Location- Kolkata
Process- Website
Essential Criteria:-
We therefore welcome candidates who meet the below criteria:· Must have website Process Experience (International Outbound Voice)
· Must have minimum 4 Years of International BPO exposure
· Must be in same Role (Team Leader/ Supervisor /Accounts Manager) in Web Process
· Excellent written and verbal communication
· Good facilitation & Leadership skills
Salary: Best in Industry
NOTE : CANDIDATE MUST BE FROM KOLKATA ONLY. OUTSTATION CANDIDATES ARE NOT ELIGIBLE
For Queries: Please contact in between 11 to 6 pm only Monday- Friday
HR Priya
Looking forward to hearing from you.
Best Regards
Priya Shaw
Lead Human Resource

About MET Technologies pvtLimited
Similar jobs
-
Expert understanding of On-page and Off-page SEO
-
Perform keyword research in coordination with company’s business objectives to optimize existing content and uncover new opportunities
-
Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
-
Provide recommendations and execute/manage strategies for content development in coordination with SEO goals – general and keyword specific
-
Develop and implement link building campaigns
-
Implement and administer search engine programs (XML sitemaps, shopping feeds, webmaster tools)
-
Monitor and evaluate web analytics dashboards and reports in order to develop and recommend SEO strategies
-
Track, report, and analyze website analytics and PPC initiatives and campaigns.
-
Experience in Search Engine Marketing (SEM) and Paid Search (PPC).
-
Perform ongoing keyword discovery, expansion and optimization.
-
Research and analyze competitor advertising
Position Responsibilities
- Be honest, reliable & consistent
- Write efficient & clean code
- Have a strong sense of ownership
- Be a part of development & maintenance of Pluang web app, Operations dashboard and other 3rd party products we own
- Contribute to improving the quality of engineering process & engineering culture
Position Requirements
- Strong in data structure and algorithms
- Experience in Node.js, Express, API Design & DOM
- Understanding of component based design or other design patterns
- Experience with unit testing, integration testing & continuous integration
- RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
- Good to have passion for investing
Overview
adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are looking for an experienced Senior Software Developer for IT Services Management Team.
In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations.
You will act as an On-call-duty team in the time between 6:00 PM to 8:00 AM IST- 365 days a year. We are seeking a hands-on Software Developer with strong experience in Frontend + DevOps knowledge.
Responsibilities:
Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage.
Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.
Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.
Requirements:
Education and Experience:
A bachelor’s or master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.
Skills & Expertise:
Proficient in ITIL service management frameworks.
Strong analytical and problem-solving abilities.
Experienced in project management methodologies (Agile, Kanban).
Excellent English Communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.
Experience in 24x7 application On call Support and ready to work in shifts on a Hybrid /WFH mode.
This assignment is a long-term contract for more than 3 years.
Good knowledge in Frontend Technologies like Frontend & DevOps – skill set given below.
Skills & Requirements
React JS (v17+), Tanstack, Context, React Router, Redux, Webpack / Vite, Storybook, Jest, React Testing Library, Vitest, Cypress, npm, Restful API, Azure, Azure Devops, Kubernetes, kubeAPI, docker/container, Debug Tools, openSSL, Kustomize, Curl.
●Designing new products, interfaces, and user experiences for multiple platforms
●Collaboration with teams of engineers and product managers throughout the design
process – from creation to production – creating user flows, wireframes & building userinterface mock-ups and prototypes
●Simplifying complex user interactions, highlighting the product’s brand and unique
personality
●Integrating and managing the brand through a visual design language
Essential Requirements:
●3+ years of industry experience
●Self-starter who is a customer-obsessed, detail-oriented, and an enthusiastic team player
●Knowledge of building user-experiences for mobile apps across mobile & web applications
●Mastery of Sketch/Figma, Photoshop & Illustrator
●One must be able to confidently articulate UX design rationale and enjoy leading
conversations with teams and key stakeholders
●Detail orientation, execution excellence & entrepreneurial spirit
●Having knowledge of prototyping tools will be an added advantage
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Candidates should be based out of Kolkata only.
If you are very good at communication, Customer-centric and patiently listening then this role is a good match for you!
Candidates must have flexibility working in Night shift as we mainly have USA-based clients to cater to.
Salary-Negotiable
5 Days work week.
2 Rotational week off.
We are providing a Work from Office opportunity.
Our client is India's leading digital care ecosystem for chronic condition management. They are a one stop shop catering to all needs from tracking fitness levels to managing diet, to consultation with doctors and health coaches. They combine real-time monitoring through their IoT-connected devices and app ecosystem to provide AI-driven personalized insights and proactive intervention by doctors and health coaches to patients with chronic conditions.
This revolutionary startup was named in Forbes Asia’s inaugural ‘100 to watch and is backed by renowned investors. They are backed by some of the best VCs and investors in India, and with their most recent fund-raise of $5.7 million, they are on track to expand beyond India into ASEAN countries as the first stage of their global expansion.
As a Financial Controller, you will be responsible for all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures
What you will do:
- Managing all accounting operations including Billing, Reconciliation, Revenue Recognition, Cost Accounting, Inventory Accounting, AR and AP etc.
- Managing accounting and financial systems including accounting software Tally
- Coordinating and directing the preparation of the budget and financial forecasts and report variances
- Supporting month-end and year-end closing process
- Streamlining accounting functions and operations
- Developing plans for financial growth
- Reporting to the CFO
- Ensuring quality control over financial transactions and financial reporting
What you need to have:
- 6 to 8 years of relevant experience in a Health Tech / Digital Health / E-commerce startup
- CA degree
- Must be confident communicator, self-starter, and having the ability to get things done
- Must have an analytical bent of mind, able to take data and make reports, draw out trends
- Strong knowledge in preparation of financial projections
- Strong knowledge related to Books-Close, Controllership, Analytics, Financials’ preparation etc. under a Tally environment
- Should be currently based out of Delhi/ NCR
MBA in HR or related field required
5-10 years of experience in a human resource generalist role
Knowledge of conducting upskilling, training, and team building programs
Team handling skills and experience are preffered.










