Research Scientist - Product Development

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!

Key Responsibilities:

● Respond to customer service requests and tickets promptly.

● Diagnose and troubleshoot basic technical issues related to MyOperator products.

● Provide step-by-step guidance and training to users.

● Escalate complex technical issues to higher support levels.

● Maintain accurate documentation of customer interactions and resolutions.

● Handle KYC verification, activation tickets, SMS template approvals, and business

name approvals.

● Manage account panel-related tasks, including feature activation, billing date changes,

account transfers, and number-related requests.

● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,

and balance management.

● Work with JIRA and Qntrl for ticket resolution and task management.

Skills & Qualifications:

● 1-2 years of experience in a technical support role, preferably in a SaaS-based

company.

● Strong understanding of SaaS platforms and how they work.

● Problem-solving skills with the ability to diagnose and troubleshoot basic technical

issues.

● Excellent communication and customer service skills with a helpful and patient

approach.

● Ability to provide training and support to users related to MyOperator products.

● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.

● Ability to follow structured processes and complete assigned tasks efficiently.

Why Join Us?

● Opportunity to work in a fast-growing SaaS company.

● Collaborative and supportive work environment.

● Hands-on experience with customer interactions and technical troubleshooting.

● Scope for learning and career growth in the tech support domain.

Tally Software Proficiency:

• 1. Efficiently use Tally ERP for financial data entry, reconciliation, and reporting.
• Maintain accurate accounting records and generate financial statements.
• Ensure compliance with accounting standards and regulations.

Accounts Payable and Receivable Management:

• Process vendor invoices and ensure timely payments.
• Maintain accurate accounts payable records and reconcile vendor statements.
• Manage customer accounts, track receivables, and follow up on outstanding payments.

Bank Statement Reconciliation:

• Reconcile bank statements with general ledger accounts on a monthly basis.
• Identify and resolve any discrepancies or irregularities.
• Prepare bank reconciliation reports and provide analysis.

Cash Collection:

• Oversee cash collection activities, including follow-up with customers for overdue payments.
• Prepare daily cash reports and bank deposits.
• Ensure timely and accurate cash handling procedures.

General Accounting Tasks:

• Assist with month-end and year-end closing procedures.
• Prepare journal entries and maintain general ledger accounts.
• Assist with financial audits and tax returns.
• Provide support to other accounting team members as needed.

Qualifications and Skills:

• Bachelor's degree in Accounting or Finance.
• Proven experience in accounting roles, preferably with Tally software.
• Strong understanding of accounting principles and practices.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Excellent analytical and problem-solving skills.
• Attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Job Summary:

The Head of Operation and Cross-Sell will be responsible for streamlining sales processes, managing client onboarding, ensuring compliance, handling financial reconciliations, deepening client relationships and supporting the sales team with strategy and execution. This role will bridge the gap between sales, operations, and marketing to drive efficiency and revenue growth.

Key Responsibilities:

1. Business & Sales Support:

·      Manage existing clients and onboard new clients.

·      Develop and execute client plans, including:

o  Financial plans

o  Investment strategies

o  Customized acquisition strategies

·      Support business expansion by identifying key partnerships and growth opportunities.

2. Sales Operations & Compliance:

·      Oversee sales workflows and processes for seamless execution.

·      Ensure compliance with regulatory requirements (AMFI, IRDAI, Licenses, KRA, etc.).

·      Support documentation and approvals for financial products and services.

3. Financial & Account Management:

·      Handle revenue tracking, invoicing, and collections.

·      Manage cash flow projections and reconciliations.

·      Follow up on pending payments and ensure financial compliance.

4. Partnerships & B2B Collaboration:

·      Identify and manage new tie-ups with partners.

·      Strengthen relationships with existing stakeholders.

·      Oversee documentation, agreements, and compliance for partnerships.

·      Develop B2B opportunities, including corporate tie-ups and financial wellness programs.

5. Deepening of Client Relationship

·      Interact with the existing clients to identify their investment mindset and offer customised solutions 

·      Strengthen relationships with existing clients

·      Cross-sell and up-sell investment products to the existing clients by understanding and identifying their needs

·      Responsible for the robust growth of AUM and Revenue from the existing client portfolio

6. Strategic Planning & Marketing Support:

·      Assist in the development of new products and services.

·      Support corporate strategy and marketing initiatives.

·      Collaborate with the marketing team on lead generation, branding, and sales campaigns.

Key Skills & Qualifications:

·      Master’s degree in Business, Finance, Marketing, or related field.

·      10-12 years of experience in sales operations, financial planning, or business development in the Mutual Fund / Wealth Management / Insurance industry

·      Strong analytical skills and ability to interpret financial data.

·      Experience in managing partnerships and compliance documentation.

·      Proficiency in CRM tools and sales analytics software.

·      Excellent communication, negotiation, and leadership skills.

Why Join Us?

·      Be part of a fast-growing, dynamic company with a collaborative work culture.

·      Exposure to strategic business development and sales operations.

·      Work with a collaborative team that values innovation and efficiency.

·      Opportunity to lead a critical function and shape the future of our sales operations.

·      Exposure to cutting-edge sales technology and processes.

If you are a strategic thinker with a passion for sales operations and a proven track record of success, we invite you to apply and be part of our team!

As a Software Developer at Prodios Labs, you will have the opportunity to work on cutting-edge projects utilizing your expertise in JavaScript, Node.js, ReactJS, CSS, HTML, TypeScript, and MongoDB. Your role will be crucial in developing innovative software solutions that will drive the success of our company.

