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Remedy Development
Remedy Development
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Remedy Development

Pooja Yadav's profile picture
Posted by Pooja Yadav
3 - 7 yrs
₹10L - ₹17L / yr
Bengaluru (Bangalore)
Skills
Analytical Skills
Management Information System (MIS)
Systems Development Life Cycle (SDLC)
Change Management
• Team player with Good Communication Skills • Design, development and deployment of Remedy 9.x with ARS IT Service Management 9.x (ITSM 9.x) out-of-box applications using filters, forms, workflow, active links and any other interface or internal process need. • Performs ITSM Architecture Support Reviews, validates and revises the System Architecture Document for Remedy 7.6.04, 8.x based on the ITSM requirements. • Provides engineering support for the BMC Remedy family of products to include Remedy AR Developer Studio, Service Desk(IM), Change Management(CM), Service Level Management(SLM), Knowledge Management, Service Request Management(SRM). • Performs software maintenance as required for the Development environment, the Functional Quality Testing FQT on System Integration Testing (SIT) environment, and the Production environment. • Makes configuration changes as necessary and make administrative changes to include but not limited to updates to foundations data, roles and permissions. • Responsibility includes design, development, testing, and deployment as required and stated in the current System Development Life Cycle SDLC process, standard and policy said by process owners. • Diagnose and remediate issues as required within the Remedy ITSM Change and Service Management. • Should have knowledge on preparing HLD, LLD, Use Case diagrams and Process documents. • Provide excellent troubleshooting skills to drive non-scan issues to identify root cause and provide creative suggestions to resolving the issues. • Ensure the performance of the system especially during the operations & data integration by optimizing the design and implementation. Experience : 3+ years
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Workflexi

Founded :
2016
Type :
Products & Services
Size :
20-100
Stage :
Raised funding

About

Follow us to know how you can #work on #contract and follow your #passion! while your one month #salary is #secured! #Futureofwork #Fixedtermcontractjobs
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Recruiting Bond
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NOW HIRING · WORLD-CLASS TALENT Backend Tech Lead (Senior Level Engineering Leadership)

Placed by Recruiting Bond on behalf of a Confidential Digital Platform Leader

📍Location: Bengaluru, India (Hybrid / On-Site)

🏢Sector: Technology, Information & Media

👥Company Size: 500 – 1,000 Employees

💼Employment: Full-Time, Permanent

🎯Experience: 6 – 9 Years (Backend Engineering)

🚀 Level: Tech Lead


ABOUT THIS MANDATE

Recruiting Bond has been exclusively retained by one of India's most well-established digital platform organisations — a company operating at the intersection of Technology, Information, and Media — to identify and place a world-class Backend Tech Lead who can drive a transformational engineering agenda at scale.

This is not an ordinary role. The organisation is executing a high-stakes, large-scale modernisation of its backend infrastructure — migrating from legacy monolithic systems to resilient, cloud-native, AI-augmented distributed architectures that serve millions of concurrent users. The person in this seat will be a core pillar of that transformation.

We are looking exclusively for the top 1% — engineers who think in systems, own outcomes, and lead by example.


THE OPPORTUNITY AT A GLANCE

🏗️ Architecture Ownership

Drive system design decisions across the entire backend platform. Shape the future of distributed, fault-tolerant architecture.

🤖 AI-Augmented Engineering

Embed GenAI and LLM tooling directly into the SDLC. Champion automation-first development practices across squads.

🎓 Engineering Leadership

Mentor and grow the next generation of backend engineers. Lead hiring, reviews, and cross-functional technical alignment.


KEY RESPONSIBILITIES


1. Architecture & Platform Modernisation

  • Lead the full migration of legacy monolithic systems to a scalable, cloud-native microservices architecture
  • Design and own distributed, fault-tolerant backend systems with sub-millisecond SLO targets
  • Architect API-first and event-driven platforms using async messaging patterns (Kafka, Pub/Sub, SQS)
  • Resolve systemic performance bottlenecks, concurrency conflicts, and scalability ceilings
  • Establish backend design standards, coding guidelines, and architectural review processes


