Sales Development Representative (Inside Sales)
Looking to launch your career in Sales & Marketing? NuVeda is the perfect launchpad for you!
Who we are?
A two-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
As a Sales Development Representative, you’ll play a crucial role in NuVeda’s Sales & Pipeline Generation Activities. You’ll be working closely with the Sales & Marketing Team to design outbound campaigns & generate qualified leads that will result in new business opportunities.
Responsibilities
- Research, target, and identify new client opportunities on an ongoing basis.
- Develop targeted/personalized messaging for outbound cold calls, email, and LinkedIn outreach.
- Qualify prospects by understanding customer needs and budgets.
- Maintain a detailed database on the CRM with all customer communications.
- Collaborate with teammates and achieve quarterly milestones.
Desired Skills
- Any graduate who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- 1-2 years of relevant experience in B2B SaaS Lead Generation is preferred.
- Knowledge of the SaaS ecosystem is preferred.
- Record of meeting and exceeding quotas and understanding of conversion metrics.
- Working experience in using social media tools (LinkedIn), lead generation tools (Apollo.io) and CRM tools (Zoho or others).
- Ability to work on omnichannel lead generation tactics.
- Ability to launch & orchestrate new content-based Sales Development campaigns.
- Excellent communication skills.
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About the role:
Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
• Min 1 to 3 years’ experience in a customer support role
• Can handle voice and non-voice process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Qualification
• Bachelor's degree in Any filed
• 0-1 years experience in a customer support role
• CTC Compensation upto 2.50 LPA to 3.50 LPA
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· Excellent presentation and storytelling skills with PowerPoint.
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· Technical acumen to understand how to design campaigns that optimize the use of our tech platform.
· Superior time management and multi-tasking skills.
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- Attend relevant events for networking and business purposes
- Develop content ideas and write and curate content
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- Brainstorm new, creative approaches to influencer campaigns
- Keep abreast of emerging trends, technologies and influencers
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What you will do:
- Working closely with the Head of Operations Design towards creating most profitable and scalable business
- Understanding the different business cost components and inefficiencies from an operation standpoint
- Effectively balancing long term and short-term projects to ensure optimal utilization of resources and effective delivery of results
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Desired Candidate Profile
What you need to have:- MBA/ engineering from premier Institutions
- 4-7 years experience with at least 3 years in areas relevant to operations or operations design (for Pre MBA profiles)
- 2-4 years experience with at least 1 year in areas relevant to operations or operations design (for MBA profiles)
- Experience in working on marketplace/ blue-collared mobile products
- Deep analytical thinking and problem-solving abilities
- Strong data and analytics capabilities
- Product mindset and problem-solving ability
- Ability to look at the big picture while solutioning
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