Key Responsibilities:

1. Collaborate with cross-functional teams to design, develop, and implement software solutions that meet the needs of our clients.

2. Write clean, maintainable, and efficient code using best practices in software development.

3. Implement responsive design principles to create user-friendly interfaces and enhance user experience.

4. Troubleshoot and debug applications to ensure optimal performance and reliability.

5. Stay updated on emerging technologies and trends in the software development industry to continuously improve our products.

6. Conduct thorough testing and quality assurance to ensure the functionality and security of our software solutions.

7. Communicate effectively with team members and stakeholders to ensure project deadlines are met and goals are achieved.

If you are a passionate and skilled Software Developer looking to make a significant impact in a dynamic and fast-paced environment, we want to hear from you! Join our team at Prodios Labs and be a part of our exciting journey towards innovation and success

Azure – Data Engineer

• At least 2 years hands on experience working with an Agile data engineering team working on big data pipelines using Azure in a commercial environment.
• Dealing with senior stakeholders/leadership
• Understanding of Azure data security and encryption best practices. [ADFS/ACLs]

Data Bricks –experience writing in and using data bricks Using Python to transform, manipulate data.

Data Factory – experience using data factory in an enterprise solution to build data pipelines. Experience calling rest APIs.

Synapse/data warehouse – experience using synapse/data warehouse to present data securely and to build & manage data models.

Microsoft SQL server – We’d expect the candidate to have come from a SQL/Data background and progressed into Azure

PowerBI – Experience with this is preferred

Additionally

• Experience using GIT as a source control system
• Understanding of DevOps concepts and application
• Understanding of Azure Cloud costs/management and running platforms efficiently

Key Responsibilities:

 Client Relationship Management:

o Build and maintain long-term relationships with clients.

o Understand client needs and deliver personalized, high-quality mental health

services.

 Communication and Resource Development:

o Develop, improve, and structure information and communication tools for MHFA

offerings, specifically for B2B clients.

o Ideate, design, and implement communication tools and programs to support

Mental Health First Aiders (MHFAiders) and strengthen the MHFAiders community.

 Program Promotion and Coordination:

o Promote and coordinate initiatives such as the MHFAI Awards Program and

MHFAiders Chat community.

o Plan and manage webinars, events, and activities to advocate for mental health first

aid in workplaces and educational institutions, engaging prominent stakeholders.

 Market Engagement and Support:

o Support the sales and marketing team by handling technical discussions with

prospective clients.

o Stay updated on developments in the mental health sector, including government

initiatives and market trends.

 Training and Delivery:

o Learn and deliver MHFA programs to various audiences.

 Strategic Contribution:

o Contribute to the strategic planning and implementation of MHFA India’s work plan.

o Undertake additional responsibilities as required by management.

Qualifications and Requirements:

Experience:

 3–5 years of professional experience in mental health counseling, corporate wellness, or

related fields.

Education:

 Master’s degree in Counselling Psychology, Applied Psychology (preferably with HR

specialization), or Social Work.

Skills and Knowledge:

 Strong proficiency in mental health training for adults.

 Expertise in content development for mental health awareness programs.

 Experience working in structured or organized groups is highly desirable.

Key Competencies:

 Effective communication and relationship-building skills.

 Strategic thinking and planning capabilities.

 Knowledge of mental health market trends and government policies.

 Ability to design and implement engaging programs and events.

Job Description
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities
	Translate designs and wireframes into high quality code
	Design, build, and maintain high performance, reusable, and reliable Java code
	Ensure the best possible performance, quality, and responsiveness of the application
	Identify and correct bottlenecks and fix bugs
	Help maintain code quality, organization, and automatization
Skills
	Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
	Familiarity with RESTful APIs to connect Android applications to back-end services
	Strong knowledge of Android UI design principles, patterns, and best practices
	Experience with offline storage, threading, and performance tuning
	Ability to design applications around natural user interfaces, such as “touch”
	Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
	Knowledge of the open-source Android ecosystem and the libraries available for common tasks
	Ability to understand business requirements and translate them into technical requirements
	Familiarity with cloud message APIs and push notifications
	A knack for benchmarking and optimization
	Understanding of Google’s Android design principles and interface guidelines
	Proficient understanding of code versioning tools, such as Git
	Familiarity with continuous integration

Flutter Developer

Responsibilities :

Mobile app developers have a bunch of responsibilities. Flutter engineers also have a lot of tasks to conquer.

• Designing and developing apps
• Writing clean code
• Participating in development life-cycle
• Fixing bugs
• Investigating technologies to make the development faster
• Following new trends in development

Required Skills :

• Good knowledge of Git
• Understanding of Computer Science
• Understanding of software development life cycle
• Strong knowledge of different architecture approaches
• Experience with GoF patterns
• Knowledge of SQL
• Strong knowledge of networking
• Experience in programming languages for mobile development — Kotlin or Swift
• Knowledge of Dart programming language,
• Understanding of Flutter framework
• Experience in Android or iOS mobile development services

• Min. of 10+ years of overall exp., with min. 4-5years as a Scrum Master
• Technical background. Should have worked in Development background and not Testing background.
• B.Tech / B.E / Engineering discipline
• CSM (Certified Scrum Master), PSM (Professional Scrum Master) I/II certifications or any other Scrum related certification
• SAFe (Scaled Agile Framework) experience
• Excellent in stakeholder communication