2. Distributed Systems Engineering (Production-Grade)

  • Design and implement Webhook reliability frameworks with intelligent retry and exponential backoff strategies
  • Build idempotent, versioned APIs with enterprise-grade rate limiting and throttling controls
  • Implement circuit breakers, bulkheads, and resilience patterns using Resilience4j / Hystrix or equivalents
  • Engineer Dead-Letter Queue (DLQ) strategies and event reprocessing pipelines with guaranteed delivery semantics
  • Apply Saga orchestration and choreography patterns for distributed transaction integrity
  • Execute zero-downtime deployments and canary release strategies with rollback capability
  • Design and enforce multi-region disaster recovery and business continuity protocols


3. AI-Driven Engineering Practices

  • Champion LLM and GenAI adoption as first-class tooling across the software development lifecycle
  • Apply prompt engineering techniques for automated code generation, review, and documentation workflows
  • Utilise AI-assisted debugging, root cause analysis, and predictive performance optimisation
  • Build automation-first pipelines that reduce toil and accelerate delivery velocity
  • Evaluate and integrate emerging AI developer tools into the engineering ecosystem


4. Engineering Leadership & Culture

  • Own backend platforms end-to-end with full accountability across development, stability, and performance
  • Actively mentor, coach, and elevate engineers at all levels (L3–L6) through structured 1:1s and code reviews
  • Drive and lead technical hiring — from designing assessments to final hire decisions
  • Partner with Product, Data, DevOps, and Security stakeholders to align engineering with business objectives
  • Represent the engineering org in cross-functional roadmap planning and architecture decision reviews
  • Foster a culture of technical excellence, psychological safety, and high-velocity delivery


TECHNOLOGY STACK (HANDS-ON PROFICIENCY REQUIRED)

Languages: Java (primary) · Go · Python · Node.js · PHP · Rust

Cloud: AWS · GCP · Azure (Multi-cloud exposure preferred)

Containers: Docker · Kubernetes · Helm · Service Mesh (Istio / Linkerd)

Databases: PostgreSQL · MySQL · MongoDB · Cassandra · Redis · Elasticsearch

Messaging: Apache Kafka · RabbitMQ · AWS SQS/SNS · Google Pub/Sub

Observability: Datadog · Prometheus · Grafana · OpenTelemetry · Jaeger · ELK Stack

CI/CD & IaC: GitHub Actions · Jenkins · ArgoCD · Terraform · Ansible

AI & GenAI: OpenAI / Claude APIs · LangChain · RAG Pipelines · GitHub Copilot · Cursor


QUALIFICATIONS & CANDIDATE PROFILE


Education

  • B.E. / B.Tech or M.E. / M.Tech from a Tier-I or Tier-II Institution — CS, IS, ECE, AI/ML streams strongly preferred
  • Exceptional real-world engineering track record may be considered in lieu of institution pedigree


Experience

  • 6 to 9 years of progressive backend engineering experience with demonstrable ownership and impact
  • Proven track record of shipping and scaling production SaaS / Product systems at significant user load
  • Exposure to and success within start-up, mid-size, and large-scale product organisations — the full spectrum
  • Strong computer science fundamentals: algorithms, data structures, distributed systems theory, OS internals
  • Demonstrated career stability — minimum 2 years average tenure per organisation
  • The Ideal Candidate Exemplifies
  • System-level thinking with an ability to hold context across code, architecture, product, and business
  • An ownership mindset — no task is 'not my job'; outcomes and quality are personal commitments
  • Strong written and verbal communication skills for asynchronous, cross-functional collaboration
  • Intellectual curiosity: actively follows engineering trends, contributes to the community (OSS, blogs, talks)
  • Bias for automation, observability, and engineering efficiency at every level
  • A mentor's instinct — genuine desire to grow others and raise the capability of the team around them


WHY THIS ROLE STANDS APART

✅ Transformational Scope

Lead platform modernisation at scale. Your architectural choices will define systems serving millions of users for years.

✅ AI-Forward Engineering Culture

Be at the forefront of AI-augmented development. This org invests in tools and practices that make great engineers exceptional.

✅ Established, Stable Platform

Join a company with 500–1,000 employees, proven product-market fit, and the resources to execute on a serious technical vision.

✅ Career-Defining Leadership

Operate with strategic influence, direct access to senior leadership, and a clear path toward Principal / Staff / VP Engineering.


HOW TO APPLY

This search is being managed exclusively by Recruiting Bond

Submit your application with an updated resume

Only shortlisted candidates will be contacted. All applications are treated with the strictest confidentiality.

⚡ We move fast — qualified candidates can expect a response within 48–72 business hours.


Recruiting Bond | Bengaluru, Karnataka, India | 2026

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Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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