Remedy Development

• Team player with Good Communication Skills • Design, development and deployment of Remedy 9.x with ARS IT Service Management 9.x (ITSM 9.x) out-of-box applications using filters, forms, workflow, active links and any other interface or internal process need. • Performs ITSM Architecture Support Reviews, validates and revises the System Architecture Document for Remedy 7.6.04, 8.x based on the ITSM requirements. • Provides engineering support for the BMC Remedy family of products to include Remedy AR Developer Studio, Service Desk(IM), Change Management(CM), Service Level Management(SLM), Knowledge Management, Service Request Management(SRM). • Performs software maintenance as required for the Development environment, the Functional Quality Testing FQT on System Integration Testing (SIT) environment, and the Production environment. • Makes configuration changes as necessary and make administrative changes to include but not limited to updates to foundations data, roles and permissions. • Responsibility includes design, development, testing, and deployment as required and stated in the current System Development Life Cycle SDLC process, standard and policy said by process owners. • Diagnose and remediate issues as required within the Remedy ITSM Change and Service Management. • Should have knowledge on preparing HLD, LLD, Use Case diagrams and Process documents. • Provide excellent troubleshooting skills to drive non-scan issues to identify root cause and provide creative suggestions to resolving the issues. • Ensure the performance of the system especially during the operations & data integration by optimizing the design and implementation. Experience : 3+ years