QA Support

Job Summary

We are looking for an Application Support Engineer with hands-on experience in Linux/Unix, Windows administration, monitoring tools, and incident management. The candidate will be responsible for application monitoring, troubleshooting, incident resolution, and ensuring smooth production operations.

Key Responsibilities

• Provide L1/L2 application and production support.
• Troubleshoot application, system, and server-related issues in Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Handle incidents, service requests, and changes using ServiceNow.
• Perform log analysis, root cause analysis (RCA), and issue resolution.
• Coordinate with application, infrastructure, and development teams to resolve production issues.
• Ensure SLA compliance and maintain proper incident documentation.
• Support continuous monitoring and improve application stability and availability.

Required Skills

• 3–5 years of experience in Application Support or Production Support.
• Hands-on experience with Linux/Unix and Windows environments.
• Experience with monitoring tools such as Splunk, Grafana, or AppDynamics.
• Working knowledge of ServiceNow and Incident Management.
• Good troubleshooting, analytical, and communication skills.
• Willingness to work in a production support environment.

Job Details

• Location: Hyderabad
• Work Mode: WFO
• Notice Period: Immediate Joiners Only

Non - negotible skills

1 . L2 Application support - they are expecting people to have pure application support experience rather than who is having more production support those they will reject the profile

2 . SQL - Who is having handson experience in SQL , Writing complex queries , Troubleshooting , Identifying bugs etc...

3 . Customer / client interactions - People who are having client and customer communication especially if it is with international clients with good communication

We are looking for an Application Support Engineer with strong experience in production support, Linux/Unix administration, and application monitoring to ensure application stability and availability.

Responsibilities

• Provide L1/L2 application and production support.
• Troubleshoot application issues using Linux/Unix commands and log analysis.
• Monitor application health, performance, and availability using monitoring tools.
• Handle incident management, root cause analysis (RCA), and service requests.
• Coordinate with development, database, and infrastructure teams to resolve issues.
• Support deployments, batch jobs, and production activities.

Required Skills

• Strong experience in Application/Production Support.
• Hands-on experience with Linux/Unix commands and shell scripting.
• Experience with monitoring tools such as Splunk, Grafana, AppDynamics, or Dynatrace.
• Knowledge of incident management and ITIL processes.
• Good troubleshooting, analytical, and communication skills.

Job Description

We are looking for an experienced Application Support Engineer with strong expertise in production support, networking, DNS, Linux/Unix, and application monitoring.

Key Responsibilities

• Provide application and production support for business-critical applications.
• Monitor application performance, availability, and system health.
• Troubleshoot issues related to Network, DNS, Linux, and Unix.
• Analyze application and system logs to identify and resolve production issues.
• Monitor applications using Splunk, Grafana, and AppDynamics.
• Identify and resolve incidents within defined timelines.
• Perform root cause analysis and support issue resolution.
• Coordinate with technical teams for incident investigation and escalation.
• Conduct application health checks and proactively identify potential issues.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Follow standard production support and incident management processes.

Required Skills

• 7–11 years of experience in Application/Production Support.
• Strong knowledge of Networking and DNS.
• Hands-on experience with Linux/Unix.
• Experience with monitoring tools such as Splunk, Grafana, and AppDynamics.
• Strong troubleshooting and analytical skills.
• Good understanding of incident management and production support.
• Excellent communication and coordination skills.
• Ability to work in a fast-paced production support environment.

Job Description – Application Support Engineer

Experience: 3–8 Years

Location: Bangalore & Hyderabad

Notice Period: Immediate Joiners Only

Job Requirements

• Hands-on experience in Application Production Support.
• Strong knowledge of Linux/Unix commands and shell scripting.
• Experience with monitoring tools such as Splunk, Grafana, and AppDynamics.
• Good understanding of application monitoring, log analysis, and troubleshooting.
• Experience in incident, problem, and change management.
• Knowledge of SQL and basic database troubleshooting.
• Ability to handle L1/L2/L3 production support issues.
• Good communication and coordination skills.
• Willingness to work in rotational shifts, including 24/7 support if required.

Preferred Skills: ITIL, ServiceNow, Application Performance Monitoring (APM).

Work Location: Bangalore / Hyderabad

Notice Period: Immediate Joiners Only.

