Sales Executive

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Responsibilities -

● Identifying and onboarding the potential DSAs and Channel partners from open market

● Build and strengthen relationships with new and existing partners to drive business targets

● Provide day to day operational support to your channel partners

● Responsible for driving monthly sales targets and respective business metrics

Job Requirements -

● Excellent sales skills, e.g. rapport building and negotiation skills

● Good written and verbal communication skills

● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and

LAP)

● Own Conveyance and strong local industry network are preferred for this role

● Fluency in the regional language will be an additional benefit

DocNexus is revolutionizing the global medical affairs & commercial ecosystem with search. We provide a next-generation data platform that simplifies searching through millions of insights, publications, clinical trials, payments, and social media data within seconds to identify healthcare professionals (HCPs), products, manufacturers, and healthcare systems. Leveraging AI-powered Knowledge Graphs, DocNexus assists life science organizations in finding the right key opinion leaders (KOL/DOLs) who play a crucial role in developing and bringing life-saving pharmaceutical products and medical devices to market. Backed by industry leaders such as Techstars, JP Morgan, Mass Challenge, and recognized as one of the Top 200 Most Innovative Startups by TechCrunch Disrupt, we are committed to transforming healthcare insights. We are seeking a skilled and passionate DevOps Engineer to join our dynamic team and contribute to the efficient development, deployment, and maintenance of our platform.

We are looking for a visionary Sr. Full Stack Engineering Lead who is passionate about building and leading our technology department. The ideal candidate will have a solid technical background and experience in leading a team to drive innovation and growth. As Engineering Lead, you will oversee the development and dissemination of technology for external customers, vendors, and other clients to help improve and increase business.

Leadership and Strategy:

• Lead the engineering team and make strategic decisions regarding the technology stack, project management, and resource allocation.
• Establish the company’s technical vision and lead all aspects of technological development.

Development:

• Develop and maintain the front-end and back-end of web applications.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.

Maintenance and Optimization:

• Maintain code integrity and organization.
• Identify and correct bottlenecks and fix bugs.
• Continually work on optimizing the performance of different applications.

Security: Ensure the security of the web applications by integrating security best practices.

• Regularly update the system to protect against vulnerabilities.

Innovation:

• Research and implement new technologies and frameworks that can improve the performance and user experience of the platform.
• Stay informed on emerging technologies and trends that can potentially impact the company's products and services.

Collaboration and Communication:

• Work closely with other departments to understand their needs and translate them into technical solutions.
• Communicate technology strategy to partners, management, investors, and employees.

Project Management:

• Oversee and support project planning, deadlines, and progress.
• Ensure that the technology standards and best practices are maintained across the organization.

Mentoring and Team Building:

• Foster a culture of innovation and excellence within the technology team.
• Mentor and guide the professional and technical development of team members.

Front-End Development:

• HTML/CSS: For structuring and styling the web pages.
• JavaScript/TypeScript: Core scripting language, along with frameworks like Angular, React, or Vue.js for dynamic and responsive user interfaces.

Back-End Development:

• Python: Using frameworks like Django or Flask for server-side logic.
• Node.js: JavaScript runtime environment for building scalable network applications.
• Ruby on Rails: A server-side web application framework written in Ruby.

Database Management:

• SQL Databases: MySQL, PostgreSQL for structured data storage.
• NoSQL Databases: MongoDB, Cassandra for unstructured data or specific use cases.

Server Management:

• Nginx or Apache: For server and reverse proxy functionalities.
• Docker: For containerizing applications and ensuring consistency across multiple development and release cycles.
• Kubernetes: For automating deployment, scaling, and operations of application containers.

DevOps and Continuous Integration/Continuous Deployment (CI/CD):

• Git: For version control.
• Jenkins, Travis CI, or CircleCI: For continuous integration and deployment.
• Ansible, Chef, or Puppet: For configuration management.

Cloud Services:

• AWS: For various cloud services like computing, database storage, content delivery, etc.
• Serverless Frameworks: Such as AWS Lambda or Google Cloud Functions for running code without provisioning or managing servers.

Security:

• OAuth, JWT: For secure authentication mechanisms.
• SSL/TLS: For secure data transmission.
• Various Encryption Techniques: To safeguard sensitive data.

Performance Monitoring and Testing:

• Selenium, Jest, or Mocha: For automated testing.
• New Relic or Datadog: For performance monitoring.

Data Science and Analytics:

• Python Libraries: NumPy, Pandas, or SciPy for data manipulation and analysis.
• Machine Learning Frameworks: TensorFlow, PyTorch for implementing machine learning models.

Other Technologies:

• GraphQL: For querying and manipulating data efficiently.
• WebSockets: For real-time bi-directional communication between web clients and servers.

Job description

Job Title: Business Development Executive (Antivirus/Cyber Security/ End Point Security/ MDM)

Location: Ahmedabad, Baroda, Rajkot.

Responsibilities:

Distribute IT Network Security Products, Endpoint Security, DLP, Software, Desktop/Laptop sales, and Networking Products through Channel Partners.

Identify and pursue new business opportunities in the assigned region.

Conduct market research to understand industry trends and competitor activities.

Achieve sales targets and contribute to the overall growth of the business.

Collaborate with internal teams to develop effective sales strategies.

Provide excellent customer service and address client needs.

Prepare and deliver presentations to prospective clients.

Requirements:

Proven experience in business development or sales.

Strong communication and negotiation skills.

Knowledge of the local market in Ahmedabad, Baroda, and Rajkot.

Ability to work independently and as part of a team.

Results-oriented with a focus on achieving sales targets.

Qualifications :

- Graduate/BE/BSc.IT/BCA.

- Minimum 4 years of experience in IT Channel Network Distributing products and solutions.

Salary Range : Best in the Industry

Job Types: Full-time, Permanent

Requirements:

 Time management and prioritising workload

 Industry Knowledge and Experience desirable

 Working knowledge of Microsoft office

 People management skills

 Excellent oral and written communication skills

 Presenting skills

Roles and Responsibilities:

 Manage the overall running of the sales team

 Develop and implement strategic sales plans that expand a company’s customer base and Solidify its presence

 Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams’ strengths and weaknesses.

 Developing and implementing new sales initiatives, strategies and programmes to capture key demographics

 Liaise and develop professional relationships with team members.

 The setting of objectives for all team members.

 Conducting regular 1 2 1’s business day meeting

 Absence management

 Performance management

The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!

MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work!

MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. 

Shift Timing

You will get an opportunity to work with Global customers (APAC, EMEA, and North America) So this would require you to work in monthly rotational shifts.

This role can be based out of our Gurugram/Bangalore Office or remotely in the India region.

Candidate Profile

We’re looking for a highly technical individual, with strong problem-solving and communication skills, and is comfortable working closely with customers. 

Our ideal candidate will have

• Excellent analytical, diagnostic skills, and problem-solving skills
• High motivation for a role that combines deep technical and customer-management dimensions
• Confidence speaking and presenting in a collaborative customer setting
• 4+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go.
• Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
• Should have the strong capability with, minimally, both English and any local language - as necessary

As a core member of the MongoDB Professional Services team, you will

• Contribute to helping migrate customers from self-hosted MongoDB on-prem/cloud to Atlas
• Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning, and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
• Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
• Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
• Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap

Success Measures

As a Consulting Engineer, you will be successful in this role when you can execute the following

• Become a field expert in “everything MongoDB”
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Gain a reputation as a trusted advisor with your clients, large and small
• Ensure your client’s success with their MongoDB endeavors
• Maintain the required level of billable utilization
• Influence MongoDB product development by contributing experience from the field
• Successfully communicate the product roadmap to external clients
• Constantly work on improving yourself, our products and our team

Do you know, Why MongoDB is a fantastic place to work and build your career?

• Top NoSQL database in the world
• Largest Ecosystem and the fastest growing database in the world
• Close to 26,800 customers in more than 100 countries and over 175+ million downloads
• Sequoia Capital and a number of other Top VC firms have invested in MongoDB. Sequoia Capital calls us out as one of their flagship portfolios; Sequoia has also invested in Apple, Google, Youtube, and WhatsApp
• 9-figure revenue company, with very high double-digit growth rates  
• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

Life at MongoDB

Our India office culture

• 300+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
• Regular group outings and opportunities to get to know your colleagues
• Employee affinity groups

 Our Benefits

• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance.
• Free lunch twice per week and a fully stocked kitchen with healthy and sweet treats in office.
• Macbooks are company standard
• 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals

let’s check out the below link to know more about the role and Flex Consulting Team in India:

https://www.mongodb.com/blog/post/meet-our-growing-flex-consulting-team

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

• PHP Web Development experience - Core PHP and PHP frameworks.
• Strong knowledge of PHP web frameworks {such as Laravel, Yii, etc depending on your technology stack}
• Should have positive and adaptive behavior. Strong knowledge of the common PHP or web server exploits and their solutions
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Understanding client requirements & functional specifications
• Developing and maintaining dynamic websites and web applications
• Ensuring foolproof performance of the deliverable
• Must be proficient in PHP, MySQL, CSS, HTML, JavaScript, AJAX, XML
• Experience with Joomla, WordPress, Drupal, Magento would be added advantage.
• Must have the capacity to work independently and as a part of a team
• Eager to learn new web technologies