Software Development Engineer Testing (SDET)

Review Criteria:

Mandatory:

• Strong UAT / Functional Test Lead Profiles
• Must have minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project
• Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role
• Must have 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership
• Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.
• Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.
• Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.
• Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)

Preferred:

• ISTQB Advanced Test Manager or equivalent is preferred

Ideal Candidate:

• 8 + years’ experience in UAT, with at least 2 National-level e-Governance solutions / Enterprise platforms / Marketplace projects.
• Proficiency in test planning, execution oversight, acceptance criteria definition, defect triage, regression cycle management.
• Proficient in understanding business requirements by going through BRDs, User Stories, Figma screens to define test scenarios and test cases.
• Ability to analyze high level and low-level design documents, API specifications to identify the business logic developed and create test cases to test the APIs.
• Hands-on experience of defining high quality test scenarios, test cases with ability to review and guide the test team members in doing the same.
• Education/Certifications: B.E./ B.Tech. / MTech/ MCA/ MS (Computer Science/IT)/ISTQB Advanced Test Manager or equivalent required.

We are seeking a curious, detail-oriented, and quality-driven tester who is passionate about building great products within a startup culture. This role goes beyond traditional testing—you will be responsible for evaluating the entire product experience before it reaches the client.

Your primary responsibility will be testing across product functionality, UI, UX, and overall usability, while also having basic awareness of automation testing tools and concepts.

You will work closely with developers, designers, and product teams to ensure that what we ship is stable, intuitive, clean, and client-ready.

Key Responsibilities

1. Manual Testing (Primary Focus)

• Perform end-to-end manual testing of web and/or mobile applications.
• Test all product features to ensure they work as expected across different scenarios.
• Identify, document, and report bugs, edge cases, inconsistencies, and usability issues.
• Validate fixes and ensure issues are fully resolved before release.
• Test applications from a real user’s perspective, not just based on requirements.

2. Product-Level Testing

• Evaluate whether the product:
• Solves the intended problem
• Has all the required features
• Feels complete and production-ready
• Identify missing flows, broken logic, or confusing behaviors.
• Ensure the product delivers a good overall experience, not just correct functionality.

3. UI Testing

• Review the visual quality of the product:
• Layout consistency
• Alignment, spacing, typography, and colors
• Check if the UI is:
• Clean and intuitive
• Not overly complex or cluttered
• Easy for users to understand and navigate
• Report UI inconsistencies across screens, devices, or browsers.

4. UX Testing

• Analyze how smooth and logical the user journey is.
• Identify friction points in:
• Navigation
• User flows
• Interactions and feedback
• Ensure the product feels natural, fast, and easy to use.
• Suggest improvements to enhance usability and user satisfaction.

5. Automation Testing Awareness

• understanding of automation testing concepts.
• Familiarity with common automation tools such as
• Selenium
• Cypress
• Playwright
• Postman (for API testing)
• Ability to understand where automation fits into the testing lifecycle.

6. Code Awareness (Secondary)

• Have a basic understanding of code and system behavior.
• Ability to:
• Read logs or error messages
• Understand where issues might originate
• Direct code-level testing is not mandatory, but awareness is a plus.

What We’re Looking For

Skills & Traits

• Strong attention to detail and observation skills
• Ability to think like an end user
• Logical thinking and problem-solving mindset
• Curious to explore edge cases and unusual scenarios
• Clear communication when reporting issues
• willingness to learn and improve continuously

Mindset & Passion

• You genuinely care about product quality
• You enjoy finding bugs, gaps, and improvements
• You take ownership of the product before it reaches the client
• You aim for “client-ready and polished,” not just “working.”

Eligibility

• A background in Computer Science, IT, Engineering, or related fields is a plus

What You’ll Gain

• Hands-on experience testing real products
• Exposure to the full product lifecycle before client delivery
• Strong foundation in manual testing, UI/UX evaluation, and product thinking
• Mentorship from experienced developers and product teams
• Opportunity to grow into a full-time QA or Product Quality role

Assignment :

https://docs.google.com/document/d/1dFsnhKXpHU3CsgisAFn1rJpb4k95FaEomF9G2moIDJs/edit?tab=t.0#heading=h.d0oiq0eiuuxv

Minimum Qualifications:

• MS or BS in Computer Science or a related subject.
• At least five (5+) years of web application testing and automation experience.
• Taking complete ownership of product testing efforts.
• Proficiency in Java/ Python or any other Object-Oriented Language.
• Experience of Selenium & WebServices or REST API testing or backend testing
• Ability to design and develop test automation frameworks from scratch
• Experience in CI/ CD setup preferably with Jenkin
• Good analytical and problem-solving skills
• Expert in methodically developing use-cases-
• Expert at writing automation test cases using Selenium.
• Expert at testing the web application for both functionality and performance.
• Understands what world-class quality for SAAS Products 
• Expert at communicating the QA results with the engineering teams
• Expert at increasing visibility for blocker/critical issues.

