SEO & Wordpress Analyst

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

About the organization:

Our client is a leading B-school offering hands on education in business where the classes are led by top industry leaders and practitioners. The school aims to prepare students to be successful professionals in today's fast-changing economy by offering insights from leaders in various fields.

Roles and Responsibilities:

• Providing counseling sessions to advise the student and their parents about their learning needs.
• Scheduling appointments and conducting online demo sessions daily including follow-up sessions.
• Understanding customer profiles & problems to explain the implications of ineffective learning methods.
• Creating the need for smart learning and advising student-parents to subscribe to solutions.
• Handling objections and negotiating prices to generate sales revenue.
• Continuously upgrading product knowledge and sales skills to exceed the growing sales target.

Requirements:

• Knowledge in E-Learning from K -12 to working professional courses
• Experience working with sales tools - CRM
• Excellent English verbal and written communications skills
• You are enthusiastic and willing to work relentlessly to achieve and exceed business targets.
• You thrive in a fast-paced ambiguous work environment.
• Ability to multitask, prioritize, and manage time effectively.

We are looking "SAP Project Manager" for Reputed Client @ Permanent Role.

Experience: 10+ Yrs

• Min 2-3 years of experience in PMO 

• Good in communication skills and reporting skills 

• Knowledge on SAP and high level Process 

• Knowledge on finance process 

• Knowledge on Project execution Process 

• Should be willing to travel and should be committed

We are seeking applications for a Senior Technical Architect of .NET for our client, a leading Fintech in the lending domain.

As a strong tech leader, you will lead development activities across multiple enterprise projects.

Role & Responsibilities:

 Solve complex problems and produce the highest quality code.

 Work closely with both external clients and internal, cross-functional product and technical teams to support multiple projects.

 Maintain technical design documentation, communicating architectural and design changes to development teams

 Conduct regular design and code reviews, establishing and publishing quality and performance metrics

 Manage and foster a team-oriented environment, providing technical oversight to team members

Skills & Qualifications:

 10+ years of professional experience on .NET framework 4x

 Solid understanding and experience with Object-Oriented design & development

 Excellent hands-on C# coding skills

 Experience working with ASP.NET MVC, Entity Framework, LINQ, NoSQL, Message Queue, and building Reusable Libraries

 Should possess SQL Server database skills to design new or alter existing table structures as per the requirements

 Exposure in building web-based applications

 Should have worked on a complex enterprise business application in a product-based IT company and/or banking and financial services company

 Data-driven, analytical approach to problem-solving and project management

 Working experience with Agile methodologies.

Greetings
Urgently Looking for Technical Training Manager
Experience : 3-7yrs

• Location - Mumbai
  Must have
  1) Should have experience in providing Corporate Trainings in current or past organization
  2) Must have either of these skills ( Java/ Devops/ IOT/ Data Analyst/ Machine Learning/ Cloud)
  3) Good Training Analysis (Delivery) and Training Management Skills
  
  Roles
  Monitoring Technical Trainings
  · Handling Escalations
  · Handholding with operations team for training lab setup on the technical side
  · Checking up with feedback and taking actions on low feedback.
  · Monitoring Technical Trainings

Experience & Background

• B-Tech/BCA/MCA
• 2-4 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.

Key responsibilities for this role include:

• Lead one of the product verticals in the development of technology strategy, planning, hiring and execution of the next iteration of the WeInvest platform.

• Institutionalize a strong software engineering culture and facilitate a rapid, iterative, layered development approach.

• Be hands on with the coding, evaluate design and architecture choices, do in-depth code reviews, and implement standards and practices for software development.

• Inspire the engineering team to build quality, scalable code by pairing with team members periodically.

• Participate in the definition and management of high-quality product roadmaps based on business, product & tech strategy.

• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.

The ideal candidate will have:

• Masters /BE/ B.Tech from a reputed institute

• About 6-10 years professional experience in software development.

• Excellent logical and analytical reasoning capabilities combined with strong knowledge of core

computer science concepts like algorithms, data structures, software design patterns, OOP etc.

• Should have experience in all the phases of SDLC

• Must have experience in leading a team. (At least 2-3 people)

• Be an expert in ruby on rails with experience OR from Fintech, Wealth Management OR Investment

• Management Domain with experience in any of the programming languages (Java/Python/Ruby).

• Breadth of experience in multiple technologies, tools, frameworks and processes is a big plus.

• Excellent understanding of core computer science concepts like algorithms, data structure,

Software design patterns, OOP etc. Be able to lead the team in design & architecture discussions,

introduce new tools, concepts & process to the team and guide other members of the team.

• Experience working in an agile team with software engineering practices like automated testing,

test- driven-development, continuous integration etc is a big plus.

• Excellent oral and written communication.