Sales Associate/ Specialist - International B2B Sales

Position Name : Product Engineer (Backend Heavy)

Experience : 3 to 5 Years

Location : Bengaluru (Work From Office, 5 Days a Week)

Positions : 2

Notice Period : Immediate joiners or candidates serving notice (within 30 days)

Role Overview :

We’re looking for Product Engineers who are passionate about building scalable backend systems in the FinTech & payments domain. If you enjoy working on complex challenges, contributing to open-source projects, and driving impactful innovations, this role is for you!

What You’ll Do :

• Develop scalable APIs and backend services.
• Design and implement core payment systems.
• Take end-to-end ownership of product development from zero to one.
• Work on database design, query optimization, and system performance.
• Experiment with new technologies and automation tools.
• Collaborate with product managers, designers, and engineers to drive innovation.

What We’re Looking For :

• 3+ Years of professional backend development experience.
• Proficiency in any backend programming language (Ruby on Rails experience is a plus but not mandatory).
• Experience in building APIs and working with relational databases.
• Strong communication skills and ability to work in a team.
• Open-source contributions (minimum 50 stars on GitHub preferred).
• Experience in building and delivering 0 to 1 products.
• Passion for FinTech & payment systems.
• Familiarity with CI/CD, DevOps practices, and infrastructure management.
• Knowledge of payment protocols and financial regulations (preferred but not mandatory)

Main Technical Skills :

• Backend : Ruby on Rails, PostgreSQL
• Infrastructure : GCP, AWS, Terraform (fully automated infrastructure)
• Security : Zero-trust security protocol managed via Teleport

Education:

•Bachelor’s degree in Computer Science, IT Infrastructure Engineering, or a related field

•Certifications in cloud computing (AWS, Azure, GCP), MLOps, or DevOps (preferred)

Experience:

•8+ years of experience in IT Infrastructure, Cloud Computing, or AI Systems Architecture

•Hands on experience in AI infrastructure design, cloud-based AI solutions, or MLOps

•Expertise in managing AI workloads across cloud and hybrid environments.

•Proven track record in scaling AI infrastructure for large enterprises

•Strong experience in Kubernetes, containerization, and orchestration tools

•Experience in optimizing AI workloads for performance and cost efficiency

Skills :

•Expertise in AI Infrastructure & Cloud Architecture

•Strong Understanding of AI Model Deployment & MLOps

•Advanced Proficiency in Kubernetes & AI Workload Orchestration

•Hands-on Experience with Cloud Platforms (AWS, Azure, GCP)

•Proficiency in Infrastructure as Code (Terraform, Ansible)

•AI Security & Compliance Knowledge

•AI Infrastructure Cost Optimization Strategies

•Performance Tuning for AI Systems & Workloads

Requirement:

1. Node Js min 2 yrs exp.
2. Database - MONGO, SQL, etc. min 2yrs experience with these.

3. Caching - REDIS, MEMCACHED etc

4. Message Queues - RABBIT MQ, Kafka, etc.

Location: Delhi (Work from office).
Package : Upto 12 LPA

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

1. Lead the development of frontend architecture and implement scalable, maintainable, and

high-performance web applications.

2. Conduct code reviews and provide constructive feedback to team members to ensure adherence to best

practices and coding standards.

3. Mentor and guide junior frontend developers, fostering a culture of continuous learning and

improvement.

4. Stay up-to-date with the latest frontend technologies, frameworks, and industry trends, and integrate new

solutions as appropriate.

5. Coordinate with the project management team to ensure the timely delivery of high-quality frontend

components and features.

6. Contribute to the development of reusable components, tools, and libraries to improve team productivity

and code maintainability.

Roles and Responsibilities:

• Develop new user-facing features
• Integrate PSD designs to Magento Theme
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize Magento 2 stores for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

 Desired Candidate Profile:

• Minimum 2 years of experience as a Magento 2 Frontend Developer
• Experience in setting up the full UI workflow layer right from Development, Testing, Building and Deployment.
• Strong knowledge of web standards
• Expert Level understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Good understanding of Javascript and JQuery
• Proficient understanding of code versioning tools, such as Git
• Understanding of Basic SEO principles and ensuring that the application will adhere to them
• Fair understanding of JavaScript programming and DOM manipulation
• Familiarity with differences in other HTML5 based views, such as ones in email clients
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Critical thinking and problem-solving skills
• Good time-management skills
• Should be able to handle project independently

SDE2 Android Developer (Remote), 4+ years of experience

Grip Invest (http://www.gripinvest.in">www.gripinvest.in)

Why should you look at this role?

Salary Bracket: 20-35 LPA

Healthy work-life Balance

Core values

Health insurance

Provident fund

Annual Bonus

What else?

• Great culture based on the following core values

• Courage
• Transparency
• Ownership
• Commitment
• Celebration

• Lean structure and no micromanaging. You get to own your work
• The company just turned one so you get a seat on a rocket ship that's just taking off!
• High focus on Learning & Development and monetary support for relevant up skilling
• Competitive compensation along with equity ownership for wealth creation

Company Size- less than 50

About the company

Grip is building a new category of investment options for the new-age of Indians. Millennial don’t communicate, shop, pay, entertain or work like the previous generation - then why should they invest the same way? Started in June’20, Grip has seen 35% month-on-month growth to become one of India’s fastest-growing destinations for alternative investments. Today, Grip offers a unique investment option of leasing assets to some of India’s most disruptive businesses like Udaan, Stanza Living, Furlenco, Bounce, BlueStone, FabAlley and LetsTransport. With a minimum investment size of INR 20,000, Grip is democratizing investment options that have only been available to the largest funds and family offices. Finance and technology (FinTech) is what we do, but people are at the core of our mission. From client-facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves to solve problems, think creatively, and fly the plane as we continue to build it.

Employer Reviews

“Work from home”

“Free work culture”

For more reviews, click here

https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm">https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm

What will you do every day?

• Writing clean and efficient codes for Android applications
• Monitoring the performance of live apps and work on optimizing them at the code level
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance
• Performing unit and instrumentation tests on code
• Collaborating with cross-functional teams to define and design new features
• Staying up to date with new mobile technology trends, applications, and protocols

Your Superpowers

• Experience

• 4+ years of developing Android apps either independently or with a team Proficient in Java and Kotlin Experience building an app with Android SDK.
• Understand the key differences between the different Android OSes and the UI/UX specifics SQL and RDBMS. Understanding of OOP Experience using RESTful, JSON web services. Understanding of Git, source control procedures, and feature branching
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong Knowledge of Android UI design principles, patterns and best practices
• Experience in MVVM and MVC

• Accountability & Decision making

• Envision how people experience products and bring that vision to life in a way that feels inspired, refined and magical
• Tackle complex tasks and transform them into intuitive, accessible and easy-to-use designs for billions of customers around the world (novice to expert)

• Strong collaboration, communication, and creative thinking skills

Click Here to apply

https://forms.gle/vF3FYw2ucE1vYur96">https://forms.gle/vF3FYw2ucE1vYur96

1. Good knowledge of HTML, CSS, Javascript and JQuery is very important.
2. Good knowledge on ASP.NET with C# using Visual Studio 2008/2010.
3. Good Knowledge of AJAX is required.
4. SQL Server programming including Stored Procedures, Triggers & User Defined Functions.
5. Good communication Skills are required.
6. Good Knowledge of Web services and WCF will be a bonus.
7. Working knowledge of CMS and E-Commerce will be a bonus.