Sales Executive

Job Description

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. 

Key Responsibilities 

Customer Engagement & Support 

• Provide first-level support to customers during onboarding, implementation, and post-implementation stages. 
• Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. 

Product Understanding & Troubleshooting 

• Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. 
• Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. 

Documentation & Process Adherence 

• Maintain detailed records of customer interactions and resolutions using internal tools. 
• Follow defined processes for issue tracking, escalation, and communication.  

Internal Collaboration 

• Work closely with the product and engineering teams to relay feedback and recurring issues. 
• Coordinate with the Customer Success team for smooth handovers and ongoing account support. 

Requirements 

Education 

• Bachelor’s degree in B.Tech, BCA, B.SC or a related field. 

Professional Experience 

• 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. 
• Experience working in with global clients is an added advantage 
• Experience & comfortable working in night shifts. 

Skills & Tools 

• Strong written and verbal communication skills in English. 
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. 
• Ability to learn and work with web-based platforms and support tools. 

Personal Attributes 

• Self-motivated with a high sense of ownership and accountability. 
• Strong analytical and problem-solving abilities. 
• Flexible and willing to work rotational and night shifts as required. 

What We Offer 

• Competitive compensation and benefits package. 
• Opportunity to work with a global SaaS platform impacting enterprise sales teams. 
• A collaborative and fast-paced environment with room for learning and growth. 
• Cross-functional exposure across product, engineering, and customer success teams. 

Job Description for Digital Marketing Executive

About Quantum:

 We are a product innovation company that supports the Transportation and Shipping industries to overcome their business challenges and be leaders in Digital Transformation. Our strength is the in-depth knowledge we hold of the Transportation and Shipping landscape. Our journey begun when we started simplifying the complexities of these businesses as far back as 2003. At the core, we aspire to impact great changes in the Transportation business through our inventions & technology. We are based in Bangalore.

Job role:

·        Job role: Digital Marketing Executive

·        Educational qualification: BBA/BBM/MBA

·        Age limit: 28 to 32 years

·        Job location: Koramangala, Bangalore. We are doing work from office model

·        Years of experience: 3 to 6 years

What you will be doing:

·        Responsible for formulation and execution of the company’s Digital Marketing Strategy

·        Creation and management of website

·        Independently managing all digital marketing activities

·        Set up and management of Linked in and twitter accounts

·        Writing blogs and content on digital forum to ensure visibility

·        Responsible to develop and implement the Online Marketing and Brand Positioning strategies

·        Create key reporting and performance indicators based on business requirements

·        Brand management on the digital forum

Core skill required:

·        Social Media Management

·        Search Engine Optimization

·        Social Media Calendar Management

·        Brand Reputation Management

·        Google Funnel Creation and Optimization

·        Email Marketing

·        Programmatic Advertising

·        Google AdWords

·        Meta Advertising

·        LinkedIn Advertising

·        Brand Management

·        Off page SEO & On-Page SEO Analysis, Technical SEO

·        Google Analytics

·        Advanced Web Page Ranking

·        Google Webmasters

·        Google Search Console

·        Google Trends

·        Blog Management/Content Generation

Primary skills:

·        3+ years of experience as a Digital Marketing Professional

·        Understanding the importance of the Website

·        Experience in Email marketing and carry it to the digital forum

·        Social media marketing - visibility

·        Experience in branding

·        Must understand page optimization and off page optimization

·        Understand the value of Search engine optimization but as a complementary skill.

·        Blog writing and Content generation

Secondary skills:

·        Knowledge on Google certification and Google analytics, Google AdWords

·         Setting up tracking systems for marketing campaigns and online activities

·        Experience in Website maintenance and press releases

·        Latest marketing techniques

Get in Touch or apply?

At Quantum, as much as our clients are important to us, our internal team is very valuable to us, if you invest in us, we will invest back in you through learning, recognition & an opportunity to grow. Be a part of the team that innovates for the future.

Our Social Media presence:

Website: www.quantumbso.com

LinkedIn: https://www.linkedin.com/company/quantumbso/

Company location:

Quantum BSO and Tech Pvt. Ltd, 3rd Floor, Ahad Pinnacle, #80, 5th Main, 2nd Cross, 5th Block,, Koramangala Industrial Area, Bengaluru, Karnataka 560095.

Job Title: Sr. UIPath RPA Developer 

Experience: 5+ years

Location: Hyderabad/ Pune

Fulfilment Type: Fulltime

Primary Skill: UIPath, OCR, SAP Automation

Job Description:

1. Strong UiPath Development skills

2. Strong communication skills

3. Design, Develop, Build, Deploy and Manage automation BoTs in UiPath environment

4. UiPath citizens developer with skills set on Low complexity automation is good to have

5. Knowledge/Understanding with business process requirements and experience configuring automation processes in UiPath

6. Strong techno-functional skills and experience on working with business to gather requirements. Working with testing teams like UAT to perform testing

7. Experience working with infrastructure teams to guide and assist in issue resolution

8. Experience working in cross functional teams involving cloud environments, to be able to work with security teams and firewall teams for any code issue resolution

9. Knowledge/Experience building BoT with automation on SAP ERP, Finance, Supply Chain, SAP Ariba, Vendor On-boarding, GFE+, Logistics, PKMS – Warehouse Management is nice to have.

ROLE
Associate Product Manager

WHY SHOULD YOU JOIN US?
At Vidyakul, you will have the opportunity to impact 60 million state board students’ lives by growing India’s first truly vernacular e-learning platform for 9-12 class state board students.

WHO ARE WE and WHAT IS OUR MISSION?
● Vidyakul is a pre-Series A funded EdTech startup based out of Gurgaon, that is truly democratizing education for the masses.
● Our Investors:
○ We Founder Circle - Backed marquee brands such as BluSmart & Zypp Electric
○ JITO Angel Network - Backed Finance Peer, largest lender of EdTech
○ Dholakia Ventures - Backed by the Diamond King of Surat
● Our Founders:
○ Tarun Saini - 3X founder, 8 years experience in Sales & Marketing
○ Raman Garg - 3X founder, 7 years experience in Ecommerce and Tech
● We are bridging the gap between the villages and quality education at an affordable cost.
● We are growing fast (3X Q-o-Q) and wish for you to be part of this rocketship!

WHAT IS THE ROLE?
About the Role: This role requires someone who would:

- Be responsible for creating and delivering on the product roadmap - Interface with design, engineering, business and growth teams and drive the desired outcome
- Understand user behaviour and champion consumers needs and strive to deliver the absolute best consumer experience

- Grow product adoption and key app metrics

Expectations/Requirements:

- A passionate APM / Senior Product Associate with 3+ years of experience in Product Management

- Someone with an entrepreneurial mindset who enjoys taking end-to-end ownership of the product and work across stakeholders to achieve the desired objectives for the product

- A keen eye for understanding the end user and creating product-led solutions to bridge user need gaps

- Strong analytical skills, ability to define KPIs, KPI dashboards and success metrics.

- Prioritization: The PM should be able to carry out effective prioritization of user stories balancing between user experiences, business requirements, tech debts and resourcing. Superpowers/ Skills that will help you succeed in this role:

- Love for simplifying - Knowledge of product development processes - Being a leader and an inspiration to your entire team - Ability to take internal and external stakeholders along

• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve client experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

• BSc in Computer Science, Engineering or relevant field
• Experience as a DevOps Engineer or similar software engineering role
• Proficient with git and git workflows
• Good knowledge of Node or Python
• Working knowledge of databases and SQL
• Problem-solving attitude
• Collaborative team spirit