Customer Support & Quality Assurance Executive
Location: Hyderabad (Onsite)
Experience: 1–3 years in QA, tech support, or similar role
Department: Product & Customer Success
The Opportunity
At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.
This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.
What You’ll Do
Quality Assurance (QA)
● Review and analyze product specifications and user requirements to ensure complete understanding.
● Design, execute, and maintain test cases for web and mobile applications.
● Log, track, and manage bugs; work closely with developers to ensure timely fixes.
● Conduct regression, functional, and usability testing to ensure every release is rock-solid.
● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.
Customer Support
● Provide timely, professional assistance via email, chat, or phone to global customers.
● Manage and support multiple customers simultaneously, prioritizing effectively.
● Use AI-driven knowledge bases and tools to quickly resolve common queries.
● Document and escalate complex issues to the right teams for resolution.
● Help onboard new customers by guiding them through key features and best practices.
● Collect feedback, identify recurring pain points, and share insights with the product team.
What You Bring
● Any bachelor’s degree — we value skills and attitude over specific majors.
● 1–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).
● Excellent English communication skills (verbal & written).
● Ability to handle multiple customers and tickets simultaneously while staying organized.
● Strong understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).
● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.
● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.
● A proactive, problem-solving mindset and the ability to manage multiple priorities.
Why WINIT
● Be part of a global leader in AI-powered Sales & Distribution solutions.
● Work in a role that blends technical expertise with customer interaction — no two days are the same.
● Learn and apply the latest AI tools to improve your efficiency and impact.
● Collaborate with talented teams in a culture that values innovation and continuous improvement.
● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.
If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.
—
Shubham Vishwakarma
Full Stack Developer - Averlon
About WINIT
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon