Sales Engineer / Sr Sales Manager

Want to work on exciting GenAI projects for Fortune 500 companies across multiple sectors? Then read on..

About Company:

CSG is a multi-national company having a presence in 20 countries with 1600+ Engineers. Company works with more than 40 Fortune 500 customers such as Sony, Samsung, ABB, Thyssenkrup, Toyota, Mitsubishi and many more.

Job Description:

We are looking for a talented Generative AI Developer to join our dynamic AI/ML team. This position offers an exciting opportunity to leverage cutting-edge Generative AI (GenAI) technologies to drive innovation to solve real world problems. You will be responsible for developing and optimizing GenAI-based applications, implementing advanced techniques like Retrieval-Augmented Generation (RAG), RIG (Retrieval Interleaved Generation), Agentic Frameworks and vector databases. This is a collaborative role where you will work directly with customers cross-functional teams to design, implement, and optimize AI-driven solutions. Exposure to cloud-native AI platforms such as Amazon Bedrock and Microsoft Azure OpenAI is highly desirable.

Key Responsibilities

Generative AI Application Development:

Design, develop, and deploy GenAI-driven applications to address complex industrial challenges.

Implement Retrieval-Augmented Generation (RAG) and Agentic frameworks

Data Management & Optimization:

Design and optimize document chunking strategies tailored to specific datasets and use cases.

Build, manage, and optimize data embeddings for high-performance similarity searches across vector databases.

Collaboration & Integration:

Work closely with data engineers and scientists to integrate AI solutions into existing pipelines.

Collaborate with cross-functional teams to ensure seamless AI implementation.

Cloud & AI Platform Utilization:

Explore and implement best practices for utilizing cloud-native AI platforms, such as Amazon Bedrock and Azure OpenAI, to enhance solution delivery.

Continuous Learning & Innovation:

Stay updated with the latest trends and emerging technologies in the GenAI and AI/ML fields, ensuring our solutions remain cutting-edge.

Requirements:

The ideal candidate will have strong experience in Generative AI technologies, particularly in the areas of RAG, document chunking, and vector database management. They will be able to quickly adapt to evolving AI frameworks and leverage cloud-native platforms to create efficient, scalable solutions. You will be working in a fast-paced and collaborative environment, where innovation and the ability to learn and grow are key to success.

- 3 to 5 years of overall experience in software development, with 3 years focused on AI/ML.

- Minimum 2 years of experience specifically working with Generative AI (GenAI) technologies.

- Python, PySpark and SQL knowledge is necessary for tasks

- Proven ability to work in a collaborative, fast-paced, and innovative environment.

Technical Skills:

- Generative AI Frameworks & Technologies:

- Expertise in Generative AI frameworks, including prompt engineering, fine-tuning, and few-shot learning.

- Familiarity with frameworks such as T5 (Text-to-Text Transfer Transformation), LangChain, Lang Graph, Open-source tech stalk Ollama, Mistral, DeepSeek.

- Strong knowledge of Retrieval-Augmented Generation (RAG) for combining LLMs with external data retrieval systems.

Data Management:

- Experience in designing chunking strategies for different datasets.

- Expertise in data embedding techniques and experience with vector databases like Pinecone, ChromaDB etc

- Programming & AI/ML Libraries:

- Strong programming skills in Python.

- Experience with AI/ML libraries such as TensorFlow, PyTorch, and Hugging Face Transformers.

Cloud Platforms & Integration:

- Familiarity with cloud services for AI/ML workloads (AWS, Azure).

- Experience with API integration for AI services and building scalable applications.

- Certifications (Optional but Desirable):

- Certification in AI/ML (e.g., TensorFlow, AWS Certified Machine Learning Specialty).

- Certification or coursework in Generative AI or related technologies.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

• Strong Backend Development (MERN Stack) Profile
• Mandatory (Experience) – Must have 4+ years of experience as a Software Developer with a focus on Backend Development (MERN Stack - MongoDB, Express.js, React.JS, Node.JS)
• Mandatory (Skills 1) – Should be proficient in Node.js & Express.js with a strong knowledge of Databases (SQL/NoSQL)
• Mandatory (Skills 2) – Having expertise in server-side architecture, API design, RESTful APIs, authentication, and performance optimization is a must.

Preferred

• Preferred (Skills 1) – Prior teaching/mentoring experience at undergraduate or graduate level is preferred
• Preferred (Skills 2) – Experience in software development and system 

We're seeking passionate, next-gen minded engineers who are excited about solving complex technical challenges and building innovative, first-of-its-kind products which make a tangible difference for our customers. As a Backend SDE-1, you will play a key role in driving strategic initiatives, collaborating with cross-functional teams across business, product, and operations to solve exciting problems. This role demands strong technical acumen, leadership capabilities, and a mindset focused on innovation and operational excellence.

We value individuals who think independently, challenge the status quo, and bring creativity and curiosity to the table—not those who simply follow instructions. If you're passionate about solving problems and making an impact, we'd love to hear from you.

Key Responsibilities

• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Understand broader organization goals and constantly prioritise your own work.
• Technical Excellence: Understand the onground problems, explore and design various possible solutions to conclude and implement scalable, extensible and secure software systems. Implement and learn best practices in technical architecture, coding standards, and software testing to ensure product delivery with highest speed AND quality.
• Project and Program Management: Setting up aggressive as well as realistic timelines with all the stakeholders, ensure the successful delivery of engineering projects as per the defined timelines with best quality standards ensuring budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Managers, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in software engineering
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong understanding of software design principles and patterns.
• Hands on with multiple programming languages and modern development frameworks.
• Understanding of relational and non-relational databases.
• Experience with Redis, ElasticSearch.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Skills:- MySQL, Python, Django, AWS, NoSQL, Kafka, Redis, ElasticSearch

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Manage agendas / travel arrangements / appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations / proposals as assigned

Assist colleagues whenever necessary

Requirements and skills

Proven experience as an office administrator, office assistant or relevant role

Outstanding communication and interpersonal abilities

Excellent organizational and leadership skills

Familiarity with office management procedures and basic accounting principles

Excellent knowledge of MS Office and office

About Us:

Join our team at BSEtec, a leading blockchain solutions provider. We're looking for a skilled Blockchain Developer to help us build the future of decentralized applications and solutions.

