STAFF NURSE

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

At CraftMyPlate, we’re building something meaningful — a platform that simplifies food for gatherings, celebrations, and everyday teams.

But behind every great product is a great team.

And behind every great team is someone who cares deeply about people, culture, and shared purpose.

We’re looking for someone to lead our people function — not just as an HR leader, but as a culture builder, team guide, and vision enabler.

Your Role

You’ll be the backbone of our team — helping us hire right, onboard well, grow continuously, and stay connected as we scale. This is a leadership role that combines HR systems with human care.

You’ll be responsible for:

• Hiring with heart & speed: Owning the full recruitment cycle for business, ops, tech, and creative roles.
• Smooth onboarding: Ensuring every new hire feels aligned, supported, and ready from Day 1.
• People growth & check-ins: Tracking probation, performance, and feedback across the team.
• Team rituals & morale: Driving birthdays, wins, townhalls, internal notes — all the small things that keep the team spirit alive.
• Culture & alignment: Helping the team live our values in the way we work, speak, and grow.
• Being the bridge: Listening, resolving, and guiding — whether it’s challenges, ideas, or celebrations.

Who You Are

• Someone who loves working with people — with empathy, fairness, and clarity.
• You’ve spent 4–8 years in HR, hiring, or people-focused roles (startups preferred).
• You care about culture and communication — not just processes.
• You believe small actions shape big outcomes.
• You’re organized, proactive, and ready to build systems that scale.

What You’ll Get

• A high-trust, ownership-driven role working directly with the founders
• A chance to shape the people and culture of a growing startup
• Freedom to experiment and improve how we work, connect, and grow
• A supportive team that values good intent, clear communication, and shared purpose

Must have exp in Django. [ Mandatory]

• The ability to problem-solve and critically think.
• High level of knowledge of Python and the Django framework.
• Familiarity with event driven programming as well as the MVC.
• Good understanding of SQL databases.
• Good understanding of REST APIs.

Key responsibilities:

1. Execute tests on Jenkins, and fetch reports

2. Conduct feature demos in customer calls and execute the test cases

3. Perform root cause analysis by reviewing logs

4. Be well conversant with different types of automation testing tools and be responsible for onboarding future automation technologies like AI/DevOps and implement fit-for-purpose tools/technologies

Other requirements

1. Automation experience with Selenium

2. Experience in automation tools for mobile app automation

3. Experience working with source control tools (GIT, Gitlab, GitHub)

4. Ability to understand business requirements/ workflows and come up with automation scripts and implementations

5. Experience working in a fast-paced environment and working closely with the core engineering team

6. Experience working in an Agile environment and using tools such as Jira

7. Ability to write and maintain testing documentation on subjects including API functionality and software issue creation/resolution

8. Previous experience working with cloud providers like AWS or Azure.

9. Experience in functional testing, End-End testing, and regression testing

10. Experience in writing queries in SQL and PostgreSQL using joins for extracting and verifying data

11. Knowledge of STLC and various kinds of testing systems, integration, UAT, performance, and Accessibility testing

Business Analyst

Looking for a passionate business product (future product owner) and team player who wants

to learn, contribute and have fun with the team. We are a friendly startup where we provide

opportunities to explore and learn a lot of things(new solutioning/technology/tools etc.,) in

building quality products using best-in-class technology.

● Understanding of Information Technology and business concepts

● Work with client to define high level requirements and capture their business needs

● Partner with the development team to understand and articulate the product vision of clients

● Collaborate with teammates to analyze and design the business requirements

● Analyze the as is situation and collaborate with clients

● Be an effective liaison between the client and the team to manage the product backlog and

keep an eye on the software delivery

● Well versed with Agile, Lean and Continuous delivery methodologies

● Must have exposure to functional testing

● Keep a track record for delivering impactful software with the collaboration of software

delivery team

Key Requirements:

● Excellent communication and interpersonal skills required

● Knowledge on Loans or Credits or Accounts or related areas

● Should have agile/scrum/kanban experiences like backlog creation EPIC, Stories

creation and Sprint

● Planning

Key Responsibilities

● Understand business requirements and create business specifications and solutioning

documents for the product

● Agile/Scrum - Epics, Story writing, Spring Planning (IPM), Retro, Backlog/Feature

management

● Understand how business operates and experience modeling business processes using

a different tools and techniques to ease requirement elicitation sessions

● Have a knack for resolving any conflicts as they arise

Responsibilities

• Preferred 1-3 years experience as Laravel Developer.
• Proven experience using PHP framework Laravel
• Troubleshooting issues in the implementation and debug builds.
• Writing server-side web application logic, back-end components, connect the application with other web services & support the front-end developers.
• Ability to perform UI/backend tests to optimize performance.
• Guide and Mentor other developers
• Hands-on experience in building and integrating API.
• Hands on experience in backend and frontend technologies.

Requirements:

• A degree in programming, computer science, or a related field.
• Excellent knowledge of PHP MVC architecture and OOP programming style.
• Proficiency in HTML and JavaScript.
• Knowledge of database design and querying using SQL.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name preferred.
• Must be able to fix bugs and errors and develop scalable apps
• Problem-solving skills and critical mind set.
• Ability to lead teams.
• Ability to work individually and handle clients.

Job Description:

- Must have knowledge in developing web applications in PHP/MySQL

- Knowledge of Codeigniter Framework/LARAVEL

- Strong knowledge of Core PHP, OOPS and any PHP framework(Codeigniter)

- Strong knowledge of relational databases (MySQL, SQL)

Skills Required:

Excellent Communication skills, Positive attitude, Flexible, Quick learner.

Candidates who have completed training in PHP / Codeigniter Framework

Actively seeks to apply technology to appropriate tasks.

Shows willingness to learn new technology.

Job Description

We are looking to add DevOps Engineer to the Infra team. 

Roles & Responsibilities

What you do :

• Developing automation for the various deployments core to our business
• Documenting run books for various processes / improving knowledge bases
• Identifying technical issues, communicating and recommending solutions
• Miscellaneous support (user account, VPN, network, etc)
• Develop continuous integration / deployment strategies
• Production systems deployment/monitoring/optimization

• Management of staging/development environments

What you know :

• Ability to work with a wide variety of open source technologies and tools
• Ability to code/script (Python, Ruby, Bash)
• Experience with systems and IT operations
• Comfortable with frequent incremental code testing and deployment
• Strong grasp of automation tools (Chef, Packer, Ansible, or others)
• Experience with cloud infrastructure and bare-metal systems
• Experience optimizing infrastructure for high availability and low latencies
• Experience with instrumenting systems for monitoring and reporting purposes
• Well versed in software configuration management systems (git, others)
• Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment

• Data management skills

Education :

• Degree in Computer Engineering or Computer Science
• 1-3 years of equivalent experience in DevOps roles.
• Work conducted is focused on business outcomes
• Can work in an environment with a high level of autonomy (at the individual and team level)

• Comfortable working in an open, collaborative environment, reaching across functional.

Our Offering :

• True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.

• The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.

Perks :

• Awesome benefits, social gatherings, etc.
• Work with intelligent, fun, and interesting people in a dynamic start-up environment.

Eligibility

B.Tech/M.Tech/B.E

Company Introduction

Established in May 2015, Indus OS is a homebred system apps company, building India’s only content and commerce platform for users to discover and consume digital content & services in the language of their choice. With a vision of digitally connecting 1 Billion Indians, Indus OS is constantly striving to adapt its existing portfolio (App Store, Minus One Screen, Keyboard, Messenger, etc) by introducing new features to enrich the user experience in their native language.
Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.