SDET_S

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Job description.

Role : UI/UX designer

EXP : 3 - 5 yrs

Mode : WFO

Location : Coimbatore

Role Description

This is a full-time on-site UI/UX Designer role located in Coimbatore. The successful candidate for this position will be responsible for designing and implementing user interfaces and experiences that will allow users to interact effectively with our products and digital solutions. The UI/UX Designer will be required to work closely with cross-disciplinary teams to understand and translate requirements into intuitive and effective user interfaces and experiences.

Desired Candidate Profile :

• Candidate should have creative & analytic mindset.
• Should expert in Graphic, Web & Mobile App Designs.
• Expert knowledge in Adobe XD, Figma, Photoshop, Illustrator, and other design tools.
• Should have knowledge of HTML5/CSS3, JavaScript.
• Must have knowledge in wireframing tools.
• Knowledge Material-UI.
• Must have knowledge SEO friendly websites.
• Experience with Responsive Website Design.
• Understanding of user experience, usability and responsive web design will be preferred.
• Good knowledge of the latest web technologies, cross browser and platform issues.
• Good Communication skills.
• Strong sense of aesthetics and familiarity with latest design trends is needed.
• Keeping up to date with recent technological and software developments.
• Working as part of a multi-disciplinary team. 

ketteQ is a supply chain planning and automation platform. We are looking for an experienced AWS Devops Engineer to help manage AWS infrastructure and automation.  This job comes with a attractive compensation package, work-from-home and flex-time benefits. You will get to work on projects for large global brands with a highly experienced team based in US and India. If you are high-energy, motivated, and initiative-taking individual then this could be a fantastic opportunity for you. Candidates must meet the following requirements:

Duties & Responsibilities

• Deployment, automation, management, and maintenance of AWS cloud-based production system
• Build a deployment pipeline for AWS and Salesforce
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Work collaboratively with software engineering to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure defined as cloud formation template
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization

Requirements

• At least 5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, Fargate, S3, Cloud Formation)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Solid foundation of networking and Linux administration
• Experience with Docker, GitHub, Jenkins, Cloud Formation and deploying applications on AWS
• Ability to learn/use a wide variety of open source technologies and tools
• Database experience to help with monitoring and performance; PostgreSql experience preferred
• AWS certification preferred

Education

• Bachelors in Engineering or related field

Urgently Hiring for the role of:- Lead Engineer - Java Full Stack

Location:- Pune, Hyderabad (Hybrid Mode)

Roles and Responsibilities

• Candidate should have 5+ years of real-time project experience.

• Should work and collaborate directly with Clients.

• Should be able to discuss with Architects and Tech Leads, understand the design and convert them to a workable code.

• Should adhere to all code quality tools and processes.

• Should be able to guide and mentor junior developers in the team.

• Self-initiated to propose and take up process and delivery improvement activities.

• Help the team in achieving the overall sprint commitment.

Required Skillset

• Excellent communication, interpersonal, and problem-solving skills.

• Team Mangement Experience

• Backend: Java8, Spring Boot, RESTful Services, Mockito for unit testing.

• Frontend: ReactJS, Redux or React Context, JEST for unit testing.

• Database: MySQL or any relational database.

Technical Skills (NICE TO HAVE)

• AWS, MongoDB, AngularJS, PHP

· Proactively recommend new features and improvements to optimize and grow the use of the platform.

· Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.

· Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies.

· Uphold and promote best practices, design guidelines for security practices.

· Day to day administration, troubleshooting, and maintenance of the connected Salesforce platforms

· Support the continued build-out of key reports and dashboards, data administration, and integrity upkeep.

· Provide technical specifications and help maintain overall documentation for the business.

Skills and Qualifications

· At least 2 years of experience with technical implementations

· In-depth technical knowledge of Salesforce development and standard features

· Advanced experience with Salesforce.com configurations

· Should be aware about the best practices and governance limits.

· Leverage recommended frameworks.

· Knowledge in SFDC database with SOQL & SOSL

· Strong Salesforce development experience including working knowledge and ability to code in APEX (classes, triggers, batch processes and web services, Salesforce APIs, SOQL, and Force.com.

· Good understanding of Java Scripts and Cascading Style Sheets.

· Should have exposure to lightning aura components.

· Hands-on experience on REST and BULK API’s

· Good understanding of sales business process

· Should be able to understand the issue in live project and identify the RCA.

· Ability to analyse business processes/requirement and suggest the best possible solution.

Preferred Qualifications

· Bachelor of Engineering

Job Description

Roles & Responsibilities

Eligibility

Company Introduction

We at Joistic are a strong and focused team working on flutter and PHP Laravel. We are looking to add a backend dev to our team.

As a Backend Engineer at Joistic, you’ll be involved in working on admin panels, web apps, Rest Api creation etc. Having a good sense of UI/UX would be appreciated.

Experience: 9 to 16 Yrs

Notice Period: Immediate to 15 days

Job Description:

- The Lead Engineer is responsible for deriving the technical architecture, detailed design, implementation, Performance, and Scalability of the developed system.

- The individual should be capable of single-handedly understanding the requirement, liaison with the product owner and external teams; produce the technical output required.

- Strong Leadership skills to contradict, produce a new design to current trends is required.

- Should be an avid technology enthusiast with strong views on technical architecture.

Technical Skills:

1) Strong Python and Mongo DB is mandatory

2) Web Application Architecture - One Large Project Experience of Development & Maintenance

3) Knowledge in one or more frameworks like WSGI(uwsgi), Django, Flask, Web Application development

4) Exposure to Databases like MongoDB, BigQuery, Elastic Search, Redis, etc.,

5) Knowledge of Code Quality Process and Discipline (Git, Jenkins, etc)