SAP Compensation Consultant

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

About the role –

● Counsel students over the phone for admissions in UG & PG Courses.

● Assist learners in forms filling for admission.

● Guide students to take admission in our partner colleges as per the assigned targets.

● Have a direct access to the colleges SPOC as & when required & help in admission conversion

process. Maintain daily MIS on the calls & walk-ins (if any)

Must have skills:

● Excellent listening + communications skills (English, Hindi, Kannada and Tamil)..

● Interpersonal Skills

● Integrity and Professionalism.

● Ability to operate within a wide range of student personalities and background.

● Should enjoy working in a core sales driven environment.

● Self-starter & ability to execute high velocity closures.

● Inherent ability to have engaging conversations.

About the role:

 Hopscotch is looking for a passionate Data Engineer to join our team. You will work closely with other teams like data analytics, marketing, data science and individual product teams to specify, validate, prototype, scale, and deploy data pipelines features and data architecture.

Here’s what will be expected out of you:

➢ Ability to work in a fast-paced startup mindset. Should be able to manage all aspects of data extraction transfer and load activities.

➢ Develop data pipelines that make data available across platforms.

➢ Should be comfortable in executing ETL (Extract, Transform and Load) processes which include data ingestion, data cleaning and curation into a data warehouse, database, or data platform.

➢ Work on various aspects of the AI/ML ecosystem – data modeling, data and ML pipelines.

➢ Work closely with Devops and senior Architect to come up with scalable system and model architectures for enabling real-time and batch services.

What we want:

➢ 5+ years of experience as a data engineer or data scientist with a focus on data engineering and ETL jobs.

➢ Well versed with the concept of Data warehousing, Data Modelling and/or Data Analysis.

➢ Experience using & building pipelines and performing ETL with industry-standard best practices on Redshift (more than 2+ years).

➢ Ability to troubleshoot and solve performance issues with data ingestion, data processing & query execution on Redshift.

➢ Good understanding of orchestration tools like Airflow.

 ➢ Strong Python and SQL coding skills.

➢ Strong Experience in distributed systems like spark.

➢ Experience with AWS Data and ML Technologies (AWS Glue,MWAA, Data Pipeline,EMR,Athena, Redshift,Lambda etc).

➢ Solid hands on with various data extraction techniques like CDC or Time/batch based and the related tools (Debezium, AWS DMS, Kafka Connect, etc) for near real time and batch data extraction.

Note :

Product based companies, Ecommerce companies is added advantage

Responsibilities:

• Translate designs and wireframes into high quality code.
• Write and maintain modular and high performance code.
• Collaborate with BE devs and UX designers to improve usability.
• Participate in technical discussions and communicate across teams.
• Lead frontend technical development efforts.
• Take ownership and drive projects end-to-end.
• Mentor junior developers

• Design front-end architecture (secure, high-performing, scalable, extensible, flexible, simple).

Requirements:

• Should have strong JavaScript fundamentals.
• HTML/CSS experience, including concepts like layout, specificity, cross browser compatibility, and accessibility.
• Strong proficiency in JavaScript, the JavaScript object model and ES6
• Understanding of React.js / Angular/ Vue.js and its core principles.
• 2+ years of hands-on experience with React.js /Vue.js/ Angular.
• Good communication skills.
• Good understanding of FE build systems and tools like Babel(ES6), Webpack, Grunt, npm,. is a plus.
• Experience with browser APIs and optimising front end performance is a plus.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

Understand requirements and create low-level design using UML

Develop embedded software as per defined software requirements

Software integration & testing

Background & Skills

Education:

B.E/B. Tech/M.Tech/Master (Electronics/Telecommunications/Computers Science)OR equivalent

Experience & Attributes:

2-8 years’ experience in Embedded system software design, development, and testing.

Excellent communication skills, spoken and written English

Must have specialized knowledge :

·  Embedded C

·  Electronics

·  RTOS

·  Knowledge of Microcontrollers (RISC, CISC)

·  CAN Communication & Protocols like UDS, KWP2000, CANopen and J1939

·  MISRA standard - 2000/MISRA 2012

·  SDLC, Agile Scrum

·  Static analysis & Tools like LDRA or QAC or Vector cast

·  Change Management & Tools like JIRA/VSTS

·  Version control & Tools like SVN/GIT/Clearcase

·  Traceability management & Tools like Reqtify or equivalent

·  Design methodologies - like UML

·  Software Test Life Cycle

Specialized knowledge – Will be Preferred

·  Functional Safety life-cycle & Management - Applies to software design & development

·  Safety standards like - IEC-61508, ISO-26262, ISO-25119, ISO-13849

Key Tasks and Responsibilities

·  Software requirement specification writing

·  Creating design for assigned modules

·  Implementing the code for assigned requirements

·  Perform unit testing

·  Perform peer reviews or inspection of software work products

·  Support testing team on defect analysis

·  Adhere to Quality processes

• Responsible for applying the principles and practices of software quality assurance throughout the Software development cycle.
• Analyzing the project risk & identification of the project requirements
• Undertake internal quality audits(Co-ordinate with Graphic designer, UI Developer and Developer )
• Perform Testing methods on Web(Chrome ,Firefox ,IE and Safari )
• Perform Testing methods on iOS application and Android application.
• Responsible for performing Automation testing by using selenium tool.
• Run tests to identify problems or deficiencies in products/projects
• Perform Internal Quality Audits
• Track all software related metrics in terms of schedule, effort, defects, etc.

We are looking for a self-driven, passionate Android developer who can join our mission in building a product that solves real problems in the simplest and most elegant manner possible. We want to make financial services inclusive and accessible to all.

Welcome aboard if:

- You have done Android development with Kotlin and some state management frameworks for at least 1 year

- You push the code to Git before you leave the office

- You take pride in building the features and take end-to-end ownership

- You love Agile and believe in writing more than enough tests, code reviews, and iterative development