RPA Lead Developer

Location: Indore

Key Responsibilities:-

1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.

• Address customer inquiries, concerns, and issues with courtesy and empathy.
• Assist customers in resolving their problems or inquiries effectively.

● Any Graduation degree.

● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage ) 

● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)

● Excellent communication, negotiation, and problem-solving skills.

● Strong analytical and critical thinking abilities.

● Knowledge of BPO industry trends and best practices.

● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.

● Client-focused with exceptional interpersonal skills.

Key Responsibilities:

• Make outbound calls to customers and explain products/services in Tamil
• Handle inbound customer queries politely and professionally
• Maintain call logs, update customer records, and follow up regularly
• Achieve daily/weekly targets for call volume and lead conversion
• Provide accurate information and resolve customer concerns
• Report call status and feedback to the team lead/manager

Requirements:

• Good communication skills in Tamil (additional languages a plus)
• Basic computer knowledge and typing skills
• Patience and customer-friendly attitude
• Previous experience in telecalling or customer service is an advantage
• Minimum qualification: 10th/12th/Any Degree

Job Description

Are you passionate about making a difference in people's lives through groundbreaking products and services ? Look no further! Protectol Health is a pioneering pharma-tech company with a holistic approach that spans conventional pharmaceuticals, nutraceuticals, nutrients, and business safety. Our dedication to the value of "Life matters" is not just a slogan – it's ingrained in every facet of our work culture and offerings.

With dedicated divisions in Pharma, Technology, Nutraceuticals, Nutriments, and Business Safety, we drive impactful research and development activities that redefine industries and touch lives. Our operational footprint extends across the GCC countries and India, allowing us to reach and transform communities on a grand scale.

If you're enthusiastic about creating a positive impact and wish to be a part of an organization that values and prioritizes lives, Protectol Health welcomes you. Join us in our mission to shape a healthier present and future. Your expertise and passion will find a meaningful home here.

Roles and Responsibilities

As an Embedded Firmware Engineer, you will be responsible for:

● Leading the firmware development for our product line of safety and medical devices.

● Designing, developing, testing, and maintaining embedded firmware.

● Collaborating with cross-functional teams to define software requirements, specifications, and architectures based on product requirements and industry standards.

● Implementing firmware solutions that comply with ATEX certification, IEC 61508, and Functional Safety (SIL standards) for devices used in hazardous locations.

● Conducting thorough testing and validation of firmware to ensure reliability, accuracy, and compliance with safety standards.

● Optimizing firmware for power efficiency and performance to meet the life of portable and battery-powered devices.

● Implement firmware algorithms for sensor calibration, data processing, and user interface interactions.

● Assisting in hardware-software integration, debugging, and troubleshooting to ensure seamless functionality of the devices.

● Collaborating with Quality Assurance and Product Validation teams to ensure the highest quality of firmware deliverables.

● Participating in code reviews and providing constructive feedback to improve code quality and maintainability.

● Keeping abreast of emerging technologies, industry trends, and advancements in embedded systems for continuous improvement and innovation.

Skills and Qualifications:

● Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or related field.

● 3+ years of experience in embedded firmware development for portable and wireless gas detectors and docking stations.

● Proficiency in C/C++ programming languages for embedded systems.

● Hands-on experience with a complete product development cycle is an add-on.

● Experience with STM32/STM8/ MSP430 or any other low-power microcontrollers for the development of low-powered devices.

● Experience in reading and optimizing analog data in various types of ADCs.

● Understanding of ATEX certification requirements and compliance.

● Understanding and practical experience with Functional Safety standards (SIL2/3 standards) in the development of safety-critical systems is an add-on.

● Experience with coding standards. (eg: Misra-C) Familiarity with System architectures and communication protocols like I2C, UART, SPI, etc. Knowledge of sleep modes and low-power optimization techniques for battery-operated devices.

● Experience in developing and using custom segment LCDs (TN, STN, etc.) used in battery-powered ultra-low power devices.

● Experience with software development tools, version control systems, and bug-tracking systems. Strong analytical and problem-solving skills with attention to detail.

● Excellent communication and teamwork skills.

● Advantages for individuals who thrive in a startup setting.

Work Culture

At Protectol Health, we prioritize our diverse and talented team. We offer flexible work arrangements and resources for well-being to support our employees' personal and professional growth. By putting people first, we attract and retain top talent and drive innovation toward our mission of improving health and well-being

What you'll do?