Responsibilities:

• Assist with the execution of manual testing procedures to ensure the functionality, usability, and performance of software applications.
• Create and execute test cases based on project requirements and specifications.
• Document test results, defects, and issues encountered during testing.
• Work collaboratively with developers and other team members to troubleshoot and resolve issues.
• Participate in test plan and test case reviews to ensure thorough test coverage.
• Assist in the identification and implementation of process improvements to enhance the efficiency and effectiveness of the QA process.
• Support the QA team in various tasks and projects as needed.

Qualifications:

• Currently enrolled in a degree program in computer science, information technology, or related field.
• Strong interest in software testing and quality assurance.
• Basic understanding of software development lifecycle and testing methodologies.
• Excellent analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Familiarity with testing tools and technologies is a plus.

Preferred Qualifications:

• Previous internship or coursework in software testing or quality assurance.
• Experience with bug tracking and test management tools, such as JIRA or TestRail.
• Basic understanding of programming languages such as Java, Python, or C#.
• Knowledge of automated testing tools and frameworks.

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

ROLE REQUIREMENTS:

• Experience of 5+ years working as a Quality Assurance Analyst
• Experience with test management tools such as Quality Centre, JIRA, ADO.
• Knowledge of automation tools like Selenium
• Knowledge of Non-Functional testing - Accessibility, Performance
• Educated to degree level, ideally in Computer Science
• ISEB certification in Testing (intermediate level) is advantageous
• Experience in participating in process change is advantageous
• Experience testing commercial websites in a creative and/or agency environment is advantageous
• Experience testing native iOS and Android applications is advantageous

QUALIFICATIONS & CHARACTERISTICS

• 5+ years’ industry experience.
• Analytic and positive mindset with a personable and professional approach.
• Sharp attention to detail and a passion for new technology.
• Professional written and verbal communication.

Masters India is looking for fresh graduates, who can deliver measurable success. Our ideal candidate is highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with the  testing team to develop a comprehensive solution. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. There is significant opportunity for career progression at Masters India.

Key Responsibilities:

• Can write test cases for - Unit level, Functional and Integration testing, Load testing.  
• Researches issues in order to identify root cause, documents and reproduces problems. Develop test plans and detailed test cases for new product functionality.  
• Ability to handle multiple activities with changing priorities simultaneously and escalate risks.
• Competency to utilize Company software and willingness to learn new systems as necessary.
• Ability to work in a dynamic and Fast Paced Environment.
• Leadership quality and to be a self-starter and if required can work as an Individual contributor.
• Test Execution in all levels of testing including Functional Testing, Smoke Testing, Integration Testing, Regression Testing, Load Testing, System Testing etc.
• Bug Reporting on Bug Reporting tool like Bugzilla, JIRA, MANTIS or QC.
• Able to do exploratory and non functional testing as an when required.
• Effective defect tracking and reporting to improve communications and reduce delay.
• Knowledge of testing process deliverables.
• Should be proficient in using Google Docs (documents, spreadsheet, presentation) and Microsoft office suite.
• Can provide assurance for build releases to staging and production environments.
• Collaborates with quality assurance team and software development to resolve issues and enhance the application.

Required Skills:

• 0-2 years in field of Software Quality Assurance (finance domain), manual and mobile applications
• Knowledge on Automation and Security Testing.
• Excellent communication skills (written + verbal)
• Experience in preparing Test Cases and  testing strategies  .  
• Experience in Bug Reporting and familiar with any Bug Reporting tool like Bugzilla, JIRA, MANTIS or QC.
• Knowledge of SDLC and STLC and Defect Tracking.
• Experience in API testing, XML, Web Services, SOAP and JSON.
• Experience in automated test tools- QTP or  Selenium Web Driver.
• Experience on performance testing with good knowledge in Jmeter and LoadUI etc.