Sales Consultant - SEA Region

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Role: Backend Developer

Role & Responsibilities / What you will do?

• Participate in design and implementation of the overallBackend architecture.
• Understand Architecture Requirements and ensure effective Design, Development,
• In depth knowledge of NodeJS, ExpressJs. (plus point if having knowledge of GOLang)
• In depth knowledge of Databases like MongoDB, MySQL, CouchBase, Cassandra and search engine like elastic
• OTT Streaming platform knowledge includes functional areas such as - Media Processing ,Content Management system
• Problem Solving – Ownership, Proactive and Systematic approach.
• Enable absorption of latest technologies in the product line.
• Ensure best practices in software development are institutionalized.
• Problems across multiple environments and operating platforms.
• Validation, Testing and Performance, monitoring etc

Requirements / What you should have?

• Understanding and knowledge of Front end is plus point.
• Continuous integration (Jenkins) and version control (Git) etc.
• Good Error and Exceptional Handling Skills.
• Identify bottlenecks and bugs and recommend system solutions by comparing advantages and disadvantages of custom development.
• Contributing to team meetings, troubleshooting development and production 

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking, and social media.

2. Calling 65-70 leads every day

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

Technical Skills needed:

• WebSphere Developers with Sr experience.
• Strong knowledge of WebShere Commerce v8.x (preferred) application development
• Strong knowledge of web application development using enterprise Java technologies and frameworks
• Strong knowledge building WebSphere Commerce applications using Web Sphere Commerce Build and Deployment (WCBD) is preferred
• Experience with AWS hosted applications is preferred. Knowledge of working on EC2, ELB, RDS services preferred.
• Experience with Ant, Maven build scripts and Jenkins based CI/CD process
• Strong knowledge of Unix/Linux shell scripts
• Hands on experience with web service technologies including SOAP, REST, JCA, Jax-ws preferred
• Strong knowledge of specific Java technologies including JSP, JSTL, JDBC and JAXB is preferred
• Strong familiarity using SVN/GIT/BitBucket for source code management is preferred
• Strong knowledge of profiling techniques, memory management and performance tuning is preferred
• Experience tuning Websphere commerce Solr Indexing and Stage Prop Process highly desirable

The Angel Broking Story

Incorporated in 1987, Angel Broking Limited is one of the largest independent full-service retail broking houses in India committed to providing accurate and widespread data for every online share trader. Angel Broking is considered as a home to the independent database on the web covering the Indian online brokerage industry. Our experience of over two decades has helped us to integrate our knowledge and expertise in the broking industry with the technology we provide to our retail clients through various platforms.

We are a technology-led financial services company providing broking and advisory services, margin funding, loans against shares (through one of our Subsidiaries, AFPL) and financial products distribution to our clients under the brand “Angel Broking”. Our broking and allied services are offered through (i) our online and digital platforms, and (ii) our network of over 15,000 Authorised Persons (the “Authorised Persons”), as of Sep 30, 2021.

We have a team of highly skilled technology and finance professionals and are currently looking for highly motivated field experts to be part of our high-energy team.

Role: Product Manager

What will you do

As Product Manager, you will play a key role in our journey to make trading & investing easily accessible and affordable to all millennials. You will be conceptualizing and executing ideas that create values for traders as well. The job will involve understanding traders & investors requirements, creating workflows, and coordinating with design, engineering, marketing & operation teams.

Roles & Responsibilities

• Define, understand & identify key success metrics.
• Track and analyze performance and constantly identify improvements to drive maximum usage and achieve business objectives
• Design & own product roadmap. Ensure steady execution of product life cycle processes from idea to final launch
• Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
• Collaborate with Data Analytics team and guide their investments in data analysis for a high impact conversational, prediction, and personalization strategy
• Coordinate with internal business verticals to collect requirements and convert them into clear actionable items
• Manage daily interaction with the tech team to clear their doubts if any in the requirements documents.
• Own features and experiments end-to-end, including writing product specs, creating wireframes, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
• Gather, review, and interpret qualitative & quantitative data to uncover new product insights.
• Ability to drive PAT, DAT & UAT along with QA team
• Take product ownership through the entire development cycle, from concept, design and development, through to launch and achieving business impact
• Ability to take initiative and address something hands-on, you persevere when others give up.

What we are looking for

• Engineering and / Management degree from a Tier 1 institution.
• We are looking for developer turned Product Manager with 1-6 years of experience in Product Management. (Preferably 1+ years of Hands of Application development (in Java / C++ / or any other programing language))
• Experience in the B2C/B2B segment
• Data-driven decision-making ability
• Sharp User Research skills - conducting Usability Testing, User interviews, Card Sorting & A/B Testing
• Obsession with the mission to improve customer experience
• Prior experience in understanding & working with APIs driven businesses and leading B2C mobile applications.
• Ability to conceptualize, manage and prioritise tasks
• Excellent Stakeholder management skills
• Amazing verbal and written communication skills
  
  

What you get :

• Chance to play a pivotal role in building the next-gen fintech product
• Top tier scale from Day 1 - related battle scars / glory
• Work with other world class talent ( ex Amazon, Uber, Google, Walmart Labs)
• Still be based out anywhere you wish - You can Work from Anywhere #WFA}

If you are #superpumped about the role, we would love to connect with you! APPLY NOW

Job Description – Developer (ETL + Database)

 Develop, document & Support ETL mappings, Database structures & BI reports.

 Perform unit testing of developments done by him/her.

 Participate in UAT process and ensure quick resolution of any UAT issue.

 Manage different environments and be responsible for proper deployment of code in all client

environments.

 Prepare release documents.

 Prepare and Maintain project documents as advised by Team Leads.

Skill-sets:

 3+ years of Hands on experience on ETL Pentaho Spoon Talend & MS SQL Server, Oracle & SYBASE Database tools.

 Ability to write complex SQL and database procedures.

 Good knowledge and understanding regarding Data warehouse Concepts, ETL Concepts, ETL

Loading Strategies, Data archiving, Data Reconciliation, ETL error handling etc.

 Problem Solving.

 Good communication skills – written and verbal.

 Self-motivated, team player, action and result oriented.

 Ability to successfully work under tight project schedule

• Complete experience in the Spring Framework
• proficient knowledge of SQL and NoSQL must
• Hands-on experience in designing and developing applications using Java EE platforms
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Contributing in all phases of the development lifecycle
• Writing well designed, testable, efficient code
• Excellent Communication Skills
• Willingness to own a responsibility
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Good to have worked on end to end in projects