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India's Top BNPL/Fintech Player logo
Hiring Quality Analyst for a Leading BNPL player
India's Top BNPL/Fintech Player
Hiring Quality Analyst for a Leading BNPL player
India's Top BNPL/Fintech Player's logo

Hiring Quality Analyst for a Leading BNPL player

at India's Top BNPL/Fintech Player

Agency job
3 - 8 yrs
₹6L - ₹20L / yr
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
Skills
Software Testing (QA)
Test Automation (QA)
Test cases
skill iconJava
Automation
CI/CD
Maven
skill iconGitHub
API

Hiring for leading BNPL player
Someone from the Product /Fintech based company
Max notice 1 month or immedite joiner are welcome
Primary role will be quality and timely delivery of the application/feature/module your team will be working on

  • Analysis of requirements, preparing a query list based on those requirements
  • Participation in test planning meetings and providing feedback to the testing/product teams
  • Conducting exploratory testing – simultaneous test design and execution
  • Writing Automation test scripts with the aim to carry out https://u-tor.com/topic/how-automate-regression-testing">automated regression tests after every update and release of the new software version
  • Set the priority for automation scenarios and work to maximize test coverage
  • Write documentation on automated testing and select new automated tools
  • Collaborate with the development team to assess or diagnose problems and suggest possible solutions

 Desired Skills:-

  • Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
  • Experience of 5-7 Years
  • Expertise in Automation/Manual testing with experience in writing and executing the test cases
  • Expertise in any Software programming language-preferably Java
  • Experience in writing test automation scripts and good understanding of standard automation frameworks
  • Knowledge of CI tools like Maven, Jenkins, Github and related build deployment processes
  • Hands-on experience in API Testing (HTTP and RESTful web services) using JMeter/postman etc.
  • Working experience on testing web applications with databases such as (SQL/MongoDb, CouchBase )
  • Strong knowledge of software QA methodologies, tools and processes with Understanding the SDLC (Software Development Life Cycle) Models - AGILE, Sprint
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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