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Principal Engineer

Principal Engineer

at Whatfix

Posted by Rajkumar R
Bengaluru (Bangalore)
10 - 17 yrs
Best in industry
Full time
Amazon Web Services (AWS)
Data Analytics

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 


What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures


“Hustle Mode ON” is something we live by.


Our Team:

The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.

Our team is responsible for creating the Customer Platform and everything around it be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.


 Your Opportunity:

As part of the Core Engineering Team @Whatfix, you’ll have the opportunity to make a difference by being a part of the development team that builds future forward products. At Whatfix it’s all about scale. One of the key attributes of this job is that you are required to continuously innovate and apply technology to provide business 360 views of Whatfix customers.


 Your Responsibility:

  1. Define architecture blueprints & take complete technical ownership of high-level design, tech stack, non-functional attributes of one or more components of various platforms
  2. Design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide
  3. Work closely with other architects in the team and ensure architectural consistency and technical excellence of the products and platforms
  4. Work with engineering teams in building high-quality and highly resilient scalable products and platforms at Whatfix
  5. Work with cross-functional teams to address all technical dependencies
  6. Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms
  7. Actively participate in technical innovations, external presentations, technical publications etc.
  8. Identify right open source tools to deliver product features by performing research, POC/Pilot and/or interacting with various open-source forums
  9. Deploy and monitor products on Cloud platforms


 Our Ideal Candidate:

You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.


 Your Qualifications:

  1. 11+ years of experience as an Engineer
  2. Ability to work with teams in a collaborative and productive manner
  3. Strong computer science fundamentals in data structures and algorithms
  4. A self-motivated learner and builder with strong customer focus and obsession with quality



  1. Strong Expertise in Backend Technologies- Java, Spring Boot, etc 
  2. Expertise in working with AWS or other cloud infrastructures like Azure or Google Cloud, and using Infrastructure-as-Code tools
  3. Analyze Functional & Non-Functional requirements with effort estimation and deployment strategies
  4. Hands-on in Architecting and developing large scale applications
  5. Hands-on debugging skills
  6. Design for performance, scalability, fault tolerance and high availability


 Good to have:

  1. Experience in Client-side technologies such as jQuery
  2. Experience in Front End Technologies is good to have (Javascript, React)
  3. Experience with Storage systems - NoSQL (Cassandra/MongoDB)
  4. Leveraging cutting edge technologies like Kubernetes, Docker, etc. to design and build new infrastructure features


  Behavioural traits: 

  1. Excellent communication and technical leadership skills
  2. Can-do attitude to take BIG problems by their horns and solve them
  3. Ability to inspire others & be a role model and mentor for upcoming engineers in the organization
  4. Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status



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About Whatfix

Raised funding

The WhatFix Difference

125% ⬆️Higher employee productivity

45% 👇🏼Lesser support tickets

84% 📉Reduction of training content creation costs

65% 🚣🏼Fatser launches for enterprise applications

300% 🚴🏼‍♀️Faster time-to-proficiency for new employees

30% 🏃🏼Faster time to knowledge discovery

Whatfix: Scalable Success With Software

Whatfix removes the barriers between your users and true productivity across all software. Our Digital Adoption Platform (DAP) analyzes and automates processes, providing step-by-step guidance within each application.

Whatfix focuses on accelerating user adoption by enhancing self-service capability of web products, thereby helping companies to onboard customers, reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points.

Whatfix is based on patent-pending technology and being used by large as well as small enterprises for improving training effectiveness, enhancing customer support, and to improve user on-boarding.

Interesting? Know more about us:

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Connect with the team
Rajkumar R
Saumya Singh
Sowmya Shivarama
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