📢 We’re Hiring | Application Support Engineer

📍 Location: Hyderabad

💼 Experience: 6+

We are looking for an experienced Application Support Engineer with strong knowledge of Linux/Unix and monitoring tools to join our team in Hyderabad.

🔹 Job Responsibilities:

• Provide L2/L3 application support and troubleshoot production issues.
• Monitor application performance, availability, and system health.
• Work with Linux/Unix environments for log analysis, issue investigation, and troubleshooting.
• Use Splunk, Grafana, and AppDynamics for application monitoring, log analysis, and performance tracking.
• Perform root cause analysis (RCA) and implement preventive measures.
• Handle incidents, service requests, and problem management within defined SLAs.
• Collaborate with development, infrastructure, and database teams to resolve technical issues.
• Support production deployments, releases, and application health checks.

🔹 Required Skills:

• 6–8 years of experience in Application Support.
• Strong hands-on experience with Linux/Unix.
• Good knowledge of Splunk, Grafana, and AppDynamics.
• Experience in production support, incident management, and troubleshooting.
• Strong analytical, communication, and problem-solving skills.

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

Role Overview

We are looking for an experienced .NET Support Engineer with strong technical expertise in .NET technologies, SQL queries, and L1/L2 production support. The candidate should have experience troubleshooting production issues, resolving application defects, and ensuring smooth application operations.

Key Responsibilities

• Provide L1 and L2 application support for .NET-based applications.
• Monitor application performance and ensure system availability.
• Troubleshoot and resolve production issues within defined SLAs.
• Analyze application logs, errors, and exceptions to identify root causes.
• Write, execute, and optimize SQL queries for data validation and troubleshooting.
• Perform debugging and basic code-level analysis of .NET applications.
• Handle incident management, problem management, and service requests.
• Coordinate with development, database, and infrastructure teams for issue resolution.
• Prepare RCA (Root Cause Analysis) reports for recurring production issues.
• Ensure timely resolution of tickets and maintain proper support documentation.

Mandatory Technical Skills

• Strong experience in .NET / .NET Framework.
• Good knowledge of SQL queries and database troubleshooting.
• Hands-on experience in L1 and L2 application support.
• Strong debugging and troubleshooting skills.
• Experience handling production incidents.

Good-to-Have Skills

• Relevant production support experience.
• Experience working in an enterprise application support environment.
• Knowledge of incident, problem, and change management processes.
• Experience working with monitoring and ticketing tools.

We are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Provide application and production support, ensuring system availability and stability.
• Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Manage incidents, service requests, and changes through ServiceNow.
• Perform root cause analysis and coordinate with relevant teams to resolve issues.
• Ensure SLA compliance and minimize service disruptions.

Required Skills

• Application Support / Production Support
• Linux/Unix and Windows
• Monitoring tools: Splunk, Grafana, AppDynamics
• ITSM tool: ServiceNow
• Incident, problem, and change management
• Strong troubleshooting and communication skills

Job Summary:

We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Application Production Support. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of our applications in a production environment. You will work closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance the overall user experience.

Responsibilities:

• Provide expert technical support for application-related issues, ensuring timely resolution and minimal disruption to services.
• Monitor application performance and conduct regular health checks to identify potential issues before they impact users.
• Collaborate with development teams to understand application architecture and assist in troubleshooting complex problems.
• Document and maintain knowledge base articles for common issues and solutions to improve team efficiency.
• Participate in on-call rotations to provide after-hours support as needed.
• Implement and maintain monitoring tools to proactively identify and resolve application issues.
• Assist in the deployment of application updates and patches, ensuring minimal downtime.
• Work with stakeholders to gather requirements and provide feedback on application performance and user experience.
• Conduct root cause analysis for recurring issues and recommend preventive measures.
• Stay updated with industry trends and best practices in application support and management.

Mandatory Skills:

• Strong knowledge and experience in Application Production Support.
• Proficiency in troubleshooting and resolving application issues in a production environment.
• Familiarity with monitoring tools and techniques for application performance management.
• Experience with incident management processes and tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.

Preferred Skills:

• Experience with cloud-based applications and services.
• Knowledge of scripting languages (e.g., Python, Bash) for automation tasks.
• Familiarity with database management and SQL.
• Understanding of ITIL processes and best practices.
• Experience with Agile methodologies and working in a DevOps environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in application support or IT service management are a plus.
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