Business Development Manager (OEM Sales)

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

BlackLight Gaming is looking for a top-notch, ambitious and driven Node. js developer who is confident of creating, maintaining and further optimising highly scalable backend supporting our multiplayer mobile games which are played by millions of players. If you're hard-working, enthusiastic, dedicated, have fire in the belly to accept challenges, then BlackLight Games is the place for you.

What You Bring to the team:

• More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
• Knowledge of Node. js and frameworks available for it.
• Strong proficiency with JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
• Understanding fundamental design principles behind a scalable application
• Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
• Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
• Integration of multiple data sources and databases into one system.
• Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
• Experienced in creating micro-services based architectures, reusable components
• Experience building REST APIs and other common application architectures on the above services
• Experience building data processing pipelines
• Solid understanding of code, design, and development practices
• General comfort in exploring, assessing, and learning new frameworks
• High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
• Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools

Extra Gems for:

• Google, AWS and/or Industry certifications.
• Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
• Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
• Knowledge of Application Monitoring using tools like Google Stackdriver
• Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
• Experience with Github and advanced Github features.
• Experience of working in Product industry
• Open source contributions, interesting hobby projects.

Why Us?

• High Growth Startup environment
• Company sponsored courses and education material
• Lots of learning opportunities
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all time

A proficient, independent contributor that assists in technical design, development, implementation, and support of data pipelines; beginning to invest in less-experienced engineers.

Responsibilities:

- Design, Create and maintain on premise and cloud based data integration pipelines. 
- Assemble large, complex data sets that meet functional/non functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
- Build analytics tools that utilize the data pipeline to provide actionable insights into key business performance metrics.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Create data pipelines to enable BI, Analytics and Data Science teams that assist them in building and optimizing their systems
- Assists in the onboarding, training and development of team members.
- Reviews code changes and pull requests for standardization and best practices
- Evolve existing development to be automated, scalable, resilient, self-serve platforms
- Assist the team in the design and requirements gathering for technical and non technical work to drive the direction of projects

Technical & Business Expertise:

-Hands on integration experience in SSIS/Mulesoft
- Hands on experience Azure Synapse
- Proven advanced level of writing database experience in SQL Server
- Proven advanced level of understanding about Data Lake
- Proven intermediate level of writing Python or similar programming language
- Intermediate understanding of Cloud Platforms (GCP) 
- Intermediate understanding of Data Warehousing
- Advanced Understanding of Source Control (Github)

TechChefz (TCZ Digital Private Limited) is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our people in offices around the globe combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. For more details, explore our website: www.techchefz.com

Responsibilities:

Building interactive consumer data from multiple systems and Restfully abstract to the UI through a Node.js backend Define code architecture decisions to support a high-performance and scalable product with a minimal footprint Address and improve any technical issues Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems

Skills and Experience:

In-depth knowledge of NodeJS, ExpressJS or Restify. Experience implementing applications using Angular or React Experience creating front end applications using HTML5, Angular, LESS/SASS Hands on experience with JavaScript Development on both client and server-side Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full stack paradigm Knowledge of the following will be considered as an advantage: Consumer Web Development Experience for High-Traffic, Public Facing web applications Experience with cloud technologies is also a plus Creating secure RESTful-based web services in XML and JSON, JavaScript, jQuery Continuous integration (Jenkins/Hudson) and version control (SVN, Git).

The Benefits of Working Here

Benefits of both the worlds - Enthusiasm & Learning Curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider flexible working hours with the delivery oriented approach The sky's the limit when it comes to learning, growth, and ideas. We do not follow the typical corporate hierarchy ladder. As part of our dedication to an inclusive and diverse workforce, TechChefz is committed to Equal Employment Opportunity without regard to race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

• Working experience on Python or Java Selenium, POM, TestNG, Maven, Web application automation, Eggplant scriptingJIRA, Maven, Eclipse.
• Expertise in automating the manual tasks with Batch - Shell scripting, API framework development, Automation framework migration
• Functional expertise on Eclipse - Java, TestNG,Maven, Web application automation, Senstalk
• Exposure to the applications launched on the Linux platforms.
• The role expects overall strong exp in Web Testing, DB test, and API Test areas.
• Strong knowledge of Scripting and Framework (Selenium Webdriver, Appium and API)

• Working on scalable code, developing back- end components to improve responsiveness and overall performance
• Integrating user-facing elements into applications
• Testing and debugging programs for better user experience
• Front-end development using HTML, CS and JS for existing website
• Third party integrations like mailchimp, CRM, Ezee, typeform etc
• Weekly maintenance and updates in coordination with the design and marketing team

What you need to have:

• BSc in Computer Science, Engineering or relevant field
• Work experience as a Python Developer
• Expertise in python framework django
• Knowledge of object relational mapping (ORM)
• Familiarity with frontend technologies (like JavaScript and HTML5)
• Knowledge of hospitality services and CRM like Zoho
• Team spirit, good problem-solving skills     

• At least 2+ years of product development experience with expertise in designing and implementing high-performance web applications
• You must be proficient in Problem Solving and Data structures since you got to find the best way of handling a huge set of data.
• Strong hands-on experience in developing web applications using JavaScript
• Strong experience and knowledge in single-page frameworks like ReactJS/Angular/VueJs/other frameworks and ability to design the architecture of single-page applications.
• Strong hands-on experience with JAVASCRIPT, OOPS Concepts, Single page applications, REACTJS, D3, NodeJS, etc
• Build tools such as grunt, gulp, web pack.
• Exceptional debugging skills and knowledge on browser developer tools
• Familiar with RESTful APIs to connect applications to back-end services
• Familiar with optimization techniques (both in file weight and perceived/actual processing speed), debugging techniques, dynamic content retrieval, state management e.g: (Redux), cross-browser support.
• Experience in optimizing the application for performance and scalability using CDN, caching, etc
• Deep experience developing modular, object-oriented JavaScript Strong command of the HTTP protocol and the latest web standards
• Knowledge on Node server, Socket connections and mechanisms to handle real-time async data would be a plus.
• Very Good understanding of Agile/Scrum methodologies
• Very strong full stack experience with familiarity in serving technologies such as HTTP, CDN, proxies and caching
• Working experience with distributed teams and leading them is a plus
• Strong hands-on on writing test cases and documenting UI component.