Job Description:

As a Blockchain Developer at BSEtec, you'll work on exciting projects that harness blockchain's potential. Your role will include:

Responsibilities:

• Develop blockchain solutions, including smart contracts and dApps.
• Collaborate on cross-functional teams to meet project requirements.
• Stay updated on blockchain trends, protocols, and security.
• Troubleshoot and resolve blockchain tech issues.
• Integrate blockchain into existing systems.
• Ensure security and scalability.
• Document code and maintain project records.
• Help deploy and maintain blockchain networks.
• Contribute to coding standards.

Qualifications:

• Degree in Computer Science or related field.
• Blockchain development experience.
• Proficiency in Ethereum, Solidity, Web3.js.
• Strong blockchain fundamentals knowledge.
• Smart contract experience.
• Familiarity with blockchain tools.
• Problem-solving skills.
• Good communication and teamwork.
• Blockchain certification is a plus.

📢WE ARE #HIRING!📢

👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.

👉Position: #hybrid

👉 Location: #pune

👉Job Responsibilities:

● Develop full-stack features and rapid prototypes

● Develop enhancements to existing software products

● Develop API integrations to external solutions

● Work in a team and communicate successes and challenges quickly and objectively

● Create relevant documentation for deliverables in Jira and SharePoint

👉Experience Required:

➡️ Excellent analytical and troubleshooting skills

➡️ 3+ years of software engineering experience

➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices

➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS

➡️ 3+ years of experience with Web Workers and WebSockets

➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency

👉Apply Link : https://lnkd.in/diNDDP8h

#hiring #onsite #Angular #dotnetcore #softwareengineer #sql #nosql #frontend #backend

ASP.NET | Open-source web framework for .NET

• Linux OS administrator
• Experience with WHM / Cpanel 
• Experience working on MS Azure.
• Experience with handling domain names and registrars 
• Experience with backups 
• Knowledge of cloud and dedicated computing
• Experience in setting up OS, Web server (Apache), App server (Tomcat) and its management
• Knowledge of Data security and have implemented OS security measures, deployment of security patches/ upgrades
• Knowledge of networking and cloud technologies
• Deployment of software releases, release management

The Angel Broking Story

Incorporated in 1987, Angel Broking Limited is one of the largest independent full-service retail broking houses in India committed to providing accurate and widespread data for every online share trader. Angel Broking is considered as a home to the independent database on the web covering the Indian online brokerage industry. Our experience of over two decades has helped us to integrate our knowledge and expertise in the broking industry with the technology we provide to our retail clients through various platforms.

We are a technology-led financial services company providing broking and advisory services, margin funding, loans against shares (through one of our Subsidiaries, AFPL) and financial products distribution to our clients under the brand “Angel Broking”. Our broking and allied services are offered through (i) our online and digital platforms, and (ii) our network of over 15,000 Authorised Persons (the “Authorised Persons”), as of Sep 30, 2021.

We have a team of highly skilled technology and finance professionals and are currently looking for highly motivated field experts to be part of our high-energy team.

Role: Product Manager

What will you do

As Product Manager, you will play a key role in our journey to make trading & investing easily accessible and affordable to all millennials. You will be conceptualizing and executing ideas that create values for traders as well. The job will involve understanding traders & investors requirements, creating workflows, and coordinating with design, engineering, marketing & operation teams.

Roles & Responsibilities

• Define, understand & identify key success metrics.
• Track and analyze performance and constantly identify improvements to drive maximum usage and achieve business objectives
• Design & own product roadmap. Ensure steady execution of product life cycle processes from idea to final launch
• Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
• Collaborate with Data Analytics team and guide their investments in data analysis for a high impact conversational, prediction, and personalization strategy
• Coordinate with internal business verticals to collect requirements and convert them into clear actionable items
• Manage daily interaction with the tech team to clear their doubts if any in the requirements documents.
• Own features and experiments end-to-end, including writing product specs, creating wireframes, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
• Gather, review, and interpret qualitative & quantitative data to uncover new product insights.
• Ability to drive PAT, DAT & UAT along with QA team
• Take product ownership through the entire development cycle, from concept, design and development, through to launch and achieving business impact
• Ability to take initiative and address something hands-on, you persevere when others give up.

What we are looking for

• Engineering and / Management degree from a Tier 1 institution.
• We are looking for developer turned Product Manager with 1-6 years of experience in Product Management. (Preferably 1+ years of Hands of Application development (in Java / C++ / or any other programing language))
• Experience in the B2C/B2B segment
• Data-driven decision-making ability
• Sharp User Research skills - conducting Usability Testing, User interviews, Card Sorting & A/B Testing
• Obsession with the mission to improve customer experience
• Prior experience in understanding & working with APIs driven businesses and leading B2C mobile applications.
• Ability to conceptualize, manage and prioritise tasks
• Excellent Stakeholder management skills
• Amazing verbal and written communication skills
  
  

What you get :

• Chance to play a pivotal role in building the next-gen fintech product
• Top tier scale from Day 1 - related battle scars / glory
• Work with other world class talent ( ex Amazon, Uber, Google, Walmart Labs)
• Still be based out anywhere you wish - You can Work from Anywhere #WFA}

If you are #superpumped about the role, we would love to connect with you! APPLY NOW