Sales Executive

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Experience: 3-4 years of experience in ReactJS, JS, TypeScript, NextJS frontend technologies.

About: Fletch is a U.S. based technology firm building an open insurance ecosystem

connecting consumer apps to insurance providers. The team has previously built global

payment infrastructure at scale (processing $billions in transactions) and founded enterprise

technology companies with solutions in commercial use by over 100 corporates. 

Fletch has seen rapid traction (existing partnerships with leading U.S. insurance providers)

and is backed by top global fintech VCs and angels. The team is now looking to scale

further hiring & expansion.

Location:  Remote 

Responsibilities:

-Developing new user-facing features using ReactJS, JS, TypeScript, NextJS, HTML5, CSS.

-Building reusable components and front-end libraries for future use

-Translating designs and wireframes into high quality code

-Product enhancements in existing Insurance and Financial Services products

-Optimising components for maximum performance across a vast array of web-capable devices and browsers.

Skills:

-Strong expertise in JavaScript, including DOM manipulation and the JavaScript object model

-Strong experience of ReactJS and its core principles like states, hooks, HoC etc

-Experience with popular ReactJS workflows (such as Redux or Flux)

-Strong expertise in NextJS and performance tuning

-Good with RESTful APIs

-Knowledge of modern authorization mechanisms, such as JSON Web Token

-Familiarity with modern front-end build pipelines and tools

-Experience with common front-end development tools such as Webpack, NPM, etc.

-Familiarity with code versioning tools such as Git

• 4+ years of experience in IT
• Demonstrable expertise in Golang development services, including a deep understanding of its syntax, advanced features, and standard library
• Familiarity with Go routines and channel patterns, as well as experience in writing high-performance Go code
• Solid grasp of web development fundamentals, including HTTP/HTTPS protocols, RESTful API design, data structures, and WebSockets
• Experience with designing and implementing microservices in Go and an understanding of containerization and orchestration technologies like Docker and Kubernetes

Responsibilities

> Selecting features, building and optimizing classifiers using machine

> learning techniques

> Data mining using state-of-the-art methods

> Extending company’s data with third party sources of information when

> needed

> Enhancing data collection procedures to include information that is

> relevant for building analytic systems

> Processing, cleansing, and verifying the integrity of data used for

> analysis

> Doing ad-hoc analysis and presenting results in a clear manner

> Creating automated anomaly detection systems and constant tracking of

> its performance

Key Skills

> Hands-on experience of analysis tools like R, Advance Python

> Must Have Knowledge of statistical techniques and machine learning

> algorithms

> Artificial Intelligence

> Understanding of Text analysis- Natural Language processing (NLP)

> Knowledge on Google Cloud Platform

> Advanced Excel, PowerPoint skills

> Advanced communication (written and oral) and strong interpersonal

> skills

> Ability to work cross-culturally

> Good to have Deep Learning

> VBA and visualization tools like Tableau, PowerBI, Qliksense, Qlikview

> will be an added advantage

Description

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you.

Responsibilities

Creating Websites using standard HTML/CSS practices

Work with development teams and product managers to ideate software solutions

Programming, designing and developing content management systems, web services/APIs, backend and administration system using PHP/MySQL/JavaScript and open-source Frameworks Eg Laravel, CodeIgniter, Zend, Yii, and Slim etc.

Design application architecture design and maintain MY SQL databases & Tablets 

Develop and manage well-functioning databases and applications

Test software to ensure responsiveness and efficiency

Troubleshoot, debug and upgrade software 

Write technical documentation

Work with data scientists and analysts to improve software

Requirements

Proven experience as a Full Stack Developer or similar role

Experience in web design and understanding of modern web designing tools like Axure, Marvel, or Figma 

Debugging, Troubleshooting and analytical and logical skills.

Familiarity with common stacks

Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XHTML)

Knowledge of Microservices Architecture

Familiarity with databases (e.g. MySQL, AJAX), web servers (e.g. Apache) and UI/UX design

Excellent communication and teamwork skills

Great attention to detail

Organizational skills

An analytical mind

Degree in Computer Science, Statistics or a relevant field

Ability to work on unstructured Projects somewhat independently 

• Analyzing website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

PHP Developer Requirements:

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

We are looking for a React.js Developer to join our team! If you are interested in creating the best user experience and UI, you will love this job!

• Plan, develop and implement user interface strategy
• Work with designers and developers to develop modern, intuitive user interfaces for our web properties
• Work on design, look, and feel of our web properties
• Continuously improve the user experience
• Research user preferences
• Research new technologies and best practices
• Work in a team environment with shared code; disciplined use of source code control and process documentation
• Improve JS and CSS quality by conducting code analysis, and recommending changes in policies and procedures

• 1+ year of experience with  ReactJS, Next.js
• 1+ years of experience with SASS/LESS
• 1+ years of experience with TypeScript
• 1 years of experience with node
• 1 years of experience with HTML
• 1 years of experience with CSS
• 1 years of experience with DOM
• 1 years of experience with AJAX, AXIOS, etc
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Degree in Computer Science

Key Skills
Typescript, React, React.js, Javascript, Node