●    Develop on server-side cloud software using a serverless approach (AWS).

●    Work hands-on on bringing to life IoT and Edge architectures and applications

●    Work with teams on delivering key features and performance targets.

Who You Are?

●    Passionate individual who loves to develop scalable backend

●    Strong programming capabilities

●    Understanding of cloud architecture and protocols.

●    Clear thought process, believe in simplifying rather than complicating

●    Argue and fight over opinions. Believe in always choosing the best

You Should Have

●    Experience on NoSQL Databases and designing REST API.

●    Strong fundamentals of Data structure and algorithm.

●    Done related projects during graduation/post-graduation.

●    Experience on AWS, AWS Lambda, AWS IoT Core, AWS Cloud Watch is a big plus.

Proficiency in Python 

Job Responsibilities

·        Responsibilities for this position include but are not limited to, the following.

·        Development experience 3-6 years

·        Experience working with Azure cloud-hosted web applications and technologies.

·        Design and develop back-end microservices and REST APIs for connected devices, web applications, and mobile applications.

·        Stay up to date on relevant technologies, plug into user groups, and understand trends and opportunities that ensure we are using the best techniques and tools.

• Meeting with the software development team to define the scope and scale of software projects.
• Designing software system architecture.
• Completing data structures and design patterns.
• Designing and implementing scalable web services, applications, and APIs.
• Developing and maintaining internal software tools.
• Writing low-level and high-level code.
• Troubleshooting and bug fixing.
• Identifying bottlenecks and improving software efficiency.
• Collaborating with the design team on developing micro-services.
• Writing technical documents.
• Be an active professional in continuous learning resulting in enhancement in organizational objectives.
• Provide technical support to all internal teams and customers as it relates to the product.

Requirements:

• Bachelor’s degree in computer engineering or computer science.
• Previous experience as a full stack engineer and IoT Products.
• Advanced knowledge of front-end languages including HTML5, CSS, JavaScript, Angular, React.
• Proficient in back-end languages including Nodejs and basic knowledge of Java, C#.
• Experience with cloud computing APIs and Cloud Providers such as Azure or AWS.

·        Working knowledge of database systems (Cassandra, CosmosDB, Redis, PostgreSQL)

·        Messaging systems (RabbitMQ, MQTT, Kafka)

·        Cloud-based distributed application scaling & data processing in the cloud

·        Agile / Scrum methodology

• Advanced troubleshooting skills.
• Familiarity with JavaScript frameworks.
• Good communication skills.

High-level project management skills.

We are looking for a methodical Market Research Analyst to discover customer preferences and statistical data in order to support customers during their decisionmaking process regarding product designs, prices, and promotions. The ideal candidate will be able to analyze autonomously qualitative data, trends, strategies, and competition aiming at increasing competitiveness.

SKILLS YOU MUST HAVE: Growth Consulting, Competitive Benchmarking, Secondary Research, Market Sizing Strategy Consulting, Company Analysis, Swot Analysis, Primary Research, Market Research, Industry Analysis

RESPONSIBILITIES:

• Understanding business objectives and designing surveys to discover prospective customers’ preferences
• Perform a valid and reliable market research SWOT analysis
• Provide competitive analysis on various companies market offerings, identify market trends, pricing/business models, sales and methods of operation
• Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations
• Carry out quantitative and/or qualitative research
• Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
• Utilize statistical software to manage and organize information monitoring the progress of research projects
• Design specific research methods such as questionnaires and surveys
• Develop industry-specific, vertical-level nuances as the function matures
• Maintaining the research knowledge repositories with up-to-date content
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Remain fully informed on market trends, other parties researches and implement best practices

Skill requirement:

• 5+ years experience in the market research or related field
• Experience in conducting research and business statistics, exposure to interacting with senior leaders.
• MBA or equivalent
• Excellent knowledge of statistical packages (SPSS, SAS or similar), databases and MS Office
• Business research includes strategy research, country analysis, competitor analysis, market analysis, financial analysis, qualitative and quantitative benchmarking, Porter's five forces, SWOT analysis, company analysis, industry analysis, and other
• Excellent Research skills and experience of working on research tools & databases
• Good summarization skills
• Good executive presence, ability to deal with senior partners
• Ability to work independently, with minimum supervision, and with geographically dispersed teams
• Good problem-solving skills
• Think strategically – should be able to understand the larger picture
• Flexible - ability to adapt to changing dynamics quickly

What you need to have: