct information to HOD- business development (strategy department)

To Measure customer satisfaction survey and track actions on the results.

Job Title: Senior .NET Developer

Location: Kolkata

Job Type: Full-time

Experience: 8-15 years

Job Description:

We are seeking a highly skilled Senior .NET Developer with 8 -15 years of experience to join our team. The ideal candidate will have a strong command of .NET development and excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Responsibilities:

• Lead the design, development, testing, and deployment of high-quality .NET applications.
• Mentor junior developers and provide technical guidance and support.
• Collaborate with project managers, business analysts, and stakeholders to gather requirements, define project scope, and contribute to system architectural design and planning discussions.
• Communicate effectively with team members, stakeholders, and clients to understand project requirements, provide updates on project progress, and participate in Code Reviews with Peers/Technical Lead.
• Stay updated with the latest technologies, trends, and developments in .NET development and implement best practices, coding standards, and design patterns to ensure robust and scalable solutions.
• Troubleshoot and debug issues to maintain the stability and performance of existing applications, identify issues, conduct root cause analysis, and recommend/implement solutions.
• Document technical specifications, system architecture, and development processes, and develop relevant documentation around the solutions.
• Estimate and develop scalable solutions using .Net technologies in a highly collaborative agile environment with strong experience in C#, ASP.net Core, Web API, Develop SP, query, and table schema in SQL Server, and perform unit, integration and system testing to ensure quality release of the product.
• Contribute to system architectural design and planning discussions.
• Take initiative and ownership to drive development projects and invest in self-development.
• 4-6 years of experience designing and developing n-tier Web applications using .Net Framework, .Net Core, ASP.Net, WCF and C#, MVC 4/5 Web Development, RESTful API Services, Web API and JSON.
• Exposure to Agile Scrum and associated framework, User Stories/product backlog, and TFS/JIRA Usage.
• Knowledge of scripting frameworks like ReactJS, and experience with source control like Git or Bitbucket is preferred.
• Proven experience with AJAX, jQuery, JavaScript, and CSS, knowledge of SOLID principles, and working experience with design principles including design patterns.
• Good exposure to one or more implementations of CI & CD using Jenkins, and Docker containerization.
• Knowledge of API development with an understanding of HTTP and REST architecture.

Eligible Criteria:

• Excellent verbal and written communication and organizational skills, keen attention to detail, and multi-tasking abilities.

· Bachelor's degree in Computer Science, Engineering, or a related field.

· 5-10 years of professional experience in .NET development.

· Extensive knowledge and experience with C#, ASP.NET, MVC, Web API, and SQL Server.

· Proficiency in Azure cloud & related environments

· Experience working in Agile methodologies and collaborative team environments.

· Excellent problem-solving skills and attention to detail.

· Ability to work independently and as part of a team, with a proactive and positive attitude.

· Familiarity with front-end technologies such as HTML5, CSS3, JavaScript, and frameworks like ReactJS is a plus.

· Certifications in .NET development or related technologies are desirable but not required.

Benefits: Salary as per Market standard, PF, Medical insurance for permanent employees.

Employment Type

Full-time

Job Title: Email Outreach & Marketing Specialist

• Location: Gurgaon
• Experience: 0-1 year
• Employment: Full-time (5 days)
• Salary: 4-5 LPA

Immediate availability to join is required.

Responsibilities:

• Develop targeted email campaigns and draft personalized outreach emails for prospects and partners.
• Analyze campaign data to optimize for better results, including email subject lines.
• Maintain and organize data effectively, multitask, and execute experiments with creativity.
• Monitor and analyze email performance metrics, including open rates, click-through rates, and conversions.
• Implement A/B testing to refine email content, subject lines, and calls-to-action.
• Segment email lists based on user behavior and demographics to personalize content.
• Conduct cold calls as required to drive engagement and book meetings.
• Occasionally conduct face-to-face client meetings.
• Create email databases for lead generation and stay updated with industry trends and best practices in email marketing.

Must-Haves:

• Excellent writing and communication skills.
• Familiarity with AI language models and prompting.
• Analytical mindset and data interpretation abilities.
• Passion for startups and entrepreneurship.
• Immediate availability to join.
• Ability to multitask in a fast-paced environment.